As a family we've struggled alot over the last few months, maybe even years. Life has got to much, health issues and life events have taken their toll and our house became neglected. Mels... もっと見る
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Will definately be using these again. Very professional, punctual and pleasant organised by team leader Missy. A very friendly approach and work ethic. Was very easy to book convenient times around ow... もっと見る
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Three lovely gentlemen Thomas, Leo and Freddy came today. They worked incredibly hard non stop. I was very anxious and they understood this and made me feel better. Now my flat is clean, there's lo... もっと見る
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Great start to de clutter, clean and organise my daughter’s house in Prestwich! What amazing cleaners, particularly Missy who took charge in a professional and sensitive way! Very helpful office sta... もっと見る
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4.4
優良
691件のレビュー
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Mel’s Cleaning provided a wonderful and…
Mel’s Cleaning provided a wonderful and efficient cleaning service at an affordable cost. Their team was professional, thorough, and attentive to detail. Our home looked better, and the affordability did not compromise the quality. Highly recommend their services for anyone in need of top-notch cleaning.
2025年3月31日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much indeed for making the time to leave us such a lovely review and feedback.
Positive endorsements from completely satisfied customers truly makes our day! Your kind words have been relayed to the team that attended the property all of whom are naturally delighted.
Once again, MANY thanks for your review.
Run a mile
I would absolutely recommend that you find a different company to do your cleaning. We paid nearly £1000 pounds for our newly purchased house to be cleaned and I really regret it.
On the plus side, the cleaners came on the right date, the carpets look great and the upstairs isn't bad at all.
However, the downstairs was barely touched. There's dust and grime and dead bugs out in the open which were just left there.
We paid for oven cleaning but that wasn't done. It's still completely filthy.
The admin from the company has been hostile throughout, even before the cleaning took place. They sent the link for payment by email in advance and then chased me angrily by both email and text message around two hours into the day asking why I hadn't paid. I don't think that's long enough to start hounding clients.
That experience almost put me off following through with the booking - now I wish I hadn't given them the benefit of the doubt and gone ahead.
When I raised concerns after the cleaning about the rooms that weren't done, I didn't hear anything for a week. When I chased, they sent an email saying that the case had been closed. My concerns weren't addressed and there was no explanation or reasons given. I asked again but I didn't get any response.
I wouldn't quibble over small issues or missed patches, but this was a big and pervasive issue. When I asked if they would come back and clean the bits that were skipped or if they would give a partial refund (I only asked for the oven cleaning fee back because that part was definitely skipped) the company didn't reply.
Run a mile, find an alternative. I'll never get my money back.
UPDATE FOLLOWING REPLY FROM THE COMPANY:
How upsetting to see a business making up allegations about a client and spouting insulting language to cover its own failings. It's deeply unprofessional.
I suppose the business model normally relies on making clients sign a satisfaction form to head off complaints about poor cleaning down the line, but since I did not sign one, it has had to resort to other tactics.
I never threatened to post a bad review at any stage. In fact, I was nothing but polite and friendly in correspondence throughout.
I took contemporaneous photos, as the metadata proves, with crystal clear shots of dead spiders, thick grime and networks of cobwebs shining in the sunlight. The company's post-cleaning images show upstairs and the microwave - not the rooms they skipped and not the filthy oven.
I have the photos and copies of all the emails to prove it.
2025年3月17日
自発的なレビュー
Mels Cleaning からの回答
It is truly disappointing when a vengeful and angry anonymous customer hides behind a sobriquet and leaves a mendacious review for the dual purposes of harming a reputable business whilst seeking to obscure their own shortcomings.
The facts are:
We make it clear from the first interaction with all prospective clients that payment must be made in full, in advance, to secure a booked slot. This is outlined in ALL our emails and communication prior to booking and is repeated in the quotation and in any subsequent emails when payment has not been received in a timely manner.
For all cleaning services we make it crystal clear, again in all emails and repeated in our FAQs and Ts&Cs that if a client is not present to sign the works off as completely satisfactory, it will be assumed that it was completed to our usual high standards. Furthermore, we make it clear that any issues regarding cleaning should be raised within 24 hours of the works being completed. In this case the client was not present to sign-off the works and almost a week after the works were completed raised ‘concerns’ around the quality of the works and emailed in 5 or 6 fuzzy images, one of which was of a dirty oven. Our operatives always take copious high definition images of all bookings both before and after the cleaning and the >30 post-cleaning images were emailed to this client twice, together with further reference to both our FAQs and Ts&Cs which outline the terms of the contractual arrangements and obligations.
