MATE.BIKE  レビュー 

El pedido de los guardabarros me llegó perfecto.

Muchas gracias.

Never buy a bike from this brand, they have no service

Originally purchased their first model (Mate-S) on indiegogo 9/2016. I waited well over a year for delivery. After sporadically using it a total of 117 miles, it stopped working. On consult with the company ( it was out of warranty by that time), I purchased a new wheel and motor ($250). That did not solve the problem. On 2/19/2021 I ordered and paid for a new controller. ($80). To this day I have not received it. The bike has been unusable now for over 2 years. Multiple email communications with them result in no action. “Supply problems”. Local e-bike repair shop was unable to find the correct controller. I will be asking for my $80 Back but, based on their customer service record do not expect it.
AS A RESULT, I CANNOT RECOMMEND THIS COMPANY

The best bike ever driven.
Momen, the guy from the support team is the best help i have ever had in any online shop. He supervised my order until the bike got to me. Always checking on the location if the bike and keeping my updated with everything. Btw I got the bike in approx 3 Weeks.

Helt absurd. Man køber en cykel hvis dæk hopper og danser. Derefter skal man bruge timer og gentagne gange i butikken, hvorefter det bedste de kan "love" er, at dækkene ikke dur og der kommer nye om 50 dage. Hvorefter man selv må købe dæk for egen regning. Intet er gjort af Mate end lidt beklagelse. Det er simpelthen i direkte modstrid med købeloven og værre: tudedumt, når det ellers er en god cykel. Kommer næppe til at anbefale Mate.

Ich kann nur Gutes berichten. Mein Mate X 250 W in Jet Grey habe ich am 29.08.22 bestellt und am 07.09.22 erhalten. Alles tadellos geklappt. Zwischenzeitige Fragen wurden schnell und freundlich beantwortet. Gerne wieder!!

Worst buy ever!
The bike is standing on the garage waiting for a controller it´s been a year.
Completely useless.

Super god service hos MATE Copenhagen! Hele holdet er super gode mennesker, og specielt Alex som jeg har handlet med alle gange har været en fantastisk hjælp og jeg endte faktisk med at købe 4 cykler til familien og mig selv som vi alle er rigtig glad for! 11/10 oplevelse! 😃👍🏼

Another a good purchase! Many Thanks for your help from Day 1 of order to last Day to receive the item. The support was spot on all the Way. Got my item and so HAPPY with it. Thanks again.

Mega god side svare hurdigt fer cykel alt vel her fra

at first all went smooth, but thing rapidly changed after i received half of my order.
When contacted customer support, i took 1 week when they respond after multiple emails from me. then smooth words promised me a solution. and that they are looking into it. we keep in touch, notting again for weeks. then a different person came online, promised me the same things. and then eventually a reaction came: sorry the parts are out of stock. what a surprise. ( they weren't when i order it)
I asked for a refund, Guess what. no reaction again.
Anna came online 2 weeks later again, and said, we already shipped some parts, even when i asked to cancel my order. this part came to my house 3 weeks later, after i sent more and more emails. that i did not received anything yet. eventually a box came with a part that i tried to cancel for over 2 months, now still waiting for a refund on one parts they did not sent. its for over 3 months now i made my purchase.
I really cannot understand that such a big company makes such a big mess of their customer support, and shipments. it's really a shame.
And this is not even the worst mess they have made i read online.!

update, after i received a reaction:

I have read this reaction before on another subject.
This is exactly what they doing, they say they are working on it, and that you are being helped, but they aren't doing anything, just keep you waiting, and they take ages to react on emails,
i wanted to sent my feedback much sooner, I cave them the change the react, but this is taking way to much time for a normal cancellation and refund.

I bought my Mate 750w here in Mexico City mid 2021. I have been enjoyed every inch of this e-bike. I didn't know there were so many kinds of e-bikes on the market but mate service and reliability are very good.

God og hurtig service via mail. Det kunne være optimalt hvis man kunne kommunikere via telefon også

Slo til på et jubileumstilbud ultimo august. Fikk mail med at bestillingen er bekreftet, men deretter ble det helt stille. Ingen link med mulighet til å spore forsendelsen. Ingen opplysninger om leveringstid. Kundestøtte på hello(at)mate.bike virker å ha sovnet. Jeg vet det er et bra produkt, men kundeopplevelsen etter bestilling har et stort forbedringspotensiale. CRM terningkast 1. Lykke til med forbedringsprosessen.

Momen was extremely helpful in solving the lack of key problem for my new battery. It was useless without the way to turn it on

I bought a Mate X. It`s a super bike. It`s a huge bike, but i love it.

deliverd in 3 weeks. Nice staff, very quick response.

Recommend with love.

I received my MATE X back in July 2019. I was overall excited and satisfied with the bike. On my first ride, the hooks the fenders broke (They were so thin). Later, the battery gave up on me. We were on our own at the beginning, we had nowhere to get replacement parts. Facebook groups started forming with goal to assist users and share our experiences. I had to buy a 48V battery off DHgate, and 52V from one Facebook group (Battery Project). Later MATE made it possible us to file claims, I filed for battery and fenders and totally forgot it. Early this year, they reached out saying they were going to fulfilled/honored my claims. And BAM yesterday August 7th, I received a brand new battery, and front and rear fenders. I am a happy man right now. They dropped the ball at the beginning, but for me they picked it up. They're making things right, at least they did for me.
THANKS MATE

HVOR ER MINE PRODUKTER? Der er ingen kontakt med kundeservice længere, jeg har ingen oplysninger eller lignende fået.

Det her er dybt dybt grotesk! Hvad går der galt for et firma som jer?!

Jeg har fået rigtig god og venlig service i Mate butikken, særlig har Alexander været super hjælpsom!
Online-servicen har derimod været lidt mere end mangelfuld, desværre.