New Balance レビュー 

I received my order - I noticed the logos were misplaced, I was gaslight over several emails saying it was meant to be like that. I had to send marked up photos. Wouldn't give me a coupon to reorder - even for free postage.

Absolute joke ordered some trainers and picked for them to be sent to a collection locker, UPS tried three times but it was shut (locker is outside) saying they needed a signature I then changed to a UPS shop and again three times not delivered.  Spoke with New Balance online chat who told me I was wrong they didn't need a signature, sent over a screenshot from the delivery attempts.  She then contacted UPS and shockingly they were suddenly able to drop the parcel off.  Went to collect it this morning to be told by the shop I need a barcode, again contacted New Balance who told me I should have told them it was re-delivered and I didn't need a barcode.  Not working for them or UPS how would I know this?!?!? So I get to now go and try again to see if they shop will give them me.  Really would advise not ordering from New Balance online as they obviously have linked up with the worst postal option to save themselves some money but causing massive headaches for customers!

I ordered a pair of trainers from new balance and after making my order i came over here to check the reviews for the website, originally i had no concerns as i ordered them straight from the company's website, but i later became concerned as i saw how horrible the ratings were, with people saying they received used shoes, one shoe or completely different things from what they ordered. Personally my experience was great and my trainers came in a week after i placed the order, the shoes are really nice and they came brand new and in the correct size.

Offered discount but impossible to use. Site crashes. They are more interested in mining info than selling shoes. They are truly awful!

I ordered my trainers through new balance. UPS said they tried to deliver my parcel. They did not. Then they said they had put them in a shop 20 mins away from my flat. (I spent nearly an hour on the phone trying to get this info) they said they would redeliver.
4 days later nothing. I spoke to new balance and said they would follow up and call me back. They didn’t. I emailed. Nothing.
I rang ups again. They said they didn’t know where the package was.
I went to the shop where the trainers were. Guess what? They’d been picked up. Another few days pass and my trainers get delivered. They didn’t fit(these things happen) so I follow instructions. Put the sticker in the parcel back on the box and go to return it. (20 minute walk) so another hour wasted.
So 4 hours of my time wasted thus far.
I email new balance and explain again the above fiasco. They apologise and say they will refund me.

Then no refund has come through. Then they say because I haven’t returned the trainers.
They said they will send me another sticker for me to print to go back to a shop 20 mins away for it not to be accepted.

So they have messed me around for weeks.

This is now three weeks later.

I am waiting on an ups driver. Do not buy from new balance direct.

It has been a pain, I thought I was being compensated but no. It has been a shambles and if the ups driver does not turn up today, what do I do? I am never buying new balance again.

Incredibly stressful. They do not care about their customer.
And now they have their trainers back, they are ignoring me. Oh, they offered me a £20 voucher before beginning to ignore me. If you want stress, no trainers, then thinly veiled threats. Please go to NEw Balance.

They seem to rated well for wide fit football boots however I wouldn't know since they never have any stock. I contacted them and they replied to tell me there is no stock and they don't know when there will be. What a poorly ran company!

I ordered some trainers to a UPS pick up point (£110). I always get things delivered to pick up points because it’s safest (lol- have definitely changed my mind now!). The order stated delivered 3/9/2025 on the tracking. I went to collect them on the 6/9/2025 and the lady at the shop told me they had no UPS deliveries and did not have my parcel. I thought it would be an easy fix. Emailed new balance and I don’t know what planet they’ve sourced their customer service staff from. Just brainless, incompetent, illiterate and couldn’t care less. They kept sending me the tracking information saying it had been delivered. I called them on the phone twice and they feign good customer service by apologising but then don’t actually follow through with what they say. Over a month of emails getting nowhere.
Anyway, apparently UPS did an investigation and sent ‘proof of delivery’. I got an email from new balance saying the case was closed and nothing I could say would change anything. The ‘proof’ they send me was a confirmation of receipt from …. The wrong shop. A shop with a very unique name. A shop a couple hundred metres down the road. And they’ve basically stone walled me now. Called me a liar. So the only option now is to charge back. And funnily enough I ordered the shoes from office.co.uk in the meantime with no problems. Do not buy directly from new balance. Only buy from third party sellers. It honestly baffles the mind how New Balance is willing to call me a liar and ignore the name of the wrong shop in black and white. They just expect me to let £110 go into thin air. They have no grasp of UK consumer law or common sense. A charge back with my credit card is now my only recourse. Order: NK06909802. Beware!

Erg jammer dat in de webshop staat aangegeven dat "de meeste mensen 0,5 maat kleiner bestellen".
Ik geloofde dit en bestelde 0,5 maat kleiner. Deze schoenen waren dus te klein. Dan kunnen ze er beter niks neerzetten.....schoenen terug gestuurd via UPS. Hopelijk komt het geld ook nog retour.

