Complete scam - ordered for next day delivery last week and still havenât received anything and all my messages have been ignored.
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Iâve ordered 3/4 times from Muse, love the energy pouches as a pre-work out stimulant. Beats coffee and other prework out products for me. Clean energy boost! No jitters and side effects, even on th... ãã£ãšèŠã
Tried the Strawberry Raspberry Cherry Muse pouches, and wow, absolutely my fave! Super smooth and tasty. Also gave Liquorice and Iron Brew a go â never seen flavors like that before. Really interestin... ãã£ãšèŠã
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Only sent 1 of the things I ordered and then ignored my emails when I wanted to get the issue sorted. Paid extra for next day delivery and didn't receive my order for 5 days. Issue ended up being res... ãã£ãšèŠã
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Welcome to Muse, the UKâs first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicalsâallowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. Weâre committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Museâa step toward a more liberated way to enjoy nicotine.
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1 Brook Street, LE8 6LA, Leicester, è±åœ
- hello@museitnow.com
- www.museitnow.com
4.3
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I found the sachet quality to beâŠ
I found the sachet quality to be superior to other makes as the sachet does no degrade as quick in your mouth as many other makes.
2025幎7æ17æ¥
Muse ããã®åç
Good Morning Adam, Thank you for the kind review! We strive to make our pouches as long lasting as possible so its lovely to hear this! We look forward to seeing you back!
Wanted to give up vaping
Wanted to give up vaping, I have tried other methods which didnât work for me. Never heard of muse or pouches before but thought Iâd give it a go. Really impressed! Purchased 4 different flavours and they are all lovely and last a long time. These have really helped me stop vaping, on occasion I think I need a puff, more habit than anything else, no real cravings at all. Some reviews say they are expensive but I disagree as vaping can be expensive, the delivery was fast and efficient, at last Iâve found a way to stop! Thank you Muse ð€©
2025幎7æ14æ¥
Muse ããã®åç
Hi Lynne,
Thank you so much for sharing your journey â weâre absolutely thrilled to hear that Muse has helped you take such a positive step forward. It means the world to us to know our pouches are making a real difference for people like you.
Weâre so glad you enjoyed the flavours and found them long-lasting and satisfying. Youâre right â breaking the habit is often the hardest part, and itâs amazing to hear that Muse has helped reduce those cravings.
Thank you again for your kind words and support â and well done on your progress! We're here with you every step of the way.
Warmest wishes,
The Muse Team
Blue razz is the best get the strongâŠ
Blue razz is the best get the strong ones
2025幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Muse ããã®åç
Hi Chris,
Thank you so much for the lovely words - Blue Razz is one of our personal favourites too! We look forward to seeing you again!
Great flavours just far too salty forâŠ
Great flavours just far too salty for my liking.
2025幎7æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Muse ããã®åç
Hi Declan,
Thank you for the review - I am sorry to hear this. Are you able to pop me some details about your order to hello@museitnow.com so I can investigate the batch to ensure there is not a problem?
Thanks
Worst nicotine pouch ever
2025幎7æ9æ¥
Muse ããã®åç
Hi Ayush, I am so sorry to hear this - would you mind emailing me at hello@museitnow.com so I can get some detailed feedback from you and we can use this moving forwards? We appreciate all comments, both positive and negative as it helps us to learn and improve. Thanks
Muse ããã®åç
Good Morning, Thank you so much for the wonderful comment and we really appreciate you taking the time to write such lovely words! I shall let our team know and they will be thrilled!
Flavour is spot on
Great company to deal with. Faster dispatch would be greatly appreciated
2025幎7æ7æ¥
Muse ããã®åç
Good Morning, Thank you so much for the wonderful comment and we really appreciate you taking the time to write such lovely words! I shall let our team know and they will be thrilled!
I ordered my pouches and the next day IâŠ
I ordered my pouches and the next day I had them very reliable company pleasure doing business with them
2025幎7æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Muse ããã®åç
Good Morning, Thank you so much for the wonderful comment and we really appreciate you taking the time to write such lovely words! I shall let our team know and they will be thrilled!
Amazing long lasting Bursts of flavour
This is a brilliant company, the nicotine replacement pouches are full of flavour that outlasts any other brand. The desire to vape or smoke is diminished when using these excellently designed pouches you put under your lip. The flavour range is extensive and I'm still reviewing 6 flavours I was sent as samples. I will post a full review of each one in due course but so far I'm really impressed, customer service is personal and approachable and I think they are a genuine UK company. Definitely the best Nicotine pouches for variety I've tested and this is the brand I will continue to support. Superb. Thanks ð
2025幎6æ27æ¥
Muse ããã®åç
Good Morning, Thank you so much for the wonderful comment and we really appreciate you taking the time to write such lovely words! I am eager to hear what final thoughts soon! Thank you again :)
Great service, great initial taste, but very salty after a while.
