New Balance レビュー 

I ordered two pairs of New Balance 992, but both arrived with clear quality issues. The first pair had visible glue stains, so I returned it and ordered a replacement. Unfortunately, the replacement also had glue marks and a deformed shoe tongue, which was very disappointing.

I have been waiting over a week to get a proper pair, as I need them urgently for an upcoming trip to France. Despite providing clear photos showing the defects, customer service refused to acknowledge these as faults. They offered no apology, no goodwill gesture, and insisted I pay for express delivery myself if I wanted a faster replacement.

For a product costing £200, I expected much better quality control and customer care. The entire process has been frustrating and time-consuming, with little accountability from the company. I hope they improve their service, as this has been a very disappointing experience.

I ordered some shoes which were to be sent to a collection point near me. Carrier was UPS.
Received notification that package was ready to collect but received no collection code from UPS.
New Balance told me to contact UPS. Several phone calls and emails, including UPS asking me to complete a long form.
Eventually, UPS agreed to re-route the parcel to my home address.
New Balance have offered no support during this time, one month now.
Today I received a note from the. Royal Mail requesting I pay a £7 fee for collection as sender (UPS) had not paid correct postage.
Not a good experience with either NB nor UPS

Ordered a pair of trainers for my youngest boy - order was delivered by UPS (late - this was a sign of things to come).
The package had clearly been tampered with but as UPS just left the box i couldn't inspect before taking the order.
Opened the box and the trainers had been removed and replaced with 2 shower gels wrapped in a beanie hat - STOLEN!!!!
Called New Balance and at the start they were ok but then the trouble started. They stated they "investigated" the case and couldn't do anything else (this was after weeks of calls for updates). I called UPS who said they would investigate but needed the box back so this was given back to them. Now remember New Balance had concluded their investigation before UPS had the box to investigate their end.
UPS then wouldn't update me on the case due to confidentiality agreement with their client.
Contacted New Balance again and was promised a refund (only £50 so not a lot of money).
Weeks later, contacted them again but couldn't get through....transpires they had blocked my number!!!!!!!
Got through another way and was then told my account had been suspended, number blocked and I wouldn't be getting a refund!!!!!
Now you tell me if this is the kind of customer service from a "major" retailer.
Customer Service is the worst I have ever encountered and I can bet ever will - SHOCKING!!!!!
Asked to be put through to a manager and they said they have no escalation procedure for these cases.....no managers available and no contact details for anyone in authority!!!!!! SHOCKING!!!!
In summary, ordered trainers for my son, no trainers and £50 down and New Balance' attitude is tough luck!!!!!
They must be that desperate for the money!!!!
HONESTLY - AVOID ORDERING FROM HERE AND SAVE YOURSELF THE HEART ACHE!!!!
Someone in either New Balance or UPS have a new pair of trainers on me and im left to foot the bill.
SHOCKING COMPANY, SHOCKING CUSTOMER SERVICE AND DISGRACEFUL TREATMENT OF CUSTOMERS.
UPS are honestly no better. They wont return the original box after continuously asking for it to be returned. If you're getting a delivery from UPS I would suggest opening the order in front of the driver and record it so you have evidence if anything is stolen!!! I'll be doing this from now on if I have to unfortunately encounter them again.
Is it any wonder they have 1.4 on Trust pilot.

Worst costumer experience ever. I purchased two paires of trainers and the items were delivered to one of ups official collection points "off license shop". When went to collect it find out that they didn't receive my order and advised me to get back to the supplier. Went back to the supplier and the delivery company to resolve it, but unfortunately no items and no refund only investigation after investigation. New balance costumer representatives are liars and have no abilities to resolve abvious problem also conversations you get from them same as you get from the scammers. I would not recommend you buy anything directly from the site just to avoid dealing with the costumer service if something goes wrong.

Usually shipping is pretty fast. Product quality is mixed but mostly on the good side. I have not had to test customer services at any point, which at least means I have never had any hiccups when ordering.

SCAMMER.

I paid for 3 pairs of trainers.
When the parcel arrived from UPS I opended it up to find a pair of trainers missing. I assumed that the trainers were coming separately to the others, so waited a little while in case they turned up.
Just over a week later I called them to be advised on the matter.
They told me that the trainers should have all come together. They asked me for a picture of the box they came in.
I no longer have the box because, as previously stated, I assumed the other trainers were coming separately, I didn’t not think that there was an issue.
Because I don’t have the box they refused to raise investigation, refused to give me my money back or to replace them.
So here I am, £120 out of pocket all because I didn’t preserver the box.
BY THE WAY- nowhere in their terms and conditions does it state that should there be an issue with a parcel that I am to retain the box for evidence.
Complete scam.

MY ORDER WAS DELIVERED VERY QUICKLY AND THE TRAINERS WERE EXACTLY WHAT I WANTED. I WAS REALLY WORRIED THAT I WAS GOING TO HAVE A BAD EXPERIENCE HAVING NOT LOOKED AT THE REVIEWS ON TRUSTPILOT UNTIL AFTER I PLACED MY ORDER. MY EXPERIENCE WITH NEWBALANCE WAS GREAT.

Awful experience ordered new balance trainers online when they arrived they had clearly been worn. Dirty soiled and worn soles, customer care took days to return emails.
Wanted endless photographic evidence only to be of no help, would never use online store again.

I purchased a pair of 1500 Trainers "Made in England" but unfortunately they were too tight so I decided to order a pair of Classic "wide" fitting which fit me great.
From ordering the first pair to receiving the second was only about a week. New Balance were fine and this time so was UPS. the returns process was so easy too.
I'll definitely buy from this British brand again.

Placed the same order 3 times, it got cancelled each time for no reason.

