Neptune - Weybridge レビュー 

142
TrustScore 5段階評価の5

4.8

10A Church Street, KT13 8DX Weybridge, Surrey, GB


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5つ星のうち5の評価

I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I nee... もっと見る

企業が回答しました

5つ星のうち5の評価

Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... もっと見る

企業が回答しました

5つ星のうち5の評価

Kady was very helpful and went through lots of different items with me. She arranged a lovely faux floral arrangement for me which i purchased. Very happy

5つ星のうち5の評価

Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Weybridge について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • 10A Church Street, KT13 8DX, Weybridge, Surrey, 英国

  • 01932 901 234

4.8

優良

TrustScore 5段階評価の5

142件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(142)

過去12か月のレビュー数: 2,124

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5つ星のうち4の評価

I thought the staff were lovely and the…

I thought the staff were lovely and the delivery team exceptional, only marking down as we had to wait 5 months for delivery- and were expected to pay the full amount upfront.

2021年9月21日
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Damian,
Thank you for your review and please accept my apologies regarding the extended lead-time, should you wish to discuss this further please don't hesitate to call me at the store on 01932 901234. Thanks again, Chris

5つ星のうち5の評価

Neptune Verveine candle

Absolutely love the Neptune Verveine candle. Makes the house smell wonderful.

2021年7月3日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Shirley, I am glad you like our Verveine scented candle; it is one we burn in store and everyone loves. Thank you for your review, Chris.

5つ星のうち5の評価

First Class Service!

Can't fault my recent experience at Neptune in Weybridge! The staff were lovely and very accommodating to my interior needs (shoutout to Natalie who really took the time to understand the vision for my home). Looking forward to my next visit with you all soon - thank you Neptune!

2021年6月17日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Hannah, thank you so much for your review, I will pass on your kind words to Natalie regarding your experience and we look forward to seeing you in store soon. Thanks again, Chris

5つ星のうち5の評価

Neptune Weybridge is absolutely…

Neptune Weybridge is absolutely amazing. I recommend asking for Natalie, her knowledge on interior design surpassed anyone else that ive spoken to. She is very knowledgeable and I have a wonderful home now to show for it. Thank you Natalie, I will be back for advice on my new extension next year.

2021年6月11日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

I will be sure to pass on your kind words to our lovely Natalie, thank you ever so much for your review. We look forward to seeing you again soon, Chris.

5つ星のうち5の評価

Nice store with lovely people

Nice store with lovely people. I strongly recommend to buy on it.

2021年6月11日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

And most importantly, lovely customers!!!

Thank you for taking the time to review, Chris.

5つ星のうち5の評価

I absolutely love the Neptune Weybridge…

I absolutely love the Neptune Weybridge store, I always find something I want in there, or a lovely gift for a friend. I'm a particular fan of their candles and the faux flowers are amazing. The staff in the store are very friendly and welcoming. There's always something different to see, a new flower arrangement or table setting. The store is such an asset to Weybridge.

2021年6月4日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Rachel,
Thank you so much for your review and kind words. I will pass on your comments to the girls and we look forward to seeing you again soon :)
Thanks again, Chris.

5つ星のうち5の評価

What can I say

What can I say, Neptune as a company are fantastic.
I haven't been able to install the Chichester double washstand yet and still waiting for building materials which are on order and scarce due to Covid.
The marble top is still in its box so have not even looked at that. However, I know if there was anything wrong Neptune would sort it out for me. I have previously bought the bar stools in the high backs. They are wonderful as well.
Next I am going to buy the matching dining chairs for my breakfast area.
I must also say a special thank you to Charlotte who handled the sale. She was extremely professional and friendly on the phone and dealt with everything for me. I know she is on maternity leave now but hope she comes back as she is a great asset to Neptune. Thank you also to the delivery men who were equally brilliant in the way they handled such a large heavy item. Thank you.

