Complete scam - ordered for next day delivery last week and still havenât received anything and all my messages have been ignored.
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Iâve ordered 3/4 times from Muse, love the energy pouches as a pre-work out stimulant. Beats coffee and other prework out products for me. Clean energy boost! No jitters and side effects, even on th... ãã£ãšèŠã
Tried the Strawberry Raspberry Cherry Muse pouches, and wow, absolutely my fave! Super smooth and tasty. Also gave Liquorice and Iron Brew a go â never seen flavors like that before. Really interestin... ãã£ãšèŠã
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Only sent 1 of the things I ordered and then ignored my emails when I wanted to get the issue sorted. Paid extra for next day delivery and didn't receive my order for 5 days. Issue ended up being res... ãã£ãšèŠã
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Welcome to Muse, the UKâs first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicalsâallowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. Weâre committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Museâa step toward a more liberated way to enjoy nicotine.
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1 Brook Street, LE8 6LA, Leicester, è±åœ
- hello@museitnow.com
- www.museitnow.com
4.3
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Exelent quality uk made
Exelent quality uk made bit more expensive but well worth it you will find the taste of these more desirable than the ones you've tasted before give it a try exellent customer service too
2025幎4æ17æ¥
Muse ããã®åç
Hi there,
Thank you so much for your fantastic 5-star review! Weâre glad you appreciate the quality and UK-made craftsmanship of our pouches. We believe in delivering the best, and itâs wonderful to hear you find the taste and customer service excellent. Thanks for recommending us â we canât wait to keep impressing you!
Best regards,
The Team at Muse
The best pouches for flavor
Great service, I've tried 4 of their flavors now and there hands down the best. Quite a dry pouch but the flavor is far better than anything else that I've tried.
2025幎4æ28æ¥
Muse ããã®åç
Hi Chris,
Thank you so much for your fantastic 5-star review! Weâre thrilled to hear you love the flavour of our pouches and appreciate our service. Weâre always working to balance pouch dryness with flavour, so your feedback really helps. Glad youâve enjoyed trying multiple flavour's â we canât wait to share more with you!
Best wishes,
The Team at Muse
Muse ããã®åç
Hi Michael,
Thanks so much for the 5-star review! Weâre really happy to hear youâre enjoying our pouches and the flavour's. Your support means a lot to us!
Best regards,
The Team at Muse
Superb service and the best nicotineâŠ
Superb service and the best nicotine patches by far.
2025幎4æ22æ¥
Muse ããã®åç
Hi Jeremy,
Thank you for your fantastic 5-star review! Weâre thrilled to hear youâve had superb service and that you consider our nicotine patches the best by far. Your support means the world to us and keeps us motivated to deliver top-quality products every time.
Best wishes,
The Team at Muse
Free trial of pouches. Well worth a go.
Tried the irn bru and mango. Plenty flavour in them.
2025幎5æ1æ¥
Muse ããã®åç
Hi Robert,
Thank you for your 5-star review! Weâre so glad you gave our free trial a go and enjoyed the Irn Bru and Mango flavour's. Itâs great to hear you found plenty of flavour in them! We hope you continue to enjoy our pouches.
Best wishes,
The Team at Muse
fast delivery, but too dry pouches
fast delivery, trackable, nice taste, but far too dry.plus remember to half the actual nicotine per pouch compared to what it says on the tin. as the pouches are 0.5g each. whereas the tin is the total nicotine per gram. The dryness goes away after 10 mins and hence the pouches last longer than other brands that are more moist.
2025幎5æ1æ¥
Muse ããã®åç
Hi Stu,
Thank you for your detailed feedback and for highlighting both the positives and the areas we can improve. Weâre glad to hear you appreciated the fast, trackable delivery and the nice taste. We also appreciate your insight regarding the pouch dryness and nicotine content â your explanation about the pouch weight and how dryness affects longevity is really helpful.
Weâre always working to improve our products, and feedback like yours plays a big part in that. Thanks again for sharing your experience and for giving Muse a try!
Best regards,
The Team at Muse
Helps me sleep!?
I have used other brands in the past, but they were unpleasant feeling and 'meh' tasting. Then I came across Muse with flavours like Cola Ice and Strawberry Raspberry Cherry, and WOW they taste good. There's no unpleasantness, just pure flavour that releases slowly which I love. A side effect of the 6mg is that it makes me sleepy in the evening, after years of fighting with insomnia I finally found something to help me sleep... I thought nicotine was a stimulant but apparently it's a sedative at low doses! Muse is great and I'll definitely buy more.
2025幎4æ29æ¥
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Muse ããã®åç
Hi there,
Thank you so much for your amazing 5-star review! Weâre thrilled to hear that Muse pouches not only taste great but have even helped with your sleepâthatâs a wonderful surprise! Itâs fascinating how nicotine can have different effects at low doses, and weâre glad you found something that works so well for you. Thanks for sharing your experience and for choosing Muse. We canât wait to have you back for more!
Best wishes,
The Team at Muse
I haven't tried my other flavours IâŠ
I haven't tried my other flavours I ordered yet but based on the kiwi passionfruit and guava 12mg I am really happy with the pouches and the flavour is very strong and long lasting.
2025幎4æ21æ¥
Muse ããã®åç
Hi Andrew,
Thank you for your fantastic 5-star review! Weâre so glad to hear youâre happy with the Kiwi Passionfruit and Guava 12mg pouches and that youâre enjoying the strong, long-lasting flavour. We hope you love the other flavours you ordered just as much!
