MATE.BIKE  レビュー 

As for other times, the experience was great for the kindness and for the speed in the response.
I’m sad with my bikes thai have few problems.

Well, since I have contacted with Momen, he has given me the best service and attention ever, looking for solutions online to reach my needs no matter what.

Impressive, honestly, such a great human doing his job properly taking care of the clients, not even for his convenience since the main reason was to buy a new battery for my MATE X and timing was tight for my current situation.

Again, we need people like you in this world with this serious commitment with others.

I appreciate you so much. No questions.

Thank you Momen

I needed help with a tire problem, the ones i had on gave a bumpy experience. Without issue the very kind helper Momen provided excellent support and showed great care for his customers. The product from Mate is great, but what makes the customers stay is the aftersales part. Heavily recommend.

Service was ok but too sloooooow. It took three weeks to get the wrong item to me. And another four weeks to get the right item delivered..... So in total 7 weeks. I had expected first delivery within a week, and the second within another week.

Super god og hurtig service. Alexander giver sig tid til sine kunder og yder en perfekt service. Kan kun anbefale MATE.BIKE og især Alexander for hans gode service, hjælpsomhed og meget høflige måde at være på.

The order took a little longer than promised at first. But after I contacted their customer support, the follow up was great. They kept us updated at all time about the status of our order.
Love the bikes. Can't wait to go out riding again.

The support from the team has really improved.
The company did some work to win back the heart of its customers. My recent experience with the brand has been quite outstanding.

Mega god service af Alex. Spændene butik og god oplevelse at prøve at køre på cyklerne

Altid godt humør og god service hos mate. Har kørt 3000km på min mate, og den kører stadig som en drøm. Klart en anbefaling her fra.

Hils Alex og sig tak for den gode service i dag🙏🏽

Umuligt at komme igennem til support som ikke er behjælpelige når endelig man får fat i en.. De har slettet flere af mine anmeldelser så nu prøver jeg igen for at advare andre.

Nu har jeg i snart 3 måneder forsøgt at kontakte firmaet og hver gang man endelig får lidt kontakt til dem bliver man skubbet et andet sted hen. Da endelig jeg får kontakt til dem over 2 måneder efter jeg har skrevet og modtaget cyklen fortæller de mig at returfristen er overskredet hvilket jo giver sig selv når de ikke vender retur på deres kunders henvendelser!

Jeg modtog en cykel med 5 defekter og har forsøgt at returnere den lige siden. Først i deres butik hvor man ikke kan indlevere da den er købt online så jeg sendte en mail på deres opfordring.

Jeg hørte ikke noget før cirka 2 måneder senere på FB som bedte mig oprette en sag online. Jeg gjorde dette og ventede endnu en evighed og fik et utal af mærkelige svar. Et af dem var dette (som ikke umiddelbart er en løsning, blot endnu mere irritation for mig - Jeg modtog cyklen med flere slag rundt på stellet, tog billeder mens den lå i indpakningen)
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"2) There's a few dings on the frame that could've happened during shipping to me. The handlebar was loose inside the box and I think it chipped some of the painting. Really not optimal on a bike this expensive. While this is only cosmetic it's still a big issue as it can't be fixed due to the unique color/wrap."

Svar:
I'm very sorry to hear your bike has a few dings on the frame. We always ship MATE bikes with the handlebar detached from the bike and wrapped with protective foam to avoid this kind of damage to the frame.
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Så på ingen måde en løsning til mit problem og det var det samme hele vejen igennem. Jeg skrev også omkring selve cykelcomputeren som laver nogle rasle/larme lyde og får af vide at det er snavs inde i - Selvom jeg skriver at jeg ikke har kørt på cyklen.

Generelt fandt de 5 mystiske svar og fortæller at de har forsøgt at svare på mine mails tilbage i maj/juni måned til trods for at jeg først har bestilt cyklen i august og sendt mails der. Alt i alt bare et firma der forsøger at feje alle problemer væk.

Senest er jeg blevet kontaktet af en eller anden head of customer service efter at have snakket med 200 forskellige servicemedarbejdere som beder mig om præcis det samme som de tidligere 200 medarbejdere i stedet for at indse at der er noget galt - Så endnu en gang ind i hamsterhjulet og løbe et par omgange.

