really great support team. I lost access to my email that I registered the SIM card with - ended up reordering a new one with an accessible email address (you will need one to activate your physical S... ãã£ãšèŠã
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The speed is rather good, but I had an issue once so far regarding the connection to the network. It worked again after restarting my phone and re-entering the network profile in my settings though... ãã£ãšèŠã
I had an issue where the email address I used to place the order wasn't available in Japan. This is needed to activate the sim card. In the end I placed a new order with a useable email address. Suppo... ãã£ãšèŠã
Coverage in country was fine, pick up convenience was fine, etc. BUT I've gotten 3 different charges from them for varying amounts in the months since leaving japan. Edit: hashed it out with th... ãã£ãšèŠã
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Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
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The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, è±åœ
- support@mobal.com
- www.mobal.com
3.9
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Mobal ããã®åç
Thanks for your review! We're happy everything went smoothly for you. Let us know if we can assist you in the future!
Very easy and intuitive mobile websiteâŠ
Very easy and intuitive mobile website and ordering experience. The Wifi hotspot I ordered arrived quickly and was easy to setup with my phones. The 4g is a bit slower than my 5g home service, but adequate for most situations. Battery on the unit lasts about 6-8 hours with moderate usage.
2025幎4æ25æ¥
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Mobal ããã®åç
Thank you for your feedback! We're glad to hear everything arrived promptly and is working well for you. Let us know if you ever need any supportâweâre here to help!
Great Experience
Hello,
I had a great experience with Mobal. At first I had a slight issue and it was a user error on my part. I contacted the Mobal support team via email and they were very responsive in resolving my issue. Since Iâm not a tech savvy person they walked me through the steps. Iâm very grateful for their patience and support.
All the best to Mobal and the support team. I will use them on my next vacation venture.
RT
2025幎5æ6æ¥
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Mobal ããã®åç
Thank you so much for your kind words and for taking the time to share your experience! We're truly happy to hear that our support team could assist you and make things smooth and stress-free.
It means a lot to know you'll be choosing Mobal again for your future travelsâwe look forward to being part of your next adventure!
Easy to use
Easy to use, got it at the airport and loaded it right then and there. It was active within 30 minutes with no issues
2025幎4æ15æ¥
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Mobal ããã®åç
Thanks so much for sharing your experience! We're thrilled to hear everything went smoothly and that you were up and running so quickly. Itâs great to know our service met your expectations right from the start. Safe travels and stay connected!
As explained it was simple to use and quality of service was also goodâŠ
As explained it was simple instructions to use and quality of data service is also very good without any disruption.
2025幎5æ1æ¥
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Mobal ããã®åç
Thank you so much for your kind review! We're really glad to hear that everything worked smoothly for you and that you were happy with the quality of the service. If there's anything you ever need in the future, we're always here to help. Safe travels!
Easy to buy, international delivery, and good service
I had a smooth experience buying the sim card online and receiving it in France before my trip. I was able to setup the sim card before the trip so when I arrived in Japan I just kept using my phone as normal so it was very convenient.
When in Japan I also did not have any signal issues, I had good signal at all the places I visited.
I highly recommend Mobal if you are visiting Japan
2025幎3æ1æ¥
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Mobal ããã®åç
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you had a smooth experience ordering and setting up your SIM card, and that everything worked seamlessly during your trip to Japan. Itâs great to know you enjoyed reliable coverage throughout your visitâthatâs exactly the kind of convenience we aim to provide.
We truly appreciate your recommendation and hope to serve you again on your next adventure!
I had to enter all the details in toâŠ
I had to enter all the details in to configure access.
2025幎5æ11æ¥
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Mobal ããã®åç
Thank you for your feedback, Peter. To access data with our service, an APN profile is required. While some devices configure this automatically, other devices do need manual setup. For those cases, we do provide full step-by-step instructions to help our customers through the process, and our support team are happy to help if and when needed. However weâre sorry for any inconvenience this caused and again thank you for sharing your experience!
Very good provider
I have just returned from a 3 week vacation in Japan and had an eSim card from Mobal. The Internet was excellent everywhere, even in the countryside. From purchase, activation and use, everything was without problems. The fact that Mobal uses its profits for charities makes the whole thing even more appealing
2025幎4æ17æ¥
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Mobal ããã®åç
Thank you for the great review! We're so glad your Mobal eSIM worked perfectly throughout your Japan trip. Itâs wonderful to hear everything went smoothly, and we truly appreciate your support for our charitable mission. Hope to serve you again soon!
