Neptune - Outlet レビュー 

92
TrustScore 5段階評価の4.5

4.7

Frankland Road, SN5 8YG Swindon, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We ordered two chairs then, 2 weeks later a dresser. The sales staff managed to combine the two orders into one delivery. The delivery team, Shane and Ryan, were excellent, called 30 mins before a... もっと見る

5つ星のうち5の評価

I took delivery of a large garden chair during the week. Alfi & Josh delivered and as is always the case, delivery was professional, polite and a pleasure. I have received many Neptune items and with... もっと見る

企業が回答しました

5つ星のうち4の評価

After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... もっと見る

企業が回答しました

5つ星のうち5の評価

Dream kitchen, exceptional quality and design, unrivalled. Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Outlet について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

92件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(92)

過去12か月のレビュー数: 2,287

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Trade Services Team

Lana from the Trade Services Team is absolutely amazing its great to work with people that are dedicated to doing an outstanding job.

2025年6月24日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Heather! Thank you for your 5* feedback. We love reading feedback about our teams and will be sure to pass your comments on. We look forward to seeing you again soon. Warmest regards, Scott

5つ星のうち5の評価

Great purchase and delivery experience

Neptune products are always great quality and the sales and delivery services are excellent too. Thanks to the lady who held the item for me and special thanks to Andre and Liam for carefully delivering and constructing our glass coffee table. Very pleasant, polite and friendly chaps.

2025年6月4日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

We appreciate your positive feedback! We're happy to hear that you find our products to be of great quality and that you were pleased with our sales and delivery services. Our team are glad they could provide a pleasant experience! We look forward to welcoming you again very soon!

5つ星のうち5の評価

Previous customers

Previous customers . As ever purchasing was easy. Delivery team (Alf and Josh on this occasion ) unpacked the items , checked all was well, placed them exactly and took the rubbish away . Always courteous and early to boot . Solid service

2025年6月18日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

We're happy to hear that purchasing was easy and the delivery went smoothly. It's great to know the team was courteous, efficient, and helpful with the setup. Thank you for your positive feedback!

5つ星のうち5の評価

Touch up paint for garden furniture…

Touch up paint for garden furniture arrived following day having spoken to Jenny who was very friendly and efficient having identified the colour I required.

2025年6月10日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

We're happy to hear that you received your touch-up paint so quickly. We're also glad that Jenny was able to help you identify the correct color too. Thank you for your feedback.

5つ星のうち5の評価

Delivery by Ant and Dec (sorry Sean)…

Delivery by Ant and Dec (sorry Sean) was very efficient and courteous. We are delighted with our new Suffolk side board. Excellent company.

2025年6月4日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Phillip! Thank you for your 5* feedback about Any and Sean! We look forward to seeing you again soon. With warmest regards, Scott

5つ星のうち5の評価

Dream Kitchen


Dream kitchen, exceptional quality and design, unrivalled.
Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and queries and all have been a breeze for Jenny, she knows what she’s doing and gets it done. The team have been there for support too.
Our experience has been pleasing in every way and we are now very proud owners of a most splendid kitchen.

2025年4月30日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

We're delighted you love your dream kitchen! It's wonderful to hear about your positive experience and that our team provided exceptional support. Thank you for sharing your kind words. We will of course pass your message on to Jenny who will be equally delighted for you! Best wishes from the Neptune Outlet Team.

5つ星のうち5の評価

Very happy with our chairs

Very happy with our chairs - Jenny went above and beyond to help us with the purchase - Thanks for such great customer service! 🙂

2025年5月1日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Ann, thank you for your wonderful feedback. We're so pleased that Jenny was able to assist you and hope to welcome you back soon. Best wishes from the Outlet Team

5つ星のうち5の評価

Excellent customer service

Excellent customer service. Thank you Jenny and Abby for going above and beyond. I’m delighted with my purchase!

2025年3月12日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Thank you for the excellent Trustpilot review Andrew, very much appreciated. Enjoy your new purchase!

5つ星のうち5の評価

Thankyou to Ant & Jason …

Thankyou to Ant & Jason for delivering our sofa and arm chair with great care. You were lovely to chat to, very knowledgable about what you do, and, we hope you get some recognition for that with this review.

Sophie and Tommy

2025年3月5日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Thank you so much for your lovely feedback. We are really pleased to hear you love your furniture and we will be sure to pass your comments on to Ant and Jason!

5つ星のうち5の評価

Excellent service!

Jenny was so helpful on the phone with our enquiry about a Fara rug which is no longer stocked by Neptune.
She kindly took the measurements for us of the same rug in the Swindon showroom and looked into their stock and relevant price. We were so pleased she suggested us visiting the outlet to check the design/ quality but tbh it was excellent!!
We brought the rug home and are so pleased with it, adding character to our landing.
Thanks Jenny and your team at the Swindon outlet as you are all so helpful, nothing is too much trouble.
We’ll be back!!! 😃

2025年2月20日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hello Graham, thank you so much for a lovely 5 star review, it's very much appreciated!! We look forward to welcoming you back soon!

