We ordered two chairs then, 2 weeks later a dresser. The sales staff managed to combine the two orders into one delivery. The delivery team, Shane and Ryan, were excellent, called 30 mins before a... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I took delivery of a large garden chair during the week. Alfi & Josh delivered and as is always the case, delivery was professional, polite and a pleasure. I have received many Neptune items and with... もっと見る
企業が回答しました
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... もっと見る
企業が回答しました
Dream kitchen, exceptional quality and design, unrivalled. Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and... もっと見る
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企業情報
Neptune - Outlet について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Frankland Road, SN5 8YG, Swindon, England, 英国
- 01793 427 439
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Trade Services Team
Lana from the Trade Services Team is absolutely amazing its great to work with people that are dedicated to doing an outstanding job.

Neptune - Outlet からの回答
Great purchase and delivery experience
Neptune products are always great quality and the sales and delivery services are excellent too. Thanks to the lady who held the item for me and special thanks to Andre and Liam for carefully delivering and constructing our glass coffee table. Very pleasant, polite and friendly chaps.

Neptune - Outlet からの回答
Previous customers
Previous customers . As ever purchasing was easy. Delivery team (Alf and Josh on this occasion ) unpacked the items , checked all was well, placed them exactly and took the rubbish away . Always courteous and early to boot . Solid service

Neptune - Outlet からの回答
Touch up paint for garden furniture…
Touch up paint for garden furniture arrived following day having spoken to Jenny who was very friendly and efficient having identified the colour I required.

Neptune - Outlet からの回答
Delivery by Ant and Dec (sorry Sean)…
Delivery by Ant and Dec (sorry Sean) was very efficient and courteous. We are delighted with our new Suffolk side board. Excellent company.

Neptune - Outlet からの回答
Dream Kitchen
Dream kitchen, exceptional quality and design, unrivalled.
Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and queries and all have been a breeze for Jenny, she knows what she’s doing and gets it done. The team have been there for support too.
Our experience has been pleasing in every way and we are now very proud owners of a most splendid kitchen.

Neptune - Outlet からの回答
Very happy with our chairs
Very happy with our chairs - Jenny went above and beyond to help us with the purchase - Thanks for such great customer service! 🙂

Neptune - Outlet からの回答
Just brilliant
Just brilliant! Great quality product and outstanding customer service!! I'll be back!
Ordered a range of items which were…
Ordered a range of items which were promptly delivered as promised. The construction of the items was quick, efficient and very tidy.
Both the team were knowledgeable, professional and very service oriented.
Will be ordering again!
Excellent customer service
Excellent customer service. Thank you Jenny and Abby for going above and beyond. I’m delighted with my purchase!

Neptune - Outlet からの回答
Thankyou to Ant & Jason …
Thankyou to Ant & Jason for delivering our sofa and arm chair with great care. You were lovely to chat to, very knowledgable about what you do, and, we hope you get some recognition for that with this review.
Sophie and Tommy

Neptune - Outlet からの回答
Excellent service!
Jenny was so helpful on the phone with our enquiry about a Fara rug which is no longer stocked by Neptune.
She kindly took the measurements for us of the same rug in the Swindon showroom and looked into their stock and relevant price. We were so pleased she suggested us visiting the outlet to check the design/ quality but tbh it was excellent!!
We brought the rug home and are so pleased with it, adding character to our landing.
Thanks Jenny and your team at the Swindon outlet as you are all so helpful, nothing is too much trouble.
We’ll be back!!! 😃

Neptune - Outlet からの回答
We love coming to Neptune at Swindon
We love coming to Neptune at Swindon, always buy things at the outlet shop, looking around the showroom is just fab and the cafe the icing on the cake!

Neptune - Outlet からの回答
Always great customer service.
I love Neptune and the service at my local shop in Bury St Edmunds is great. I dealt with the outlet in Swindon recently also and they couldn’t have been more helpful. Thanks Neptune!

Neptune - Outlet からの回答
Repairs to a 4 year old kitchen
Our kitchen is about 4 years old so naturally a few minor problems. I contacted Neptune and they organised someone to come and repair the issues. Christian turned up and solved them all, noticing another minor issue and fixed that too. Really impressed with the service,

Neptune - Outlet からの回答
Neptune Outlet - Great experience in the end
We purchased a ex showroom bed online from Neptune Outlet. When it arrived it was the wrong size. After taking it away they returned a couple of weeks later with the correct. The install time on both visit were spot and helpful. We also had problems around the pricing. I will gave a massive shout out to Abbey who was very quick to reply and assist and turn a negative in to a positive experience. Thank you

Neptune - Outlet からの回答
Lovely Helpful Meet & Greet
Really helpful Meet & Greet, directions, information of where things wee, eg Showroom, loos, cafe, parking, Warehouse Sale. Staff within the Warehouse Sale were helpful and courteous. Goods regularly re-stocked. Efficient check-out queues. All making for a pleasant visit.

Neptune - Outlet からの回答
Great experience
We recently went to the warehouse outlet in Swindon.. the whole event was well organized and the staff were amazing. They were super helpful and knowledgeable. Managed to buy some furniture and kitchen items.
Look forward to the next one :)

Neptune - Outlet からの回答
Great warehouse sale experience
This was my second Neptune warehouse sale - not as much stock as the first one I went to but there were some lovely pieces and bargain prices. I’m very happy with my haul of beautiful accessories. The staff were exceptional as always, they couldn’t do enough to help - a great team that deserve a big thank you!

Neptune - Outlet からの回答
It has to be five stars!
It has to be five stars. This was my first Neptune Warehouse sale and I was so looking forward to it!
I was not disappointed, it was the most relaxed, calm, civilised sale I had ever been to. Time slots, what a genius idea! Lovely, helpful man on the gate who explained there was outdoor seating and pastries available from the cafe, toilets available too.
There was a very small queue and then we were all welcomed individually by the Neptune ladies each one with a smile and a warm hello. Everything inside was as I expected from Neptune, organised, tidy, and running smoothly. Numbers for time Slots were kept small so it didn’t feel crowded or rushed.
Having called my husband mid sale he tentatively asked “so how is it?” to which I replied “I’m already looking forward to next years invite!” Thank you Swindon Neptune Outlet!

Neptune - Outlet からの回答
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