Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... もっと見る
企業が回答しました
The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... もっと見る
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... もっと見る
企業が回答しました
企業情報
Neptune - Cambridge について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, 英国
- 01223 643 535
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Really happy with my Edinburgh console…
Really happy with my Edinburgh console table and basket. They look better than expected and the furniture is so well made. Furniture delivery was efficient and friendly too. All round excellent service.

Neptune - Cambridge からの回答

Neptune - Cambridge からの回答
Enjoy going to Neptune
Enjoy going to Neptune, love looking around, large or small ll purchase, all good quality and beautiful.
Staff are always welcoming and friendly, visiting Neptune is a treat.

Neptune - Cambridge からの回答
Excellent service as always and a…
Excellent service as always and a beautifully made product. We are very pleased.

Neptune - Cambridge からの回答
Usual high quality furniture with its…
Usual high quality furniture with its life time guarantee and friendly and professional delivery team of Andre and Liam

Neptune - Cambridge からの回答
Exceptionally helpful staff
Exceptionally helpful staff, from sales to delivery. Chairs look lovely in their new home.

Neptune - Cambridge からの回答
An amazing experience with Neptune
We have just taken delivery of our new sofas / furniture & are extremely pleased with our whole experience with Neptune. Nikki & the whole team at Cambridge have been brilliant, with the advice they gave us & the time they spent with us getting all our choices just how we wanted them. Thank you Nikki & your team so much!
Dan & Dave delivered the furniture today & were also extremely good - they set up the furniture in our room exactly where we wanted it & took a great deal of care during their visit, checking that we were happy with everything - thank you.
The quality of the products from Neptune have exceeded our expectations & we can not recommend Neptune highly enough.
In fact, we can’t wait to return to Neptune Cambridge again soon, even if it’s for a browse of their beautiful products!!

Neptune - Cambridge からの回答
Excellent helpful service at Harlston
Excellent helpful service at Harlston. Table and chairs delivered on time. Assembled quickly by the 2 pleasant delivery men.
Very pleased.

Neptune - Cambridge からの回答
Neptune's excellent Cambridge team
Helpful, well-informed staff who are always cheerful and welcoming.

Neptune - Cambridge からの回答
Check the delivered product
Bought a granite garden table from Harston store who were charming and very helpful. Sadly, the Swindon depot delivered a defective product.
Neptune corporate took persuading from us and Harston store manager to exchange it.
The table was offered 'pre-sealed', but little evidence of this. So £44 spent on granite cleaner and sealant which we will apply. The delivery teams did a good job.

Neptune - Cambridge からの回答
Delivery guys Andre and Nev called…
Delivery guys Andre and Nev called ahead arrived on time and were very polite and helpful, excellent service

Neptune - Cambridge からの回答
Nev and Andre delivered our Charlecote…
Nev and Andre delivered our Charlecote kitchen island today. They both provided excellent service and went above and beyond to ensure we were happy with our purchase. Thank you Nev and Andre!

Neptune - Cambridge からの回答

Neptune - Cambridge からの回答
We’re really pleased with the items we…
We’re really pleased with the items we bought.
The staff in the shop are very friendly helpful and knowledgeable
The delivery men were very careful and assembled our cupboard efficiently and cheerfully

Neptune - Cambridge からの回答
Our first visit and purchase from…
Our first visit and purchase from Neptune. Jo helped us choose the right coffee and side tables, and they are perfect.
They gave us a date for delivery and we had a telephone call from the driver when they were 30 minutes away. The delivery men bought our tables in, and set them up where I wanted, and then took all the cardboard packing away. We will definitely return for our next purchase!

Neptune - Cambridge からの回答
Lovely sales assistant
Lovely sales assistant - so helpful
Not my usual Neptune - I was visiting Cambridge and passing through to visit my daughter at uni.
Will definitely be back !
Bar stools and kitchen draw inserts all fab.
Thank you

Neptune - Cambridge からの回答
Poor Delivery…
All our Neptune products and items are great and of the highest quality. However, the 'two man, white glove' delivery of our £7,500+ sofa really let them down. When they arrived at the house, one of the delivery men got out of the lorry and immediately lit up a cigarette before starting to unload the sofa. If he was that desperate, surely he could have done that 'down the road' before the delivery?
After the delivery, he then said he needed to take to break so sat on out driveway in the lorry for about half an hour.
I know this all sounds like a 'first world criticism' (and I don't want it to lose the guy his job) but this die feel like a second class service for a first class product.
Happy to discuss further.

Neptune - Cambridge からの回答
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