Maytronics France レビュー 

I was a dealer for Maytronics. My M200 stopped working every year: I send it in via UPS. They lost the machine which was undoubtedly delivered to their facility in Duluth. I chatted with them, the chat person, a human agent, was dumb like hell, did nit read what i wrote asked me the same questions over and over again and finally quit the chat. Their customer line never takes any call. I met the managers and sales people from their headquarter in Israel on a pool trade fair. They were all very friendly and competent but they obviously don'T know what is going on in their US subsidiary.

Très mécontent de mon alarme de piscine "Espio Sensor", en panne, qui a été envoyée au SAV Maytronics il y a plus de deux mois (courant juin 2023).

A ce jour (fin aout 2023), mon pisciniste m'indique :
- qu'il n'a aucune nouvelle du SAV Maytronics
- et qu'ils sont actuellement en congés...

S'agissant d'un équipement de sécurité, obligatoire qui plus est, il est Innacceptable que le SAV du fabricant :
- mette autant de temps pour assurer la réparation (nous devons en être à plus de 10 semaines)
- ne fournisse pas un équipement équivalent, si la réparation dure
- ne fournisse pas d'information sur le délai de réparation
- et en plus, soit en "congés", en pleine saison d'utilisation des piscines...

UPDATE: Finally did hear back from someone and they were very nice and apologetic. Asked if I would send the old one back to them and they would send a loaner while they looked at it. They overnighted me another one...thank you!!!! Said they woudl send a return label but never got one or heard back and I don' know who contacted me.....so planning to hold onto the old one for another week and then I am just going to throw it out. Appreciate them reaching back out and sending me one....just would like to get rid of the old one and would have liked some follow up.
ORIGINAL REVIEW
We bought this cleaner for our pool and at first we really liked it and it was doing a great job. Then one day we go to pull out of the water and got shocked as it was electrifying the water with no protection in the device or anything. I understand that things happen and just wanted to get it repaired. I reached out to customer service and have reached out multiple times now....with ZERO response from them. For what you pay for the product, I would think they would care enough to respond....especially if people are getting shocked by their product. I have been waiting to hear back from them about replacing it or fixing it....but now I guess I will just have to buy another brand.....money wasted. I would recommend getting another brand because obviously you don't want to be shocked by the water or the poor customer service.

Bonjour, j'avais esperé un robot piscine durable avec cette marque Dolphin, en mettant le prix. Il a fait 2 saisons. Juste après la fin de garantie une panne avec la réparation impliquant de changer le moteur, etc etc.. plus de 550 euros de réparation après 2 ans. Donc à fuir et je m'interroge sur une obsolescence programmée.

Since 2020 and after 2 new Dolphins, a BIO M5 and a S300i BIO I can truly say, they suck. The BIO M5 did not climb the walls in our BIO Pool. Maytronics blamed it on the pool.. Eventually swapped it for a S300i BIO. This one climbs the walls perfectly but has really poor performance on the floor. It just can't clean as it should. Small particles get swirled around in stead of being removed. A manual sweep with a brush over the pool floor marks a clean trail after the robot was in there for 6hours in a 10x4m pool. Maytronics customer service is worth close to nothing. Friendly yes, results NO.

Avoid this company like the plague. They once upon a time made good products but my god the entire company is a mess. My $1300 robot died in under a year! Mind you my pool season is only 3-4 months and that's all it took to kick the bucket. Very poor quality product. I've been bamboozled and this is easily the worst purchase I've ever made.

Customer service sucks. My online account just disappeared randomly leading to another headache when checking up on RMA status. BEWARE of their rebates. They don't inform you in needs to be submitted within 30 days. They sneakily denied my rebate because it was submitted a few days after a month of purchase. They refused to honor it. I was never informed of the denial either, they just bank on you forgetting about.

Overall this company is a headache to deal with. The product sucks, the app sucks, the website is broken and deleted my account, their rebate system is sneaky and get ready to pay your own shipping for your RMA.

I Paid a premium price and received crappy product and crappy service.

DO NOT BUY FROM THIS COMPANY.

Mon avis concerne les alarmes de piscines de cette marque. Aucun Sav si elle n’est plus sous garantie vous pouvez la jeter à la poubelle … une honte ! Aucune réparation possible la marque ne le fait pas et vous propose de vous en vendre une nouvelle fort cher… un bon business , je déconseille fortement cette marque pour les alarmes. A l’heure où l’écologie est une priorité bravo pour la pollution : jeter et racheter. A fuir !

