New Balance レビュー 

They refused to return the trainers because I had no box, but the box got damaged because of the delivery. Anyway ridiculous! £170 what I’m going to do? That is my new balance number 4, total disrespect.

Very disappointed with both the product quality and customer service from New Balance.
I purchased a pair of shoes for around £100, expecting good durability. However, after a couple of months of normal use, a hole developed exactly at the point where the leather meets the mesh. This clearly looks like a weakness in the construction rather than normal wear and tear.
The shoes have not been heavily used, are still in otherwise very good condition, and have never been washed in a machine. Despite providing detailed photos and explanation, my complaint was rejected and classified as “general wear and tear.”
I expected better quality and much better customer support from a brand like New Balance.
Overall, I feel let down and would not expect this level of durability or service at this price point.

My experience of New Balance's re-issue of the 991v1 trainer has made me not want to (try to) make a further purchase from the company in a future drop.
I was fully primed and enthusiastic about this launch.
On Thursday 5 February at 09:00AM, within seconds of the trainers becoming available online, I had placed an order. At 09:02AM New Balance UK sent me an automated confirmation email. That confirmation included an estimated delivery date of “09/02/2026”.
However, shockingly some five days later, on Monday 9 February at 13:42PM, I received a subsequent email from New Balance now cancelling my order indicating that the item was sold out and out-of-stock. Of course, this came as an unpleasant development.
Who cared? Not Customer Services.
I immediately raised my concerns with them. The best they could do was speculate that the website may not have adequately refreshed. There was no proper support or assistance.
Rather ridiculously, throughout 5 February, the website consistently showed that the trainer was still available in my size, to purchase. Indeed, I kept checking, to see how the launch was going. Clearly there was stock. But Customer Services showed no interest in checking what had gone wrong in my case with the ordering system.
Added to this disappointment, when I requested to Customer Services to make a formal complaint to have the matter looked at, they undertook only to forward my emails to the “relevant team” (no proper complaints procedure appears to be in place). And, even worse, Customer Services indicated that there was no promise of a response on account of the [my underlining] high volume of complaints. It does not seem satisfactory.
The conclusion I draw from all this is that New Balance successfully sold out the re-issue. The fact that there were evident issues with my confirmed order meant pretty much nothing to them.
I felt very devalued as a customer. New Balance, never again.

My first experience was good so I ordered again . Sadly this time it truly one of worst experiences. UPs said they attempted delivery then left in drop off shop I can't reach. Customer service emails not clear and still awaiting refund. Even though product good I never order again.

Avoid at all costs! After ordering two pairs of trainers I sent the size that were too small back. After me waiting and waiting I reached out to them for an update on my return for them to say there’s a problem the parcel was never collected! So I’m still waiting for my £170 refund and also this happened in 2024 to me too which I gave the benefit of doubt and presumed it was a genuine mistake but for it to happen again it clearly isn’t! They can take money and orders correctly why not process returns and give people their money back that way too? It’s a joke and highly stressful! Shameful for such a big name!

NB product was poor. It took me 3 weeks of sending emails to customer service AND sending DM's to their social media accounts, before anybody replied, in any form.
It was only after I threatened a section 75 action via my credit card company that your CS department then deemed it necessary to reply to my emails.
Shameful behaviour and I will never purchase a NB product again.

I made a purchase of NB 9060 which didn’t last long around 3 weeks, the front top of a sole came off. So I contacted a costumer service and provided pictures of faulty trainers. The customer service provided me a refund without sending the shoes back. Definitely would by more shoes off NB

Don’t order from this company you wont get your delivery! Ordered trainers on the 3rd of Feb for delivery the 9th still haven’t received them. Apparently UPS attempted delivery (they never) and said they delivered to a pickup location? No idea where and I asked for it to be delivered and they launched an investigation we ended with “proof of delivery”, still haven’t a clue where they are. Spoke to customer service and all they want to do is come away from the chat, worst company I’ve bought from, just to help anyone else you need to avoid.

Do not do it. Unless you stay at home all day, don’t waste your time, money or patience ordering from this company. They use UPS to deliver and no where prior to order do they inform you that unless you are prepared to stay in all day on any day from the moment you place the order you won’t get your item. I reported my dissatisfaction to customer service after one delivery attempt in working hours as UPS told me it was being returned to New Balance. They were as helpful as a chocolate fire guide but did inform UPS to deliver again and told me to leave instructions as to where I should leave it. UPS failed to follow this simple instruction on two more occasions. Why they use this company and don’t inform their online customers that an adult signature is required is beyond belief. Oh and to top it off, I now have to wait 5-8 working days to get my money back once they receive the item. Crap! Crap! Crap!

