We arrived in Gibraltar to find that despite having written confirmations for both our airport transfers and hotel room, neither were aware of us. When we approached the company regarding this, the... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Overall my wife and I had an excellent weekend break in Gib. Did the cable car return trip to the top of the rock, Dolphin Adventures from Ocean Village and plenty of window shopping. Only downsides w... もっと見る
企業が回答しました
British Airways cancelled the return flight due to wind. Easy Jet landed and departed on time 10 minutes before our schedule. We were 5 hours late in London including coach to Malaga. Not the first ti... もっと見る
企業が回答しました
Excellent Company to deal with. First time visiting Gibraltar and glad we chose MyGibraltar as it was so easy and stress free. Hotel, flight and transfers were organised and at a very reasonable cos... もっと見る
企業情報
当該企業による記述
UK’s number 1 specialist for Gibraltar Short breaks, city breaks, holidays, hotels, weddings and more. ATOL protected.
連絡先
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, 英国
- 0208 518 4181
- cc@mygibraltar.co.uk
- www.mygibraltar.co.uk
3.8
ほぼ満足
763件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service has been excellent so…
Customer service has been excellent so far in terms of planning our holiday in Gibraltar.
2019年7月22日
自発的なレビュー
MyGibraltar からの回答
Dear Theresa,
Many thanks for your kind comments and for rating My Gibraltar with five-stars as 'Excellent', that's really appreciated by us all.
Thank you for choosing My Gibraltar and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
I have been to Gib with MyGibraltar…
I have been to Gib with MyGibraltar twice now, and I am delighted with them. I get a great deal on the flight and hotel each time, feel confident in their business dealings and have no problems contacting them. They send frequent information after your booking containing various documents, information and reassurances. I will continue to be a customer.
2019年7月21日
自発的なレビュー
MyGibraltar からの回答
Dear Philip,
Many thanks for your kind comments about the booking process and for rating My Gibraltar with five-stars as 'Excellent', that's really appreciated by the entire team.
Thank you for your repeat custom and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Always book with my Gibraltar
Always book with my Gibraltar, great service every time
2019年7月18日
自発的なレビュー
MyGibraltar からの回答
Dear Michael,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent' with five-stars, that's really appreciated.
Thank you so much also for your repeat custom and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Overall a good experience
Some problems with the website. Wouldn't let me complete the booking online but they phoned immediately so I could complete the booking over the phone. That was the only problem. Overall a good experience with the booking.
2019年7月17日
自発的なレビュー
MyGibraltar からの回答
Dear KM Byrne,
Many thanks for your comments and for rating My Gibraltar with four-stars as 'Great', that's really appreciated by the entire team. We were sorry to hear there were some initial issues booking online though glad to hear these were resolved quickly over the phone.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Complete hassle free booking of my…
Complete hassle free booking of my holiday. Everything was taken care of throughout the booking process.
2019年7月17日
自発的なレビュー
MyGibraltar からの回答
Dear David,
Many thanks for your kind comments about the booking process and for rating My Gibraltar with five-stars as 'Excellent', that's really appreciated by the entire team.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Excellent service Kabir was so helpful…
Excellent service Kabir was so helpful and understanding thank you so very much
2019年7月16日
自発的なレビュー
MyGibraltar からの回答
Dear My Gibraltar customer,
Many thanks for booking with us and for your wonderful comments and rating My Gibraltar as 'Excellent', this is very much appreciated by Kabir and entire team.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Because..........
Because..........
Lime stone, monkeys, history position etc etc.
A journey outwards inwards.
2019年7月16日
自発的なレビュー
MyGibraltar からの回答
Dear My Gibraltar customer,
Many thanks for choosing to travel with us and rating My Gibraltar as 'Great', very much appreciated.
We look forward being of service to you again in the future.
Best wishes,
Dave Eck
Very easy to communicate with…
Very easy to communicate with mygibraltar.com
Helpful and friendly. Would use the company again. Thankyou.
2019年7月16日
自発的なレビュー
MyGibraltar からの回答
Dear Joanne,
Many thanks for your very kind comments and for rating My Gibraltar as 'Excellent', that's so appreciated by us all.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Always manage to obtain a good deal…
Always manage to obtain a good deal with My Gibraltar so much so we are returning in October. Staff always helpful.
2019年7月16日
自発的なレビュー
MyGibraltar からの回答
Dear Paul,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', that's really appreciated by us all.
Thank you also for your repeat custom and support and we look forward being to welcoming you back to Gibraltar in October
Best wishes,
Dave Eck
Very efficient & helpful
2019年7月14日
自発的なレビュー
MyGibraltar からの回答
Dear Michele,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', that's really appreciated.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Brilliant fast efficient and amazing…
Brilliant fast efficient and amazing guest service.