Brought a pair of new balance trainers first time always Brought asics.... thought I would try a different brand they arrived a day before my holiday which I left them behind...... can only wear them for a few minutes and then get pain in my left foot ..... tried to resolve this with new balance with emails and photos ......but they are just saying its my foot not there product ..... most unhappy and feel let down

My worst customer service experience was with New Balance.
I initiated a return over a month ago and dropped it off as instructed. When I noticed there had been no update, I contacted New Balance customer service for assistance. Unfortunately, my interaction with Timo, the representative who handled my case, left me extremely disappointed.
Instead of offering a solution or investigating the issue, Timo bluntly told me to go back to the UPS drop-off location and tell them my return had not yet been received by New Balance. This was frustrating, especially since I had followed their official return process through the New Balance portal.
This response felt dismissive, unhelpful, and frankly incompetent for a brand of New Balance’s reputation. Rather than putting the burden back on the customer, I expected them to take ownership of the issue and help resolve it.

My family and I have always loved New Balance shoes, but I am very disappointed by their voucher policy. A few months ago, I received a voucher as compensation for faulty shoes that developed a defect after only one month of use. When I tried to use the voucher, the shoes I ordered were the wrong size, so I had to return them.

To my surprise, the voucher was cancelled because the order was returned, even though the original issue was warranty-related. I feel this policy does not take into account the human factor, as anyone can make a mistake when choosing a size.

I hope New Balance can review their policy and consider a more customer-friendly approach that acknowledges such situations.

Ik heb in juli 2025 rechtstreeks via de officiële New Balance-website een paar Made in USA 990v6 gekocht (€250). Binnen één maand normaal gebruik begon de zool op meerdere plekken af te brokkelen. Ik heb foto’s en bestelgegevens doorgestuurd naar de klantenservice.

Tot mijn verbazing werd mijn klacht tweemaal afgewezen. Volgens New Balance zou de schade zijn ontstaan door “iets externs” ondanks dat dit slijtagepatroon op beide schoenen en verspreid over verschillende plekken zichtbaar is. Dat is voor mij niet te rijmen met incidenteel schuren of een externe factor.

Van premium schoenen in dit segment mag je verwachten dat ze langer meegaan dan één maand, zeker bij normaal gebruik en zonder intensief sporten. Nog teleurstellender vind ik dat de klantenservice geen oplossing bood.

Never ever again.
Had a 574 model and after 2 month of light use soles have detached on both shoes.
I thought you can trust NB quality but I was wrong. Maybe I was unlucky, maybe but where is quality control?
I tried to contact NB customer service and Bruna told me that if I didn't buy these trainers I should contact the retailer but retailer told me the same thing.
Nice strategy, NB.
Shame on you.
First and last time to NB.

When ordering it said shipping would take 3 to 5 work days. Now 7 days later the shoes still hasn't been sent, I sent a question about it to the so called customer service, but wasn't given any estimate about when I would get my shoes, they just apologized and blamed some problems on the warehouse. I'm never buying these again

New Balance est à fuir !
New Balance n'assume pas sa responsabilité quand votre commande n'est pas livrée.

J'ai beau les relancer au sujet de ma commande ND03199733 de 98 euros, J'attends toujours depuis plusieurs semaines, le résultat des recherches auprès de leur transporteur.

C'est de l'escroquerie pure !
PLUS JAMAIS NEW BALANCE

I have bought the running shoes from their Oxford street store and the sales man advised me to buy a specific size of socks that match my size 15£ which I did I went home try the socks yet they were big! I went back to replace them for a matching one to my size they said sorry it’s hygiene issue it’s hilarious then I said to myself well I will return the shoes and I will never ever buy again from this company

Rubbish company!!! Their trainers have defects, the trainers are sent without the labels and the customer service is absolutely unprofessional!!!! I sent an email reporting those issues after 100 pictures and videos they requested I have an email “if you want full refund send your trainers with labels back bla bla bla “ are you kidding me? I report that I haven’t had a label and THERE IS A DEFFECT in the sole!!!! AVOID buying NEW BALANCE!!

Yup - as a lot of reviews have stated; they're customer service is quick to respond but lack the ability to fix a VERY simple issue.

UPS recognized my Squadrons number as a house number so the address doesn't work.

Requested THREE times to have it corrected, and they're still citing the original "incorrect" address.

I've tried to contact UPS but due to the type of postage, I must and can only contact New balance.

Again, fast and responsive from NB but useless in sorting what is a simple issue.