New Balance レビュー 

I ordered a pair of trainers for a birthday present. New balance sent my order via UPS. Order was never received & sat in a warehouse in Luton for over a week. I contacted New Balance and I was told UPS was returning the package to sender & I would receive a refund when New Balance received it. Over two and a half weeks later no package and no refund. Please do not waste your time and money purchasing from this company. They are incompetent.

Mate the good will policies of this company and durability of the 1906 trainers (£140 btw), is deaddd.

Fair enough, I bought my trainers from ASOS, so New Balances excuse to not giving a replacement is that I bought from another retailer, whatever.

But the fact the soul is peeling off from moderate use and ativity, and within 2 years of purchase, is crazy. For the price point! And neither retailer will do anything out of good will? Cool. I'll just deal with soggy £140 trainers when it starts raining in the UK. LESS THAN 2 YEARS IS CRAZYYY. What you using... PVA glue? 1 year warranty too, you must have no faith in your "high value" product...? Even so, unfortunate cases like mine where I actually take care of my shoe and don't partake in crazy activity, should be reviewd out of goodwill. Joke

Ordered trainers which were smaller than shoes previously bought from the same company. I therefore had to return them. I received a £15 discount for joining their membership scheme.
They are now refusing to apply the same discount to a larger replacement.

When placing order said 1-3 business days over a week went by and it wasn’t even processed never mind dispatched, customer service is severely lacking and terrible ! You get ignored on every social media platform and emails . I eventually called and asked what is the hold up ( I never ordered sale items was full price ) and there apparently is a massive backlog in wharehouse so they have no idea when things will even be processed never mind dispatched and you can’t even cancel . Was told to contact in a few days if still no email then checked this evening and they’ve cancelled my order !! Would never order from directly new Balance ever again . Shocking and worst customer service I’ve ever experienced.

Bought as a gift and ordered.over 7days ago. Item still hasn't been shipped. Can't ask for a refund until recipient of the goods. If I had known I wouldnt have bothered. Definitely will NOT buy from them again and will share my experience with anyone who asks. Absolutely disgusting service.

Ordered shorts and top on the 24/7 been in touch twice with them. No further updates and cannot cancel due to delays in the warehouse. It’s really bad! Won’t ever order again that’s for sure.

Unlike so many others on here, I actually got some trainers delivered to me. It did take them 10 days and a phone call to customer services to get them here though. The outer packaging was in a beat up state and the shoebox inside was dented on one end, so that was poor from UPS. Overall, although the trainers themselves are very good, the buying experience was nowhere near that expected of a globally recognised brand. Pull your socks up!

Seems I'm not the only one with an order currently MIA! Ordered trainers for my son 1.5 weeks ago and they've not even been dispatched. Sent an email 5 days ago and no response. 300+ people queuing for online chat and the time keeps changing between 3-5 minutes wait time to 39 minutes. Reading the reviews here, I think I'll give up and request a charge back through my bank. The size we ordered is now out of stock anyway. Never again.

Ordered a pair of boots for my son who was going to cross from adidas to new balance, that was 10 days ago! Still not even been processed let alone shipped.
Customer service useless, try live chat! Doesn’t even work. The whole company is shot.
Why would anyone ever buy from them when its this bad.
Even though the product isnt even processed they cant even refund.
The whole situation is shocking.
Quick to take the money but not so quick to sort out problems.

Absolutely appalling customer service. Over 10 days after placing my order it's still stuck as "In Progress" and hasn't even been dispatched. Despite this, New Balance refused to cancel the order and instead expect me to wait for it to be shipped, intercepted, returned to the same warehouse and only then refunded. Nobody could provide any timescale for dispatch or my refund, and they refused to let me speak to a manager or complaints team. I've never experienced such an illogical and frustrating process from a major retailer. Avoid if you value your time and money.

Order 2 weeks ago. Say expected delivery is 30 July, obviously I don't have it, talk to customer service basically rubbish, no reply. I am not sure is it gonna have it or just a scam

Same as others - not dispatched (even with paid next day) after a week because they 'have a promotion on and are busy'. *H O W E V E R* looking at other reviews this has been going on years! So that's rubbish. Many other companies manage to run promotions and dispatch items on time.

