Millie & Jones レビュー 

Millie & Jones からの回答

2026年5月6日

Hi David,

Thank you for your feedback, we really appreciate it and we are pleased you like the bed!

We’re sorry to hear the delivery arrived earlier than the scheduled time slot. Our teams always try to keep customers updated as best as possible on the delivery email.

Thank you for planting a tree with your order!

Kind Regards,
M&J

Millie & Jones からの回答

2026年5月6日

Hi Amy,

This really put a big smile on our faces, thank you so much for your lovely feedback!

We’re so pleased to hear that your daughter loves her new bed and that the assembly service was great!

If you ever need anything in the future, you know where we are!

Many Thanks,
Millie and Jones

Millie & Jones からの回答

2026年5月6日

Hi Sarah,

We’re so pleased to hear your feedback on the bed! We hope your child continues to love it.

We’re sorry again that delivery took a little longer than expected and that one part arrived damaged, but we’re really pleased we could get this resolved quickly for you.

We’ll be sure to pass your kind feedback on to Josie!

Thank you,
Millie and Jones

Millie & Jones からの回答

2026年4月27日

Hi Lauren,

Thank you for your lovely feedback!

We are pleased to hear the service was brilliant. The Oxford bed is one of our favourites, a great choice ;)

If you ever need anything, you know where to find us!

Kind regards,
The Millie and Jones team

Millie & Jones からの回答

2026年4月27日

Hi Pakize,

Thank you for taking the time to leave a review.

We are pleased to hear the ordering process was smooth and the delivery team kept you informed of the delivery schedule!

We hope you continue to love the bed!

Many thanks,
Millie and Jones

Millie & Jones からの回答

2026年4月23日

Hi James,

Thank you for taking the time to leave a review.

We are pleased to hear the bed was easy to assemble and all the components were precise. We hope you continue to love the bed!

All the best,

The Millie and Jones Team

Millie & Jones からの回答

2026年4月21日

Hi Nicola,

Thank you so much for taking the time to leave a review for our small family business!

We are pleased our customer service team was amazing, we always aim to help the best we can!

If you ever need anything, please get in touch.

Warm regards,

The Millie and Jones Team

Millie & Jones からの回答

2026年4月21日

Hi Melanie,

Thank you for sharing your feedback!
We are pleased our communication was good throughout your order with us.

If you need anything else, please don't hesitate to get in touch!

Kind regards,

Millie and Jones

Millie & Jones からの回答

2026年4月9日

Hi Ivo,

Thank you for taking the time to leave your review. We are very sorry to hear that you were disappointed with your experience.

We would just like to clarify that, when the delivery slot was discussed, we understood from our correspondence that the rearranged date was suitable for you and had been arranged for a date you requested. Your reply at the time suggested that you were happy to proceed, and the delivery then went ahead as planned.

In terms of the missing hardware, this is certainly not the experience we want for our customers. In the rare event that parts are missing, we are always very happy to send replacements out as quickly as possible. Unfortunately, we have not made aware of this issue directly, so we were not given the opportunity to put this right for you.

The same applies to your comments regarding the drawer quality. We are very sorry to hear that you were unhappy with them. If you contact us directly, we would be more than happy to look into this further and see what can be done to help.

Please do feel free to email us, as we would genuinely welcome the opportunity to review the issues you have raised and try to find a resolution for you.

Kind Regards
Millie & Jones Family Team

Millie & Jones からの回答

2026年4月4日

Hi Dean,

Thanks so much for taking the time to leave a lovely review, it means to the world to a small family business like ours.

Kindest regards,

Millie & Jones

Millie & Jones からの回答

2026年4月2日

Hi Lisa,

Thank you for your feedback.

We are pleased to know you had a great experience with us.

Thank you for planting a tree with your order! :)

Kind regards,

Millie and Jones

Millie & Jones からの回答

2026年4月2日

Hi Caroline,

Thank you so much for your lovely words. We’re so pleased to hear that you found the website easy to use and that you were happy with the range of choices available.

It’s also wonderful to know that our customer service felt personal and reassuring for you, as that is something we always aim for. Most of all, we are so pleased to know that your daughter absolutely loves her new bed!

Thank you again for the recommendation, it really means a lot to us for our small family business.

Warmest regards,

Millie and Jones

Millie & Jones からの回答

2026年4月2日

Hi Rosemarie,

Thank you so much for your review. We’re so pleased to hear that you found the ordering process easy, the instructions clear, and that you’re happy with how the bed looks!

