Mobal ロゎ
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Mobal レビュヌ 

943
•
TrustScore 5段階評䟡の4

3.9

携垯電話販売店
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

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5぀星のうち5の評䟡

really great support team. I lost access to my email that I registered the SIM card with - ended up reordering a new one with an accessible email address (you will need one to activate your physical S... もっず芋る

5぀星のうち4の評䟡

The speed is rather good, but I had an issue once so far regarding the connection to the network. It worked again after restarting my phone and re-entering the network profile in my settings though... もっず芋る

5぀星のうち5の評䟡

I had an issue where the email address I used to place the order wasn't available in Japan. This is needed to activate the sim card. In the end I placed a new order with a useable email address. Suppo... もっず芋る

5぀星のうち2の評䟡

Coverage in country was fine, pick up convenience was fine, etc. BUT I've gotten 3 different charges from them for varying amounts in the months since leaving japan. Edit: hashed it out with th... もっず芋る

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䌁業情報

  1. 携垯電話販売店
  2. 電子機噚店

圓該䌁業による蚘述

Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!

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3.9

ほが満足

TrustScore 5段階評䟡の4

943件のレビュヌ

5぀星
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3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 91に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(943)

過去12か月のレビュヌ数: 47件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Repeat customer

Repeat customer, due to prompt and awesome customer service.

2025幎1月2日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Hi Norman, thank you so much for taking the time to provide your feedback.

We are delighted to hear that our Customer Service team were able to promptly assist you with your queries!

We also thank you again for your repeat custom and look forward to hearing from you in the future!

5぀星のうち5の評䟡

Mobal sim all over Japan

I got a Mobal sim with a Japanese mobile number for my recent 3 month stay in Japan.
Travelling all over, from Akita in the north to Okinawa in the far south, the reception was excellent.
The cost was very reasonable and there was no need to carry a mobile wifi.

2024幎10月2日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

We really appreciate you taking the time to provide your feedback.

We are delighted to hear that your SIM card worked well throughout your stay in Japan and that you found the service good value for money!

Thank you for your review and for choosing Mobal!

5぀星のうち5の評䟡

Get it before you go

I spend œ my time in Japan. I need an inexpensive local mobile phone and mobile hub when I'm out and about. We have a land line there. I keep the Mobal line all year. When I'm out of Japan, I can reduce the allowable download so that the cost is minimal. It works very well. It's also a charity, so the expense creates value where it's needed.

2024幎12月1日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for providing your feedback.

It’s great to hear that you find having a genuine Japanese phone number with your Mobal SIM card useful, as well as good value for money.

We are also glad that you find it easy to amend your plan to suit your needs!

We thank you for your ongoing custom as every purchase makes a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.

Thank you again for your kind review and for choosing Mobal!

5぀星のうち3の評䟡

Extremly poor data speed

I bought 2 esims with 30 gig/month while in Japan.
Both of them had crazy low speed connection. Like below 1mb/s.
I contacted the customer service, which to be fair was responsive, but they couldn't help in any way.

Edit: the customer service did reach out and outright refunded me for the past month. This was greatly appreciated from my side. So I am changing my review from 1 to 3 stars

This wasn't specific to some parts of Japan as we travelled all over the country and the issue was the same everywhere. I would not recommend their service to anybody. We were desperate for wifi the whole time and would have been better off going for anybody else but them.

2024幎12月21日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for taking the time to provide your feedback.

We are sorry to hear of the issues that you experienced.

As mentioned in your correspondence with the Customer Service team, connection speeds can vary based on a number of factors that are outside of our control. However, we sincerely apologise for any inconvenience this may have caused during your trip.

Despite the best efforts of our Customer Service agents, we regret to hear that we were not able to come to a full resolution on this occasion but nevertheless, we thank you once again for your feedback and we hope that you may reconsider using our services again in the future.

5぀星のうち5の評䟡

Great service

Good communication. Competitive pricing. Clear instructions. Smooth transaction. Fantastic signal reception. Highly recommended.

2024幎11月22日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

We really appreciate you taking the time to provide your feedback.