Customer Service also outright lie. I contacted them via live chat to cancel the order and was waiting 4 hours to talk to someone who said they cannot cancel my order because it's already been packaged up and waiting for the pick up. I found this odd when I'd not received the usual emails saying so and logging in it says it's still 'processing' and has not been packaged or a label generated. They then said they'd email with how to cancel but I said there's no cancel button under accounts. I was told to not worry I can cancel and the email will tell me how. (Thinking odd why can't you just tell me now). I said I've not received an email (before they go and I'm waiting another 4 hours). They said they can't send emails during live chat (which made me more suss). Ended chat. Got email. No option to cancel. Just says refuse delivery or generate a return label! Later I get an automated email saying sorry we've still not sent your order... etc. So just lying about it waiting to get picked up and lying about email telling me how to cancel.

In my area at least most drivers drop and go. Sometimes even if I run for the door there's not even their van in sight. So unsure how I'm supposed to refuse delivery!

I have to wait 15 days to do Charge Back but will be doing this because sounds like they don't refund people too and do things like send used, odd, different sized shoes or empty boxes!!

I did end up buying the trainers from JD sports who did manage to send them next day but the back sole of one trainer seemed to collapse like the foam in the sole was not made right. So they got returned. I got a different brand instead. They also seem to be rubbish made from this and what others have said. Despite the price tag!

I invite people to Charge Back if brought on credit card or get money back through Paypal; if it happens often they get black listed by the banks as 'high charge back risk'! Then they might sort out some actual customer service!!

Been on the live chat function since 9:11am this morning- it’s 3:57pm and still no response. Awful customer service

Same issue as everyone else. Ordered a pair of trainers got one confirmation email saying my delivery was expected the 31st of July and absolutely nothing since. Nothing to say its been delayed. Checked the tracking and its not even been shipped. I dont think theyve taken the money though but now I don't know if theyre just randomly take out the money or if Im ever going to recieve these trainers or if I should give up and go elsewhere. Customer service impossible to get hold of.

Ordered trainers a week ago. Due today - not even dispatched! Payment still pending! No communication, chat had a 3 hrs wait with 500+ waiting earlier, now up at 1800 but will be answered in 1-3 minutes. Joke. Lovely products but gone like so many other big companies - couldn’t care less. Avoid!

Asked NB support to cancel my order due to extreme shipping delays, the person I spoke to said they can't cancel the order even though it hasn't been picked or shipped and I can return / refuse delivery when they arrive.

I asked when my order would be shipped and they didn't know. They suggested it may be a couple more weeks but I should wait and see...

So you can't cancel my order, but I have to wait an undisclosed amount of time before I can start the returns process? Absolutely disgusting experience. If this had happened with any other business you'd think it's a scam.

I ordered a pair of shoes 10 days ago, and my order is still showing as "Pending" with no updates. Despite contacting Customer Service several times via email and live chat, I have received absolutely no response.

I expected much better from a global brand like New Balance. This has been one of the worst online shopping experiences I've had. This was my first order through the New Balance website, and it will definitely be my last. I won't be purchasing from New Balance again.

Ordered over a week ago. Money taken yet no updates since! Not even processed the order, update sat on 'processing'. Tried contacting customer service via call, on hold for 38 minutes before line just cut. Then tried their website chat, sat in a queue of over 1100 people trying to get through! Said wait time 28-36 minute.. 45 minutes passed not even updated, still over 1000 people ahead of me, gave up. Awful company, bad customer service.

DO NOT ORDER FROM THIS WEBSITE. I HAVE TWO MISSING TRAINERS FROM MY ORDER, NO WAY IN HELL THEY COULD HAVE FIT IN THE PARCEL I RECEIVED. CUSTOMER SERVICE IS DISMISSIVE AND CONDESCENDING. IN 2026 CAN'T BELIEVE THEY CAN CONTINUE TO OPERATE LIKE THIS. I WILL BE PUTTING A CLAIM IN WITH MY BANK AND LEAVING A REVIEW WHEVEREVER I CAN. I USUALLY CHECK REVIEWS BEFORE ORDERING FROM A NEW WEBSITE BUT I THOUGHT I COULD TRUST NEW BALANCE BEING A WELL KNOWN BRAND. THEY OBVIOUSLY HAVE THEIVES WORKING IN THEIR WAREHOUSES BUT SOMEHOW INSIST ON PUNISHING THEIR CUSTOMERS. LUCKILY I TOOK PICTURES OF THE PACEL BEFORE I EVEN OPENED IT, I GUESS THANK GOD FOR UPS DAMAGING THE OUTER PARCEL OTHERWISE NEW BALANCE WILL BE CALLING ME A LIAR.

Ordered online, paid £14.50 for delivery. Not sent impossible to contact.
Scam company do not use!!