Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... ãã£ãšèŠã
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Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... ãã£ãšèŠã
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Quick install by three very efficient workers , Stefan , Elliot and Macca. Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks... ãã£ãšèŠã
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Couldnât fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
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MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3âs high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
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Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, è±åœ
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
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James was very polite and professional
James was very polite and professional
2026幎4æ23æ¥
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MS3 Networks ããã®åç
Hi Esther,
Thank you for taking the time to leave us a review, we really appreciate it! We're so pleased you were happy with your service from James, and that he was polite and professional throughout. We'll be sure to pass along your kind words to him.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 ð
James was great to resolve the issueâŠ
James was great to resolve the issue too works person just waiting for it to be commissioned
2026幎4æ23æ¥
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MS3 Networks ããã®åç
Hi there Rose,
Thank you for a wonderful 5* review. We are so pleased that you were happy with the service from James, and that he was able to resolve the issue you were having.
Thank you again, and we hope you're enjoying your connection once more!
Kind regards,
Team MS3 ð
Friendly engineer finished the jobâŠ
Friendly engineer finished the job lightening fast. Explained everything they were doing and was accommodating of requests
2026幎4æ22æ¥
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MS3 Networks ããã®åç
Hi there Mr. Pugh,
Thank you for taking the time to leave us a brilliant 5* review! We're glad to see that you were happy with the service, and that our engineer was quick, informative and accommodating of your requests. That's what we want to see on every job!
Thank you again, and we hope you enjoy your connection.
Kind regards,
Team MS3 ð
Jack our field sales agent was soâŠ
Jack our field sales agent was so helpful throughout this process, upon arriving home from work and not being able to set up the new WiFi that had been installed, we called Jack and within mins he was round setting it up for us. Jack was very professional throughout and really cared we recieved a great service. Thanks Jack ðð»
2026幎4æ22æ¥
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MS3 Networks ããã®åç
Hi there,
Thank you for such a fantastic review. We're so happy to hear that Jack provided such helpful and professional support.
It's great to know he was able to quickly step in to help when you needed it, and that his dedication stood out to you. We'll be sure to pass along your kind words to Jack.
Thank you again, and we hope you're enjoying your new service!
Kind regards,
Team MS3 ð
Great service
Turned up when promised, very polite and helpful. Neat work, cleaned up.
2026幎4æ21æ¥
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MS3 Networks ããã®åç
Hi Alan,
Thank you for the lovely review! We're so pleased to hear that the works were completed on time, and everything was tidied when finished. That's what we like to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 ð
Fantastic job installed and up andâŠ
Fantastic job installed and up and running within 20 minutes no messing thank you
2026幎4æ22æ¥
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MS3 Networks ããã®åç
Hi Emma,
Thank you so much for the 5* review! It's really appreciated.
We're happy to hear that your installation was done and dusted so quickly! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 ð
Job was rushed but it was completed on time
The company have done a decent job. The engineers who come out are polite and professional.
Was told civil works needs to be done, non was done.
My outlet duct was block, engineer was eager to cancel the job, so I got my wet vacuum out and cleared it within minutes.
Install engineer wanted to put extra holes in the wall instead of using existing ones, politely explained I want a neat job.
On the outside wall I had a cover for the cable which wasnt put back on and looked shoddy. Dont worry I rectified that and also cleared up the mess.
Just seems like they want the job done ASAP without any extra work. Which isnt what the customer wants.
2026幎4æ17æ¥
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MS3 Networks ããã®åç
Hi there Lee,
Thank you for taking the time to leave your feedback. Weâre pleased to hear that you found our engineers polite and professional, but weâre sorry to hear that other aspects of the installation did not meet your expectations.
We appreciate you highlighting the issues you experienced, particularly around the duct blockage, communication regarding civil works, and the finish of the external work. This is not the standard we aim to deliver, and your comments will be shared with the relevant teams so we can review what happened and improve our processes going forward.
We also recognise the effort you took to resolve some of these points yourself, which shouldnât have been necessary, and we apologise for the inconvenience caused.
I have sent a request to you for more information, if you wish to share, so that we can gather feedback for the relevant team(s).
Thank you again for your honest feedback, it really does help us better the service we provide.
Kind regards,
Team MS3 ð
Everyone was very polite and was doneâŠ
Everyone was very polite and was done pretty fast
2026幎4æ17æ¥
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MS3 Networks ããã®åç
Hi Nikki,
Thank you for taking the time to leave us a lovely 5* review, we really appreciate it! We're very happy to hear that everything went smoothly and quickly with your install, and of course that everyone was polite and pleasant throughout! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 ð
Massive thanks to Kev for sorting meâŠ
Massive thanks to Kev for sorting me out pretty quickly and getting my new broadband imstalled within a week. It is miles better then my previous provider, should have gone with these in the first place.
