Neptune - Cambridge レビュー 

266
TrustScore 5段階評価の4.5

4.7

21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... もっと見る

5つ星のうち5の評価

From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... もっと見る

企業が回答しました

5つ星のうち5の評価

The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... もっと見る

5つ星のうち5の評価

The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Cambridge について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • 21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, 英国

  • 01223 643 535

4.7

優良

TrustScore 5段階評価の4.5

266件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(266)

過去12か月のレビュー数: 2,169

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Really happy with my Edinburgh console…

Really happy with my Edinburgh console table and basket. They look better than expected and the furniture is so well made. Furniture delivery was efficient and friendly too. All round excellent service.

2025年11月7日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Good Morning Anna,
Thank you so much for taking the time to leave such a lovely review.
So pleased you love your console!
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader

5つ星のうち5の評価

As always

As always your staff are polite and helpful and the products first class

2025年10月20日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Good Morning,
Thank you so much for leaving such a lovely review.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store leader

5つ星のうち5の評価

Enjoy going to Neptune

Enjoy going to Neptune, love looking around, large or small ll purchase, all good quality and beautiful.
Staff are always welcoming and friendly, visiting Neptune is a treat.

2025年10月17日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Jane,
Thank you so much for leaving such a lovely review. So lovely to hear you love Neptune as much as we do!
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader

5つ星のうち5の評価

Excellent service as always and a…

Excellent service as always and a beautifully made product. We are very pleased.

2025年10月14日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Matthew,
Thank you so much for taking the time to leave a reply. So pleased you love your new table and chairs.
We look forward to seeing you in the showroom again soon.
Best,
Nikki - Store leader

5つ星のうち5の評価

Usual high quality furniture with its…

Usual high quality furniture with its life time guarantee and friendly and professional delivery team of Andre and Liam

2025年10月1日
自発的なレビュー
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Dear Tim,
Thank you so much for taking the time to leave a review. I will be sure to pass on your kind words to the delivery Team.
Best wishes
Nikki - Store Leader

5つ星のうち5の評価

Quality product and support

Quality product and support

2025年10月1日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Dear Peter,
Thank you so much for taking the time to leave us a review. It has been a pleasure to work on your home.
Best wishes,
Nikki, Pauline & Beth

5つ星のうち5の評価

Exceptionally helpful staff

Exceptionally helpful staff, from sales to delivery. Chairs look lovely in their new home.

2025年9月30日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Alison,
Thank you so much for taking the time to leave such a lovely review. We are so pleased you love your chairs!
We look forward to seeing you again soon.

Best wishes
Nikki - Store Leader

5つ星のうち5の評価

An amazing experience with Neptune

We have just taken delivery of our new sofas / furniture & are extremely pleased with our whole experience with Neptune. Nikki & the whole team at Cambridge have been brilliant, with the advice they gave us & the time they spent with us getting all our choices just how we wanted them. Thank you Nikki & your team so much!
Dan & Dave delivered the furniture today & were also extremely good - they set up the furniture in our room exactly where we wanted it & took a great deal of care during their visit, checking that we were happy with everything - thank you.
The quality of the products from Neptune have exceeded our expectations & we can not recommend Neptune highly enough.
In fact, we can’t wait to return to Neptune Cambridge again soon, even if it’s for a browse of their beautiful products!!

2025年9月30日
自発的なレビュー
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Dear Alastair,
It has been an absolute pleasure to help you with your beautiful home. From flooring to furniture, it has all been a joy!
I cannot thank you enough for your continued kind words of the team here at Neptune Cambridge and we look forward to seeing you both instore again soon.

Best wishes
Nikki & the Cambridge Team

5つ星のうち5の評価

Excellent helpful service at Harlston

Excellent helpful service at Harlston. Table and chairs delivered on time. Assembled quickly by the 2 pleasant delivery men.
Very pleased.

2025年8月20日
自発的なレビュー
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Ruth,
Thank you so much for leaving such a lovely review.
We hope you have many wonderful years around your beautiful new table.
Best,
Nikki - Store Leader

5つ星のうち5の評価

Neptune's excellent Cambridge team

Helpful, well-informed staff who are always cheerful and welcoming.

