We arrived in Gibraltar to find that despite having written confirmations for both our airport transfers and hotel room, neither were aware of us. When we approached the company regarding this, the... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Overall my wife and I had an excellent weekend break in Gib. Did the cable car return trip to the top of the rock, Dolphin Adventures from Ocean Village and plenty of window shopping. Only downsides w... もっと見る
企業が回答しました
British Airways cancelled the return flight due to wind. Easy Jet landed and departed on time 10 minutes before our schedule. We were 5 hours late in London including coach to Malaga. Not the first ti... もっと見る
企業が回答しました
Excellent Company to deal with. First time visiting Gibraltar and glad we chose MyGibraltar as it was so easy and stress free. Hotel, flight and transfers were organised and at a very reasonable cos... もっと見る
企業情報
当該企業による記述
UK’s number 1 specialist for Gibraltar Short breaks, city breaks, holidays, hotels, weddings and more. ATOL protected.
連絡先
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, 英国
- 0208 518 4181
- cc@mygibraltar.co.uk
- www.mygibraltar.co.uk
3.8
ほぼ満足
763件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Booking was easy
Booking was easy, hotel very clean with lovely friendly staff. Great location. All in all a great few days away.
2019年3月5日
自発的なレビュー
MyGibraltar からの回答
Dear Richard,
Many thanks for your kind comments. I am pleased that all went well with your booking and that you had an enjoyable trip.
I do hope that you will choose My Gibraltar again the next time you plan to visit.
Kind regards,
Nick Clout
Customer Services Manager
Gibraltar holiday
Very helpful staff looking forward to our holiday, My opinion this is the only website you need for your holiday to Gibraltar
2019年3月5日
自発的なレビュー
MyGibraltar からの回答
Dear The Garbett Family,
Many thanks for your kind comments. It is great to hear that you are find it easy to book on the website and that you are happy with the service from the My Gibraltar team.
We look forward to being of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
my brothers and I have used MYGIBRALTER…
my brothers and I have used MYGIBRALTER for our hotels for the last 8 years and have never been disappointed with the service or the hotels
2019年2月22日
自発的なレビュー
MyGibraltar からの回答
Dear Henry,
Thank you for your kind comments and for your loyalty to My Gibraltar over recent years. I am very happy to hear that you continue to be happy with the service that we provide.
We look forward to being of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Last Minute Valentine's Break
5 star service, answered all our questions.
Will happily book again when we're going back to Gibraltar.
2019年2月20日
自発的なレビュー
MyGibraltar からの回答
Dear Mike,
Thank you for rating your experience with My Gibraltar as five star.
It is great to hear that you will consider booking with us again. You may not be aware that as well as My Gibraltar, we have our sister site at www.myvacations.co.uk where you can get the same service and value for money on holidays, flights and hotels to destinations throughout Europe and worldwide.
We look forward to being of assistance to you again soon. In the meantime, we would be very grateful indeed if you would consider recommending us to friends and family who may also be interested in our service.
Kind regards,
Nick Clout
Customer Services Manager
We have used you before and even when…
We have used you before and even when Monarch collapsed 3 days before we went you were there to help.
2019年2月19日
自発的なレビュー
MyGibraltar からの回答
Dear John,
Many thanks for taking the time to review the service from My Gibraltar - and of course for using our service again. I am sorry that you were caught up in the Monarch failure although it is good to hear that you received the necessary support from our team.
I do hope that we can be of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Use these giys every Jan / Feb for the…
Use these guys every Jan / Feb for the last say 5 years. Enjoy dealing with them, never had any concerns or issues.
2019年2月19日
自発的なレビュー
MyGibraltar からの回答
Dear Graham,
Many thanks for choosing to book with My Gibraltar once again - it is loyal customers such as yourself that are the key to our success.
As a repeat customer, it is great to hear that you continue to be happy with the service that you receive from us - long may this continue.
Kind regards,
Nick Clout
Customer Services Manager
Very helpful on the phone
2019年2月18日
自発的なレビュー
MyGibraltar からの回答
Dear Carol,
I am pleased to hear that you were happy with the service from My Gibraltar on this occasion.
We look forward to being of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
good service
2019年2月18日
自発的なレビュー
MyGibraltar からの回答
Dear Ruth,
Thank you for reviewing your booking experience with My Gibraltar. I am glad to hear that all went well.
I do hope that you have an enjoyable trip and that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
I had a query phoned up and spoke…
I had a query phoned up and spoke directly to the gentleman who sorted the query there and then
2019年2月13日
自発的なレビュー
MyGibraltar からの回答
Dear Douglas,
Many thanks for rating your experience with My Gibraltar as five star. I am happy to hear that all went well and that our agent was able to assist you with your query.
I do hope that you will choose to book with us again the next time you plan to visit.
Kind regards,
Nick Clout
Customer Services Manager
MyGibraltar からの回答
Dear Terrence,
Thank you for your feedback. I am very pleased to hear that you were happy with the booking process with My Gibraltar. I do hope that your holiday lives up to this experience.