The post-clean images showed gleamingly clean ovens and a spotless property and this client’s threats to leave negative reviews, lest we make a partial refund, fell on deaf ears. We will NOT be harassed or coerced into refunding client’s that resort to using these scurrilous and spiteful methods.
amazing standards
efficent , well organised , very high standards. Deep cleaned a filthy flat and brought it back to liveable . Showed kindness and consideration. Jack and Anna were miracle workers.
2025年3月15日
自発的なレビュー
Mels Cleaning からの回答
Many, many thanks for finding the time to leave us such a lovely review and brilliant feedback around the team that attended the property. Your kind words have been passed onto both Jack and Anna who, like everyone here at Mel's Cleaning really appreciate your positive comments. We really try our best to deliver an outstanding service and it's lovely to have this publicly acknowledged.
Once again, MANY thanks for leaving us a review.
Had the pleasure of using Mel’s cleaning again
Had the pleasure of using Mel’s cleaning again to clear & clean the upstairs of my mums house (she is a hoarder) the 3 people who did the work were friendly & helpful & did a fantastic job. They got on with the job & didn’t stop until it was completed. Would definitely recommend them to anyone needing a good job done.
2025年2月17日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Gary for finding the time to leave us such a lovely review and positive feedback about your second experience of using our service.
Your kind words have been passed onto the team that attended and they are all naturally delighted, as we all are.
Once again, MANY thanks - your review is greatly appreciated by the entire Mel's Cleaning team.
Extreme clean
After a very difficult time, the three men who came to help clear my brothers flat were excellent. As this was an extreme clean I would not hesitate to recommend Mels cleaning for this type of job. Very professional and empathetic.
2025年2月22日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Karen for finding the time to leave us such a lovely review and great feedback, all of which has been passed onto the team that attended your brother's flat.
We constantly strive to deliver and outstanding professional service and it is truly heartening when this is publicly confirmed by way of a review here.
Once again, MANY thanks.
Speechless
As a family we've struggled alot over the last few months, maybe even years.
Life has got to much, health issues and life events have taken their toll and our house became neglected.
Mels Cleaning team have done the most amazing job, not just decluttering our home but organising and cleaning it beyond a standard we could have dreamed of.
The team of 4 where attentive, empathetic and unbelievably caring in carrying out the tasks.
Just spent an hour crying in relief, we will be forever grateful for the job your team have done.
Thank you.
2025年2月12日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Daniel for leaving us such a wonderful positive review combined with the amazing feedback, Everyone here at Mel's Cleaning is delighted that your experience of our service has exceeded your expectations and we all hope that you'll be able to fully enjoy your home once more.
Your very kind words have been passed onto the team that attended your home, and to say that that they are totally chuffed, would be an understatement! They are glowing!!
Once again MANY thanks for finding the ime to leave us a review and we all wish you well for the future.
Absolutely fantastic service
Absolutely fantastic service! The cleaners arrived on time and got straight to work. They were incredibly hardworking, efficient, and such pleasant people—really lovely to have around. It was a tricky clean with furniture still in the house and me being there, but they worked around everything seamlessly. They did a fabulous job, and I would highly recommend them
2025年2月5日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Kathy for finding the time to leave us such a lovely review and fantastic feedback. Your compliments have been passed onto the team that attended the property who are all naturally very chuffed that their efforts are appreciated.
Once again MANY thanks from everyone here at Mel's Cleaning for leaving the review and for your recommendation - all VERY appreciated!!!
I booked with Mel’s Cleaning for a…
I booked with Mel’s Cleaning for a deep/extreme clean following a period of mental ill health and self-neglect.
The standard of the clean is utterly fantastic, with the staff having cleaned with obvious care and compassion.
I was taken into hospital the evening before the clean was due to take place and despite this spanner in the works, the team overcame the obstacle and still finished the clean.
They are fantastic.
