really great support team. I lost access to my email that I registered the SIM card with - ended up reordering a new one with an accessible email address (you will need one to activate your physical S... ãã£ãšèŠã
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The speed is rather good, but I had an issue once so far regarding the connection to the network. It worked again after restarting my phone and re-entering the network profile in my settings though... ãã£ãšèŠã
I had an issue where the email address I used to place the order wasn't available in Japan. This is needed to activate the sim card. In the end I placed a new order with a useable email address. Suppo... ãã£ãšèŠã
Coverage in country was fine, pick up convenience was fine, etc. BUT I've gotten 3 different charges from them for varying amounts in the months since leaving japan. Edit: hashed it out with th... ãã£ãšèŠã
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Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
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The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, è±åœ
- support@mobal.com
- www.mobal.com
3.9
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Great Products and Service
Mobalâs products are very reliable and robust, and itâs the most convenient way to get a Japan mobile number. Also the customer service response is fast and extremely helpful. I enjoy the podcast too!
2025幎4æ25æ¥
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Mobal ããã®åç
Thank you so much for your lovely review! We're so glad to hear you found our service reliable and convenientâand itâs great to know youâre enjoying the podcast too!
We truly appreciate your support and look forward to helping you again in the future.
Excellence & Amazing customer support
Mobal is not only trustworthy and quick with excellent customer service, but also pays attention to detail and helps all the way, provide great speeds and data, and a reliable number.
Their eSIM are something I really recommend to anyone visiting Japan, especially if for a month or more, their plans are just amazing and very useful for anything, from buying concert tickets, delivery, or anything you can imagine.
2024幎4æ24æ¥
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Mobal ããã®åç
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our eSIM helped make your time in Japan smoother and more convenient.
Your recommendation means a lot to us â weâd love to help again if you ever return!
Complete coverage throughout my holiday.
I ordered the SIM card and it was delivered wthin 4 days. All the settings auto-loaded in my 2-sim Samsung phone. On arrival,as soon as I switched the phone on and activated the Japanese SIM, I had almost instant service. The Sim worked very well throughout the holiday, even in some remote areas such as Hakone.
2025幎4æ5æ¥
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Mobal ããã®åç
We're absolutely delighted to hear that your SIM card worked smoothly and that you had a great experience. We hope you had a fantastic time exploring Hakone and relaxing in the Onsen â such a beautiful place to unwind! Your kind words mean a lot to us - Thanks!
Value for Money data eSim, works as described
Instructions to activate eSim were clear. Installation and activation of eSim were error free. eSim worked as described.
2025幎4æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Mobal ããã®åç
We're delighted to hear that you found the instructions easy to follow and the the installation went so smoothly - Thanks for the review and we hope you had a great time in Japan!
Recommended product
Never faulted once while we were in Japan. Easy to activate. Highly recommended.
2025幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Mobal ããã®åç
Thanks so much for your kind words! We're thrilled to hear everything worked flawlessly for you in Japan and that you found the activation process easy to follow!. Your recommendation means a lot to usâthank you!
I bought a SIM card for Japan forâŠ
I bought a SIM card for Japan for September
then realised I bought too far in advance
and was immediately refunded...so I will buy nearer the time from MOBAL.
2025幎3æ10æ¥
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Mobal ããã®åç
Thanks for sharing your experience! We're glad we could quickly sort out the refund for you and look forward to helping you get connected in Japan this September!
Mobal ããã®åç
Thanks for your review! We're glad to hear things are working OK for you, though we're sorry to hear you found the setup a bit tricky. If you ever need a hand, our support team is always here to help. Enjoy your time in Japan!
Reliable and effective eSim offering
Clear service description, easy to use order UI, prompt execution, clear setup instructions, fast and reliable mobile connection
2025幎3æ20æ¥
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Mobal ããã®åç
Thank you so much for the great feedback! We're really happy to hear that everythingâfrom ordering, to setup, to the connection itselfâwas smooth and reliable for you! We appreciate you taking the time to share your experience and hope you had a great time in Japan!
It wasnât able to connect to a service all of the timeâŠ
It wasnât able to connect to a service in all the areas at and in between (Tokyo, Hiroshima and Kyoto)
2025幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Mobal ããã®åç
Thanks for your feedback, and we're sorry to hear you experienced some connectivity issues in certain areas between Tokyo, Hiroshima, and Kyoto! While coverage is generally strong across Japan, there can occasionally be spots with limited service. If you run into any issues in the future, please donât hesitate to reach outâour support team would be happy to share some handy tips and tricks to try and improve your connection!