579€ pour le changement du câble du robot de piscine T55i dolphin maytonic !
Cela s'appelle se moquer du monde non ?
C'est la moitié du prix du robot !!!!---

Dolphin pool cleaner is very poor. Apart from its fine particle filter which does work well. It fails to pick up most of the stuff on the pool floor. It doesn’t climb the walls. Fails to do any steps. Misses the corners. Is very heavy to lift out. App settings don’t make it do anything different except extend the cycle time. Waste of money. I’m going back to the much simpler and cheaper Polaris option which doesn’t need electricity supplies, is much lighter and actually sucks up everything.

Acheté un robot piscine M400 ce mois ci. Un peu déçu du produit pour le prix : 1600 euros.
Il ne monte pas fort sur la mosaique malgre la mousse spéciale. Il est lourd et n est pas très intelligent dans sa façon de balayer le fond et parois ….

I would not recommend this company or any of their products. Even with a warranty, zero customer support for a bad motor on our Dolphin Proteus DX3 Robotic Pool Vacuum. I urge you not to buy their products; you will have no support from the company if it stops working.

I bought the Dolphin pool sweeper and it is still under warranty. When I tried to use it in March 2023 it would not run. I had to take it to an authorized repair place. It needs a new motor. It has been two months and still not fixed. Company has done nothing but give me the run around and they treat the repair place just as bad. They care nothing about their customers at all. In the mean time I have a dirty pool, guess I should have stuck with my cheap cleaner instead of this high priced one.

Maytronics packages incorrect/vague literature with their products. This leads to much confusion and wasted time. I hope the very expensive pool cleaner I purchased suits our needs, but I have very little faith in a nonresponsive organization.

Excellent SAV pour prise en charge robot Dolphin 400 qui ne fonctionnait plus. Envoi le vendredi soir d'Orléans du colis et retour mercredi du robot réparé avec précisions sur la panne. Excellent accueil pour la prise en charge avec tests en temps réel par téléphone.
Bravo

Back in the summer of 2018, my wife and I had an in-ground pool built in our backyard. When the pool was complete, our pool builder recommended purchasing a Dolphin S200 robot for cleaning the pool. What a great product! Recently, March of 2023, the unit was not operating properly. When I called the Maytronics Customer Care Center, they were very kind to help me conduct some real-time, no charge trouble-shooting. Based on their initial assessment, they recommended sending the unit in for repair. Several days after I shipped the unit back, they informed me that they received it and that they would evaluate. After conducting their evaluation, they provided me with another status and then fixed the unit. I received the unit back several days later... put it in the pool... and it is, again, running like a champ! High quality process from start to finish. Very impressive!

I highly recommend Maytronics products to anyone. They stand behind their quality products with high caliber people and great service.

I bought a low cost pool robot for my 30 foot in ground two years ago. It did an OK job, but failed after two seasons. No big deal. I decided to step up to a higher quality unit and chose the Dolphin Cayman. It cost just shy of $800. I wish I had read more reviews before buying. It didn't fail or stop working. It simply can't clean the pool. It runs like an injured turtle. it missed the corners/edges and can't negotiate or clean the steps. It gets stuck on the pool drain. Bad design.

I contacted Maytonics support and got no response.

I gave it two days of home trial, then returned it while I still could. My expectation for a higher end pool robot was that it works as well as the smart home vacuum cleaner robots. Not so. I'm going back to cleaning the pool manually.

After only 2 years and very little use the control unit would not turn on by now we live in portugal. maytronics answer for help was go back to the store DO NOT BUY DOLPHIN

Bad company

I was having dolphin Maytronics pool cleaner issues so I troubleshot by putting in a new hermetically sealed motor
Work involved 4 screws to remove and replace. This they said this voids the warranty
There are more issues and damage that can arise with just maintenance than what I did.

This company has a policy to deny all repairs or warranty items if they can. I was emailing and calling to go over the phone trouble shooting but they jumped straight into go somewhere else mode. They will not even try and help over the phone and instead advised me to go to a repair facility

Horrible company
Also to let you know if the wheel falls off track and you put it back on, this is considered a repair and your warranty is not valid anymore.
Buyer beware

Mon robot de piscine Dolphin a été endommagé lors d'un sinistre foudre. Le service client et SAV de Maytronics l'a aussitôt pris en charge et moins de 48H plus tard mon robot est revenu réparé. Réactivité, rapidité, efficacité, amabilité, au top de l'excellence !!! Mérite plus que 5 étoiles.