New Balance レビュー 

Ordered on the 24th July, writing review on 3rd august, order still processing not dispatched. Asked customer support (after a few days of trying to reach them) they said they don't know when the trainers will be dispatched. Will not use again.

PLEASE DONT ORDER FROM HERE - Shocking site
Ordered trainers on 24/06/2026, it is now 03/08/2026 - still not been processed. Tried to call customer service within opening hours and it states currently unavailable to take call (must be one person doing everything). Every time I try the online chat it says about 300 - 600 people before me (they all must be having the same problem)

I placed on order online. No updates at all. On the y its supposed to be delivered its not even processed.
Customer contact is a joke. Their online chat says at least 30 minutes before an agent will be available.

Is this a scam website? At least I have paid with Paypal

Would be a 0 if possible.

Ordered 4 pairs of trainers, order was delayed by a week, then I randomly got a full refund today and seems my order has been cancelled. Absolute joke.

Utter shambles of a company.
Item despatched two days after it was supposed to be delivered, over 10 days after ordering.
No response from customer service despite emailing twice.
Avoid.

8 days since ordering 2 pairs of trainers and they’ve still not been shipped… if this was any third-party site you’d assume it was a scam.

Communication has been woeful, and my advice to New Balance would be; don’t run a sale if you don’t have the capability to ship the orders. It’s basic stuff and I certainly won’t be buying direct again.

It’s somewhat helpful to read so many reviews here recently regarding the shipping delays.
Ordered 2 pairs of trainers 7 days ago. Still not been shipped. Customer service, whilst polite, don’t have a clue when it will be shipped.
Why has New Balance on their website not clearly stated there are significant delays in orders? That would be the decent thing to do instead of taking my money and then send me an automated email saying - delayed. Awful. Once I get this order (or should I say if) it’ll be the last. Dreadful. DO NOT ORDER.

Placed an order a week ago. Not even dispatched yet. Impossible to use their Live chats wait is 2 hours+ and they don't respond to emails. Will never order from them again. Customer service is appalling.

Paid for express delivery but no sign of trainers. Customer service know nothing more than the website and cannot do anything. Refuse to allow me to cancel the order despite failing to dispatch.

Leider enttäuschende Erfahrung mit New Balance.

Bei meiner Bestellung (NH01263693) fehlte ein Paar Schuhe im Wert von 65 €. Das Paket kam verschlossen und äußerlich unbeschädigt bei mir an. Ich habe den fehlenden Artikel direkt gemeldet und alle angeforderten Informationen sowie Fotos eingereicht.

Nach mehreren Nachfragen wurde mir lediglich mitgeteilt, dass die interne Lagerprüfung ergeben habe, dass die Bestellung vollständig versendet wurde. Eine Lösung für den tatsächlich nicht erhaltenen Artikel wurde jedoch nicht angeboten.

Ich finde es sehr enttäuschend, dass ein Kunde für eine Ware bezahlen soll, die nachweislich nicht angekommen ist. Ich hoffe weiterhin auf eine faire Klärung und eine Erstattung des fehlenden Artikels.

Delays. They take your order and payment, then send an automated email saying there's a delivery delay with no timescale. When I rang to speak to someone for an update, I'm told they can't give me one. I explained the purchase was a birthday present and I had allowed a full week for delivery which was estimated at five days. I was told orders placed at the weekend are not never processed until Monday. It's now been 4 days and this have not even been despatched. No update on the website against my order. Absolutely awful service with no indication as to when, if ever, the goods will arrive. In the meantime, they have the money I cannot now use to buy my daughter an alternative birthday present.

Awful first experience of using NB. 7 days and still not even processed. Shoe size now out of stock. I've said I'd take half a size smaller, however they can't change it and will only do it by a refund, once the shoes that aren't in stock are delivered and returned (which clearly won't be happening). Atrocious customer service if this is the attitude. They could simply send me a size 10 rather than 10.5, but won't budge on this policy.

Poor show from New balance.

Order placed on 26/7 and a week later still not dispatched - only a confirmation email received, website says the order is "processing".

Managed to speak to someone via their contact phone number and they say the warehouse is inundated due to their "promotion" but will prioritise my order to be dispatched today..

Edit: 3/8/26
Email to say they have been dispatched.

I am very disappointed with my experience ordering from New Balance. I placed my order on 24 July, and the estimated delivery date was 28 July. The order has still not been delivered.

I contacted customer care, but instead of providing a clear update, I was only told to wait for a few more days. I have not received any message or notification explaining the delay, and when I track my order, it still shows “Order Processing.”

This lack of communication and delay in processing is frustrating. I expected better service and timely updates from New Balance. I hope they improve their order processing and customer support so other customers do not have the same experience.

Would give them zero if I could! Ordered 2 pairs of trainers, during their recent promotional campaign. Had no updates on the order, when I check the account it says order pending, Customer service is useless can’t cancel the order but also can’t chase it so told to wait and see what happens. Asked if I could make a complaint about lack of communication etc and told they have no complaints procedure and to email the customer care team but they don’t know if anyone would come back to my email!!
Be reporting to trading standards.

We've bought our daughter a pair of NB trainers, we've always had them and loved them. HOWEVER... the latest trainers, she wore for 2 days for school (max of 14hrs) and the sides of both trainers have completely crumbled. Not what you'd expect from New Balance, so we thought it must be a manufacturing default as surely a pair of trainers that we're almost £100 (we bought in sale at £58) should not do this. Their response was absolutely shocking, from looking at a photo only, they said it was not a fault of theirs and that our child must have damaged them.
There is absolutely no chance that my daughter could have done this, she hadn't even had sport on those 2 days, they were wearing trainers due to the hot weather.
I am absolutely appalled at the way in which or complaint has been handled, the blame that has been put back on us and the fact that we have paid £60 for a 2 day wear and now have trainers which are ready for the bin.
WHAT HAS HAPPENED TO SUCH A GREAT COMPANY THAT PRODUCED GREAT TRAINERS? IS THERE SOMETHING WRONG AT THE TOP? CHEAP MANUFACTURING? OR LACK OF RESPECT FOR LOYAL CUSTOMERS?

Was sent wrong trainers wrong size . Emailed and rang them . Sent relevant pictures on 22nd June and still waiting for refund today 20th July . Absolutely ridiculous .

New Balance make out they are a premium provider. They tout their ‘Made In’ range as premium and certainly charge a premium price. I would expect a £210 pair of trainers to be good for at least a year of normal use. Mine fell apart after 3 months and maybe 4 or 5 very light occasions of wearing. Customer service offers half refund and said take it or we’ll close it and you get nothing. Awful company who I’ll never but from again. Be warned.

Would give them zero, ordered trainers, parcel not received and have been waiting 3 weeks now for my refund. Customer service is useless, have been reported to trading standards.

Terrible customer service – Avoid if you expect fair treatment
I ordered two pairs of shoes, but UPS only delivered one. When I contacted New Balance, they took weeks to investigate, only to tell me they won't take responsibility unless I can "prove" I didn't receive the missing pair and provide the original packaging. How do you provide packaging for an item that never arrived?
As a loyal customer, I even placed a replacement order, trusting they would fix their mistake and refund me for the missing pair. Instead, I’ve been left out of pocket. Incredibly disappointing service.