National General Insurance レビュー 

If I could give a 0 rating I would. After forever working my own claim with no help from the adjuster Aaliyah J. and her supervisor Kim W., who NEVER called me back regarding complaints against her employee. I hope it is safe to say the issue has been closed. A little background about the situation. My brother who is not on my insurance, had an accident. He was not driving my vehicle, is not under my insurance, and does not live with me however because he is an excluded driver his accident in his vehicle was connected to me?!? The adjuster treated me like a criminal when I was only trying to get this resolved. The incident was on 4/11 and today is 6/8. No call backs, No response, No updates unless I complained enough and was willing to devote an hour or more just to get any information. I am dropping this insurance company come October. They do not care about their customers which is obvious by the reviews and complaints on this site and others much like this one. DO NOT use National General Insurance, I repeat, DO NOT use National General Insurance. This was ridiculous and no one should be treated or talked to like this while not doing their job. Shame on the lack of care for their customers.

Zero Stars a 100 times over if only!

Let the buyer beware, alas be aware, THEY DO NOT CARE ABOUT YOU AND EVEN WHEN YOU PAY ON TIME, EARLY EVEN AND HAVE ONE SMALL HICCUP YOU ARE PUNISHED FOR IT WITH BLANTANT DISREGARD AND AN UNWILLINGNESS TO ASSIST - THAT'S A NO-BRAINER, DEAL-BREAKER AND MOVING ON!

If you're a glutton for punishment this is the insurer for you, rather a lack thereof! The customer service is beyond awful, long extended hold times to research account issues and don't even have a problem with a payment has it will take an act of congress to get them to waive the fees undue you. They are greedy, malicious, unprofessional, diabolical, the bane of evil, no ethics, no professionalism and possess an strict, biased unwillingness to work with their customers. I canceled my policy immediately and went elsewhere.

To exacerbate the issue and rub salt in the wound, they charged me fees for the duration of my policy and $25.00 non-sufficient fund fee when I paid on time and early! All this over a small hiccup that I tried irrevocably to resolve. Shame on them!

Reiterating: This happened as I inadvertently forgot to turn my card on to protect account. They refused to waive the fees, berate you, make you feel bad, don't appreciate you but your money they do!

You will always get frustrated, immensely disappointed, treated like a number (dollar bills numbers that is) and they have no morals, no standards and if they allege that they do, they do not uphold them!

I am not one to bash a company but most assuredly this most deserving and most certainly warranted as they treated me like shit! I had to practically beg them to remove the fee when I provided supporting documentation, back-up, and irrefutable proof and they would not budge.

Speaks volumes and they would rather lose a customer, then be gracious and extend the courtesy as is given to them as I was nothing but professional and left feeling dismissed, unimportant, beleaguered, most certainly frustrated as aforesaid.

Take your business elsewhere, your future self, and heart will thank you.

I would give this company negative stars if I could. I only got insurance so I could get a drivers license and that's the requirement. I do not own a car and I RARELY, if ever, drive. I was hit with another bill from National General even after paying about $100 just to satisfy the DMV requirement. I sent them a handwritten request for financial hardship consideration along with a check paying down the balance a little. A couple months went by and all of a sudden I got a text from a collections company on behalf of National General. So instead of sending me an updated bill and telling me they aren't going to take my inability to pay into consideration, they sneakily hit me with collections. Abhorrent, disgusting behavior. I regret ever calling them and even getting a license in the first place.

Edit: I emailed them and got no response. Not surprised one bit. Useless company

I was involved in an auto accident May 5,2026. The driver of the vehicle had National General Insurance. I have dashcam footage to prove the other driver was at fault. I called National General and was assigned to Emily Alvarado to handle the claim. She has repeatedly avoided my numerous text messages, calls, and emails. She put me on hold for 30 minutes then answered and said she had to go to lunch but would call me the next day. She still never did. I have already emailed all the videos and photos from the accident and still no replies. I went through my own insurance to fix my vehicle. My insurance was able to help me in one phone call. National General Customer service is a joke. I was trying to get assigned to another adjuster but they said it is not possible. I've filed a complaint with California Department of Insurance and emailed CommunityCare@allstate to hopefully resolve my issue.

Edit 6/1/26- national general replied to my complaint but they obviously don't read the posts. I already emailed CommunityCare@allstate without a reply.

My experience with Cedrick Stephens from National General was extremely frustrating. Cedrick was slow, unhelpful and made the entire call feel like a waste of time. I called hoping to get basic support and instead got the kind of customer service that makes you question why you bothered in the first place. Based on my experience with Cedrick, I would not recommend National General. Save yourself the headache, choose any other company besides these guys.

WARNING! This place is a JOKE! No other insurance company have I been a customer. They charge to cancel your policy. 10 of your remaining premium. But CANNOT compete with other places. They charge me $276 for an RV and a 2015 Jeep. To add liability on a 2006 Acura they were going to go up to $466. Went to State Farm, got all 3 vehicles fully covered for $254 a month!

