Wigs by M O R A M O D E  レビュヌ 

407
•
TrustScore 5段階評䟡の4.5

4.3

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5぀星のうち5の評䟡

Moramode offers great quality hair and service with readiness to assist at any time! I ordered ready to ship wig which was sent on Friday and delivered on Monday, with exactly 7 days dispatch time jus... もっず芋る

5぀星のうち4の評䟡

I’ve been buying wigs almost once a year for a the past 5-7 years with MoraMode mode. The wig quality is ALWAYS 10/10 I’ve never had any complaints - always same quality. The only downside is the wait... もっず芋る

5぀星のうち5の評䟡

I love Moramode wigs , for the exact reason that it doesn’t feel like a wig when I have it on, it just feels like my hair. I don’t even refer to them as wigs, I’ll chat like anyone else, oh I need to... もっず芋る

5぀星のうち5の評䟡

After waring wigs for 30 years, these are by far the best quality! The hair doesn’t friz and their shampoo / conditioner products keep the hair lovely. Scalps are amazing and don’t shred / bald like s... もっず芋る

䌁業情報

  1. 怍毛サヌビス
  2. 毛髪補品店
  3. か぀ら店

圓該䌁業による蚘述

M O R A M O D E is a prevailing UK based wig retailer with a passion for premium affordable wigs! Our sole purpose, is to create illusion lace wigs that are ready to wear yet very natural. Our illusion wigs are crafted from the finest lace for an invisible, ...


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4.3

優良

TrustScore 5段階評䟡の4.5

407件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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4.3

すべおのレビュヌ

(407)

過去12か月のレビュヌ数: 39ä»¶

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5぀星のうち5の評䟡

10/10!

Mora Mode was so helpful in the process of selecting and purchasing my first wig. The wig itself is beautiful and natural looking. Thank you to the lovely people at Mora Mode!

2022幎10月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Already ordered my 2nd wig

Customer service is fantastic. Joan was a delight to deal with, and answered any questions I had. My wig arrived within a couple of weeks and I am in love with her. Quality is amazing, hair is so soft and smooth. The hair line is so realistic, and my friends can’t believe it is a wig. I have recently lost 75% of my hair through Alopecia Areata, and Mora Mode have helped me feel like me again.

2023幎6月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Love the Style & Natural Look

My daughter absolutely loves her wig! She receives so many compliments and the best part is that it doesn't even look like a wig! It looks very realistic and she hasn't had any issues with it falling off either even when jumping on the trampoline. The fit is perfect and she has room to grow too as the cap is adjustable. We are so happy with our purchase that we are placing our 2nd order so she can play with different looks.

2023幎6月5日
自発的なレビュヌ
5぀星のうち5の評䟡

12year wig wearer. 100% recommend.

I have now had 2 wigs from moramode. One human hair and one synthetic. They are a bit more expensive compared to others but the quality is definitely worth it. They look so natural. After 12 years of wig wearing I have never had a wig that looks so natural, you really can’t tell it’s a wig!! I thought I would try a synthetic wig next and I’m glad I did. For £130 22 inches it blends so well it looks just like human hair but a little bit heavier. After 3 weeks of wearing it it became fuzzy and I thought I’d have to throw it away but no! ITS HEAT PROOF!! This morning I straitened my synthetic wig on a low heat and it’s back to looking almost brand new! Wish I knew how to attach photos! If you are thinking about it, you should definitely get your next wig from here. Also shipping takes a while but that’s because they make them personally. You can ask for pretty much anything.

2023幎6月3日
自発的なレビュヌ
5぀星のうち1の評䟡

Will never purchase from here again

Will never purchase from here again

Having had many good quality wigs from moramode over the years I decided in April to purchase a ready to ship as I needed one asap.

Two weeks after purchasing the coco 18inch, I was told they didn’t have it in stock despite it still being on their website even now as for sale in the ready to ship.

But no bother I picked another one and it was shipped the next day.

The wig came and I was initially happy with the purchase, it seemed all ok.

