Neptune - Outlet レビュー 

97
•
TrustScore 5段階評価の4.5

4.7

Frankland Road, SN5 8YG Swindon, England, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought some Sofia napkins from Neptune a while ago, and have recently wished I also had the matching table runner, but it's no longer stocked ! I thought maybe if I ring Neptune outlet in Swindo... もっと見る

5つ星のうち5の評価

We ordered the beautiful Harrington dining set just over five years ago and have loved it ever since. It still looks brand new and is incredibly comfortable. Recently I reached out to Neptune’s custom... もっと見る

5つ星のうち4の評価

After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. インテリア デザイナー
  3. ガーデン家具
  4. キッチン用品店
  5. リビングルーム用家具の店
  6. 家具の付属品

Neptune - Outlet について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

97件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(97)

過去12か月のレビュー数: 2,277件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Neptune Outlet - Great experience in the end

We purchased a ex showroom bed online from Neptune Outlet. When it arrived it was the wrong size. After taking it away they returned a couple of weeks later with the correct. The install time on both visit were spot and helpful. We also had problems around the pricing. I will gave a massive shout out to Abbey who was very quick to reply and assist and turn a negative in to a positive experience. Thank you

2024年9月27日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Thank you so much for your kind words. We're very glad that we were able to turn this experience around for you and we look forward to assisting you again in the future!

5つ星のうち5の評価

Lovely Helpful Meet & Greet

Really helpful Meet & Greet, directions, information of where things wee, eg Showroom, loos, cafe, parking, Warehouse Sale. Staff within the Warehouse Sale were helpful and courteous. Goods regularly re-stocked. Efficient check-out queues. All making for a pleasant visit.

2024年9月19日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi there! Thank you for your 5* feedback regarding our Warehouse sale event. I’m delighted to read you had a pleasant visit and thank you for recognising our team. We look forward to seeing you again soon. With warmest regards, Scott

5つ星のうち5の評価

Great experience

We recently went to the warehouse outlet in Swindon.. the whole event was well organized and the staff were amazing. They were super helpful and knowledgeable. Managed to buy some furniture and kitchen items.
Look forward to the next one :)

2024年9月20日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Rammi! Thank you for your great feedback about our recent Warehouse sale event. We are delighted you enjoyed it. Don’t wait for the next event, do be sure to visit us in-store or online again soon. Warmest regards, Scott

5つ星のうち5の評価

Great warehouse sale experience

This was my second Neptune warehouse sale - not as much stock as the first one I went to but there were some lovely pieces and bargain prices. I’m very happy with my haul of beautiful accessories. The staff were exceptional as always, they couldn’t do enough to help - a great team that deserve a big thank you!

2024年9月16日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Karen! Thank you for your great feedback. Our team enjoyed the event as much as our customers and there were indeed lots of BIG thank you’s shared! We did have a few less accessories this time but definitely enough to create a haul and fill a vehicle (or two). We look forward to welcoming you back in-store or online again soon. With warmest regards, Scott

5つ星のうち5の評価

It has to be five stars!

It has to be five stars. This was my first Neptune Warehouse sale and I was so looking forward to it!

I was not disappointed, it was the most relaxed, calm, civilised sale I had ever been to. Time slots, what a genius idea! Lovely, helpful man on the gate who explained there was outdoor seating and pastries available from the cafe, toilets available too.

There was a very small queue and then we were all welcomed individually by the Neptune ladies each one with a smile and a warm hello. Everything inside was as I expected from Neptune, organised, tidy, and running smoothly. Numbers for time Slots were kept small so it didn’t feel crowded or rushed.

Having called my husband mid sale he tentatively asked “so how is it?” to which I replied “I’m already looking forward to next years invite!” Thank you Swindon Neptune Outlet!

2024年9月18日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Mandy! A big thank you for the really lovely 5* review about your visit to us. Don't wait to see us at our next event, do visit us in store or online soon! Warmest regards, Scott

5つ星のうち5の評価

Excellent service!

We recently attended the warehouse sale and it was absolutely fantastic! The staff members were so kind and helpful: they even allowed my children to join me!
Many bargains to be had - I definitely have regret over not getting certain bits so will definitely be back again!

2024年9月20日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi David. Thank you for your feedback about our Warehouse sale event. I’m delighted you thought the event was fantastic and hopefully the children made it over to collect a polar bear or reindeer on their travels around the floor. We look forward to welcoming you all back again soon. Warmest regards, Scott

5つ星のうち5の評価

Welcoming,helpful, bargains and beautiful bakes!

The greeting from the car park attendant set the scene for a lovely experience. Everything was so well organised and the staff so welcoming and helpful. The cakes and coffee were a great addition this year. It was so good I came back again later in the week!

2024年9月18日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi there! Thank you for 5* feedback regarding our Warehouse sale event and especially our team. The team loved meeting lots of customers. As for the cakes and coffee…. say no more about another reason for visiting twice! We look forward to seeing you again soon. With warmest regards, Scott

5つ星のうち5の評価

Warehouse Sale Swindon Outlet

I recently made my first trip to a Neptune Warehouse sale... it won't be my last!
Well organised, courteous and helpful staff. Lots of bargains!
It was also lovely to get able to grab a coffee and cake before the long drive home again.