Mobal ããã®åç
Thanks for the review - We're confident you will be satisfied with the service however, if you have any questions or feedback, don't hesitate to reach out!
I used the Mobal E-Sim for my recentâŠ
I used the Mobal E-Sim for my recent trip to Japan and it was perfect. You get an activation email with instructions to set it up and I activated it once I had landed whilst waiting for my bags and it worked a breeze.
The internet was fast and coverage was perfect, even when we went out towards Mt Fuji and even on the Shinkansen. It also worked on the underground Metro (I don't know if this is normal in Japan but I was impressed!)
100% would recommend.
2025幎4æ21æ¥
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Mobal ããã®åç
Thank you so much for your wonderful review!
We're thrilled to hear the eSIM worked perfectly throughout your trip â even out to Mt. Fuji and on the Metro! Your recommendation means a lot, and we're so glad we could be part of your journey.
I bought whenever I visit Japan
I bought whenever I visit Japan. Easy to buy and pick up. Good coverage
2025幎4æ2æ¥
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Mobal ããã®åç
Thanks so much for your kind words! We're really happy to hear that buying and picking up was easy for you, and that the coverage worked well during your time in Japan. We canât wait to help you out again on your next visit!
Mobal plan with Japanese phone number
I chose this plan as I needed a phone number to make calls. Can be a bit slow at times but we were in the countryside quite a lot so that may affect download speed happy with the service.
2025幎4æ8æ¥
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Mobal ããã®åç
Thank you for your great review! We're so glad to hear that the plan worked well for your needs, especially while making calls. We understand that being in the countryside can sometimes affect speeds, but we're happy to know you were still satisfied with the service overall.
Due to the sudden illness
Due to the sudden illness, I have to cancel my wi-fi device at the last minutes. The device was already delivered to the hotel we were going to stay. We have received the refund as you promised. Thank you
2025幎4æ10æ¥
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Mobal ããã®åç
Thank you so much for your kind review! We're truly sorry to hear about the sudden illness, but we're happy we could assist you during this difficult time.
We hope to have the opportunity to serve you again in the future. Wishing you a smooth and speedy recovery!
You made our daughter's stay these pastâŠ
You made our daughter's stay these past 2 years very convenient and worry-free! Thank you!
2025幎4æ25æ¥
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Mobal ããã®åç
Thank you so much for your kind message! We're truly honored to have helped make your daughterâs stay in Japan more convenient and worry-free over the past two years.
Wishing her all the best in her next chapterâand thank you again for choosing Mobal!
everything was perfect during ourâŠ
everything was perfect during our vacation in Japan - we purchased an e-sim - activation was very sinple
2024幎5æ6æ¥
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Mobal ããã®åç
Thank you so much for your kind words! We're thrilled to hear everything went perfectly during your trip and that the eSIM activation was simple and smooth.
Weâre so glad we could be a part of your Japan experience!
Polite and timely response from Mobal
Polite and timely response from Mobal. Mobal explained terms in simple examples.
2025幎4æ25æ¥
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Mobal ããã®åç
Thank you for your lovely feedback! We're really pleased to hear that our team could provide clear explanations and respond to you in a timely and polite manner.
We truly value your support and hope to assist you again soon!
The service was good and reliable.
I used the esim for a month in Tokyo and it was good and reliable.
2025幎4æ20æ¥
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Mobal ããã®åç
Thank you for your kind review! We're happy to hear you found our service good and reliable.
We appreciate your support and hope to assist you again in the future!
Great option when traveling to Japan
Great option when you need internet access while traveling in Japan. Convenient and affordable. Highly recommend!
2024幎9æ7æ¥
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Mobal ããã®åç
Thank you for the great review! We're so glad our service was a convenient and affordable option for your trip.
We appreciate the recommendation!
Reliable
Reliable, consistent service at a reasonable price. Customer service is excellent!
2025幎4æ25æ¥
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Mobal ããã®åç
Thank you for your kind words! We're so happy to hear you found our service reliable and reasonably pricedâand we're especially glad our customer support made a great impression.
We truly appreciate your support and hope to assist you again in the future!
Seamless setup, easy to use, no brainer!
Seamless setup, easy to use and install and great clear instructions. The price is cheaper than most other travel e-sims you'll find and the speed was great
2024幎5æ2æ¥
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Mobal ããã®åç
Thank you so much for your fantastic review! Weâre thrilled to hear the setup was seamless and that you found everything easy to use with great speeds and value.
We really appreciate your kind words and hope to support your travels again soon!
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