I obtained my free pouches to try to help me quit smoking, which I am extremely thankful for, as it has now been 4 days since I last had a cigarette. I ordered cool mint and cola ice (both 6mg I believe). They arrived very quickly
The tingle is great on both of them. The flavour is great on the cool mint, but I do think there should be more of a Cola flavour to the Cola ice one. It feels/tastes like 90% ice, 10% Cola, and personally I would prefer it the other way round, but I know not everyone would agree.
The main issue I have with the pouches, is that with both flavours, after using one for about 20 mins, they become extremely salty, and the salty flavour lingers on my gum for a good hour after discarding the pouch, which puts me off wanting to use this brand. I have experienced similar with some other brands free samples too, but the saltiness wasn't as extreme as the Muse pouches. If you could find a way to cut down or cut out the saltiness that occurs, I'd definitely buy some. And if they didn't have the harsh saltiness, I would be giving Muse 5*. Thank you so much Muse, for the samples. Much love!
2025幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Muse ããã®åç
Hi,
Thank you so much for taking the time to share such detailed and constructive feedback â and congratulations on being four days smoke-free! Thatâs an incredible step, and weâre genuinely glad the pouches have been part of your journey so far.
Weâre pleased to hear you enjoyed the service, fast delivery, and the initial flavour and tingle of the pouches. Your comments about the Cola Ice flavour and the saltiness are very helpful, and weâve passed them along to the team at Muse for consideration in future product development.
Muse is always working to refine and improve their products, so feedback like yours is truly valuable. If thereâs anything we can help with in the meantime â whether itâs exploring alternative flavours or answering questions â feel free to reach out.
Thanks again for giving Muse a try, and best of luck on your continued journey to quit smoking!
Best regards,
The Team at Muse
Seems to remove the need for smokingâŠ
Seems to remove the need for smoking not sure weather the low dose will be adequate yet.
2025幎6æ25æ¥
Muse ããã®åç
Hi there,
Thank you for giving Muse a try and for sharing your experience! We're really glad to hear itâs already helping reduce the need for smoking â thatâs a big step.
If youâre unsure about the strength, feel free to reach out to our team â weâre always happy to help you find the right dose to support your journey.
Youâve got this, and weâre here with you every step of the way!
Warm wishes,
The Muse Team
These are good and stop cravings for aâŠ
These are good and stop cravings for a vape or cigarettes, the flavours are really good too
2025幎6æ16æ¥
Muse ããã®åç
Hi there,
Thank you for your review! We're so pleased to hear that our pouches have helped curb cravings â thatâs exactly what we aim for. Itâs also great to know you're enjoying the flavours!
We really appreciate your support and look forward to having you back again soon.
Excellent flavour
Excellent flavour, better than other brands previously used.
Will buy again!
2025幎6æ17æ¥
Muse ããã®åç
Hi there,
Thanks so much for the great feedback! We're really glad to hear you're enjoying the flavour and that weâve stood out from other brands you've tried.
Looking forward to welcoming you back soon!
Muse ããã®åç
Good morning Andrew,
Weâre sorry to hear that you were unhappy with your experience. However, we must address the context behind this review.
Following our recent correspondence, it has come to our attention that you registered over 16 separate email addresses to repeatedly use our "TRY4FREE" introductory offerâdesigned to provide new customers with a chance to try Muse. This resulted in 16 free orders, totaling a retail value of £159.68.
Given this, we're surprised to hear such strong criticism of our flavours, especially considering the lengths taken to repeatedly obtain them. While we appreciate your interest in our products, this level of misuse compromises our ability to support genuine new customers and affects the integrity of our service.
As explained in our email, weâve had to take appropriate steps to prevent further abuse by restricting your access to our offers and services.
We thank you for your time with Muse and sincerely hope you found value in the products you received.
Lovely flavours!
Took up an offer for two free cans and they were the best nicotine pouches i've tried so far. The coffee and liquorice flavours were a nice change from some of the nasty flavours from other brands. The flavour also lasted a lot longer that others I have used. I opted for next day delivery and they arrived on time. Will definately use again.