2024年9月20日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Lynne! Thank you so for your 5* feedback regarding our Warehouse sale. I’m glad you enjoyed the event, but also was able to take advantage of the coffee and cake before you drive home! Hopefully it wasn’t too long a drive. We look forward to seeing you again in-store or online soon. Warmest regards, Scott

5つ星のうち5の評価

Great experience at the Neptune Warehouse sale

Great experience at the Neptune Warehouse sale. Lots of lovely things at great prices, staff super helpful and the whole event was very well organised. Can’t wait for the next one!

2024年9月17日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi there! Thank you for your 5* feedback regarding our Warehouse sale event. We really enjoyed the event too and look forward to welcoming you back again soon, instore or online. With warmest regards, Scott

5つ星のうち5の評価

Recently attended Warehouse sale....a…

Recently attended Warehouse sale....a great opportu nity to grab a few bargains.
The event was very well organised, not too busy, no long queues. As we would expect from a Neptune experience, staff were very friendly and helpful.
Great to be able to buy a coffee and pastry after a long journey.
Well done Neptune for ensuring this experience maintained your high standards! Looking forward to the next one.

2024年9月19日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Alison, thank you for your 5* feedback and lovely comments about the event and team involved. As a team, we really enjoyed it too! We look forward to seeing you again soon. Warmest regards, Scott

5つ星のうち2の評価

Excellent sale, disappointing outcome

The warehouse sale was excellent and the staff were very helpful. However, the pick up experience could have been better for small items of furniture. I purchased a single wicker chair and when I arrived home it was apparent that one of the legs was broken so very disappointing. The chair was squeezed into my car which I imagine caused the issue

2024年9月17日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Margaret. Thank you for your feedback regarding our Warehouse sale event. I'm delighted to read you felt the sale was excellent and the staff were helpful. I'm sorry to read about your chair! Please contact me directly at scott.young@neptune.com and let me have some more information to turn this back into a 5* visit. Warmest regards, Scott

5つ星のうち5の評価

Really well organised

Really well organised, had to wait only a few minutes to enter sale. Good selection of quality items. Short queues to pay. Can't wait for the next one!

2024年9月18日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Jenny! Thank you for your 5* feedback regarding our Warehouse sale event. We look forward to seeing you again at a future event, but do make sure to come and say hello instore soon. Warmest regards, Scott

5つ星のうち4の評価

After the EPSOM fiasco

After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman at the gates to the Neptune staff helping and advising customers, everyone seemed happy.
The only slight negative was I couldn’t go each day to bag more bargains as the stock rotated, so had FOMO.
Please continue to keep it in Swindon.

2024年9月17日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Sarah! Thank you for your lovely feedback regarding the event and our team. I'm sorry you had FOMO regarding the different slots and ticket allocation. We tried to give everyone that wanted to attend an opportunity to come via the application process whilst also limiting the number of tickets per slot in the hope it was a lovely shopping experience for all customers attending :) We look forward to seeing you again soon and do visit our Outlet on site for more bargains and some tea and cake too. With warmest regards, Scott

5つ星のうち5の評価

Excellent experience

Excellent experience. I’ve been to lots of the warehouse sales but this was by far the best organised with super knowledgeable and helpful staff. Fabulous experience and new cherished pieces to add to the collection. Thanks Neptune!

2024年9月19日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Kate! Thank you for your 5* feedback about our Warehouse sale event. I’m delighted you felt it was a fabulous experience and thank you for comments about our team. We look forward to seeing you again soon, where perhaps you can add a few extra items to the collection. With warmest regards, Scott

5つ星のうち5の評価

Neptune Outlet in Swindon…

I visited Neptune outlet in Swindon recently and would like to congratulate Neptune on the high standard to customer service. Their staff are welcoming and helpful, looking after customers as though they were guests! Debbie in particular has been outstanding…going above and beyond to make me a happy customer! Thank you.

2024年9月17日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Judy! Thank you for your lovely feedback, 5* too! I will ensure Debbie hears your feedback and we look forward to welcoming you back again soon. Warmest regards, Scott

5つ星のうち5の評価

Dining room table

I ordered a dining room table. The table came in fantastic condition. It was delivered and put together by Paul and George who were polite and professional. I’m very happy with the product and the service provided.

2024年9月17日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi there! Thank you for your 5* feedback. We are glad to read that you are happy with your table and the service received. There are some truly fabulous finds available in our Outlet, both in store and online. See you again soon. Warmest regards, Scott

5つ星のうち5の評価

Great quality product

Great quality product and pleasant in-store shopping experience. Friendly and helpful staff

2024年7月11日
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Thank you so much for your review, we look forward to welcoming you again very soon!

5つ星のうち5の評価

Extremely friendly and helpful staff

Extremely friendly and helpful staff. Nothing is too much trouble and if they are unable to answer a question they get back to me. I truly love the products from Neptune and look forward to their new seasons ideas ( especially the garden!)
Love it!

2024年4月23日
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Hi Sue, Thank you so much for your kind feedback, we look forward to welcoming you again soon!

5つ星のうち5の評価

Spoke to a lovely lady called Emily…

Spoke to a lovely lady called Emily yesterday on the phone, she was very helpful and answered all my questions!
Will definitely be purchasing soon, thank you Emily!!

2024年3月26日
自発的なレビュー
Neptune - Outlet ロゴ

Neptune - Outlet からの回答

Dear Sydnie, thank you so much for taking the time to send in your kind review - I have been sure to pass on your feedback to Emily and her manager. It is great to hear you had such a positive experience! Warmest wishes, Amy F

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