I wanted new balance shoes for a long time and finally bought a pair for myself and my wife along with some shorts. I only received partial order and still waiting for one pair of shoes. Customer service representative was really rude and unprofessional and not willing to help at all. I am regretting my purchase absolutely awful experience.

Instead of the shoe I ordered they have me an older and cheaper one. They then refused to give money back. Also I hate the trustpilot auto-correct.

New Balance U1300JP. Kept an eye on these… ok, gazed lovingly at these since May 29 release announced. Always exciting. Sneaker lover & NB collector for 30 years. Not wealthy, paid weekly, 270 GBP not something I can usually afford in one go, unless I decide to forego food, the kids’ & dog’s lunches, a couple of bills, etc.

Drop day: did it best I could. NB page open nice and early & signed in. Went into the pre-queue, given a code, random place in the queue will be given to all in the pre-queue at 9am. Fair enough, I’ll have the same chance as anyone else in the pre-queue. 9am comes, put in the queue, about 90 ahead of me, says about 2 minutes to wait. Ok, maybe I have a chance! Number ahead dropping quickly. Wow! My turn, I’m actually in. Popped my size in the basket, checkout, have to use Klarna. The kids & dog must eat. BTW Klarna is a given payment option, given by NB, you know. Probably helps increase sales or something… anyway, back to this. Ah, it’s a Klarna ‘express’ checkout. Even better. Already signed into Klarna on app and browser. Hit the Klarna express checkout, Klarna does its thing? No. Opens a new sign-in page. Takes a few seconds. In. Ordered. Done. Done? No. Cogs whir. Tick tock. Nothing. Wait. H’mm. Whir. What to do? Tick tock. Wait? Tick tock, down goes the stock. Go back? Tick tock. Then somehow I’m back on the NB site. Try again? Nope. Size is OOS. A voice booms from the heavens: “They’re not for you, poor person who couldn’t zip through the checkout asap with instant Apple Pay or the like” (I may have made that last bit up). Then I recall it did say: “You are encouraged to complete checkout quickly…” yadda yadda. Nice disclaimer. Nice catch.

NB U1300JP: “A thing of beauty is a joy forever”. And so they are. The bitter taste this leaves will last a while as well.

Bottom line: NB U1300JP? They’re just about, if not the zenith of classic old old school NB sneakers. They’re just not for you, poor pay in three person, now be off with you back to SportsDirect. Ah well, gave me the opportunity to write this drivel, which I enjoyed more than trying to buy the U1300JP. Thanks NB, roll on 2030!

Would give 0 stars if I could. Similar to others here, I ordered shoes and received an entirely different shoe (I ordered 9060s in light brown, received black athletic trainers). I tried to do a return many times but it wasn't authorized until I emailed 3 times to the company, finally after a week it was authorized and I was sent return label. I returned promptly, I received no confirmation that they were received as is common with returns. I had to email to inquire as I still haven't received my refund after 2 weeks since the return was delivered back to them. They haven't responded. I used the chat function and they were also not at all helpful in locating my refund. It actually feels like a scam for such a large company this is totally wild. It's been a month since I initially was sent the wrong shoes and they still haven't given me back my money.

I purchased a pair of New Balance trainers in Madeira In March whilst on holiday .After a couple of wears, mostly indoors ,the black rubber on the heel( an integral feature of the £100 plus trainers ) has faded to pale grey/white . The internet states it’s a manufacturers fault . NB after many phone calls and e mails ,have offered me a £10 voucher as compensation ! 😳 A voucher,to purchase another pair of £100 faulty trainers,i don’t think so .
Because I didn’t purchase directly from NB they state they are Iunable to assist me further, and I need to return them to the shop in Funchal in Madeira .
Lesson ? never ever purchase NB trainers from a shop because if there is a fault ,tough .
Definitely never purchase NB trainers whilst on holiday abroad .
Very disappointing customer service from what I thought was a huge reputable company .

I received trainers that looked totally different to the images on the website. I did not even try them on. Return made an hour later. Some two weeks later, no refund. I am being asked to go to the registered collection point and ask them to hurry up??? Surely the onus is on UPS and New Balance to do the chasing. Do not order online as you possibly leave yourself open to not getting a refund in a specified timeframe.
Ref NK06575104

I really expected more from the official New Balance online store. Ordered a pair of trainers in the spring sale, only to be sent the wrong item. Followed the correct return / refund procedure as per their website, and also emailed their customer support to let them know what happened. Their attitude has been unprofessional and unhelpful. Two weeks later and there's no sign of a refund. I'm now being told that I should have let them know that the wrong item had been sent and that this will delay the refund process! No accountability, no apology, exasperating.

No communication regarding delivery until today (several weeks after I ordered).
UPS left one (today) failed delivery notification, I logged on to track the order and apparently several attempts were made it is now being returned to sender.
At no point (other than today) had I been informed a delivery had been attempted.
Terrible customer care and service -do not order online if you want your order to arrive.

New Balance ship using UPS, who are absolutely hopeless. Select pick up and collect from a local place and you'll be fine, NB offer free postage over £100 and returns are easy and free.
UPS failed to deliver my shoes, didn't even ring the bell and sent them back to NB who quickly gave a refund.
The shoes are still excellent quality, especially the made in UK and USA ones. Shame you still have to navigate UPS to get them.

Avoid to purchase at NB official website unless you would like to spend much more time to trace with your parcel.

I have ordered a pair of football boots from NB official website and paid £4.5 for home delivery.
However their shipping partner UPS cheated and refused to deliver the parcel to my home and sent to collection point directly. I have to spend extra time and transportation fee to pick up my parcel finally.
I contacted NB customer service and asked for refund of my shipping fee £4.5 but they rejected.
I truly recommend to buy NB from another official supplier/ distributor instead of their official website until they stop using UPS as their shipping provider.