Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... もっと見る
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From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... もっと見る
企業が回答しました
The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... もっと見る
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... もっと見る
企業が回答しました
企業情報
Neptune - Cambridge について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, 英国
- 01223 643 535
4.7
優良
266件のレビュー
顧客にレビューを依頼しています
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Neptune - Cambridge からの回答
Good Afternoon,
I am sorry to hear your order arrived damaged.
Please can you send us a picture to Onlinestore@neptune.com and one of our team will resolve this for you.
Kind Regards,
Jamie
The delivery people were so helpful and…
The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn’t have to worry about it at all. All the staff at every stage have been brilliant.
2026年7月29日
自発的なレビュー
Great customer service!
Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recommend!
2026年7月25日
自発的なレビュー
Helpful, friendly, careful
Helpful staff at Cambridge store, Lovely furniture, really friendly and careful delivery team.
2026年7月1日
自発的なレビュー
Neptune - Cambridge からの回答
Good Morning,
We're so pleased to hear you had such a positive experience with our team at the Cambridge store and with your delivery. Thank you for your kind words! We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader
Alfi and Josh delivered our furniture
Alfi and Josh delivered our furniture. Very professional and efficient
2026年6月16日
自発的なレビュー
Neptune - Cambridge からの回答
Good Morning,
We are delighted to hear our team provided professional and efficient service. Thank you for your kind words, i will be sure to pass them on to Alfi & Josh.
Best wishes,
Nikki - Store & Design Leader
Would highly recommend...
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen to such a great standard and Mitch's painting 'touch up' was like nothing I've ever seen. Thank you to James for overseeing the smooth running of the project and liasing with our contractor to keep everything on track!
2026年2月16日
自発的なレビュー
Neptune - Cambridge からの回答
Good morning Charlotte,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that you were happy with the design, installation, and overall smooth running of your project. Thank you for your kind words!
It has been a pleasure to work on your new Kitchen with you.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Just a lovely place to visit
Just a lovely place to visit, beautiful, inspirational rooms and products, helpful friendly staff
2026年5月30日
自発的なレビュー
Neptune - Cambridge からの回答
Good Morning,
We're so glad you enjoyed your visit and found our rooms and products, inspiring!
We look forward to seeing you again soon.
Best wishes
Nikki - Store & Design Leader
The staff were helpful when I needed…
The staff were helpful when I needed them the settings were excellent just what I need for what I was looking for.
2026年5月25日
自発的なレビュー
Neptune - Cambridge からの回答
Good Morning,
Thank you so much for taking the time to give such wonderful feedback! We look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Found the whole experience good and the…
Found the whole experience good and the end product THE NEW KITCHEN including a new floor supplied by Neptune great ! The whole team of James Beth Ben Mitch and Nicky did a great job. Ben the kitchen fitter was impressive all round ! Thanks to everyone! Gill & Geoff white .
2026年5月29日
自発的なレビュー
Neptune - Cambridge からの回答
Hi Geoff & Gillian,
We're so pleased to hear you had such a positive experience with your new kitchen and flooring. It's wonderful to know our team did a great job, and we appreciate your kind words about the kitchen fitter.
It was a real joy to work with you both on your new kitchen.
Look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Sofa delivery was excellent
We had a great experience with the delivery of our sofa from Alfi and Josh. Excellent service.
2026年4月29日
自発的なレビュー
Neptune - Cambridge からの回答
We are so pleased to hear you had a great delivery experience. Thank you for sharing your positive feedback, i will be sure to pass it on to Alfie & Josh.
Best wishes,
Nikki - Store & Design Leader
Lovely product as always
Lovely product as always, fast delivery and customer service was good
2026年5月12日
Neptune - Cambridge からの回答
Good Morning Sinead,
We're so happy you enjoyed our product and service. Thank you for your kind words!
Look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Shopping at Neptune Cambridge always…
Shopping at Neptune Cambridge always feels like a fabulous treat. The staff are friendly and helpful and I am always delighted with my purchases.
2026年5月8日
自発的なレビュー
Neptune - Cambridge からの回答
Good Morning Elspeth,
We're so pleased you enjoy your visits with us and are delighted with your purchases. Thank you for your kind words!