It’s great to hear that you have found our service straightforward to use, works as intended and is good value for money!

We thank you for your review and recommendation, and for letting Mobal be a part of your trip!

5぀星のうち1の評䟡

No activation, no response

I ordered my pocket Wi-Fi for delivery in Japan before I visited in November this year. It arrived with no problem, and I recovered it from my friends apartment when I arrived. But then I was not able, at any point, to activate the unit. I requested help from the help site 10 or 15 times, and never got a message back.

So I have the pocket Wi-Fi, but I was unable to make any use of it.

2024幎11月18日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for taking the time to share your feedback. I’ve looked into your case, and I can see that our customer service team responded to all of the emails you sent between November 7th and November 11th. However, based on the contents of your emails, it seems that our responses may not have been delivered, possibly due to them being blocked by your mail provider.

To help resolve this issue, could you kindly send an email to care@mobal.com using a different email address? We'll be happy to assist you in getting everything up and running.

5぀星のうち5の評䟡

Highly recommended for convenience and peace of mind

Being able to get a SIM card for Japan before I left the US was incredibly convenient and so much easier than trying to get one in Japan. Communicating and entering into contracts in Japan is extremely difficult for a foreigner unless you have a strong grasp of the language and can read and write in Japanese. Plus, it was so nice having a SIM that was already activated when I landed. It saved me the time and hassle of trying to get one here and gave me the peace of mind knowing that I could navigate my way around as soon as I stepped off the plane. And, fact that Mobal donates a majority of their profits to charity was a huge selling point for me. I’ve been with Mobal for 5 years now and have been very happy with the service - I highly recommend them!

2024幎12月21日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for providing your feedback.

We are delighted to hear that being able to receive your SIM card and schedule activation before arriving in Japan made the process easy and convenient for you.

It’s also great to hear that the service worked well for you from the moment you arrived in Japan!

We are very pleased to hear that our Company ethos and charity work attracted you to our services! Your long term custom is truly appreciated and has already made a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.

Thank you for your recommendation and for choosing Mobal!

5぀星のうち1の評䟡

Does not work - No refund available

For whatever reason it does not work. I tried with two phones, an iphone and android and I followed the steps very diligently. Also the SIM card that you have in your phone at the time, may affect your interface. So I made a point of swapping them around in order to get things working.
Three hours later all that I achieved was having watched a number of youtube videos on how to create an APN and wasted both my morning and 25£. No refund is available.
Maybe this is a service specific to US phones. But given how unreliable it is and might end up with you wasting your holiday time and your money, I would definitely not recommend it.
Save yourselves the pain and just get a prepaid sim card from a booth when you land at an airport in Japan. Both Narita and Haneda have these.

2024幎12月15日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for sharing your experience, and we’re truly sorry to hear you’ve encountered issues getting up and running!

Our service is designed to work with both iPhone and Android devices worldwide, provided the device is unlocked and meets the compatibility requirements outlined on our website. We aim to make the setup process as straightforward as possible, and our team is always here to assist if you run into any difficulties.

After checking our ticketing system, it appears you haven’t reached out to us directly regarding these issues or requested a refund. Please note that refunds are available under our Money Back Guarantee for customers who contact us within the eligible timeframe and who's issues are not related to incompatibiity.

We’d love the opportunity to help resolve this for you. If you could email us at care@mobal.com with your phone’s make and model, screenshots of your APN settings, SIM Manager, and any error messages you’re seeing, one of our team members will be happy to guide you through the setup process or investigate further to get you connected.

We value your feedback and look forward to assisting you so you can enjoy our service without any issues.

5぀星のうち5の評䟡

Great choice for Internet cards

The internet card was a really good quality and worked super well. It was easier with an apple device but the people from this company are very kind and offered us help on how to make it work on our samsungs too. We didn't have any problems even in the mountains where service is often bad. We are very happy and if we come back to Japan one day, we will for sure buy them again! :)

2024幎11月1日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you so much for your wonderful feedback! We’re thrilled to hear that our SIM card worked so well for you and that you were able to stay connected even in the mountains—I bet you got some fantastic views!