2025幎6æ23æ¥
Muse ããã®åç
Hi there,
Thank you so much for your kind words! We're thrilled to hear you enjoyed the coffee and liquorice flavours â we love creating unique blends that stand out from the crowd, so it's great to know they hit the mark for you.
We're also glad your delivery arrived on time and that the flavour longevity impressed you. We really appreciate you taking the time to share your experience, and we look forward to having you back again soon!
Nice strong flavour
Nice strong flavour nicotine pouches. Nicotine doesn't burn throat like other pouches. Recommend licorice flavour. One pouch lasts me four hours. I am heavy smoker normally.
2025幎6æ20æ¥
Muse ããã®åç
Hi Laura, Thanks so much for the awesome review! Glad youâre loving the strong flavour and smooth nicotine hit â and that the liquorice is working so well for you. Really appreciate the recommendation. Let us know anytime if you want to try other flavours or have questions.
Muse ããã®åç
Thank you for your review! We're glad to hear your order arrived promptly and everything went smoothly.
Itâs great to know you had a hassle-free experience â thatâs exactly what we aim for. We look forward to serving you again in the future!
Muse ããã®åç
Hi Lestyn, Thank you so much for the great review! We're really glad to hear you were happy with the product and impressed with the delivery speed.
Appreciate you taking the time to share your experience â we hope to have you back again soon!
All the best
Review
The good
Seems like a great company, good range of flavours (blue raz for the lads), delivery was fairly prompt, UK company, on the whole I am giving them 5 stars.
Donât get me wrong here, few things are neutral about the products,
I find the pouches being dry a bit annoying, you do need to pop them on the tongue to moisten then get them in the lip or it can take some time to notice any nicotine delivery,
The ugly
The strength on the containers, it took me a min to see it, its per gram so if you order 12mg your pouch is 6mg as a pouch is ~.5g it caught me out, really itâs because I am used to others brands labels and made an assumption, so unless I want to have 4 pouches in my mouth with the 6mg/g I have a few packs that will go to waste.
2025幎5æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Muse ããã®åç
Hi Christopher, Thanks so much for your thoughtful 5-star review â we really appreciate you taking the time to share both the positives and the areas where you think we could improve.
Weâre glad to hear youâre enjoying the flavour range (shoutout to Blue Raz â a firm favourite here too!) and that delivery met expectations. It means a lot to us as a UK-based brand trying to do things differently.
Regarding your points on the product experience:
Pouch dryness: We hear you! Our pouches are designed for a cleaner, dryer feel compared to some brands, but we understand that this may take a little getting used to. Weâll definitely pass this feedback along to our product team as weâre always refining and improving.
Nicotine strength labelling: Youâre absolutely right â we state strength in mg/g (a standard measure), but we totally get that this can be misleading if youâre used to brands that list per pouch. Weâre actively reviewing our packaging and site info to make this clearer and reduce any confusion in the future.
Weâre genuinely sorry to hear some of your order may go unused as a result, and weâd love to help make that right. If you drop us a message via support, weâll see what we can do for you.
Thanks again for the honest feedback and support â it really helps us grow.
Shipment costs very expensive and notâŠ
Shipment costs very expensive and not even fast, still took a couple of days to arrive.
The promise of (paid) speedy delivery did not materialise. Order was made on 23rd and will not arrive until at least 25th at the earliest...
2025幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Muse ããã®åç
UPDATE â 25/06/25
Hi Paul, thank you for providing the additional information. Following up on the email I sent you, I wanted to clarify a few key points here as well:
Your order was placed at 15:25 on 23.06.25, and you used our TRY4FREE offer, paying £3.49 for standard 2â3 day shipping.
We dispatched your order promptly the following morning (24.06.25) via Royal Mail. According to the tracking, it was successfully delivered today, 25.06.25, at 12:00.
We also offer a next-day delivery service for £3.99, but as your order was placed after our 3pm cut-off, it would still have arrived today even if you had selected that option.
While we always welcome feedback and strive to put our customers at the heart of everything we do, itâs disappointing to receive a neutral review before the order had even arrived or been used. Our team works incredibly hard to deliver great value, personalised service, and a product that stands out in both quality and design.
As a gesture of goodwill, weâve refunded your shipping fee. We kindly ask that in the future, you allow the full experience to play out before leaving feedback, as this helps ensure fairness and accuracy for both customers and businesses alike.
Thank you again,
24/06/25 - Hi Paul, I am so sorry to hear this - can you provide me with some more information about your order by emailing hello@museitnow.com as I can only find one order that could possibly match your name and location but that was only placed today? I would love to be able to discuss this and put the matter right :) Thanks
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