Completely avoid buying direct from these if you can.
Purchased 2 pairs of kids shoes size 11 and size 12 for christmas, didnt get onto it til other week that one of the size 12s even though its labeled as 12 is actually a 11.5. Got in touch as clearly a fault their end and got offered 15% off next purchase and then closed the ticket as soon as I said is that all I only want to swap a single shoe to the right size
Should have looked at the reviews everyone's gave them

Had a faulty pair of trainers that practically disintegrated after a short time. Referred this to NB but they were so not interested in taking any responsibility for their faulty product and gave me every excuse not to help. I spent days exchanging emails with their so called "support" department but they just kept batting me back and saying it wasn't their responsibility to help. Does not surprise me that they have such a low Trust Pilot rating!!!!

That’s the only review I done in here, because there is so much hate on this company, well I ordered trainers and got them next day, without any issues so they are learning on their mistakes I guess. Return label was already in box just in case if something would be wrong. I’m not gonna lie I was terrified when I made my order because instead of checking them out first I did it after my order was placed. That was my first time having anything from them but definitely not the last as I can’t say a bad word about them.

Placed an order for the newly released 991v1 Made in UK, competed the order less than 2 minutes after launch and both trainers were cancelled a few days later because they were sold out.

I was told by customer service that one pair were cancelled but there was no issue with the other and would be shipped but a few hours later they cancelled the 2nd pair.

Either this is one of the most incompetent businesses or someone at the brand is manipulating orders for profit.

Several items I did receive has security tags attached.

Customer service tried to dismiss the issue with a £20 gift card. How can they assume I want to be associated with this brand after they proven to be disreputable.

They need to sort out their website so that resellers can't buy up all the stock then rip off thier customers.

They also need to scrutinise who is cancelling orders and why. Freeing up stock for associates when demand is high is not unheard of.

Will let this brand decided on whether they want to admit to being incompetent or corrupt.

DO NOT BUY FROM THESE PEOPLE WHO USE UPS AS DELIVERY AND LEAVE PACKAGES OUTSIDE UNATTENDED...I BOUGHT A PAIR OF TRAINERS, AND UPS NEVER DELIVERED AT MY PLACE OR EVEN RANG THE BELL. STAY AWAY FROM THESE THIEVES.

Places an order for 4 items. Once dispatched was told 1 item was out of stock. One ofy other items was replaced with a different item. Wasn't given any indication of the item not being sent. When I raised the complaint it was all very automated and not dealt with very professional or with any kind of empathy. Just send back and get a refund if not happy.

Be careful when purchasing from this store , I ordered a pair of trainers but I have noticed that after paid they says that the price is lower and difference is tax , which ok- I did not care as I chose to buy it at that amount but when I tried to return them as size did not fit , the tax is not calculated in the refund. If there is no purchase why taxed , it is not like a delivery when a service is done and gone , they will sell again and charge tax again !

I absolutely love the look, comfort, and overall style of the New Balance 327 trainers — they’re lightweight, versatile, and easy to wear with almost anything.

However, unfortunately, I purchased two separate pairs, and both developed a noticeable squeaking/creaking sound within the first couple of months of use. I don’t wear them daily, so this was quite disappointing and unexpected.

Because I no longer had the receipt for one of the purchases, I wasn’t able to get a refund or exchange. I am currently trying to resolve the issue with the retailer where I bought the second pair. When I contacted New Balance directly, I was advised to deal with the retailers rather than the brand itself.

Despite genuinely loving the trainers, it does seem that there may be an issue with manufacturing or materials, given that the same problem occurred with two different pairs.

I would still recommend them for their design and comfort, but please be cautious when purchasing and keep your receipt, just in case you experience the same issue.

I ordered men’s trainers size 11.5 from New Balance’s UK website on 28.12 for my son's birthday. They sent women’s size 7 trainers instead.

I provided photographic proof. Despite this being their error, they required a return but failed to arrange it properly.

I am undergoing cancer treatment and requested a UPS collection as a reasonable adjustment. The collection time was ignored and the courier arrived without a returns label, making the return impossible. This happened twice and I ended up having to visit a UPS shop to drop the trainers off (during a period where I am very ill).

The retailer has refused to escalate my complaint to the complaints team and has failed to resolve the issue. I still have no refund or the correct trainers. I have now asked Visa to do a charge back. I advise you to not purchase from this website.

Don’t touch the Rebel V4 trainers! Only lasted 270 miles until they went completely dead! Customer service not interested despite multiple calls. ASICS Novablast 5 trainers have now done 330 miles and still feel brand new!

Purchased expensive New Balance joggers
September 2025 after four months use the lining is coming apart.
Contacted New Balance customer service who were basically not interested.
Will never buy New Balance products again.