New Balance レビュー 

Bought many shoes from them which range from wonderful to disastrous. The last 3 pairs have been disastrous. They’ve fallen off a cliff. Same model, nominally the same size, completely different actual size.

Every single delivery or returns with UPS is an absolute disaster. They’re unable to deliver when they’re meant to, provide no communication, are unable to make their return labels work and their tech is from the 90s.

For as long as New Balance keep making worse and worse shoes and having UPS, I’m done with them.

Estimated date of delivery missed.
I ordered some trainers and clothing at which time I was advised they would be delivered on 02/01/25. Having not received them or any communication from the retailer, I contacted them as I ideally needed them by today. Fair enough, this was an estimated delivery date but on enquiring I was told that the courier had not even collected the order and when I queried when I was likely to get them, the advisor told me if I didn't get them by the next week I should get in touch. It seemed like a rather cavalier attitude and not at all organised.
Order NK07238628

I purchased a pair of NB370 in May 25 and rarely wear them. The side of one sole has split and they have not been missused, this is a manufacturing fault. I noticed the split in November and reported this early December. First of all I cannot speak to anyone in England and can’t return to a shop. The manager in the Manchester shop has seen the shoes and agrees they should be replaced but they cannot help. The customer service is none existent and I get fobbed off on the chat. I am in an email trail with a person who has refused to replace refund or repair as they are around 6 months old. I have escalated this and again this has been refused- I will continue to try, all they have offered me is 25 % off my next pair!! The cheek. Like I would buy NB again!! Do not buy, they will fail and you will be stuck with them…

i ordered 9060 few days ago and my money got deducted from my account but i didnt recieve any email any order confermation from the company for 3 days after waiting three days i called them for everything but still did not recieve any mail then after calling 2nd time they told me to write down my order number so that i can track my parcel , and i ordered to be dilivered at home i was waiting for order at home but they diliver it to some shop and i didnt knew it , really very bad experience

I originally ordered two pairs of the same shoes for my children both pairs broke within 4 days so I contacted them they don’t get me wrong they issued me with two vouchers for the value of them the trainers but quite honestly the process was a nightmare! Then I used the vouchers to purchase other items, they items were horrendous, nothing like I expected from such a brand, it was clothing I expect a certain level of support when it comes to gym wear these had absolutely no hold in at all, were the most unflattering, confidence draining, badly made. After leaving reviews for said items I’ve come to notice they’ve removed them. I contacted customer services as they asked me to after leaving honest reviews to be told I should return the items but won’t be issued a new vouchers or refund for the value of the items because I used a voucher to purchase them with. And was offered a £10 off voucher that I explained I wouldn’t be using as I will not order again.

I bought £140 running shoes for my son for Chriistmas. The site says 60 day refund policy and nothing about exchange. Told that as bought in October this is 60 days and it is same as refund policy but I can't find that information so stuck with a pair of £140 running shoes that I paid £5 delivery that are no use. Ridiculous and not what expect for luxury items

This company have one of the most awkward return processes and unhelpful staff I’ve ever encountered.
I ordered a pair of trainers for my wife for Xmas in her usual size 4 UK but she then told me she’d previously tried on the size 4 in a store and they were too small, so I then ordered a size 4.5

The size 4 order didn’t come with any return paperwork however, the size 4.5 did have a pre paid label.

As I don’t have access to a printer right now, I checked the New Balance website and in the frequently asked questions section, it clearly states that if you don’t have access to a printer, just speak to an agent for assistance.

I tried that and the staff member was completely unhelpful. They just kept saying, you must use the UPS return label. I told them they didn’t include one and was just told I’ll have to print one, which was the reason I was talking to them in the first place. No offer of assistance in any way. Just kept going around in circles, repeating that I must use the UPS label! What’s the point in telling people to contact customer services, if they just tell you the same thing!

Bearing in mind, the rerun postage isn’t free, and NB deduct £6 off the refund, so I asked if I could take them to the post office and use Royal Mail AT MY EXPENSE, then they simply refund me the full amount, as it wouldn’t cost them anything. The customer service advisor stated that if I didn’t use UPS, they would NOT refund me or return the shoes.

So my only option in order to return them and actually get my refund, is to go out and spend £35 on a printer then lose the £6 for the return.

It’s no wonder this company disappeared for many years. And I amazed that somehow they’ve made a return.

Companies like Nike and adidas are far more customer focused and actually helpful to their customers.They also include free returns and include the label!

This is the first and last NB product I will ever purchase and if I had my way, I’d be returning both pairs of shoes, but my wife’s taste in trainers has obviously declined as much as this company over the years!

If I could give them less than one star I would. Ordered a pair of shoes which were never sent or even left the warehouse. They held my money and only offered a partial refund after weeks of chasing. They refused to pay for the shipping which never happened in the first place. Would encourage you to avoid dealing with them. Not a shock that I'm not the only one with a poor experience.

At the end of September I ordered a pair of 9060. With a busy life I never got round to wearing these until after the ‘30 day return period’. I ordered a size 7, turns out they sent me one size 7 shoe and one size 8 shoe. New balance will not take accountability for this and offer an exchange even. I am bitterly disappointed to own a pair of trainers that are not fit for purpose (I can’t wear odd shoes) and also not delivered as described. This breaches consumer law and yet they still won’t do anything! Disgraceful customer service.

