National General Insurance レビュー 

Only because I can’t rate them a zero! Canceled an auto policy after just under a month into the new policy and they charged $103 cancellation fee!!

This is the worst insurance company I have delt with. My accident happened on March 31st. It took over a week for me to finally get in contact with the claims rep. I must have called the 800 15 times and was able to get her on the phone. She told me that they needed me to move my car to one of there body shops or else my claim would not be 100% covered. I told her that my car was going to stay at the dealership because a Body shop can not replace a fuel tank!! The adjuster came out on April 9th to take pictures and I have called and texted the number that was provided and I'm unable to get a hold of anyone and my text messages are no longer being delivered. They have no problem taking my money every month but when i need them no one to assist. Beware of this company!! And that lame response you get from AI after leaving a bad review is joke.

Customer service is terrible. I needed to talk to someone and their automated phone service kept me in a loop. Avoid them if possible.

I will Gladly give them Zero Stars , the customer service is horrible and they will accept at claim but when you take it for repair they want to tell the dealership how much they think it’s worth charging so they will change the amount leaving you with a last minute bill at the dealership, DONT GIVE THEM ANY BUSINESS THEY ARE HORRIBLE AND UNACCOMMODATING…my assigned Adjuster Anthony White was Horrible you would think he pays the claims from his own pocket ….and the person in charge of my claim Jacob B his attitude was disgraceful, I’ve never experienced this and never will I again Today is my last day with this horrible company !!! All the Money I pay for insurance this is a rip off!!

I almost had an accident 3 weeks ago & my rear end tire almost came off while driving @ IS15 though i never get hurt since i manage to full over my jeep quick , i called for a towing service as provided by my insurance ( General National) and dropped off to the dealership for repair . after 10 days i got an estimate that cost 8400$ parts and labor & ask me to contact my insurance for it , so i contacted them and talked to the assigned adjuster and on the 4th day an adjuster showed up at the dealership to check my jeep & i have to follow up multiple times on the status of my claim then after almost morethan a week i managed to contact my Adjuster and ask fir the status of my claim she sent me an email with an attachment of their own estimate .. dealer estimate is around $ 8k ‘ while National General. Adjuster had it at around $3600 parts & labor minus $ 1000 deductible & 20% of the total amount & ended up with an amount of 1800$ I was so surprise with the outcome because i have to pay 6000$ out of my pocket to cover the repair which is a lot of money for an ordinary people like me & my insurance don’t want to settle this in a fair manner . So disappointed & very stressful experience with National General the way they handled my claim i felt that they sent me an estimate the cheapest possible they can.

I canceled my auto insurance policy at the Sanford location on March 17 and received written confirmation. Despite this, the policy was not properly terminated and auto-renew remained active, resulting in an ACH debit of $255.76 on April 1.

I ultimately had to drive to the office in person to resolve the issue. During that visit, they acknowledged the error and had me sign a document confirming retroactive cancellation, with a refund to be issued by mail.

This situation required significantly more time and effort than it should have, including follow-ups and escalation. I recommend that anyone canceling a policy here carefully verify that auto-pay and renewal have been fully disabled and monitor their account closely afterward.

Customer service during this process was inconsistent, which made resolution more difficult than expected.

This issue originated at the Direct Auto Insurance Sanford, FL location

I had to send this email to Joshua.Powell, due to no response over the past 8+ months! “ Hello, I have called you, emailed you, and left multiple voicemails to your phone number over 50 plus times, with no response from you. I still haven’t received a call back, email response, or anything!!!! “ I am ready to close my Car accident case asap, but he’s ignoring me!!!!!

Es estupendo

This company should be shut down!!!! Their customer service is horrible they are rude they lie and they will just cancel you for no reason and claim you owe them money they are thieves!!! After this I will be reporting them to BBB you can’t treat hard working people like this you are down right criminals!!! YOU owe me money and if I have to hire a lawyer you bet you ass I will!!!! You must be run by democrats!!!!

I have to call this company 5 times to get something fixed. Each time each change takes so long to get them to follow. Changed RV's nope still insuring the wrong one. Then you call and they act like they never received the change. Updating auto pay. Forget it.... we are 4 months into that. It is beyond frustrating! They don't get it. Customer service.... doesn't exist!

One of their policy holders ran into my vehicle. I left several messages for the person handling the claim to call me back. He never did. One time I called and I guess he accidentally picked up and was very rude to me telling me he already spoke to someone. To this day my vehicle still wrecked and I'm still waiting for a call.