Heldigvis er jeg ikke løbet træt endnu og skal nok finde ud af at få løst denne sag - Men jeg ønsker ikke for andre at skulle igennem dette flow derfor laver jeg denne anmeldelse.

E (after MATE response) - I KEEP sending you pictures and e-mails but you claim you never get them. You call from a secret number on the weirdest times on the day so I can't get back to you.

I once again ask you for a place to hand in the bike so you can see the damages. I can't send pictures of a wobbly tire or a damaged control-panel as they are not nessecarily visible! I am responding to all of your e-mails so maybe check your spam folder!!!!!!!!!!!! :)

Mate Bike is a very important initiative for the world, in terms of sustentability. We have choose Mate because the suport was very pront for to reply anything that we needed. So, We are very gratiful for that and we recomend MATE Bike for all of people, in any place of the world.

Anything that we want is this experience can be expanded.

Thanks a lot,

Caio

Great bikes and great company! Sometimes service support takes some time but at the end they make the costumer happy and back riding! Great Community Also!

Venter stadig på at få mine penge retur for en varer jeg sendte for længe siden! Får bare mails om de er igang med at kigge på det! Fik også den forkert manual til min City men fik en manual til en X, den lovede de at sende for 3-4 uger siden. Intet er sket! Må siges at være skuffende! Når cyklen køre så skidegodt!

Mate Bike has the best customer service, a big thanks to Momen from Mate support. He has been very helpfull, and kept me up to date regarding the delivery of my great bike. I highly recomend Mate.

This is absolutely the worst service I ever experienced. I placed the order in August. Still all parts are not received. And without the parts I can’t use the bike!! Many mails, NO useful answers or NO ANSWERS at all. I really regret buying from this company…

Das Unternehmen nimmt seine Kunden ernst und ist sehr schnell mit Reaktionen 5 Sterne von mir.

Compré la Mate City en agosto porque la X es demasiado pesada y muy dificil de meter al maletero de un coche, por lo que la funcionalidad de plegado pierde su utilidad con una X. La City sin embargo es más manejable aunque también es pesada, pero como tadas las bicis eléctricas. Por el momento la calidad la veo correcta, aunque la he probado poco todavía. Las ofertas de descuento hay que revisar bien a conciencia porque las anuncian solo para algunos paises pero luego el código de descuento funciona en todos, por lo menos ese fue mi caso: en la página web para España no se anunciaba un descuento del 30 % pero luego al hacer la compra desde la web de España sí que aceptaba el código. Si no visitas el sitio web de Dinamarca te quedas sin el descuento, que en mi caso es importante.
Cabe destacar el gran interés de Momen, el comercial que me atendió. Siempre dispuesto a resolver dudas y problemas. Incluso gestionó la inclusión de los requisitos españoles para la subvención, que no están previstos en su forma de emitir las facturas: el IVA desglosado y el número de seríe de la bicicleta. Gracias a esta gestión de Momen he podido presentar la solicitud de subvención. Espero que sirva todo. En caso de que algo falle en el futuro volveré a reseñarlo. Por el momento la calificación general de todo es buena

I wanted to like this bike so bad, but all the problems are just impossible to ignore. I bought combo (2) bikes (Mate X) in the indigogo campaign. Not here to complain about the 1 1/2 late delivery, or the fake shipping slips, or the none existing customer service, but issues with the quality of the bike! On one of my bikes the LED screen was dead on arrival, one of the handle bar screws was treated wrong, too short and impossible to tighten the handle bar. I had 2 extra batteries that broke just from not being used. ($600 estimate repair for replacement or dead cells), the charger that comes with the bike will somehow melt the foil on the center pole and most likely get stuck in your charging port. Not even a year and hardly used the seat is already falling apart. Screws are of poor quality and rusting. trying to contact the company to get parts is nearly impossible. I had to get in touch with the European site to order a back rack because the US site showed "sold out" for more than a year and no update in sight. In theory a great bike but unfortunately just a source of endless frustration.