Love going to the Chichester store , the ladies are always helpful , friendly and professional. We saw Karon for our first kitchen design visit. She listened to our needs and came up with some really... もっと見る
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Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoke... もっと見る
The team at Chichester were all very welcoming and helpful. The experience is very relaxed and enjoyable which makes it a joy when deciding on purchases. Great tea and coffee too plus dog biscuits for... もっと見る
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Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... もっと見る
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企業情報
Neptune - Chichester について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, 英国
- 01243 904417
4.8
優良
284件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Always a lovely experience at Neptune…
Always a lovely experience at Neptune in Chichester. Beautiful room settings and accessories. Staff lovely and friendly.
2026年6月7日
自発的なレビュー
Love going to the Chichester store
Love going to the Chichester store , the ladies are always helpful , friendly and professional. We saw Karon for our first kitchen design visit. She listened to our needs and came up with some really positive suggestions. Live the furniture , had it for years and it lasts.
2026年5月31日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
We received no satisfactory help
We received no satisfactory help. We bought two very expensive sofas. We were told that they could not be treated against stains. Our other furniture from Heal’s and Timothy Oulton was treated.
We were also told you could not provide arm covers- again not a problem we have had with good furnishers.
2026年2月26日
Neptune - Chichester からの回答
Dear Mr Henderson
Thank you for reaching out to us to highlight your disappointment that Neptune doesn’t offer fabric protection or arm caps for your Eva sofas. I do understand why you want to protect your investment, and I am sorry for any disappointment this news has caused. As I understand it from chatting with Karen, this was not discussed at the time of purchase, but please do correct me if that’s not the case.
I’m afraid we don’t offer any post production protectants for our fabrics. Applying them to natural materials can alter the texture, cause discoloration, or compromise the fabric's integrity. Also, some treatments contain ingredients such as PFOA & PFOS, which have been listed in worldwide health alerts as potentially toxic chemicals found in human tissue, wildlife & the environment.
These sprays are also often not a one-time solution, will need to be re-applied, and may weaken the fabric fibres they hope to protect. From my time at Heal’s, I know that they do supply some ‘smart’ fabrics that have an inherent stain resistant treatment woven in that would make any aftermarket spray redundant. They also offer insurance, but not protection, to cover any subsequent cleaning to resolve issues. They don’t offer any fabric spray protection.
To keep your sofa looking its best, we recommend following the care instructions on our website:
https://www.neptune.com/pages/care-guides-textiles
Please let us know if you have any other questions about daily care or safe cleaning methods.
Unfortunately, we don’t manufacture arm caps for any of our sofas or armchairs. However, we do sell our fabric by the metre so it may be possible for you to have them to be made for you if you happen to know a reputable upholsterer. I’m very sorry that this is not a service that Neptune currently provides.
We appreciate you bringing these concerns to our attention & I’m sorry that we weren’t able to cover this before you completed your purchase. I will be speaking to all of our staff as a point of training to enable us to satisfactorily manage our customers’ expectations.
Best regards
Howard Newton
Client Experience Lead
Neptune Chichester
Brand new kitchen
I started my Neptune experience in December. I visited the Chichester store to look at ideas for a complete new kitchen. The entire staff were just lovely and knowledgeable and helpful. Long story short, I ended up purchasing my entire kitchen from them. Jo Liddle and all members I spoke with at Chichester store have been amazing and assured me all the way having never renovated before. All the team, Ian and Stu the installers,Tom the painter and Ian project manager worked on time and professionally ( and so friendly to have in my home). From start to finish I’ve felt reassured when in doubt about things and have always been able to contact for advice and anything I’ve questioned. Couldn’t recommend more. Now have to get used to where everything is and settle in. Kitchen now complete May 2026
2025年12月10日
自発的なレビュー
Amazing customer service
Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoken to other members of staff on the phone at Chichester who were very helpful in getting the information we needed to make our final decision, and super helpful with the delivery. Outstanding customer service from the whole team !
2026年5月21日
自発的なレビュー
Great customer service
I wanted to order some paint, I live on the Isle of Wight and couldn’t get over to the mainland. The lady I spoke too was made my shopping experience a pleasure, she was so helpful and friendly, I received my order quickly, the packaging was secure. Very good customer service and very efficient.
Suzy
2026年3月27日
自発的なレビュー
Neptune - Chichester からの回答
Thank you for your lovely feedback, Suzy. We’re so pleased to hear your order was handled smoothly and that the team was able to make the process easy and enjoyable for you from a distance. It’s great to know everything arrived quickly and securely packaged.
All my best,
Amy at Neptune Support Office
The team at Chichester were all very…
The team at Chichester were all very welcoming and helpful. The experience is very relaxed and enjoyable which makes it a joy when deciding on purchases. Great tea and coffee too plus dog biscuits for our four legged friend.
2026年4月9日
自発的なレビュー
Neptune - Chichester からの回答
Dear Julia, thank you for your lovely feedback. We’re delighted to hear you felt so welcomed by the team in Chichester and that the relaxed atmosphere made choosing your purchases an enjoyable experience. It’s great to know your four-legged friend was looked after too!
All my best,
Amy at Neptune Support Office
A Lovely building in a glorious country setting.
My friend and I love visiting the Drayton Neptune shop 2 or 3 times a year.
Although I would love to say I was ordering a kitchen (I love all the room layouts and enjoy wandering around them), we come for the faux flowers that adorn both our houses. Their cushions and homewares are also very tempting.
We were welcomed by a lovely assistant who recognised us from our last visit late last year. I wish that I had noted down her name, but will do next time if she is there. She took time to make us a coffee and have a laugh with us. She is a great ambassador for Neptune and a thoroughly nice person.