A complete scam I’m with this company for six months and they sent me a bill not stating what it’s for when I reached out to them they stated it’s a payment for a late payment it never happened as I always paid a day or two early there always trying to create false invoices

Worse insurance I’ve ever had! This company was literally costing me thousands!! In turn my escrow account went through the roof! The new company I’m switching to will be saving me almost 500.00 a month. First time home owner so I didn’t realize just how bad they were screwing me but I wish the absolute worse on this company and I never write reviews but I about to give a bad review on any sight it will let me! This company is a scam!!! Beware and do your homework!!! It’s fraud at the highest level!!

My car has been in the body shop for 7 weeks due to constant delays directly from National General. It has taken 6 days to 2 weeks for supplements to be approved so parts can be ordered. Nothing is communicated when I have had an issue. It’s been a part time job managing my claim to help keep it moving along. Not a single person that I have called has followed up with me or taken my issues seriously. Everyone tells me “it’s out of their control”. I’ve asked several times for an escalation with no prevail. They have refused to compensate me for a rental. Additionally, the field agent on my claim has missed several issues, tried to cut corners and use poor quality parts to patch my car back together. I was told today, after waiting 6 days for them to approve ordering parts that it will be another two weeks until it will be completed. Worst company ever. Will be switching insurance companies as soon as this nightmare is over.

From the start to finally the END. Not a good company. Should have just filled the claim with my own insurance company GIECO - First they said they would only cover 90% of the claim. They feel I should have at least Honked my Horn. Ya Honk my horn. Then final kick in the @#$%%$ was only get back a 1/3 of the rental car. Yes the bill was 1491.99 and they are sending me 456.00. Saying the repair should have been done in 15 days. When it took longer then that to get the adjuster to come out and make finally OK on the money, yes the paid the shop in full minus 10% and then shafted me on the Rental.
I submitted for the Rental bill on Feb 3, 2026 and Today I was sent the wire for they money. 2 months and 9 days I waited to be shorted over 1,000.00 dollars.

Very disappointing experience with this insurance company. I was specifically told by Nada and the manager to return my rental car and that my towing expenses would be reimbursed. However, after I returned the rental car, they changed their decision and refused to pay the towing bill.

The communication from Nada and the manager was inconsistent, unprofessional, and misleading. When I followed up, they were rude and unhelpful.

Overall, I feel I was not treated fairly and was given false information during the claims process. I would not recommend this company based on my experience i never see a bad customer service in united state like this

Terrible. You only pay them to say you have insurance. They lie and say your set for auto payments, then never auto draft and send you a email saying your coverage is about to end. Then they slap on fees...do not get coverage from this company.

I have a policy with national general, and I was involved in a motor vehicle accident in March. I had to email the claims department just to get a response (3 weeks after the accident) from my agent. She was not very personable just monotone and all she kept asking me is if anyone else drives my car. Now all I keep getting is mail from Mel Solano (senior consultant) threatening to drop me. They have yet to ask for photos of the vehicles, nor if I was even ok. This company is terrible in handling claims. I am covered under my policy and I was the one driving my car when the accident occurred yet that is of no concern to them. The company doesn't care about anyone it's greedy people are only in for the millions that they take from us. Thinking about getting a lawyer, for sure Morgan and Morgan office in my town. This is a sad situation that I am sure a lot of other people are facing as well. After this situation if it's not handled soon I may be looking for another company as well as my family members and friends whom are blown away by this treatment.

We purchased this insurance in September 2025. We filed a claim the beginning of April 2026. After 14 days we still have not received any correspondence regarding the claim other than a text from our adjuster stating "I will be unavailable for an extended period of time and do not have a return date at this time. Please refrain from calling. Emails and voicemails will be reviewed and responded to in the order received upon my return". Totally unacceptable! She gave us no one to contact in her absence and trying to reach someone on any of the numerous numbers provided on their website is ridiculous. I was finally able to "chat" with someone on their website and she gave me the same number to call that we have tried numerous times. The phone hangs up before you can leave a message. I don't know what 3rd world country they operate out of, but I would definitely not recommend anyone waste their time or money on this sham of a company. And Allstate should remove their name from any affiliation with National General.
Pissed off is an understatement at this point and we will be cancelling our policy ASAP!