2026幎4æ17æ¥
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MS3 Networks ããã®åç
Hi Graham,
Thank you so much for the 5* review! We're so pleased to hear that Kev was so helpful in getting your order set up and your installation booked so quickly. We're very happy to know you're enjoying the service.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 ð
My engineer was named Zoe
My engineer was named Zoe. She spotted what was wrong within minutes of being here she also completed the jib within 30 mins. She was a breathe of fresh air with her happy bubbly personality. Thank you Zoe xxx
2026幎4æ16æ¥
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MS3 Networks ããã®åç
Hi there Louise,
Thank you so much for taking the time to leave us this lovely review! We're so pleased to hear you were happy with the service from Zoe, and that she got everything sorted within 30 minutes, that's what we like to see. We're also pleased to hear she was in such an infectious good mood and made the visit a pleasant one!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 ð
Install was really quick and easy
Install was really quick and easy
2026幎4æ13æ¥
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MS3 Networks ããã®åç
Hi there Gavin,
Thank you for the review! We're happy to hear the installation was completed quickly for you, and that everything was simple.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 ð
very well mannered workpeople
very well mannered workpeople. Installed quickly and removed, boxes, wires etc ,. Very pleased
2026幎4æ13æ¥
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MS3 Networks ããã®åç
Hi Mary,
Thank you for leaving us a lovely 5* Review.
We are pleased to hear you was installed quickly and you are very pleased.
We hope you enjoy your new connection!
Kind regards,
Team MS3 ð
Lovely guy
Really friendly installation technician, helpful and just all round pleasant experience.
2026幎4æ10æ¥
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MS3 Networks ããã®åç
Hi Katie,
Thank you for taking the time to leave us a 5* review! We really appreciate it. We're very happy to know you had a pleasant experience during your installation, and that your engineer was friendly throughout. That's what we want to see on all of our installs!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 ð
Internet install
Stefan the engineer came out to do a install today. Part of the install should have been completed last week by another team and wasn't done, Stefan contacted the office and went above and beyond making sure it could be completed today and was. Thank you very much highly appreciated and Stefan is highly recommended
2026幎4æ11æ¥
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MS3 Networks ããã®åç
Hi there Sean,
Thank you for leaving us a great review! We're really happy to hear that Stefan was able to step in and get everything completed for you, especially after the initial works hadn't been completed. He clearly went above and beyond to ensure you got connected on the day requested - we'll make sure your kind words get back to Stefan.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 ð
Zoe was absolutely amazing
Zoe was absolutely amazing! So friendly and did the job super fast! Probably the best repair person we've had out ð
2026幎4æ10æ¥
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MS3 Networks ããã®åç
Hi there Ellie,
Thank you for taking the time to leave us a 5* review! We're pleased to know Zoe made such a good impression, and managed to get you back online as quick as possible - that's the level of service we love to see! We'll be sure to pass along your kind words to Zoe.
Kind regards,
Team MS3 ð
Quick and friendly service
Installation was quick and straightforward, did a great job getting the house hooked up without making a mess.
2026幎4æ10æ¥
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MS3 Networks ããã®åç
Hi Lucas,
Thank you for the brilliant review! We're so happy to hear you were happy with the installation process, and that our team left everything nice and tidy before leaving. That's exactly what we want to see.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 ð
Fast fix
Zoe was very polite and I felt comfortable having her in my home. She had my Internet back up and running quickly and made sure phones and tele were able to connect before she left.
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Nicole,
Thank you for your lovely review! We're really glad to hear that Zoe made you feel comfortable during her visit, and was able to get your internet back up and running quickly, even checking the devices before she left! That's the level of service we're always aiming for.
Thank you again, we'll make sure to pass along your kind words to Zoe.
Kind regards,
Team MS3 ð
Zoe was super friendly
Zoe was super friendly, problem was fixed quickly and she was awesome!
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Holly,
Thank you for the review! We're so pleased to hear that Zoe was quick to resolve your broadband issues, and that you were happy with the service. We'll make sure to pass along your kind words.
Thank you, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 ð
Zoe from ms3 arrived at our house firstâŠ
Zoe from ms3 arrived at our house first thing and sorted the problem out . First rate service from a knowledgeable and friendly engineer.
Cheers Zoe for sorting the issue massively appreciated .
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Jason,
Thank you so much for taking the time to leave us a brilliant review! We're happy to hear that Zoe delivered first rate service, and was able to resolve the fault efficiently for you. We'll be sure to pass along your kind words to Zoe!
Thank you again, we're glad to see you up and running once more.
Kind regards,
Team MS3 ð
Zoe was fantastic!!
Zoe was fantastic! Really lovely and explained what the fault was. Got us back online really quickly!! Top service! Very happy ð
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Rosie,
Thank you for taking the time to leave us a lovely 5* Review.
We are so please to hear you received a top service and Zoe managed to get you online quickly!
We will be sure to pass on your lovely feedback.
Kind regards,
Team MS3ð
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