2021年5月31日
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Paula,
Thank you so much for your review, I will certainly pass on your kind words to Charlotte and the delivery team. I hope you manage to get your vanity installed soon, you must send us a quick snap of it in its new home!
Thanks again and speak soon, Chris

5つ星のうち5の評価

Neptune is a fab company

Neptune furniture is so well made and so high quality I was really blown when our bedroom side tables arrived. I now have a book case and a mirror. My first real furniture and the personal touch from Neptune was really wonderful, they kept me in the loop at all times about delivery times and on the day they rang half an hour before arriving. I really love this company.

2021年4月28日
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Ah, that is lovely, thank you Claire. It works both ways, thank you for being such a great customer! Thanks again, Chris.

5つ星のうち5の評価

Excellent services from the staff at…

Excellent services from the staff at the Weybridge store. Very quick to respond to queries by email. Polite & courteous staff, nothing too much trouble.

2021年4月28日
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Janet, thank you so much for your kind words which I will pass on. We look forward to hearing from you again soon, Chris.

5つ星のうち5の評価

Having chosen my paint colours to revitalize my home.

Having chosen my paint colours to makeover my Apartment, I placed my orders over the phone. The colours and quality of the paint are beautiful. The staff at Neptune are so excited about their products that they promote only good experiences. They are helpful too. I always say that if I were young and starting to put my home together, Neptune would be my go to store for all my home comforts! Truly.

2021年4月13日
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Sandra,
I am so glad the colours worked out for you, thank you for leaving a review and we look forward to hearing from you soon :)
Thanks Again, Chris.

5つ星のうち5の評価

The best interior store & showroom

Neptune Weybridge is such a beautiful store and my favourite place for home interiors. The store is cleverly laid out with different rooms & sections, (all styled to perfection!) and so it gives you some amazing inspiration for your own home. Their products are such fantastic quality. I'm a regular customer as the Weybridge store is local to me, and the staff are always on hand - they can't do enough to help their customers, whether its a big or small purchase. Highly recommend a visit

2021年4月8日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Emily,
Thank you so much for your kind review and thoughts, we can't wait to open on Monday and see all of our wonderful customers again soon! Chris

5つ星のうち5の評価

The most beautiful store

The most beautiful store, the most helpful staff & the most exquisite products. The team at Neptune Weybridge are always on hand & nothing is ever too much to ask. Such beautiful interior inspiration and such a lovely experience when you visit in store. Thank you.

2021年4月7日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Keira, I will pass on your kind words to the team, we have the best customers too ;)
Thank you & see you soon. Chris

5つ星のうち5の評価

Highly recommended Neptune Weybridge…

I can't recommend Neptune Weybridge enough - always warm welcome & a beautifully laid out store showcasing their products in rooms to give lots of inspiration. I live far from the store but always call or place my orders via email if I'm unable to visit. You can't beat the customer service of the staff and the high quality of the brand. They are always very helpful, especially the home design team. I can't wait to have a road trip so I can visit in person again soon.
x

2021年4月7日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Ah, what a lovely review, thank you!
We look forward to seeing you on your road trip! Thanks again, Chris,

5つ星のうち5の評価

Excellent service every time

Excellent service every time!
I have purchased several things from Neptune Weybridge and the service is always amazing, the staff are very polite and welcoming. The products are really good quality, would definitely recommend.

2021年4月6日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Lina,
Thank you so much for taking the time to leave us a review, we hope to see you soon! Chris

5つ星のうち5の評価

Great store and great service

Great store and great service. Products are very well made and good quality. Love the style and slowly transforming my home to a Neptune home!

2021年4月6日
自発的なレビュー
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Louise,
It is very kind of you to leave such a nice review, be sure to show us some photos next time you come in :)

5つ星のうち4の評価

We wanted to order and collect however…

We wanted to order and collect however candles we wanted were not in stock so ordered online instead. Process was fine and received delivery.

2021年3月30日
Neptune - Weybridge ロゴ

Neptune - Weybridge からの回答

Hi Alison, thank you so much! I'm sorry the candle wasn't in stock at your closest store, but it is good to hear you were able to order it online instead. Have a lovely week!

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