We arrived in Gibraltar to find that despite having written confirmations for both our airport transfers and hotel room, neither were aware of us. When we approached the company regarding this, the... もっと見る
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Overall my wife and I had an excellent weekend break in Gib. Did the cable car return trip to the top of the rock, Dolphin Adventures from Ocean Village and plenty of window shopping. Only downsides w... もっと見る
企業が回答しました
British Airways cancelled the return flight due to wind. Easy Jet landed and departed on time 10 minutes before our schedule. We were 5 hours late in London including coach to Malaga. Not the first ti... もっと見る
企業が回答しました
Excellent Company to deal with. First time visiting Gibraltar and glad we chose MyGibraltar as it was so easy and stress free. Hotel, flight and transfers were organised and at a very reasonable cos... もっと見る
企業情報
当該企業による記述
UK’s number 1 specialist for Gibraltar Short breaks, city breaks, holidays, hotels, weddings and more. ATOL protected.
連絡先
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, 英国
- 0208 518 4181
- cc@mygibraltar.co.uk
- www.mygibraltar.co.uk
3.8
ほぼ満足
763件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always seamless everything is in place…
Always seamless everything is in place before you fly pick up hotel all really well organised used them the past 8 years with never an issue
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Mr Osborne,
Firstly, thank you for your ongoing support and custom over the last 8 years. Many thanks for rating My Gibraltar as 'Excellent' and for sharing your comments about our service.
We really appreciate the feedback and will also share with the team. We look forward being of service to you once again soon.
Kind regards,
Dave Eck
Sunborn great but deal to expensive…
Sunborn great but deal to expensive when compared to others which also includes breakfast
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Guest,
Many thanks for your feedback and rating,
We are sorry that you feel that the holiday package you purchased was not good value for money. We are constantly checking our prices to ensure that they are some of the most competitive around in the market and in most cases customers find that they offer exceptional value. We would be very happy to help you find a package more suitable for your needs the next time round. Please do let us know when you are ready to book and we can arrange a call from one of our dedicated sales team who will be able to go through the various options with you.
Thanks again, we greatly appreciate your custom and hope we can be of service to you once again in the future.
Kind regards,
Dave Eck
Excellent in all ways
Being a small company, the service to the customer is personalised and very efficient. Prices for hotels on Gibraltar are highly competitive.
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Mark,
Thank you for your 'Excellent' rating and very kind words about the service we delivered. We genuinely appreciate the feedback which we will share with the team here at My Gibraltar.
I do hope that we can assist you once again on any future trip to The Rock you may plan.
Kindest wishes,
Dave Eck
A very good website and service
2019年7月12日
自発的なレビュー
MyGibraltar からの回答
Dear Mark,
Thank you for your kind comment about the website and the 'Excellent' rating, we greatly appreciate you sharing feedback.
I hope that we can be of assistance to you again on any future trip to Gibraltar.
Best wishes,
Dave Eck
We have used this company for a few…
We have used this company for a few years now and have never been disappointed, booking is simple, the hotels top class and all travel arrangements good including travel from airport to hotel.
Would recommend this company without any reservations.!
2019年5月1日
自発的なレビュー
MyGibraltar からの回答
Dear Bryan,
Firstly thank you for your ongoing support and business. Many thanks also for rating My Gibraltar as Excellent, for your wonderful comments and recommendation. We really do appreciate the feedback and have shared with the team.
We look forward being of service to you again soon.
Kind regards,
Dave Eck
MyGibraltar からの回答
Dear David,
Thank you for your kind comments and rating, We really do appreciate the feedback and have shared with the team here at My Gibraltar.
Many thanks for your ongoing support and we look forward being of service to you again soon.
Best wishes,
Dave Eck
Brilliant help ease of booking
Brilliant help ease of booking. Shammi is always so helpful and lovely to talk too.
2019年4月10日
自発的なレビュー
MyGibraltar からの回答
Dear Celia,
Thank you for your wonderful comments and rating, We really do appreciate the feedback and will share your kind words about Shammika with her.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Easy booking system and great payment…
Easy booking system and great payment options
2019年4月2日
自発的なレビュー
MyGibraltar からの回答
Dear Wendy-Jane,
Thank you for your kind comments and rating, we greatly appreciate you sharing feedback.
I do hope that we can be of assistance to you again soon.
Best wishes,
Dave Eck
Reasonable for the price.
2019年3月30日
自発的なレビュー
MyGibraltar からの回答
Dear Terence,
Many thanks for taking the time to rate us and feedback, greatly appreciated.
We look forward being of service to you again on a future trip to Gibraltar.
Best wishes,
Dave Eck
British Airways cancelled the return…
British Airways cancelled the return flight due to wind. Easy Jet landed and departed on time 10 minutes before our schedule. We were 5 hours late in London including coach to Malaga. Not the first time with BA. Gibraltar is beautiful and everything was perfect apart from British Airways. Make another choice.
2019年3月30日
自発的なレビュー
MyGibraltar からの回答
Dear Lars,
Many thanks for taking the time to rate us and feedback, greatly appreciated. Sorry to hear about the delay (and diversion to Malaga) with BA on the return due to the weather conditions. Totally understand how frustrating that is. Was good to read though that the stay itself in Gibraltar was 'perfect'.