And well done for building it by yourself! We really hope whoever tries it out loves it just as much as you do.

If you ever need anything in the future, you know where we are.

Many thanks,

Millie and Jones

Millie & Jones からの回答

2026年4月2日

Hi Andrea,

Thank you for your feedback! We’re so pleased to hear that you were happy with the customer service and that we were able to help you find an alternative bed that worked so well for your room.

We really appreciate your support, and we’d be delighted to help you again in the future.

Warm Regards,

Millie and Jones

Millie & Jones からの回答

2026年3月19日

Hi Farjana,

Thank you so much for your second order with us! As a small family business, it really does mean a lot when customers come back to us, so we truly appreciate your continued support!

We’re so pleased to hear that you’re happy with the bunk bed, and we're really glad our team were able to get the replacement parts out to you quickly. On the rare occasion when something arrives with a minor issue, we always do our very best to resolve it as quickly as possible so you can enjoy your bed exactly as it should be.

Thank you as well for recommending us to your family and friends, we’ll be sure to look after them just as well!

Warm regards,

Millie and Jones

Millie & Jones からの回答

2026年3月19日

Hi India,

Thank you so much for your kind words, it means so much!

It was such a pleasure helping you, and I’m so glad we were able to make everything come together smoothly for you. We always try our very best to support our customers every step of the way, so hearing that your experience stood out really does mean a lot! :)

Kind regards,

Millie & Jones

Millie & Jones からの回答

2026年3月17日

Hi there,

Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and disappointment caused. We completely understand how important it is to have everything arrive as expected, especially when it’s for your child, and on this occasion, we didn’t meet the standard we set for ourselves.

To be completely transparent, we were experiencing a short period of significant disruption with one of our suppliers, which unfortunately impacted your order and led to delays and last-minute changes. While this is not typical of our service, we fully accept that it caused inconvenience and confusion, and for that we sincerely apologise.

We’re really pleased that the bed and mattress themselves met expectations in terms of quality. We put a great deal of care into sourcing products we’re proud of, and we’re glad this came through once everything was delivered.

We also want to reassure anyone reading this that this was a rare occurrence. The issue with the supplier has now been fully resolved, and our delivery times and communication are back to the level our customers expect from us as a small, family-run business.

Thank you again for your patience throughout, and we’re very sorry for the experience you had.

Warm regards,
Millie & Jones

Millie & Jones からの回答

2026年3月9日 に更新

Hi Becky,

Thank you for taking the time to share your experience, we're truly sorry for the difficulties you faced back in October 2025, and we remember your case well as it was one we worked hard to resolve.

Unfortunately, there was an error where the wrong size bed (small double instead of single) was delivered and assembled by our team, which caused real disruption, especially with your son needing a comfortable, suitable setup. We understand how upsetting that must have been, particularly for an autistic child, and we're genuinely sorry.

To make things right, we arranged for a full replacement of the correct size bed, including professional assembly at our complete expense.

The original bed had to be fully disassembled and written off, which came at a substantial cost to us. Regarding the missing parts mentioned, this related to the wireless charger, it was listed incorrectly on the product page at the time (as this was a newer item for us), but we immediately sent one out to you free of charge once raised.

While we didn't provide additional compensation beyond that, we did also honour the original (lower) price you paid which was around £300 less than the correct pricing due to the website error that occurred at the time of your purchase and we absorbed that difference without question to help ease the situation.

As a small family-run business, we pour everything into supporting families like yours, and going above and beyond on resolutions like this (including the full replacement and extras at our cost) is something we do because we care.

It was disappointing to see this review surface now, after several months, with the strong "avoid at all costs" wording, especially given how much effort and expense went into turning things around for you.

We hope your son is now settled and happy in his new bed, and we're always here if there's anything more we can do. Feedback like yours helps us improve, even when it's tough to read.

Warmest regards,
The Millie & Jones Team

Millie & Jones からの回答

2026年3月13日

Hi Caroline,

Thanks so much for choosing our small family business and for leaving such a wonderful review!

If you ever need us, you know where we are! :)

Many thanks,

The Millie & Jones Team

Millie & Jones からの回答

2026年3月13日

Thank you for the lovely review Cheryl! If you ever need us, please don't hesitate to reach out.

Kindest regards,

Millie & Jones