However just under two weeks after receiving the wig it started to shed, badly and in a very visible place at the front.

I contacted moramode customer care with video evidence and was asked questions such as what I’d washed it with? (I hadn’t as no need as it was only two weeks old)
Had I used adhesive? Yes the problem one supplied with it, but not where the shedding was as I only use the most minimal bit to secure the lace down at the very front of the wig to stop it lifting up. So again not a reason for shedding
An how I brush it, so with the wide comb hair brush.

I instantly felt like they were trying to shift the blame to me as if to say it’s how I’ve been caring for it, but this couldn’t be further from the truth as I’ve worn wigs for 8yrs due to a medical condition so I look after my wigs with great care as I like to get the most wear as I can out of them. An I usually get around 6 months out of wig an that’s with wearing it daily.
My previous wig before this one was a full lace that id purchased just before November last year and it had lasted me all the way until this one arrived mid may! So you can see my frustration with a wig lasting less than two weeks

I paid over £800 for this wig so to last just under two weeks is disgusting! Now I’m not saying all moramode wigs are bad quality as they’re not! I’ve had many from moramode over the years , however this one is actually very poor in quality as it should not be shedding in such a short period of time.

I was asked to email them with the video so I did, to get an email saying at this moment they’re unable to provide me a refund or an exchange until it’s been tested
. Again trying to insinuate blame on myself.

Well I’m sorry but under the consumer act 2015 if a purchase is not of good quality or breaks within the first 14-30 days of purchase you are entitled to a full refund. So I wish to exercise this right, and if this is not fulfilled with immediate effect I will be taking this to the small claims court for a full refund, the cost of taking it to the small claims court and the cost of having to purchase another wig as that’s what I’m going to have to do as this wig is not fit for purpose.

2023幎4月27日
自発的なレビュヌ
Wigs by M O R A M O D E  ロゎ

Wigs by M O R A M O D E からの回答

Dear Sarah,

We sincerely apologise for the experience you have had with our wig. We value your feedback and understand your concerns as a customer. Our intention has always been to resolve the issue to your satisfaction while adhering to your consumer rights and our terms and conditions.

We apologise for the inconvenience caused by the unavailability of the Coco 18-inch wig despite it being listed as ready to ship on our website. We did our best to rectify the situation promptly by offering you an alternative choice, which was shipped the next day.

We appreciate you reaching out to our customer care team with video evidence of the shedding issue. Our questions about how you cared for the wig were not meant to shift blame onto you, but rather to understand the situation better. We take all customer concerns seriously and investigate the matter thoroughly to provide an appropriate resolution. We want to assure you that we have not accused you of any misconduct regarding the product.

In order to proceed with the assessment and potential repair or replacement, we kindly request that you send the wig back to us. We understand your frustration with the wig lasting less than two weeks which is very unusual for our wigs as you have also confirmed. We genuinely want to rectify the situation, however, without the item in our possession, we are unable to move forward with resolving the issue.

Regarding your mention of the Consumer Rights Act 2015, we are fully aware of the rights and protections it provides and we are complying within these regulations.

We assure you that we have never experienced such quality issues with our wigs before. We value the trust you have placed in our brand over the years, and we are committed to maintaining the quality and satisfaction of our customers. We understand your disappointment and frustration, and we want to work with you to reach a resolution.

Please consider sending the wig back to us so that we can assess it thoroughly and proceed accordingly. We genuinely want to rectify the situation and provide you with a satisfactory outcome. We appreciate your understanding and cooperation in this matter.

Regards,
MORAMODE

5぀星のうち5の評䟡

Returning Customer

I have been a returning customer for quite a few years now. And one thing I will say is that the customer service has definitely grown with the client base. I didn't have to contact them once to chase up my order as I would receive emails every few weeks keeping me informed of my order progress. And that's all you can really ask to be kept in the loop. So customer service I commend you on this. As for the hair, flawless and high standard of quality and longevity throughout

2023幎5月27日
自発的なレビュヌ
5぀星のうち5の評䟡

This was my first purchase from Mora


This was my first purchase from Mora Mode and was most definitely worth the wait for the full HD lace custom, the colour is amazing, the hairline is out of this world! I have purchased many units from other suppliers and can honestly say, this unit is by far my most favourite and best quality, more realistic looking and natural hairline! Thank you Joan for keeping me updated throughout the order process and will most definitely be placing another order with you :-). Thank you xx

2023幎5月19日
自発的なレビュヌ
5぀星のうち5の評䟡

It’s a yes for me!