2025年1月25日
自発的なレビュー
Mels Cleaning からの回答
Many thanks Rich for finding the time to leave us such a lovely review and great feedback, both of which are highly appreciated by everyone here at Mel's Cleaning. Your kind words have been passed onto the team, headed by Pavlina, that attended your home - they will be delighted.
We are delighted that you are pleased with the quality of the works that Pavlina and her guys did at your home and we all hope that you'll enjoy being back home.
Once again, MANY thanks.
Cleaners did an excellent job on my…
Cleaners did an excellent job on my flat.
Would happily recommend
2024年11月24日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Andrew for leaving us a review and for your recommendation.
Everyone here at Mel's Cleaning are delighted that you are able to recommend us and that the team that attended your flat did a great job for you. Your kind words have been relayed to the team.
Once again, MANY thanks for the review. Appreciated!!
Pre move in clean
I was initially worried as not able to speak to someone. However, the responses via email were prompt, Mel’s cleaning charged a very reasonable price.
A team of 3 arrived and did a wonderful job on a neglected house that was a bit gross. Would def book with Mel’s cleaning again
2024年11月24日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Helen for leaving us such a glowing review. Everyone here at Mel's Cleaning constantly strive to deliver an efficient and professional service at a reasonable price, and we're all delighted that you're happy.
Your kind feedback around the guys that attended the property has been relayed to them - they are super happy!
Once again, MANY thanks Helen!
I wouldn't hesitate to use again. Excellent service!
I genuinely couldn't have asked for more, definitely worth the money. I initially thought the house wasn't in too bad of a condition with its cleanliness (especially the oven) until I saw the final product. You were friendly, professional, and good communication for arrival and departure times. Thanks to you, I was able to secure my full deposit back. Thanks again!
2024年10月23日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Ash for finding the time to leave us such a lovely review! Everyone here at Mel's Cleaning constantly strives to deliver an excellent professional service at value for money prices and we're delighted that on both counts you have acknowledged our successes in this areas. It means soooo much to us all.
Your kind feedback will be shared with the team that attended your home and the office guys too. Once again Ash, MANY thanks!!
I recently had an extreme clean and…
I recently had an extreme clean and tidy done by Mel’s cleaning (4/11/2024) and I’m beyond impressed with the service provided and the communication between all the team and I. I was unable to be present at the time of the clean so the cleaners made sure to call/contact me throughout to check things over with me and to confirm what my main focuses were. I was then emailed multiple photos of what had been done and to say I was amazing is an understatement! They completely transformed the rooms I needed doing! They went above and beyond and I can’t thank them enough. I shall 100% be booking with them again in the future!
Leah
X
2024年11月4日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Leah for leaving us such a lovely, positive review and wonderful feedback around your experience, all of which has been relayed to the team that attended and the office guys too.
We try extremely hard to deliver an outstanding service, and we're all delighted that your delighted with our efforts!
Once again Leah - MANY thanks.
.
Excellent service
Excellent service. Zane was awesome, very professional and efficient. Made my extremely cluttered house look like a home again. I recommend and I surely would request the service again if I need it in the future.
2024年10月7日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Juliana for finding the time to leave us such a lovely review and positive feedback. Your kind words have been passed onto Zane who, without a doubt is one of our most efficient operatives and always approaches her work with a huge smile.
We are all delighted here that we have been able to assist you in regaining and enjoying your home once more.
Again, MANY thanks.
Brilliant service
We used Mels Cleaning company when our dad downsized from our family home. Nice easy process to get a quote and to get booked in. The cleaners arrived when they said they would and were happy to be left to do their job which allowed us to get dad settled. 5 star service. Would definitely recommend
2024年8月5日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Kirsty for leaving us a review, and we're doubly delighted that you are a returning customer.
Your feedback has been passed onto the team that attended the property all of whom will be delighted to know that everyone was completely satisfied.
Once again, MANY thanks.
Poor company... Great cleaners
Company was poor. They charge a fortune but don't even pay for bin bags. Plus they don't provide their staff with adequate cleaning equipment. We had to buy a decent broom (they had one tiny one between four) and they had to borrow dusters. Also they only had one small Henry hoover between four of them. And no power cable extension cords.
Cleaners were brilliant and worked really hard though but times you pay for and they stay don't appear to allow them time for any lunch and other breaks which is concerning.
I raised concerns by email but got no reply so once you've paid it's clear they don't listen to feedback.
