Visited Neptune Cambridge looking for some new furniture. As well as it being a gorgeous showroom, the staff were lovely and so helpful, even letting us move items from floor to floor to see how they... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We always find the Cambridge Neptune super friendly but Sarah went above and beyond today when we were purchasing a Garden bench.A million thanks again Sarah and to all the other team members
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Alfi and Josh were amazing this morning. Very polite, showed up on time, helped me set up the table etc. overall a very positive purchased with a great service.
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... もっと見る
企業が回答しました
企業情報
Neptune - Cambridge について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, 英国
- 01223 643 535
4.8
優良
272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendliness of the staff and love the…
Friendliness of the staff and love the neptune products
2025年12月2日
Neptune - Cambridge からの回答
Hi Gill,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader
Such excellent personal service
Loved the layout and how beautiful the Neptune sale room was . The staff were extremely knowledgable and attentive . We were made to feel welcomed!!
2025年11月21日
Neptune - Cambridge からの回答
Hi Doug,
Thank you so much for taking the time to leave such a lovely review.
We hope to see you again soon.
Best wishes
Nikki - Store Leader
Excellent service from Alfi & Josh
Excellent service from Alfi & Josh. Fast & professional.
2025年11月21日
自発的なレビュー
Neptune - Cambridge からの回答
Hi Alan,
Thank you so much for leaving a lovely review for the delivery team. I will make sure their team leaders receive your feedback.
Best wishes
Nikki - Store Leader
Excellent delivery.
Andre and Chris delivered two chairs today. They were very helpful choosing the best way to bring them into the house. All done quickly and easily.
Had great help and advice from the staff in the Cambridge shop when ordering furniture.
2025年11月19日
自発的なレビュー
Neptune - Cambridge からの回答
Hi Maggie, Thank you so much for leaving such a wonderful review! it was a pleasure helping you with options for your living room.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
Excellent Service
My issue was dealt with professionally and promptly. Jodie was especially helpful and very friendly.
I love Neptune and think their staff are always willing to help and go the extra mile.
Thank you.
2025年11月17日
自発的なレビュー
Neptune - Cambridge からの回答
Hi Nikki ! Thank you for your 5* feedback regarding our Customer Experience Team Leader, Jodie. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
Neptune - Cambridge からの回答
Thank you so much for taking the time to leave us a lovely review.
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Friendly helpful staff with no pressure…
Friendly helpful staff with no pressure to buy and a great cup of coffee.
2025年11月12日
Neptune - Cambridge からの回答
Hi Brain,
Thank you so much for taking the time to leave a lovely review.
The kettle is always on for you :).
Best wishes
Nikki - Store Leader
Really happy with my Edinburgh console…
Really happy with my Edinburgh console table and basket. They look better than expected and the furniture is so well made. Furniture delivery was efficient and friendly too. All round excellent service.
2025年11月7日
Neptune - Cambridge からの回答
Good Morning Anna,
Thank you so much for taking the time to leave such a lovely review.
So pleased you love your console!
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Neptune - Cambridge からの回答
Good Morning,
Thank you so much for leaving such a lovely review.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store leader
Enjoy going to Neptune
Enjoy going to Neptune, love looking around, large or small ll purchase, all good quality and beautiful.
Staff are always welcoming and friendly, visiting Neptune is a treat.
2025年10月17日
Neptune - Cambridge からの回答
Hi Jane,
Thank you so much for leaving such a lovely review. So lovely to hear you love Neptune as much as we do!
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
Excellent service as always and a…
Excellent service as always and a beautifully made product. We are very pleased.
2025年10月14日
Neptune - Cambridge からの回答
Hi Matthew,
Thank you so much for taking the time to leave a reply. So pleased you love your new table and chairs.
We look forward to seeing you in the showroom again soon.
Best,
Nikki - Store leader
Usual high quality furniture with its…
Usual high quality furniture with its life time guarantee and friendly and professional delivery team of Andre and Liam
2025年10月1日
自発的なレビュー
Neptune - Cambridge からの回答
Dear Tim,
Thank you so much for taking the time to leave a review. I will be sure to pass on your kind words to the delivery Team.
Best wishes
Nikki - Store Leader
Neptune - Cambridge からの回答
Dear Peter,
Thank you so much for taking the time to leave us a review. It has been a pleasure to work on your home.
Best wishes,
Nikki, Pauline & Beth
Exceptionally helpful staff
Exceptionally helpful staff, from sales to delivery. Chairs look lovely in their new home.
2025年9月30日
Neptune - Cambridge からの回答
Hi Alison,
Thank you so much for taking the time to leave such a lovely review. We are so pleased you love your chairs!
We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader
An amazing experience with Neptune
We have just taken delivery of our new sofas / furniture & are extremely pleased with our whole experience with Neptune. Nikki & the whole team at Cambridge have been brilliant, with the advice they gave us & the time they spent with us getting all our choices just how we wanted them. Thank you Nikki & your team so much!
Dan & Dave delivered the furniture today & were also extremely good - they set up the furniture in our room exactly where we wanted it & took a great deal of care during their visit, checking that we were happy with everything - thank you.
The quality of the products from Neptune have exceeded our expectations & we can not recommend Neptune highly enough.
In fact, we can’t wait to return to Neptune Cambridge again soon, even if it’s for a browse of their beautiful products!!
2025年9月30日
自発的なレビュー
Neptune - Cambridge からの回答
Dear Alastair,
It has been an absolute pleasure to help you with your beautiful home. From flooring to furniture, it has all been a joy!
I cannot thank you enough for your continued kind words of the team here at Neptune Cambridge and we look forward to seeing you both instore again soon.
Best wishes
Nikki & the Cambridge Team
Friendly and informative staff.
2025年9月16日
Neptune - Cambridge からの回答
Hi Lesley,
Thank you so much for leaving such a lovely review.
Best wishes,
Nikki - Store Leader
Excellent helpful service at Harlston
Excellent helpful service at Harlston. Table and chairs delivered on time. Assembled quickly by the 2 pleasant delivery men.
Very pleased.
2025年8月20日
自発的なレビュー
Neptune - Cambridge からの回答
Hi Ruth,
Thank you so much for leaving such a lovely review.
We hope you have many wonderful years around your beautiful new table.
Best,
Nikki - Store Leader
Neptune's excellent Cambridge team
Helpful, well-informed staff who are always cheerful and welcoming.
2025年8月19日
Neptune - Cambridge からの回答
Hi Michael,
Thank you so much for taking the time to leave such a lovely review.
we look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Check the delivered product
Bought a granite garden table from Harston store who were charming and very helpful. Sadly, the Swindon depot delivered a defective product.
Neptune corporate took persuading from us and Harston store manager to exchange it.
The table was offered 'pre-sealed', but little evidence of this. So £44 spent on granite cleaner and sealant which we will apply. The delivery teams did a good job.
2025年6月20日
自発的なレビュー
Neptune - Cambridge からの回答
Hi Colin. Thank you for your feedback. I'm glad this was resolved for you. We look forward to seeing you again in store soon. With warmest regards, Scott
Delivery guys Andre and Nev called…
Delivery guys Andre and Nev called ahead arrived on time and were very polite and helpful, excellent service
2025年8月20日
自発的なレビュー
Neptune - Cambridge からの回答
Hi David! Thank you for taking the time to leave us your 5* review. We love reading reviews about our teams and will be sure to pass this on to Andre and Nev. We look forward to seeing you again soon. With warmest regards. Scott
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