We’re also glad our team could assist you in setting it up on your Samsung devices. It’s great to know we could make your experience in Japan smooth and hassle-free.

We look forward to hearing from you if/when you return to Japan in the future! Thank you again for choosing Mobal and for sharing your positive experience!

5぀星のうち1の評䟡

Sim card never activated

Unfortunately the tourist data Sim that I purchased just never worked on my Android system phone, despite using the instructions issued with the Sim card and instructions in email with customer services. I had to buy a pocket wifi as although I was only in Japan for 10 days, really needed data for maps etc! The Sim card did work for my friends, who had iphones.

2024幎11月10日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that you encountered issues using your Tourist Data SIM Card on your Android phone during your trip to Japan, resulting in you making alternative arrangements. We understand how important having access data is, especially for navigating and staying connected while traveling.

It’s great to hear that the SIM card worked well for your friends with iPhones, which suggests there may have been a compatibility or configuration issue specific to your phone. Without further details about your account, it’s difficult to pinpoint the exact cause.

We’d love the opportunity to investigate this further and ensure we address any concerns. If you could reach out to us at care@mobal.com, one of our agents will be happy to assist you.

We sincerely apologize for the inconvenience caused and hope you were still able to enjoy your time in Japan despite these challenges.

5぀星のうち3の評䟡

Data goes fast. NO customer service.

I (US resident) currently have an active e-SIM from Mobal in my Samsung android phone. I did tons of research before coming to Japan (for 3 months) to try and figure out the best way to be able to use my mobile phone for local calls, texts, and data while I'm out and about on the street. It was so overwhelming and confusing, as everyone was telling me something different. But I ultimately went with getting an eSIM from Mobal.

When I first arrived at Haneda, it was a bit tricky trying to figure out WHERE to pick up my eSIM. Turns out, the desk where I was to pick up the eSIM seemed to be an 'all purpose' pick up desk. It didn't seem to be solely for Mobal customers (so you shouldn't be looking for a desk with a big MOBAL sign). That said, I can't recall exactly what the signage was at the pick-up desk. It may have had a small Mobal sign, somewhere on the desk, but when you are first looking around the entire airport, it will be hard to find. I was able to ask one of the tourist information folks, who pointed me in the general direction....

Once I settled into my accommodations, I turned my focus to setting up my eSIM. The instructions were VERY complicated and confusing. There are many steps you have to take. And in fact, I even had two other young people - young people typically being very adept at things like this... - and even they had a hard time setting up my eSIM. It was only after repeated tries that we finally realized that we were doing something wrong. And, frustratingly, there is NO CUSTOMER SERVICE to be found at Mobal, so don't expect them to help you. Oh sure, they have an email address, but what good is that when it can take them MULTIPLE BUSINESS DAYS (which can translate to five actual days) to reply to you?? As every one of us knows, back and forth emails is NOT an effective way to problem solve. Very irritating, and considering the money that we are paying to Mobal, to provide us with a SERVICE.

Now... to get to my actual phone/text/data service with Mobal's eSIM... While it was nice to have a local phone number (which helped in the rare instances where I needed to provide a telephone number, say to sign up for a local yoga class, or to make a restaurant reservation), I honestly think I probably could have done without a local phone number. I don't think the yoga studio, or any restaurant, would have NOT allowed me to sign up for a class, or a reservation, without a local telephone number. In addition, while my having a local telephone number helped in the instances where I needed to speak with the management company of my short-term rental apartment, again, we probably could have done a work-around. (For example, in the rare instances where I needed to call a company in the US...say my US bank, etc., I simply used Skype. I obviously could have also used Skype, to make calls to any local businesses here in Japan. And for any local friends here in Japan, I could - and often DID - simply use WhatsApp, Facebook Messenger or LINE to communicate with them.) So, again, all things considered, I didn't really NEED to have a local telephone number.

As for the data, as others here have mentioned, while it worked great in the beginning, once you reach your monthly data limit, it becomes challenging, with sites taking a long time to load up.