Installation was a little complex
Installation was a little complex. Couldnât find the way to top up additional data.
2025幎3æ23æ¥
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Mobal ããã®åç
Thank you for taking the time to leave a review!
Your feedback is greatly appreciated and we are sorry to hear of the confusion regarding the installation process / how to increase your data allowance.
Unfortunately, we were unable to locate a record of your Mobal account to check your order details but we can confirm that you should have received step-by-step activation / installation instructions vie email. For any ongoing issues, we also provide additional support guides on the Mobal website or our customer service team can be contacted for further assistance if needed.
With regards to the data allowance, the options available can vary depending on the product type but we provide additional information on the Mobal website and your Mobal online account will allow you to make adjustments to the plan wherever possible. A guide with the title "Increasing Your Data Allowance" can also be found in our support pages (which explains the options available for each specific product type).
Thank you once again for your feedback and if there is anything else that we can assist you with, please do not hesitate to contact our team!
Worked perfectly with no hitches
2025幎4æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Mobal ããã®åç
That's great to hear, Neil - Thanks for the feedback!
Trusted eSIM ServiceVery satisfied with the instructions toâŠ
Very satisfied with the instructions to activate and coverage is good.
2025幎4æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Mobal ããã®åç
Thanks for the review, Timothy! - Our team have put a lot of effort into making these as universal and user friendly as possible so nice to hear the hard work has paid off - Glad the coverage was good too!
Easy way to get a esim
Easy way to get a esim, canât wait to see Japan and pick up my esim at Narita May 13.
2025幎3æ31æ¥
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Mobal ããã®åç
Thanks for the review Michael - We look forward to welcoming you to Japan in May! :)
All good prompt delivery works well
2025幎3æ23æ¥
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Mobal ããã®åç
Glad to hear it, John - We hope you had a wonderful time in Japan!
Does the job
Does the job, a little pricey but it's reliable.
2025幎3æ16æ¥
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Mobal ããã®åç
Thank you so much for your review, Jack! We're really pleased to hear the service was reliable for you â thatâs exactly what we aim for! We completely understand your thoughts on pricing. While we always strive to stay competitive, a portion of every purchase goes toward supporting our life-changing charitable projects, which is something we're incredibly passionate about. However your feedback is appreciated, and weâll definitely keep it in mind as we continue to improve! - We hope you had a great time in Japan!
Great Service!
Easy to follow instuctions to set up eSIM on arrival at Haneda airport and almost instant service.
Had great connection for whole 5 week trip. Google maps was my best friend whilst travelling around Japan and knowing that I had a stable and reliable service was vital! Friends will be visiting Japan later this year and I will definitely recommend a Mobal eSIM!
2025幎3æ3æ¥
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Mobal ããã®åç
Thank you for your fantastic review, Kerry! We're pleased that you found the set up process so easy and that you had a reliable connection throughout your five-week adventure in Japan ( Not that we would expect any less of course! )
Google Maps is definitely a lifesaver when traveling in a country you're not familiar with, and we're happy we could provide the stable service you needed to use this!
We truly appreciate your recommendation and hope you had a fabulous time and that your friends have an amazing trip as well!
Good pricing
Good pricing, easy to purchase. The instructions to set up were quite confusing and not very helpful but managed to get the sim to work.
2025幎3æ20æ¥
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Mobal ããã®åç
Hi Helena, thank you for your feedback! We're thrilled the service worked well for you, but we're sorry to hear you found the instructions confusing.
Weâre always looking at ways to improve our support material to ensure it is clear as possible for all phone types and so If you have any specific suggestions, weâd love to hear it âfeel free to share your feedback at care@mobal.com
Excellent coverage of Japan and soâŠ
Excellent coverage of Japan and so handy for using Google Maps it was a godsend would have been lost without it.
Highly recommended.
2025幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Mobal ããã®åç
Thanks for the feedback, Michael - 100% agree that Google Maps is a lifesaver whilst traveling in Japan, especially when trying to figure out what train to get on! - We're pleased the service met your needs and look forward to hearing from you again in the future!
Mobal ããã®åç
Great feedback - Thanks, Jon!
Quick and easy- Super easy and works just as theâŠ
Super easy and worked just as the instructions said. Activated the e-sim after landing in Tokyo and I was online 20 minutes later. Now in Hakuba and have had full service everywhere Iâve been
2025幎3æ12æ¥
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Mobal ããã®åç
That's great to hear, Lyn. We hope you enjoyed the rest of your time in Japan!
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