Thanks again Lars and we look forward being of service to you again soon.
Best wishes,
Dave Eck
Having dealt with My Gibraltar since…
Having dealt with My Gibraltar since 2005 with my twice yearly trips
without any problems I thoroughly recommend them. They take care of all aspects including transfers and booking exact seats. Well done keep up the good work
2019年3月26日
自発的なレビュー
MyGibraltar からの回答
Dear Hugh,
Many thanks for rating My Gibraltar as excellent, your wonderful comments and recommendation. We really appreciate the feedback and will share with the team. We look forward being of service to you again soon.
Kind regards,
Dave Eck
visited gibraltar march 11th to 15th
visited gibraltar march 11th to 15th, stayed at the elliots hotel,
the builders were in!! however, lucas and the team were working hard to make the holiday a success, well done to all. thank you!! will visit next year.
2019年3月25日
自発的なレビュー
MyGibraltar からの回答
Dear George,
Many thanks for taking the time to share your rating and comments, greatly appreciated. So pleased to hear that the holiday was a success. We look forward to assisting you plan your trip next year for a stay at the newly renovated Eliot Hotel.
Kind regards,
Dave Eck
A genuinely helpful site
A genuinely helpful site. I’ve booked my hotel thro MyGibraltar & it was the cheapest (& easiest) such was my satisfaction I’ve even placed the arrangements for our wedding in the hands of the company listed.
2019年3月25日
自発的なレビュー
MyGibraltar からの回答
Dear Nicholas,
Thank you for taking the time to share your experience of booking with My Gibraltar. I am pleased to hear that you found it easy to book with us (not to mention that we were very competitive) and of course that you have entrusted us with your wedding arrangements - very many congratulations by the way!
Kind regards,
Nick Clout
Customer Services Manager
Great offers fro a good company
2019年3月25日
自発的なレビュー
MyGibraltar からの回答
Dear Joe,
Many thanks for rating My Gibraltar as excellent. It is great to hear that you find our holidays tp be good value for money and I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
It was an excellent trip and worth…
It was an excellent trip and worth every penny ,especially seeing the whales and dolphins in there natural habitat ,cant wait to go again .
2019年3月22日
自発的なレビュー
MyGibraltar からの回答
Dear Richard,
Thank you for your kind words and for rating My Gibraltar as excellent. I am glad to hear that you had an enjoyable trip and that you are considering visiting again.
I do hope that you will choose to book your next trip with us.
Kind regards,
Nick Clout
Customer Services Manager
Excellent and great value for…money
Excellent and great value for money,the free airport transfers are great.
2019年3月18日
自発的なレビュー
MyGibraltar からの回答
Dear Elizabeth,
Many thanks for your feedback and for taking the time to share this with the Trustpilot community. It is good to hear that you were happy both with the service and the value for money you received.
We look forward to being of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Best prices great service
Best prices great service
Used My Gibraltar for many years and trust this great company
2019年3月18日
自発的なレビュー
MyGibraltar からの回答
Dear Mark,
Thank you for your kind comments and for booking with My Gibraltar once again. I am very pleased to hear that you were again happy with the service and value for money you received.
I do hope that we can be of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Once again excellent service
Once again excellent service. could not recommend highly enough
2019年3月15日
自発的なレビュー
MyGibraltar からの回答
Dear Ian,
Many thanks for booking with My Gibraltar once again and for taking the time to share your feedback about our service with the Trustpilot community.
I am delighted that all went well and I sincerely hope that we can be of assistance to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Great company great hotel.
Just come home from 7 night stay at the Rock Hotel Gibraltar. Cannot fault the hotel or the deal from MyGibraltar.com everything arranged for us including transport to and from hotel. Could not find a better deal anywhere. I would highly recommend this company and hotel to anyone.
2019年3月12日
自発的なレビュー
MyGibraltar からの回答
Dear E Stubbs,
Thank you for your kind words. I am pleased to hear that you had an enjoyable stay at the Rock and that you were happy with the value for money you received from My Gibraltar.
Thanks for recommending us to others - I do hope that you will have the opportunity to book with us again soon.
Kind regards,
Nick Clout
Customer Services Manager
I have used this company for a number…
I have used this company for a number of years and always rated their service well. My current booking however presents a different tale. I unintentionally deleted the original notification of booking. I contacted my gib and asked for a replacement email, I was informed it would be sent that day, 3 weeks ago. It has still not arrived.
Maybe slippage in service is occurring.
2019年3月7日
自発的なレビュー
MyGibraltar からの回答
Dear Steve,
Thank you for your feedback and for your loyal custom over the years. I am sorry to hear that you have not yet received your booking confirmation and I will ensure that this is sent out to you urgently. I will also look into why this may not have been received.
It may also be worth checking your spam/ junk filters as occasionally emails can show up in there. As I said, however, I will ensure that the confirmation is sent out to you this afternoon.
Kind regards,
Nick Clout
Customer Services Manager
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