The faux flowers we come for are lovely and far more realistic than other makes I have bought over the years. Seeing them in the various rooms around the building also shows how they would look arranged in different vases.
2026年4月7日
自発的なレビュー
Neptune - Chichester からの回答
Thank you for your lovely feedback. We’re so pleased to hear you and your friend enjoy visiting our Chichester store and that it continues to be an inspiring place for you both. It’s wonderful to know you feel so warmly welcomed on each visit and that the team helped make your time there even more enjoyable.
We’re also delighted to hear how much you’re enjoying the faux flowers and finding inspiration from the room settings throughout the store. We really appreciate you taking the time to share your experience.
All my best,
Amy at Neptune Support Office
Great service and great products
We have purchased a number of products from Neptune over the last year or so. Without exception the quality and design is first-rate and we have not been disappointed. In all cases we have visited the Chichester store to view and choose items for our home. Staff at this store are unfailingly helpful, knowledgeable and courteous to a fault; in particular, Howard, Karen and Emma have been both welcoming and extremely charming, and made our experience with Neptune an absolute pleasure.
2026年4月4日
自発的なレビュー
Neptune - Chichester からの回答
Dear Trevor, thank you for your thoughtful feedback. We’re delighted to hear you’ve been so pleased with the quality and design of your purchases, and that your visits to our Chichester store have been such a positive experience.
It’s wonderful to know Howard, Karen, and Emma have helped make your time with us so enjoyable.
All my best,
Amy at Neptune Support Office
The staff are always very friendly and…
The staff are always very friendly and there to help if needed. A drink is offered while you browse the displays. They are getting better with their "available now" items but could still improve. Who wants to wait 11-12 weeks for an item !! Furniture is a good quality but they do charge for delivery which used to be free.
2026年3月25日
自発的なレビュー
Neptune - Chichester からの回答
Dear Graham, thank you so much for your review and for taking the time to send us your feedback. I'm so happy to hear our Chichester team were able to provide you with such lovely service.
While we are always trying to improve on lead times, the 11+ weeks is normally due to an item being made to order which is not a process we can currently expedite as it is made from scratch in our factory, customised to your requirements. There are also sometimes items that do go out of stock, we always try to re-stock as quickly as possible.
We do now need to charge for deliveries due to the rising cost of delivering but I will pass on all of your review to the appropriate teams as we truly appreciate all feedback.
All my best,
Amy at Neptune Support Office
Very good quality and excellent service…
Very good quality and excellent service of the brand and products
2026年3月12日
Neptune - Chichester からの回答
Hi Mr Fley
Thank you for the positive review! I do hope the flowers were well received?
Best regards
Howard & the Chichester team
Such a friendly Store to visit
Such a friendly Store to visit. The Staff are incredibly helpful and it’s always a pleasure to spend time just browsing. Relaxing atmosphere.
2026年3月12日
Neptune - Chichester からの回答
Hello Irene
Thank you so much for the positive review. We always enjoy your visits!
Best regards
Howard & the Chichester team
Longmeadow garden furniture and great delivery service
I have just taken delivery of new garden furniture Longmeadow and coffee table. It is really beautiful, well made. I am delighted. Howard was great in the shop.
I have to mention the delivery support. Sean and Josh gave me a ring 30 mins before. They were polite, professional and extremely helpful and friendly. Took away all the waste to be recycled. They are both an asset to the company and great ambassadors outwith the shop. Thank you.
2026年3月12日
自発的なレビュー
Neptune - Chichester からの回答
Hi Fiona
Thank you so much for the kind words. It was lovely to able to help you. As I type this, it's finally sunny so I'm really hoping you're managing to enjoy your Longmeadow!
I will ensure that the dispatch team receive the feedback as well. They'll be delighted I'm sure.
All the best
Howard & the Chichester team
Lovely store (w Sussex) very helpful…
Lovely store (w Sussex) very helpful professional and friendly staff.
2026年3月2日
Neptune - Chichester からの回答
Hi Lissa
Thank you very much for the lovely review! We look forward to seeing you back in store soon
Best regards
Howard & the Chichester team
Neptune - Chichester からの回答
Thank you so much Tara, that's really lovely of you to take the time to feed back.
Hope to see you again soon,
Gemma and the Team at Neptune Chichester
Neptune - Chichester からの回答
Hello Vivienne,
We hope you can pop by again soon to add to your Neptune collection!
See you again,
Gemma and the Team at Neptune Chichester
Neptune - Chichester からの回答
Thank you Jim, glad the team were able to help!
Best wishes,
Gemma and the Team at Neptune Chichester
Staff are always helpful
Staff are always helpful, they are great with advice, and often offer you a coffee.
2026年1月19日
Neptune - Chichester からの回答
Thank you B Fisher!
We hope you can visit again soon and show us how the paint looks!
Best wishes,
Gemma and the team at Neptune, Chichester
Another positive shopping experience at…
Another positive shopping experience at Neptune Chichester. We visited to purchase dining chairs and Jenny and the team were very helpful, bringing the chairs out, making coffee and letting us seat-test without any pressure to make a decision. We left very happy with our purchase and Jenny made the ordering process very simple. She advised us on other products to maintain our existing Henley furniture. Best of all…our large German Shepherd was made very welcome and fed treats - another fan of shopping at Neptune
2026年1月17日
自発的なレビュー
Neptune - Chichester からの回答
Hi Fran,
Thank you so much for your lovely review and your kind words. The team loved having you visit, with your lovely dog of course! We hope to see you again soon.
Best wishes,
Gemma and the Team at Neptune Chichester
Neptune - Chichester からの回答
Hi Penny
Thank you so much for the lovely review. We look forward to seeing you in store soon!
Best regards
Howard & the Chichester team
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