Just like most people recently, I also bought some 327 shoes and just like others my parcel also had issues. I did contact NB who a lady named El was able to resolve the matter for me and kept me in loop. The issue in this case is caused more by UPS than NB. Shame NB are getting a bad rep from mistakes from UPS though.

After using new balance many times before I’ve never had an issue. This time I decided to get my parcel delivered to a new Yeep! Locker around the corner from me.

Let me tell you these lockers are absolutely useless and you only need to read the reviews of Yeep to know you’re going to have problems. I expected NB to work to resolve this as quickly as they could and keep me informed. Instead I’ve been met with incompetence, defensiveness and an absolute refusal to do anything. The only saving grace is I paid via PayPal so will just raise a charge back but this will take 30 days!

If you want to save yourself the aggro DO NOT buy from New Balance!

1 star as can’t leave a 0 stars.
Ordered 327 trainers on 02/11/25, UPS ‘lost’ them on 04/11/25 and I’ve had poor responses and still no refund over a month from making my initial purchase. New Balance are now waiting for UPS to investigate even though I’ve had emails from them stating they have approved the claim. I’ve always been a loyal New Balance customer but I will now be taking my custom elsewhere. I wish I’d read all these reviews before purchasing direct with New Balance.

I bought a pair of New Balance 530 Trainers in September. After about a month of wear the sole had completely come out of one shoe, however I was prepared to let this slide as a minor mistake on behalf of the manufacturers. Since this initial fault, the other shoe now has a hole wearing through in the back. Considering the price point, advertised quality and that this pair is almost solely worn indoors I am extremely surprised by the extent of the faults. Although it probably goes unsaid, I don't have a habit of wrecking shoes that have cost me around £100 and have taken good care of this product. I am extremely disappointed with manufacturing quality of the shoes. Considering the marketing, price, and supposed quality of these shoes I would expect some form of service to repair the damages, this has so far not been offered.

My partner just purchased me a pair of trainers for £160,they were delivered by Ups but left outside as we weren't in. She received a email from new balance to say they were delivered but showed a picture of the outside of the house with trainers left by the front door. When we arrived home the box was not there so we checked with neighbours to see if anyone had taken the parcel in for safe keeping but to no avail. We contacted new balance to report the parcel as missing. They said they will contact Ups and start an investigation. They did this and the courier said they were delivered to a safe place (outside my house) and as far as they were concerned and they closed the case.
New Balance then did the same after about 10 days of waiting for a refund or replacement. So as of now we are £160 down. We've contacted our bank and they are dealing with it now, but beware of buying of new balance as they were so unhelpful in dealing with this issue. You have been warned Beware of buying from New BALANCE ONLINE.

stayed in all day waiting for delivery - courier then falsely claimed to have attempted delivery when they hadn't. Customer service at New Balance worse than useless - loads of platitudes but nothing to right the wrong

Their customer service team has a fundamental lack of awareness of consumer law. Over 10 emails back and forth of them ignoring my entitlement under the Consumer Rights Act 2015 for a straightforward dispute. I’m looking to escalate this to trading standards as the service is beyond shocking.

I used to love NB shoes but having returned to them recently they aren’t the shoes I remember - very narrow and just not as well made. All that said the returns process sounded simple, but unfortunately was not. UPS were quick to deliver but having received my unwanted shoes I was directed to a YEEP locker (just round the corner great I thought) not great there were 3 barcodes and one QR code on my returns label and none of them worked (YEEP review scores are low I discovered for a reason) In the end I was directed to a UPS handover store by the very helpful Christian on live chat. I’m sorry but I won’t be ordering online with NB again. The two stars are for the very speedy delivery and the helpful customer service provided online.

80 quid wasted! Can't wear them as everytime I tried they hurt and didn't feel right.....JUST MEASURED THEM AND RIGHT ONE IS SMALLER THAN LEFT ONE BUT BOTH SAY SIZE 4!!!!....NO WONDER IT HURT, VERY DISAPPOINTED. COMPLAINT INCOMING

I received my order - I noticed the logos were misplaced, I was gaslight over several emails saying it was meant to be like that. I had to send marked up photos. Wouldn't give me a coupon to reorder - even for free postage.

Absolute joke ordered some trainers and picked for them to be sent to a collection locker, UPS tried three times but it was shut (locker is outside) saying they needed a signature I then changed to a UPS shop and again three times not delivered.  Spoke with New Balance online chat who told me I was wrong they didn't need a signature, sent over a screenshot from the delivery attempts.  She then contacted UPS and shockingly they were suddenly able to drop the parcel off.  Went to collect it this morning to be told by the shop I need a barcode, again contacted New Balance who told me I should have told them it was re-delivered and I didn't need a barcode.  Not working for them or UPS how would I know this?!?!? So I get to now go and try again to see if they shop will give them me.  Really would advise not ordering from New Balance online as they obviously have linked up with the worst postal option to save themselves some money but causing massive headaches for customers!