Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... もっと見る
企業が回答しました
I bought some Sofia napkins from Neptune a while ago, and have recently wished I also had the matching table runner, but it's no longer stocked ! I thought maybe if I ring Neptune outlet in Swindo... もっと見る
We ordered the beautiful Harrington dining set just over five years ago and have loved it ever since. It still looks brand new and is incredibly comfortable. Recently I reached out to Neptune’s custom... もっと見る
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... もっと見る
企業が回答しました
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Frankland Road, SN5 8YG, Swindon, England, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great product, great service and kept informed along the way. Shout out to Lee and Craig for a 1st class delivery service too. Many thanks

Neptune - Outlet からの回答
Staff are lovely to deal with friendly and professional. The quality of the product is great. I received delivery well within 2 weeks of ordering. Amazing service. The delivery team Andre and Liam were a credit to the organisation.

Neptune - Outlet からの回答
As always fantastic service by Neptune - excellent delivery - special thanks to the delivery team Andre and Peter who kept me well informed of timings . Thank you for your help !

Neptune - Outlet からの回答
Delivered on time and on date agreed. Two delivery guys Andre and Peter took care bringing the sofas in and setting them up where we wanted. Also took time to inspect them and make sure we were happy. Products exactly what we ordered and very happy with them

Neptune - Outlet からの回答
Excellent help in store at Swindon Showroom and prompt, safe delivery. First class.

Neptune - Outlet からの回答
Andre and Peter delivered and assembled my Neptune furniture order today. They called ahead to confirm their ETA. They were very careful and considerate when bringing in each piece of furniture so as not to bump walls and doors. Great communication and service, and very happy with my purchases.
6735483/A

Neptune - Outlet からの回答
Steve and Joe were the nicest delivery guys you could hope for.
Helped put the furniture in the bedroom and took away all the packaging.
Had a lovely chat and consolidated our opinion that Neptune is a fabulous British company to buy from and always a great experience.

Neptune - Outlet からの回答
Staff could not have been more helpful at Swindon H.O. & outlet centre (especially Evie.) I arrived to discover that the shop does not have level access throughout the store but staff were quick to place ramps throughout, enabling me to access all areas in my wheelchair.
A lot of work has gone in to show off their products in lovely room settings and to make it a very enjoyable experience, made all the better by a lovely lunch in the cafe. The item I wanted had to be ordered but arrived by post a few days later. Very pleased.

Neptune - Outlet からの回答
Spoke to Carol today on the phone, it was a pleasure. Thank you again

Neptune - Outlet からの回答
Raphael and Roberto great job I can’t say how highly friendly and experienced delivery man thanks very much great job

Neptune - Outlet からの回答
As ever, great service from the Neptune Team.
A special mention to Brian and Andy who delivered our order this morning, having called us 30 minutes before arriving.
After carefully unpacking our items, checking for damage and positioning them, they then kindly removed all the packaging.
Neptune are not cheap but the quality is high, as is the service.

Neptune - Outlet からの回答
I ordered 4 chairs in April. They arrived in May. Unfortunately the wrong ones. Reordered 22 May. Finally I collected them on 2nd October after I rang to find out when they would be in stock, if I hadn't rung who knows how long it would have taken to let me know.

Neptune - Outlet からの回答
Great delivery service, delivery was booked in 10 days before it was due with plenty of notice and then delivery guys, Kyle and Bailey called 30 minutes before arriving.
Superb service!! Thank you

Neptune - Outlet からの回答
Query was dealt with quickly and replacements sent immediately

Neptune - Outlet からの回答
Totally efficient, from acknowledgment of the order to the actual delivery. Our delivery men were on time, courteous and careful with the furniture and our floor. Thank you Clint and Marcin for your care.

Neptune - Outlet からの回答
I had a sofa delivered today by Alfi and Josh from Neptune. The whole process was smooth and stress-free. They were friendly, polite and very professional. The sofa was delivered without any issues and they made sure to take away all of the packaging too, leaving everything tidy. Excellent service all round.

Neptune - Outlet からの回答
I cannot praise the efforts of Alfi and Josh who delivered our unit from Neptune Outlet today. They are a credit to your company … so polite and friendly and made every effort to ensure our cabinet got through a very tight doorway and then an awkward step up before it was safely in position - all this after carrying up external steps! Their second delivery to us .. we cannot praise their efforts and professionalism enough. The cupboard was perfect too, just as we expect with Neptune Kitchen pieces.

Neptune - Outlet からの回答
I made an enquiry regarding cabinet knobs as unfortunately ours were damaged during storage. We were unable to purchase online directly but Jodie ensured she helped with this. She was extremely polite and professional which is a refreshing change these days unfortunately.

Neptune - Outlet からの回答
Shout out to Dan and Jason for another courteous and friendly delivery today.
Very happy with the furniture items and wall art received after a Design appointment with the lovely Lucy from Bury SE store.

Neptune - Outlet からの回答
I received a furniture delivery today and was really pleased with the overall experience. Mike and Jason were brilliant and really helpful during the delivery.
Thanks again for the great service

Neptune - Outlet からの回答
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。