2019年7月13日
自発的なレビュー
MyGibraltar からの回答
Dear Paul,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', very much appreciated.
We look forward being of service to you again in the future.
Best wishes,
Dave Eck
My wife and I have used My Gibraltar to…
My wife and I have used My Gibraltar to make our bookings for our
many, many visits to Gibraltar. We have also recommended them to
lots of people and never been let down. The speed and courtesy of this Company is outstanding and we feel qualified to comment on this because we ran our business for 46 years and this was the way
we operated.
Michael H Barton JP.
2019年7月13日
自発的なレビュー
MyGibraltar からの回答
Dear Michael,
Firstly, thanks so much for your repeat custom over the years and for all the personal recommendations - that is brilliant and genuinely appreciated.
Thank you also for the very kind words and rating My Gibraltar as 'Excellent'. We will share your comments with the team here.
We look forward being of service to you once again soon.
Best wishes,
Dave Eck
I have used My Gibraltar for 20 years
I have used My Gibraltar for 20 years. They are excellent -responsive and courtious. However, on a few occassions their Web booking process has slipped up- I have printed off my tickets, hotel voucher, transfer voucher, but the ATOL certificate, and the Passport Information declaration have only appeared on my printer after phoning into the office who have then resolved this.
Nevertheless I will continue to use them. They are the best for Gibralter on the market.
2019年7月13日
自発的なレビュー
MyGibraltar からの回答
Dear Aubrey,
Firstly, thanks so much for your repeat custom over the last 20 years. That's brilliant!
Many thanks for your comments and for rating My Gibraltar as 'Great', very much appreciated. Will pass your printing comments onto our IT department to try and resolve any future issues.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
just had a great time
2019年7月13日
自発的なレビュー
MyGibraltar からの回答
Dear James,
So pleased to hear you had a great break to Gibraltar. Many thanks for rating My Gibraltar as 'Excellent', really appreciated.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Quick efficient and professional
Quick efficient and professional. Booking was easy all done during one phone call.
2019年7月13日
自発的なレビュー
MyGibraltar からの回答
Dear Karen,
Many thanks for your comments and for rating My Gibraltar as 'Excellent', very much appreciated.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
my Gibraltar first class
Staff at my Gibraltar are very helpful and patient.
Arranged our last holiday and everything was perfect.
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Annette,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', very much appreciated. We will share your feedback with the team here.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Gibraltar is a great place to visit for…
Gibraltar is a great place to visit for a short break. We had a great time whilst there.The O'Callaghan Elliot hotel was very good and the staff very friendly and helpful. The location was perfect for getting to all the attractions. The only problem we had was on the transfer back to the airport for our return journey. We had to chase up the taxi company having not been told of the time of pick up. We were late due to the transfer mini bus being late and delayed at other hotels on way to airport,and on arrival at check in we were told we had no seats allocated by Easyjet. We had to check in as normal as we hadn't checked in online before hand and was told plane was overbooked. We did get seats allocated after everybody had checked in but was a little stressed by it all. It didn't spoil the holiday however and we would use MyGibraltar again.
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear David,
Thanks for your "Excellent" rating and feedback, totally appreciated by us all My Gibraltar.
We are delighted to hear that you had a great break in Gibraltar and you enjoyed the hotel. Sorry to hear about the return transfer delay. The return pick-up timings are normally advised by the transfer company upon arrival who dropped off. We will just refresh that procedure with the transfer company for the future to ensure it's communicated. We recommend that all travellers check-in online with the airline when their respective online check-in opens just to avoid the kind of worry that it can cause at the airport, as in your case. We are glad (and relieved for you) to hear that it all worked out though.
Thank you again and we hope to be of service to you on a future trip.
Best wishes,
David
Excellent service
Excellent service.
All the documents were emailed straight to us. Will definitely use them again.
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Ernest,
Many thanks for your comments and for rating My Gibraltar as 'Excellent', very much appreciated.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Staff were very helpful when booking…
Staff were very helpful when booking our holiday
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Sandra,
Many thanks for your comments and for rating My Gibraltar as 'Excellent', greatly appreciated.
We look forward being of service to you again soon.
Kindest regards,
Dave Eck
Used numerous times to book trips to…
Used numerous times to book trips to Gibraltar. Online service excellent and if I need to call the staff are always friendly and efficient.
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Kerry,
Thank you so much for your ongoing support and custom.
Many thanks for rating My Gibraltar as 'Excellent' and for sharing your comments about our service. We really do appreciate the feedback and will also share with the team.
We look forward being of service to you once again soon.
Kind regards,
Dave Eck
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