We look forward to being of assistance to you again soon,
Kind regards,
Nick Clout
Customer Services Manager
‘Rock Solid!’
Second time I’ve used My Gibraltar! Both times, efficient, good value and easy!
Thoroughly Reccomend! Also My Malta!
2019年2月5日
自発的なレビュー
MyGibraltar からの回答
Dear Anthony,
Thank you for choosing to book with My Gibraltar once again and for taking the time to review your experiences. It is very pleasing to hear that you are happy with both our service and the value for money we provide - both from My Gibraltar and My Malta! Don't forget that as well as these brands, you can get the same great value and service through our main website at www.myvacations.co.uk
I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Always have the best value deals for…no one else!
Always have the best value deals for Gibraltar. Been using for years now and they have knowledge on all hotels/tours and give options for BA`s club europe service too. The Sunborn is my new fave hotel and they have great free night offers too.
2019年2月5日
自発的なレビュー
MyGibraltar からの回答
Dear Terence,
Thank you for choosing to book with My Gibraltar once again - our success depends on the loyalty of customers such as yourself and for that we are truly grateful.
It is good to hear that you continue to be happy with the service that we provide and that you enjoyed your flights with BA and your stay at the Sunborn.
I hope that we can be of service you again soon whichever hotel you choose to stay in.
Kind regards,
Nick Clout
Customer Services Manager
So easy to book through the website
So easy to book through the website, it took only a few minutes. Plenty of information and booking conformations sent via Email in short time. The prices are very competitive. Recommended.
2019年1月30日
自発的なレビュー
MyGibraltar からの回答
Dear Hayley,
Many thanks for your kind comments about your booking experience, the value for money and the My Gibraltar website. I am of course very happy to hear that you would recommend our service.
We look forward to being of assistance to you again very soon.
Kind regards,
Nick Clout
Customer Services Manager
MyGibraltar からの回答
Dear Rosemary,
Many thanks for taking the time to review your booking experience with My Gibraltar. I am delighted to hear that you found the process to be straightforward - this is of course one of our main priorities.
I do hope that we can be of assistance again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Helpful
Helpful, quick to provide a price to meet my needs and completed the booking very smoothly.
2019年1月24日
自発的なレビュー
MyGibraltar からの回答
Dear Anthony,
Thank you for your feedback. It is great to hear that you found it easy to book with My Gibraltar - this is of course our main priority.
I do hope that you might choose to book with us again the next time you plan to travel.
Kind regards,
Nick Clout
Customer Services Manager
Gibraltar Holidays
I have used My Gibraltar for the last three years and have found them to be helpful and efficient, Their website is easy to use and I have never had any issues with my travel or accommodation. I have recommended this company to friends, who have been delighted with the service provided.
2019年1月24日
自発的なレビュー
MyGibraltar からの回答
Dear Robert,
Many thanks for choosing to book with My Gibraltar again. Our success depends on loyal customers such as yourself. As a repeat customer, I am very pleased to hear that you are happy with the website and the hotels that we offer - long may this continue.
I would also like to thank you for recommending us to friends - recommendations made by satisfied customers are by far the best form of marketing that any company can have.
We look forward to being of assistance to you again the next time you plan to visit.
Kind regards,
Nick Clout
Customer Services Manager
MyGibraltar からの回答
Dear Kieren,
Thank you for taking the time to share your comments with the Trustpilot community. I am pleased to hear that all went well and that you were happy with the service from the My Gibraltar team.
I hope that we can be of service to you again very soon.
Kind regards,
Nick Clout
Customer Services Manager
Very easy to use and polite and…
Very easy to use and polite and professional staff. Haven’t had the trip yet so am unable to review flight accommodation etc. Will do when I get back
2019年1月24日
自発的なレビュー
MyGibraltar からの回答
Dear Gail,
Many thanks for your kind words and for rating your booking experience with My Gibraltar as five star. I am very happy to hear you were pleased with the service from our team.
I do hope that you have a good trip and that you might consider using our service again in future.
Kind regards,
Nick Clout
Customer Services Manager
My Gibraltar provide a swift and easy…
My Gibraltar provide a swift and easy service to follow and use
2019年1月7日
自発的なレビュー
MyGibraltar からの回答
Dear Andrew,
Thank you for your feedback and for rating My Gibraltar as five star. It is reassuring to read that you find our service easy to use - as with any service oriented company this is of course one of our main priorities.
I do very much hope that we can be of service to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Fantastic holiday on Sunborn yacht…
Fantastic holiday on Sunborn yacht hotel in Gibraltar, Ocean Village. Flights, transfers, and above accommodation. Great service on the telephone booking from sales staff, just a few days before actual holiday. All paperwork etc sent on email, very efficient and helpful staff. Thank you so much
2018年12月27日
自発的なレビュー
MyGibraltar からの回答
Dear Howell,
Many thanks for your kind comments. I am delighted to hear that you had an enjoyable trip and of course that you were happy with the service from the My Gibraltar team.
I do hope that we can be of assistance to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
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