I have purchased from MoraMode twice now the transparent lace is perfect the hair lines are amazing and the hair quality is also great! Very soft and full and they come beautifully styled right out of the box.
During both orders I had email correspondence thru out the entire process they are very kind, helpful, and always replied in a timely manner. My experience has been great both times and I will definitely continue to order with them for years to come.

2023幎5月15日
自発的なレビュヌ
5぀星のうち5の評䟡

perfect

This is third time I orddered from Moramode. The coloring of the wig is amazing. The hairline is perfect and really good quality. Also customer service is really good.

2023幎5月16日
自発的なレビュヌ
5぀星のうち4の評䟡

Mora Mode Bob

I bought a Mora Mode blonde Bob pictured with the girl wearing it in a little bun with the money pieces hanging down in the front. The HD lace is incredible! The most real hair line I’ve ever bought. It’s super comfy and the size small fits me really well. I am able to cut out ear prices and wear the wig behind my ears which I’m unable to do with wigs I have purchased in the past.

I bought the lace front and I find the tracks sewn in the back are much less visable than my experiences with other wigs.

On the more affordable side! did not give full stars only because it took a long time to receive my wig (10 weeks) but it was worth the wait.

Overall I am very very happy with my mora mode and I’m going to be buying another style! So many compliments. =) My husband loves this wig and can’t believe how invisible the lace is. He says “you can’t tell at all, It’s seamless”

Thank you Joan!

2023幎4月29日
自発的なレビュヌ
5぀星のうち5の評䟡

Recommended

This was my first purchase from Moramode and I've ben really pleased with it. It was shipped within the specified timeframe and I had emails to let me know what was happening. Thank you!

2023幎5月12日
自発的なレビュヌ
5぀星のうち4の評䟡

Very pleased with the three pieces I


Very pleased with the three pieces I have purchased with this company, the wigs are top quality. Very good Customer services respond to emails very quickly. Only negative I would say is the knots, they need to be bleached slightly more so black dots don’t show. Keep up the good work

2023幎4月30日
自発的なレビュヌ
5぀星のうち4の評䟡

Fabulous wig!

Purchased a modesty wig with a blend of human and synthetic hair. It’s absolutely gorgeous. Such good quality, a great fit and I think it looks really realistic. Have spent 1500 on wigs that are not of this quality. Very impressed. Only knocked off a star as delivery took longer than I would have liked and I did message regularly and their response time was pretty slow sometimes.

2023幎4月3日
自発的なレビュヌ
5぀星のうち5の評䟡

This experience at Moramode and just


This experience at Moramode and just magical, I am very happy to have trusted them, they are professional and fast in delivery, they have managed to make me feel like a woman and myself again, thanks to Moramode, the looks and judgments of people are gone, the wigs are beautiful natural and of good quality as well as the pack and the glues it does not scratch and does not make pimples

2023幎4月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Moramode hair is amazingly soft

Moramode hair is amazingly soft, and the lace is ultra fine. Be cautious with your cap size choice. I did all of the measurements three times, and I was still off, and my cap was a bit large. Quality, choices, and service make Moramode a great company to buy from.

2022幎4月16日
自発的なレビュヌ
5぀星のうち5の評䟡

I am very satisfied with my order

I am very satisfied with my order. The quality of the unit is impeccable. Seeing as though I placed a custom order, the delays were longer than expected, however it was well worth the wait. Customer service always responded in a timely manner to any questions/concerns I had. Overall positive experience.

2023幎4月4日
自発的なレビュヌ

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