Muse レビュー 296

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2025年6月24日

Hi Christopher, its wonderful to hear that and we look forward to seeing you back again! I will let the team know and they will be thrilled to hear this!

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2025年6月24日

Good Morning David, Thank you so much for the lovely words - I will pass this onto the team this morning and they will be thrilled to hear this :)

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2025年6月18日

Hi Gordon, Thank you so much for kind review! We look forward to seeing you again!

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2025年6月17日

Good Morning Stephen, Thank you so much for the comment and feedback. Its a difficult one trying to get a product right to meet the tastes for every individual as you are aware, we do however appreciate your comments and your honest review. Thanks

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2025年6月11日

Good Morning David, Thank you so much for the lovely review and we are glad we stood out above the rest! We will take your comments on board about the pouch sizes as we appreciate all feedback. Thank you once again for giving Muse a chance and we look forward to seeing you again!

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2025年6月11日

Good Morning, Thank you so much for the wonderful words - We have passed this onto our production and warehouse team to let them know they are doing a fantastic job! We look forward to seeing you again!

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2025年6月11日

Hi Llana, Thank you so much for your wonderful comment. We have noted your point about the way the strength is displayed, we have tried to make it as clear as possible and in the world of nicotine pouches as I am sure you are aware, so many different brands use different ways to display their strengths and it often leads to confusion across the board! But we appreciate the feedback and it has been noted. We look forward to seeing you again!

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2025年6月11日

Hi Yawar,

I am really sorry to hear this - if you would like to pop us an email over at: hello@museitnow.com

I would be grateful to make you a brand new tub of your strength choice and flavour to see if that has a better experience?

I look forward to hearing from you.

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2025年6月3日

Hi Lee,

Thanks so much for the awesome review! We're really glad to hear your orders are landing quickly – that's exactly what we aim for, especially when you're running low. It’s also great to know you're enjoying the sugar-free aspect and loving the flavours!

We appreciate your support and look forward to keeping you stocked up with your favourites.

All the best,
The Muse Team

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2025年6月3日

Hi Scott,

Thanks so much for the great review! We’re really glad to hear you found the ordering process easy, delivery quick, and the flavours spot on – that’s exactly what we aim for.

Appreciate the support, and we look forward to keeping the good vibes (and flavours) coming your way!

All the best,
The Muse Team

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2025年6月3日

Hi there,

Thanks so much for the fantastic review! We're thrilled to hear you’ve noticed the difference – that single dot is a signature part of our design, and we're glad it stood out to you. It means a lot to know you’re enjoying all the flavors too!

We put a lot of care into creating a product that feels just right, and feedback like yours really keeps us inspired. Thanks again for your support – we’re so glad to have you as part of the Muse community!

All the best,
The Muse Team

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2025年6月3日

Hi there,

Wow – thank you for such an amazing review! We're so glad to hear that Cola Ice has become your go-to – it's a favorite for a reason! And we're thrilled your girlfriend is loving the fruity flavors too – we designed them to be smooth and enjoyable, so it’s great to hear they’re hitting the mark.

Your kind words about our quality and delivery mean a lot to the whole team here at Muse. We’re so happy to have earned your trust, and we can’t wait to keep impressing you both.

Thanks again for the recommendation – it really makes our day!

Cheers,
The Muse Team

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2025年6月3日

Hi James,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

At Muse, we’re always striving to offer the best possible product, and we understand that preferences can vary widely when it comes to nicotine pouches. Our pouches are slightly larger by design to deliver a fuller flavor experience, but we realize this may not suit everyone. As for the coloring, it's included for a unique visual identity, though we take care to use ingredients that meet strict safety standards.

That said, we take reports of irritation seriously and are truly sorry to hear this happened. We’d love to learn more so we can investigate further and improve where possible. Please feel free to reach out to our team directly at hello@museitnow.com .

We appreciate your honesty and hope you find the product that works best for you.

Kind regards,
The Muse Team

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2025年5月29日

Hi Ahmed,
Thank you for taking the time to share your feedback — we genuinely appreciate honest reviews, even when they highlight areas where we may not have met expectations.

We're sorry to hear that the product didn’t meet your taste preferences and that the pouch size and quality weren’t what you had hoped for. We understand how disappointing that can be.

While we do aim to offer budget-friendly options, we also strive to maintain a certain standard of quality, so your comments are taken seriously. We’ll be sure to pass your feedback on to our product team for review and consideration as we continue working to improve.

If there’s anything we can do to make things right or if you’d like to share more details, please don’t hesitate to get in touch with our customer support team.

Kind regards,
Muse Team

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2025年5月29日

Hi Alisha,

Thank you so much for your thoughtful review and kind words! We’re thrilled to hear that you found Muse to be the best-tasting nicotine pouches you’ve tried — especially that the fruity flavours stood out for you. It's great to know that our two free samples and fast shipping made a positive impression as well!

We also really appreciate your honest feedback about the nicotine strength. We understand how important that aspect is, especially when you're using nicotine to help manage chronic pain. While we aim to strike a balance between flavour and strength, your insights are invaluable and will definitely be shared with our product team as we continue to develop and improve.

Thanks again for your support — and for giving Muse a try! If you ever have any questions or need help choosing a product that might better suit your needs, we’re always here to help.

Best regards,
Muse Team

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2025年5月23日

Hi Paola,

Thank you so much for your 5-star review! We’re honored to be your favorite brand and truly appreciate your support. Looking forward to bringing you even more of what you love!

Best wishes,
The Team at Muse

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2025年5月23日

Hi Geof,

Thank you for your honest feedback and for giving us the opportunity to send replacements. We’re really sorry to hear that the Irn Bru flavour didn’t meet your expectations and that you’re still experiencing issues with it. Your experience is important to us, and we’re actively working on improving our quality control to ensure our products consistently meet high standards.

We truly appreciate your patience and hope to win back your confidence with better flavour's in the near future. If you’d like, please reach out to us directly so we can discuss how to make things right for you. Your feedback is invaluable as we continue to improve.

Best regards,
The Team at Muse

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2025年5月23日

Hi Peter,

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the Ice Cola and Creamy Coffee pouches didn’t deliver the strong flavors you were expecting. We appreciate you noting the pouch quality and fit, but we understand how important the flavor experience is.

Your honest input helps us as we work to improve our product formulations. We’re continuously striving to enhance both flavor and overall satisfaction, and your comments will be shared with our product development team.

If you’re open to it, please reach out to us directly — we’d love to discuss this further and see how we can make things right.

Thanks again for supporting Muse and for your valuable feedback.

Best regards,
The Team at Muse

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2025年5月23日

Hi Mark,

Wow, thank you so much for your amazing review! We’re thrilled to hear that Muse exceeded your expectations with the flavor, smooth nicotine delivery, and no bitter aftertaste. It means a lot to us to be your go-to brand after trying so many others!

We can’t wait to keep delivering products you love. Thanks again for your support!

Best wishes,
The Team at Muse

Muse からの回答

2025年5月23日

Hi there,

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you think Muse pouches are the best you’ve tried. Your support means the world to us!

Best wishes,
The Team at Muse