I am nearly 30 days into a claim where I am not at fault. NC Law requires prompt investigation, communication, and settlement where liability is reasonably clear. The longer I wait, the worse the communication is. I have asked for updates twice a week and rarely get a response without escalating to the the adjuster's manager. Multiple days go by as I reach out daily to get some traction. Very poor experience that has our family questioning if we will ever use All State for our own insurance. I am at the point where I will soon be filing a complaint with regulators. I have never had to do something like that.

For a married couple with no kids and no accidents and who pay the bill on-time or early - this car insurance company gave our car repair company grief at every turn when fixing my vehicle after I was rear-ended and obviously wasn't my fault. The answer from them to the car repair place should have only been "yes, whatever it takes to fix it this stellar customer's vehicle, just do it". They are also dragging their feet in returning our deductible. I'd not recommend them as they treat outstanding customers poorly.

I was hit by someone who has this and I’ve had three people asking me questions from national general. I was hit on Tuesday, it’s Monday and I just now spoke with someone who can within 48 hours of me submitting photos again get me a claim of some sort to take to the auto body shop. I was told I can file through my insurance and they can deal with national general. A lot of the questions they asked me were super annoying, I don’t know the man personally who hit me, how could I possibly know what year his car was? I don’t know if he really lives where his insurance card said he did. I’m so busy and tired and they’re making this an obnoxious process for no reason.

Horrible company, rates are high, customer service sucks, and they overcharge charge you to cancel your insurance. Beware.

THE WORST- they do not want your business, customer service has made that very clear. And good luck getting them on the phone to0 right. In other words- careless, inefficient, lazy.

I am extremely disappointed with National General Insurance. I have no fault liability claim—meaning I was not determined to be responsible for the accident—and it has been completely ignored for over six weeks. I have called more than 50 times, left multiple voicemails, and sent emails with no response.

For clarity, this is not a “no-fault” situation. This is a liability claim that requires active handling, communication, and resolution—and none of that has occurred.

There is effectively no accessible customer service. Their phone system does not connect you to a real claims representative, and there appears to be no accountability once a claim is filed.

This raises serious concerns about compliance with basic insurance standards for timely claim handling, investigation, and communication.

At this point, I am escalating this formally. I will be filing complaints with the Connecticut Insurance Department and the Better Business Bureau for failure to respond to a claim.

I strongly caution others: if you need actual support during a claim, this company may not provide it.

National General did ultimately pay their portion of the claim, and I will acknowledge that the settlement amount itself appeared to be handled fairly.
However, the biggest issue throughout this process was the lack of communication and overall customer service.
I was involved in an accident in early November. Thankfully I was not injured, but it involved another party and was still a serious situation. I sent multiple emails and left several messages requesting updates and clarification regarding my claim, yet many of those attempts went unanswered. The only consistent communication I seemed to receive were reminders that my payment was due.
Another issue involved the vehicle keys. I sent the keys as requested, but I was still charged the key deduction, which added to the frustration given the difficulty in getting responses.
Insurance claims are already stressful situations, and clear communication is extremely important. While the financial portion of the claim was handled, the lack of responsiveness and professionalism made the overall experience very disappointing.
If this is the type of customer service you are comfortable with, then this may be the carrier for you. However, if you expect timely communication, dignity, and respect while dealing with a claim, you may want to consider other options. Unfortunately they do have some nice people that do work there I might add

I was disappointed with the level of customer service I received. Responses were often delayed and, when they did come through, felt somewhat lack luster and not fully attentive to the situation.

While the agent did respond, the resolution was more of a temporary fix rather than a thorough effort to address the damage caused by their client. I asked why the choice was to band aid the damage and was given no clear response nor attempt to resolve the issue. I had hoped for clearer communication and a more proactive approach to resolving the issue.

Situations like this call for accountability and a solution that fully addresses the root of the problem, rather than a band aid fix. Overall, this experience left me feeling that my concerns were not fully prioritized and I would have appreciated a more comprehensive resolution.

Edit to follow up- I provided the email in the response a claim number, information and my cell number to review everything. A week later and no contact has been made after the initial email.

They took forever to finish th claim very hard to even speak to the adjuster I didn't hear from anyone for a couple months. . And they retaliated for the car catching on fire on its own. They gave a new quote so I accepted new quote for the new policy. But two weeks later they with drew 313$ dollars out of my bank account with out my permission they said it was for the down payment. Don't trust what they tell you on the phone make sure you record it or have them send you the quote before you sing anything.