5つ星のうち5の評価

We love coming to Neptune at Swindon

We love coming to Neptune at Swindon, always buy things at the outlet shop, looking around the showroom is just fab and the cafe the icing on the cake!

2024年12月5日
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Gill, thank you so much for your lovely review. We are very glad to hear you enjoy coming to visit the Outlet, Showroom and our delightful Provenist Cafe. We look forward to welcoming you again very soon and wish you a wonderful Christmas.

5つ星のうち5の評価

Always great customer service.

I love Neptune and the service at my local shop in Bury St Edmunds is great. I dealt with the outlet in Swindon recently also and they couldn’t have been more helpful. Thanks Neptune!

2024年11月13日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hello Suzanne, thank you for your review. I'm sorry to read of your disappointment. We have requested some more information from you. Alternatively, please contact the Outlet team again and we can look into this further.
Warmest regards, Jenny

5つ星のうち5の評価

Repairs to a 4 year old kitchen

Our kitchen is about 4 years old so naturally a few minor problems. I contacted Neptune and they organised someone to come and repair the issues. Christian turned up and solved them all, noticing another minor issue and fixed that too. Really impressed with the service,

2024年10月25日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Pauline! Thank you for your 5* feedback. We love reading feedback about our colleagues and will certainly let Christian know you were impressed with his visit. We look forward to seeing you again soon. With warmest regards, Scott

5つ星のうち5の評価

Neptune Outlet - Great experience in the end

We purchased a ex showroom bed online from Neptune Outlet. When it arrived it was the wrong size. After taking it away they returned a couple of weeks later with the correct. The install time on both visit were spot and helpful. We also had problems around the pricing. I will gave a massive shout out to Abbey who was very quick to reply and assist and turn a negative in to a positive experience. Thank you

2024年9月27日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Thank you so much for your kind words. We're very glad that we were able to turn this experience around for you and we look forward to assisting you again in the future!

5つ星のうち5の評価

Lovely Helpful Meet & Greet

Really helpful Meet & Greet, directions, information of where things wee, eg Showroom, loos, cafe, parking, Warehouse Sale. Staff within the Warehouse Sale were helpful and courteous. Goods regularly re-stocked. Efficient check-out queues. All making for a pleasant visit.

2024年9月19日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi there! Thank you for your 5* feedback regarding our Warehouse sale event. I’m delighted to read you had a pleasant visit and thank you for recognising our team. We look forward to seeing you again soon. With warmest regards, Scott

5つ星のうち5の評価

Great experience

We recently went to the warehouse outlet in Swindon.. the whole event was well organized and the staff were amazing. They were super helpful and knowledgeable. Managed to buy some furniture and kitchen items.
Look forward to the next one :)

2024年9月20日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Rammi! Thank you for your great feedback about our recent Warehouse sale event. We are delighted you enjoyed it. Don’t wait for the next event, do be sure to visit us in-store or online again soon. Warmest regards, Scott

5つ星のうち5の評価

Great warehouse sale experience

This was my second Neptune warehouse sale - not as much stock as the first one I went to but there were some lovely pieces and bargain prices. I’m very happy with my haul of beautiful accessories. The staff were exceptional as always, they couldn’t do enough to help - a great team that deserve a big thank you!

2024年9月16日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Karen! Thank you for your great feedback. Our team enjoyed the event as much as our customers and there were indeed lots of BIG thank you’s shared! We did have a few less accessories this time but definitely enough to create a haul and fill a vehicle (or two). We look forward to welcoming you back in-store or online again soon. With warmest regards, Scott

5つ星のうち5の評価

It has to be five stars!

It has to be five stars. This was my first Neptune Warehouse sale and I was so looking forward to it!

I was not disappointed, it was the most relaxed, calm, civilised sale I had ever been to. Time slots, what a genius idea! Lovely, helpful man on the gate who explained there was outdoor seating and pastries available from the cafe, toilets available too.

There was a very small queue and then we were all welcomed individually by the Neptune ladies each one with a smile and a warm hello. Everything inside was as I expected from Neptune, organised, tidy, and running smoothly. Numbers for time Slots were kept small so it didn’t feel crowded or rushed.

Having called my husband mid sale he tentatively asked “so how is it?” to which I replied “I’m already looking forward to next years invite!” Thank you Swindon Neptune Outlet!

2024年9月18日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Mandy! A big thank you for the really lovely 5* review about your visit to us. Don't wait to see us at our next event, do visit us in store or online soon! Warmest regards, Scott

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