It's also not clear to me, how the billing from Mobal may ultimately look. Are they going to charge me, after all is said and done, for 'extra data' that I used (beyond my monthly allotment)? It's beyond frustrating, that Mobal provides no option to speak with a Live customer service rep, and in English (since, obviously, anyone wanting an eSIM likely is not a Japanese resident/speaks Japanese).

Next time I come to Japan, I think I'll just try getting a pocket WiFi from Japan Wireless (to ensure I have plenty of data when I'm out on the street), and then use a mix of email, LINE, WhatsApp, Facebook Messenger and Skype for my communications, while in Japan....

2024幎11月26日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for taking the time to share your detailed feedback about your experience with Mobal as it does help us to identify areas where we can improve.

We were unable to locate your Mobal account with the information provided. To ensure we provided the right information we have tried to reach out to you through TrustPilot but our request for information has gone ignore and so we are unable to go into too much detail on this occasion.

Firstly we’re glad to hear that you found some benefits in having a local phone number during your stay, such as booking reservations and contacting your accommodation’s. It’s also good to know that the data performance met your needs initially before you exceeded the allowance that came with your plan.

However, we are sorry to hear that there were some aspects that you were disappointed with which we would like to address;

Firstly we’re sorry to hear that locating the collection point was a bit confusing. You’re correct that the pickup desk does not have a big Mobal sign and this is because it is operated by a third-party provider.

To assist customers, we include a detailed “More Information” section on our website during the collection point selection process. This includes pictures of the location. Additionally, in your order confirmation email, there’s a link to the collection point you selected, which contains all the relevant details.

However we’ll of course look into how we can make this even clearer to help future customers.

As their are a number of difference versions of Android and iPhone operating systems, we have set up our guides to account for this, however we acknowledge that for some it might seem complicated and we are always amending our documents to make them clearer and easier to follow however we are delighted to hear that after you recognized your mistake, you were able to get up and running!

As for the response time - We understand 5 days is not ideal. Our customer support team prioritizes technical queries as we understand the importance of getting our customers up and running vs answering general inquiries, and the response times mentioned are a worst-case scenario for our general inquiries.

We understand your frustration about relying on the email support however we use this model as when we are troubleshooting we often require screenshots of specific settings to ensure accurate assistance. However, we do recognize that this method may not always be ideal for every customer, and we are continually working to make the process smoother.

We’re sorry that after exceeding your plan’s data allowance impacted your experience. To help with this, we provide an option to upgrade your plan through your MyAccount portal if the slower speed does not meet your needs. We’ll take your feedback into account as we work to improve communication around what to expect when you exceed your allowance and how to upgrade your plan.

We again thank you for your feedback and whilst we understand your intentions to use Japan wireless in the future, we do hope you will consider our services!

5぀星のうち1の評䟡

Terrible experience

I am completely at a loss to understand the positive reviews for this mobile service provider. I have had the WORST experience with them! I purchased a data only and a voice plus data sim from Haneda and have had nothing but trouble from them from day one. They do not like working in Australian iphones that is for sure. I ended up having to spend extra money on a 'cheap' (equivalent of about $150 AUD) android phone in Japan to get the voice plus data to work. The data only sim eventually worked but reception has been extremely patchy. I am currently sitting in a hotel in downtown Kawasaki and the best it can give me is 3G coverage which cannot even open email. I would NEVER buy this brand sim again.

2024幎11月23日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Your feedback is greatly appreciated and we are sorry to hear of the issues you experienced on this occasion!

With regards to the connection issues you have reported, we would not expect there to be an issue as long as you have followed all instructions and your device meets all requirements mentioned on the Mobal website. However, your connection may be impacted by the limitations of the local network coverage / the current signal in your area which is out of our control.

Unfortunately, we are unable to locate a record of your Mobal account using the information you have provided and so if further assistance is required, please send an email to support@mobal.com (containing your account details, phone model name / number and screenshots of your current settings / any error messages) and we will look into this further for you!

5぀星のうち5の評䟡

I experienced not a single trouble


I experienced not a single trouble during my stay in Japan, everything worked perfectly. I got professional help withd adjusting my mobile phone settings properly. It was quick and easy.