We look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Neptune is evidence that the UK still…
Neptune is evidence that the UK still has what it takes to outperform the rest of the world in design, quality and service. Jo is always helpful and polite and the store in Cambridge is definitely worth a visit for inspiration. I absolutely love the fact they automatically register your purchase with a lifetime warranty and send it to you by email.
2026年2月11日
Neptune - Cambridge からの回答
Dear April, thank you so much for your lovely review of our Cambridge store and Jo in particular - we will be sure to pass on your kind words and I'm so happy to hear you are gaining so much inspiration with each visit. Thank you also for your feedback on our lifetime guarantee - we are so proud to offer this.
All my best,
Amy at Neptune Support Office
Excellent delivery and installation
Alfie and Josh were knowledgeable, helpful and incredibly professional when delivering and assembling our piece of furniture.
2026年4月7日
自発的なレビュー
Neptune - Cambridge からの回答
Dear Julia, thank you for your wonderful feedback. We’re delighted to hear that Alfie and Josh provided such a professional and helpful delivery and installation experience. We’ll be sure to pass your kind comments on to them, and we hope you enjoy your new furniture for many years to come.
All my best,
Amy at Neptune Support Office
A huge thank you
A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix and match lots of combinations until we were really happy with our choice, and they were so great with our little ones whilst we tried to focus on the furniture shopping!
I’d also like to mention our delivery team Andre and Liam who arrived on time, unloaded and assembled the furniture swiftly, and took all the boxes away leaving me with a tidy house. They were great.
You were all really amazing, thank you!
2026年2月7日
自発的なレビュー
Neptune - Cambridge からの回答
Dear Katie, thank you so much for your lovely feedback, it truly means a lot to us.
We’re delighted to hear that Jo, Sarah, and Sian made your shopping experience enjoyable and stress-free, and that they could help you find the perfect combination for your dining space. It’s also wonderful to know they made things a little easier while you had your little ones with you!
We’ll be sure to pass on your kind words to Andre and Liam as well, it's great to hear they made the delivery and setup smooth and hassle-free.
Thank you again for choosing us, and we hope you enjoy your new dining table and chairs for many years to come!
All my best,
Amy at Neptune Support Office
Excellent!
Excellent service and delivery from André and Liam - they were very careful with the furniture, respectful and we couldn’t be happier with the overall experience from Neptune - 5 stars!
2026年4月14日
自発的なレビュー
Neptune - Cambridge からの回答
Dear Liliya, thank you for your lovely feedback. We’re so pleased to hear André and Liam delivered your furniture with such care and respect, and that your overall experience with Neptune was a great one. It’s wonderful to know everything met your expectations.
All my best,
Amy at Neptune Support Office
Neptune Wow!!
From the moment we arrived to a beautifully laid out store and the ladies there were helpful not pushy we had a wonderful experience and will be back for more retail therapy as soon as we move.
Many Thanks!!!
Jacky & Cliff
2026年4月11日
自発的なレビュー
Neptune - Cambridge からの回答
Thank you Jacky and Cliff for your lovely feedback. We’re so pleased to hear you enjoyed your visit and felt so well looked after by the team while exploring the store. It’s great to know the experience was relaxed and enjoyable for you, and we look forward to welcoming you back once you’ve moved.
All my best,
Amy at Neptune Support Office
Excellent customer service
Excellent customer service - knowledgeable and helpful.
2026年3月24日
自発的なレビュー
Neptune - Cambridge からの回答
Morning Sally Anne,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again in the showroom.
Best Wishes
Nikki - Store Leader
Love our new Neptune furniture
Love our new Neptune furniture. Beautiful quality and style and incredibly comfortable. Worth the wait!
2026年3月11日
Neptune - Cambridge からの回答
Hi Clare,
Thank you so much for leaving such a lovely review.
Glad to hear you love your new furniture!
We look forward to seeing you in store again.
Best Wishes
Nikki -Store Leader
Neptune - Cambridge からの回答
Good Morning Kathie,
Thank you so much for taking the time to leave a lovely review. We hope to see you in store again soon.
Best wishes
Nikki - Store Leader
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