2025年8月19日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Michael,
Thank you so much for taking the time to leave such a lovely review.
we look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader

5つ星のうち3の評価

Check the delivered product

Bought a granite garden table from Harston store who were charming and very helpful. Sadly, the Swindon depot delivered a defective product.
Neptune corporate took persuading from us and Harston store manager to exchange it.
The table was offered 'pre-sealed', but little evidence of this. So £44 spent on granite cleaner and sealant which we will apply. The delivery teams did a good job.

2025年6月20日
自発的なレビュー
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Colin. Thank you for your feedback. I'm glad this was resolved for you. We look forward to seeing you again in store soon. With warmest regards, Scott

5つ星のうち5の評価

Delivery guys Andre and Nev called…

Delivery guys Andre and Nev called ahead arrived on time and were very polite and helpful, excellent service

2025年8月20日
自発的なレビュー
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi David! Thank you for taking the time to leave us your 5* review. We love reading reviews about our teams and will be sure to pass this on to Andre and Nev. We look forward to seeing you again soon. With warmest regards. Scott

5つ星のうち5の評価

Nev and Andre delivered our Charlecote…

Nev and Andre delivered our Charlecote kitchen island today. They both provided excellent service and went above and beyond to ensure we were happy with our purchase. Thank you Nev and Andre!

2025年8月19日
自発的なレビュー
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Leon! Thank you for taking the time to leave us your 5* seal of approval. We love reading reviews about our teams and will be sure to pass this on to Andre and Nev.  We look forward to seeing you again soon. With warmest regards. Scott

5つ星のうち5の評価

Excellent service from very friendly…

Excellent service from very friendly personnel!

2025年8月5日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Dear Maurice,
Thank you so much for taking the time to leave a lovely review.
We look forward to welcoming you back into store soon.
Best wishes
Nikki - Store Leader

5つ星のうち5の評価

We’re really pleased with the items we…

We’re really pleased with the items we bought.
The staff in the shop are very friendly helpful and knowledgeable
The delivery men were very careful and assembled our cupboard efficiently and cheerfully

2025年7月30日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Sarah,
Thank you so much for taking the time to leave such a lovely review.
So pleased to hear you love what you bought.
Hope to see you instore again soon.
Best wishes - Nikki
Store Leader

5つ星のうち5の評価

Our first visit and purchase from…

Our first visit and purchase from Neptune. Jo helped us choose the right coffee and side tables, and they are perfect.
They gave us a date for delivery and we had a telephone call from the driver when they were 30 minutes away. The delivery men bought our tables in, and set them up where I wanted, and then took all the cardboard packing away. We will definitely return for our next purchase!

2025年7月22日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Nicola,
Thank you so much for taking the time to leave such a lovey review.
So wonderful to hear that you enjoyed your visit to us and that you are pleased with your purchases.
We hope to see you again soon.
Best wishes, Nikki
Store Leader

5つ星のうち5の評価

Lovely sales assistant

Lovely sales assistant - so helpful
Not my usual Neptune - I was visiting Cambridge and passing through to visit my daughter at uni.
Will definitely be back !
Bar stools and kitchen draw inserts all fab.
Thank you

2025年7月18日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi Mrs. Jackson
Thank you so much for taking the time to leave such a lovely review.
Hope to see you again soon.
Best wishes - Nikki
Store Leader

5つ星のうち4の評価

Poor Delivery…

All our Neptune products and items are great and of the highest quality. However, the 'two man, white glove' delivery of our £7,500+ sofa really let them down. When they arrived at the house, one of the delivery men got out of the lorry and immediately lit up a cigarette before starting to unload the sofa. If he was that desperate, surely he could have done that 'down the road' before the delivery?
After the delivery, he then said he needed to take to break so sat on out driveway in the lorry for about half an hour.
I know this all sounds like a 'first world criticism' (and I don't want it to lose the guy his job) but this die feel like a second class service for a first class product.
Happy to discuss further.

2025年7月2日
Neptune - Cambridge ロゴ

Neptune - Cambridge からの回答

Hi James,
Thank you so much for taking the time to give such valuable feedback. I have passed this on to the drivers team.
I am truly sorry that you didn't have the best delivery experience.

I hope you enjoy your beautiful new sofa and look forward to welcoming you back into the showroom soon.

Best,
Nikki - Store Leader

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