2024幎10月31日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for your feedback and we hope that you enjoyed your stay! Your review is greatly appreciated and we are delighted to hear the service worked as expected during your time in Japan!

5぀星のうち5の評䟡

Great eSIM for holiday

I bought a 30 day data only eSIM for our trip to Japan from England. I installed it in the UK the day before travelling and once I got to Japan, it was activated. I had great fast coverage wherever we went, from Tokyo to Osaka, with some rural towns in between. I had better and faster coverage than my UK sim provider and was very pleased that I had it.

2024幎10月24日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for your review and we really appreciate your feedback! We are pleased that the data connection exceeded your expectations and we hope to hear from you again in the future!

5぀星のうち5の評䟡

Made life stress-free while travelling

Used this everyday whilst traveling around Japan. It worked much better than the cheap device I got last time which never had a signal or much data. Having huge data meant I could watch anything for as long as I wanted during long Shinkansen rides. I didn’t have to sweat about how much data I was consuming so kids were happy too. So glad we got this. Big help when you need to use Google Maps/ Goggle translate or research places to go and eat at.

2024幎10月17日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for taking the time to provide your feedback and we hope to hear from you again in the future! We understand that making travel plans can be frustrating and so we are delighted to hear that our service met all your needs during your stay!

5぀星のうち5の評䟡

Positive experience

The service was activated immediately, there were not any problems with the data usage, no delays and great connection.

2024幎11月14日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you so much for your review! It's great to hear that you found our services easy to use and that you were provided with a seamless connection during your stay!

5぀星のうち5の評䟡

A great esim for a stay in Japan

I used this company's esim for 12 days while staying in Japan. It was working great all the time and I didn't have any problems with access to the Internet. I really recommend it

2024幎10月31日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for your feedback and your recommendation is greatly appreciated! We hope that you enjoyed your time in Japan and it's great to hear that the service worked as expected and that there were no issues during your stay!

5぀星のうち5の評䟡

Highly recommended

I've been in Japan two weeks and Mobal has been invaluable. I've never used an eSIM before, but it was easy to setup and works great.

2024幎10月24日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

This is great news and thank you so much for taking the time to leave a review! We are pleased to hear that you found the service simple and easy to use and we hope that you enjoyed your stay!

5぀星のうち5の評䟡

First experence

I am very positive suprise of useing e-sim card during my time in Tokyo. Sińce I got to the Tokyo's Airport my friend Declan Somers provide my e-sim card and sińce the I could start useing it. I was able to contact with whole my Familly and the conection was great every time. In the Hotel I use internet on my laptop from e-sim and also conection was great. I think this is the best option to stay in touch with friends and Familly by useing mobal e-sim

2024幎10月14日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for taking the time to provide your feedback! We are delighted to hear the service met all your needs and we hope to hear from you again in the future!

5぀星のうち1の評䟡

Bad experience

Bad experience. According to directions from Mobal, i should get connectivity within 24 hours max, actually should be 15-30 min. Coming on 40 hrs, no activation code provided, due to provider issues “please be patient “. That is not what was promised. Asked support 3x for cancel and refund as they have not delivered product as promised got zero response. So customer support is not responding, I have spent $$ and have nothing. I need to go get a physical SIM card and need Mobal to pay me back.

2024幎10月20日
自発的なレビュヌ
Mobal ロゎ

Mobal からの回答

Thank you for sharing your feedback, and we sincerely apologize for any frustration the delayed activation has caused you!

Regrettably, a system-wide issue at the network level caused delays in eSIM activations, affecting some of our customers, including yourself. We understand you paid for immediate service, and we are sorry that these issues prevented us from delivering the service within the timeframe we pride ourselves on.

The issue has since been resolved, and all eSIMs have been activated. However, we completely understand that you’ve made alternative arrangements. As such, we would be happy to provide a full refund for your order. Please kindly send an email to care@mobal.com with your order number, and we will ensure the refund is processed promptly.

Once again, we are truly sorry for the inconvenience caused and appreciate your patience and understanding.

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レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報