Best wishes,
The Team at Muse
Great product
Great product, great service and great customer service from Jade.
2025幎4æ16æ¥
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Muse ããã®åç
Thank you for the kind words! Weâre delighted to hear youâre happy with the product and service, and Jade will be thrilled to hear your shout out. We appreciate your support!
Fast delivery
Fast delivery, good range of strengths and flavours, but you do need to have paypal, I couldn't place an order with out it , overall I was happy with my order,
2025幎4æ7æ¥
Muse ããã®åç
Thank you for your feedback! Weâre glad youâre happy with the fast delivery and variety of strengths and flavours. We appreciate your note about PayPalâyour input is valuable as we look to improve payment options in the future. Thanks for choosing Muse!
Got the two free samples just paidâŠ
Got the two free samples just paid shipping the strength and taste overall and actually really good, not over powering. Downside is they donât actually state how much is the tub nicotine strength is as a whole and how much nicotine the individual pouches are which most other brands do.
Am I getting 24mg per pouch or 24 mg amongst the entire tub, confusing.
2025幎4æ10æ¥
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Muse ããã®åç
Hi there, thank you for your review. I am sorry if there was some confusion. The label around the side of the tub indicates the strength per gram - each pouch weighing 0.5grams.
I hope this clarifies!
Thanks
Jade
I tried one of your products from aâŠ
I tried one of your products from a friend of mine i liked the experiance im going on a long haul flight so these will be ideal
2025幎4æ9æ¥
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Muse ããã®åç
Hi Mark,
Thank you for sharing your experience! Weâre glad to hear you enjoyed the product, and we hope it makes your long-haul flight more comfortable and enjoyable. Safe travels, and we look forward to serving you again soon!
Thanks,
Team at Muse
Fantastic customer service!
Had an issue with incorrect flavour pouches in an order, this was immediately sorted out upon contact, with Muse going above and beyond to rectify the situation. Fantastic customer service!
2025幎3æ25æ¥
Muse ããã®åç
Thank you for your kind words! We're so glad we could quickly resolve the issue and provide you with great service. Going above and beyond for our customers is what we strive for! We appreciate your support and look forward to serving you again.
Muse ããã®åç
Hi Harley, I sent you an email to the email address you provided at the point of order on 26.03.25 to advise that this parcel had been returned to us as it looks like you forgot to enter your house name / number when you entered your address. We currently have your box sat on our desk here with some freebies included as per our email to make up for the extra wait but we haven't had a reply yet :(
Can you check your spam box in case the email has landed there?
Pouches a bit dry for our tastes
Can't fault the shipping or packaging but the wife & I just don't like dry pouches unfortunately.
2025幎3æ28æ¥
Muse ããã®åç
Hi Simon!
Thank you for your feedback! We're glad to hear that you were happy with the shipping and packaging, but we're sorry to hear that the pouches weren't to your taste. Everyone has their own preferences when it comes to texture and flavor, and we completely understand that dry pouches might not be for everyone.
If youâd like, weâd be happy to recommend some other products that might suit your preferences better. Please feel free to reach out to our customer service teamâweâre always here to help!
Muse ããã®åç
Hi Cos, Thank you so much for the wonderful feedback, its very encouraging to hear such comments and I will pass this onto the entire team
The flavours are ok but the packs areâŠ
The flavours are ok but the packs are really dry making all the moisture go from your mouth once installed. Sort this out and they might be a good product. Until Iâd have to say theyâre not for me
2025幎3æ24æ¥
Muse ããã®åç
Hi The General and thank you for your feedback. When Muse was concepted we tested many different pouches and styles but we personally found that "moist" pouches loose their flavour very quickly so we moved towards dry pouches so that we can offer long lasting flavour and nicotine through the day which means value for money for our customers. I am sorry our products didn't appeal to you, but if you would like to pop us over an email to hello@museitnow.com, I am sure our excellent team here can show you that our customer service is unrivalled!
Amazing taste
Fast delivery,
Great flavour, not burning on the gum.
Have tried a couple different flavours & will be ordering more.
2025幎3æ17æ¥
Muse ããã®åç
Hi Stacey, Thank you for your wonderful comment! I will pass this onto the production team! Thank you again
Brilliant flavour but a bit dry
I ordered the sample pack getting the coffee and the iron bru flavour. The coffee is bang on but the iron bru flavour leans more towards a Turkish delight in my opinion. Both had a full flavour that lasts. My only negatives is that they are very dry and I had one break open when in use. Luckily it got caught in my top lip so I didn't swallow any.
2025幎3æ21æ¥
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Muse ããã®åç
Hi Scott, I am so sorry to hear about the unfortunate issue with the pouch, please can you contact us by emailing hello@museitnow.com and we would love the opportunity to put this right for you. Thanks
Very fragile!
It tasted nice, but the pouches are very fragile. Two broke in the container making the rest of them contaminated and tasting far too strong. One broke in my mouth causing me to violently throw up in the toilets of a public place. Donât recommend at all, unless they upgrade the quality of the paper used to package the pouches.
2025幎3æ18æ¥
Muse ããã®åç
Hi Joe, I do apologise sincerely about this - I have asked one of the customer service team members to reach out to you so we can rectify this for you.
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