2024年9月12日
自発的なレビュー
Mels Cleaning からの回答
Thank you Laura for finding the time to leave us a review, the contents of which somewhat alarmed us, so a FULL investigation was conducted and is now concluded.
ALL our operatives are issued with everything they'll need to complete a job to the highest professional standard, this includes multiple vacuum cleaners, extension leads, brooms, cloths and cleaning solutions etc etc. All operatives are also instructed to take regular breaks and this is supervised by the team leader, as is the equipment and transport. We do NOT supply bin bags and this is made clear in our FAQs and Ts&Cs.
Our investigations concluded that the management team had been misled by the team leader, who failed to take the correct vehicle to your booking and also failed to notify us of this error. The correct vehicle was FULLY equipped and fit for purpose butv was not used.
As a result of these failings disciplinary action is in progress.
It is clear, that in this instance, we failed to deliver the highest standard of service and for that we unreservedly apologise.
We have now put additional monitoring methodologies in place to ensure that this does not happen again.
Once again - sorry!!
Incredible service in every way
I was astounded by the sensitivity, professionalism, and skill of the cleaners who came to clear and clean the flat. The amount they achieved in such a short time was incredible, and they paid great attention to detail. Even all the little touches of organizing remaining possessions into nice places and being considerate with every little thing. Honestly I couldn't sing their praises enough. They made what was a very difficult time so much easier in every way, and I would recommend that anyone use Mel's Cleaning for any big deep cleans or difficult and overwhelming jobs.
2024年8月27日
自発的なレビュー
Mels Cleaning からの回答
Thank you so much Arete for your feedback, endorsement and glowing review, all of which are truly appreciated by everyone here at Mel's Cleaning.
Your kind words have been passed onto the team that attended the property, and they like everyone here are all incredibly chuffed by your feedback.
We constantly strive to exceed our customers' expectations and we are delighted that we have with have for you. Once again, MANY thanks for your custom and time in leaving this review. MUCH appreciated!
Perfect
Perfect. The team that came to help me in my home did a fantastic Job.. Very polite & Courteous too.
I’d highly recommend this company..
Thanks
2024年8月31日
自発的なレビュー
Mels Cleaning からの回答
Thank you for your feedback and for making the time to leave us such a lovely review and recommendation.
Your feedback has been passed onto the team that attended your home and we are all delighted that we did a fantastic job for you.
Once again, many thanks!
Excellent Deep Clean Service
We had an extreme clean for a very grubby house. The four chaps that came to do it were marvellous. Very thorough and left the place all sparkled. Very pleased. Would recommend
2024年8月27日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much for making time to leave us this wonderful review and recommendation. Your kind words have been passed onto the team that attended and everyone here at Mel's Cleaning are delighted that you were pleased with our service.
Once again, MANY thanks!
Spring clean
Got a spring clean done on the 9th august and I couldn’t of been happier with everything this company had to offer! The cleaners were so friendly and approachable and my house is looking spotless. Wasn’t sure whether to get it done but bit the bullet and can honestly say that I’ll be booking up again! The time saved from me cleaning was worth it alone but the finished job exceeded my expectations and I couldn’t go back to doing it myself again. 100% worth it. Thank you for the amazing job and amazing customer service!
2024年8月9日
自発的なレビュー
Mels Cleaning からの回答
Thank you very much Steven for finding the time to leave us such a lovely positive review. Your glowing feedback has been passed onto the team that attended your home and also to the office guys.
We constantly strive to deliver an outstanding service and we are extremely delighted that you were pleased with the quality of our work, the efficient delivery and the pricing.
Once again, MANY thanks Steven for your feedback and your time.
The team that I received was amazing
The team that I received was amazing! No judgement for any mess etc. so professional and amazing mannerism. The clean was over a 2 day period and they excelled all my expectations! We will definitely be using the service again! Thanks again for your brilliant hard work.
2024年8月8日
自発的なレビュー
Mels Cleaning からの回答
Thank you Louise for both your positive feedback and making time to leave us such a lovely review. We are all delighted that you were happy with the work we did and the way in which we did it. We constantly strive to exceed our clients' expectations and we are so pleased that we did this for you.
Your kind words and feedback have been relayed to the team that attended your home and they too are really chuffed with your glowing feedback.
Thanks again!
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