I asked the before i signed up for there services if i would be charged for cancellation today i cancelled and they charged me a early cancellation fee. Don't trust them if they say otherwise

I AM A ESTIMATOR FOR A MAJOR COLLISION CENTER...WE ARE AT TH EPOINT WE WILL NOT ACCEPT ANY CLAIMS IF NGIC IS ANYWHERE NEAR ON THE CLAIM...
THEY WILL NOT ALLOW SHOPS CORRECT TIME OR MONEY PARTS ETC TO REPAIR MOTORHOMES PROPERLY...
THEY ASK US TO USE SCRAP MATERIAL FOR REPAIRS...ALL MOTORHOME ESTIMATES ARE WRIITEN BY SAME CUSTOMERSERVICE REPS AND THEY ARE HIGHLY INACCURATE IN ALL WAYS...THEY ALWAYS WRITE THE SAME BASE ESTIMATE...
THEY TELL US THAT CUSTOMERS WILL HAVE TO PAY FOR ANY REMAINING COST THEY REFUSE TO COVER...THE FIELD ADJUSTER THEY SEND OUT IS A JOKE...I HAVE RECOMMEND TO ALL NGIC POLICY HOLDERS TO DO THEMSELVES A FAVOR AND SELECT A MORE REPUTABLE INSURANCE CARRIER...ALLSTATE AND NGIC WILL NOT HELP THEIR CUSTOMERS...THEY WANT YOU TO REPAIR RV AND MOTORHOMES AS CHEAP AND SHADY AS POSSIBLE...I ADVISE EVERYONE TO STAY AWAY FROM THIS COMPANY....I COULD NAME SEVERAL ADJUSTERS BY NAME BUT I WILL NOT...WELL AT THIS TIME I WONT..I MAY NAME SOME IN NEXT REVIEW...

THIS IS, BY FAR, THE WORST INSURANCE COMPANY EVER! NO ONE KNOWS WHAT THEY ARE DOING. 3 DAY, AFTER BOTH AGENT AND I MADE NUMEROUS CALLS TO FIGURE PUT WHY I THE CLAIM FOR WINDSHIELD DAMAGE HAD NOT GONE THROUGH. I WAS GIVEN INCORRECT PHONE NUMBERS FOR AUTO REPAIR SERVICES OR THEY WERE OUT OF THE AREA. THERE WAS NO CONSISTENCY IN INFORMATION AND IT IS A THREE PARTY SYSTEM. THIS THIRD PARTY WILL BE THE ADJUSTER . THE ADJUSTER SENDS YOU A LINK AND YOU DO ALL THE WORK. AND IT IS UNNECESSARY IMFORMATION THEY REQUEST FOR “SECURITY”? A WINDOW LOGO FOR SECURITY ?

FINALLY THEY PUSHED THROUGH AND 1 MINUTE LATER I GET A CALL FROM THE WINDOW REPAIR SHOP THAT I DID NOT CHOOSE.

THE SHOP I ORIGINALLY REQUESTED HAD RECEIVED THE CLAIM AND CALLED ME TO SCHEDULE BUT THEY CANCELED IN THE MIDDLE OF MY CALL WITH HIM

OH AND THEY SAID THE WIMDOW REPAIR DOES ADJUSTMENT AND THAT IS NOT TRUE

NATIONAL GENERAL IS THE MOST CORRUPT, UNPROFESSIONAL INSURANCE COMPANY I HAVE EVER EVER WORKED WITH

PERSONALLY, I AM THINKING A CLASS LAW SUIT FOR TRYING TO PSYCHOLOGICAL ABUSE TALK ANOUT MANIPULATION AND GASLIGHTING

I DO THINK THE AGENTS WERE DOING THEIR BEST BUT THE CORPORATION, THE BIGGY WIGS MAKING MONEY ARE SHADY

DEFINITELY CHANGING

I paid for a year upfront then almost a month later they not only cancelled my policy with a letter giving me a couple days notice but also went up on the premium by almost $300 and still hadn't told me that part. So I'm having to pay out of pocket for another policy while I wait for them to give me back the rest of my money and even though I paid upfront they're going to charge me for that first month with the amount the abruptly changed the total to. That is dishonest and effectively theft! I will be looking into what actions I can take, this is not ok.

If I could give no stars, I would. DO NOT USE NATIONAL INSURANCE FOR AUTO. WORST Experience by far. Both Rosa Gamino and Sarin Cornett are awful at their jobs with awful customer service. Both myself and the auto body shop who did the repairs of my car are absolutely shocked and disappointed at how this insurance company handled our situation. They disappeared and even went to the point of disconnecting their phone when my car was at the body shop. Nobody else from the insurance could help because sadly Sarina is the higher up/manager. We just had to wait and leave the car at the shop for an extra few days after being completed because this insurance refused to answer phone calls to finalise the final repair. I even had to pay extra out of pocket just to get the car home. Rosa claimed I would be reimbursed but obviously disappeared again and refusing to call me or the body shop back. PLEASE DO NOT USE THIS INSURANCE, AVOID AT ALL COSTS. Have also been told by the body shop that this is normal for NG Insurance, they always treat their customers this way. And make the whole process extra stressful. Still trying to get my reimbursement with no luck, hopefully this review will prompt someone from the company to call me because I have sent endless emails and left plenty of voicemails. So far, unable to reach anyone from this ridiculous insurance company.

Shadiest insurance company I’ve ever worked with, from start to finish!