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I ordered a jersey via express shipping in December 2024. I never received it. The store's customer service agent couldn't provide additional information. They reshipped the item. I received a UPS tracking number. UPS was supposed to give it to USPS. The second order has the same shipping issue. UPS claimed they were not involved. USPS said they didn't receive it. I told a USPS rep what UPS said. I was told they're known for saying that. The store's solution is issue a refund or try a third attempt. Never again will I order from the online shop. It's ridiculous that the store charges $100+ for jerseys but are nonchalant about possible fraud or theft. If they care that little, this means the clothing is trash.

Misleading company and fraudulent in their practices. Enticing consumers to buy without giving them a shipping/delivery date and not returning merchandise when the delivery date is unacceptable. And they are WAY overpriced. Stay with Amazon. They did take care of things so I am grateful for that.

Ordered jersey 10 days ago. Still waiting. Delayed for an additional 2 days. Don’t know if I will ever receive.
Ridiculous.

I have already written one review which was not positive. I don’t know if that same review is still available now that I am revising it. I was unable to return an item or get help at the time due to multiple factors. The NFL Shop has now resolved that problem very well. Thank you NFL Shop!

Ordered a 59.99 sweat shirt that was too large. Started return site reflecting I’d paid $59.99; selected ‘free shipping’ in exchange for a gift card credit to be spent at NFL Shop, clicked continue; the price of the sweatshirt had been changed from $59.99 to 41,99! The total refund to a card would be only $44.93. I deleted that attempt and progressed to see if paying $9.99 would get me a $50 refund. NOPE. That would have only refunded $34.94 to my credit card. They have quite a scheme going if you try to return an item. I will never order again from this site that I’ve used for years but never had to return anything.

I heard back from Madison and the shirt has been sent back. I was told the $9.99 shipping charge would be waived but so far not. I am upgrading from one start to 3 stars since I did receive a response so quickly however I won’t be ordering from them again though my husband still does.

Pethetic..customer service guy was a smart ass, the refund 9.99 extra is a scam, I dont know how that's legal, maybe nobody has reported it, it's a scam to get you to put it on a gift card so they can get more of your money, i sent back 2 jerseys over 200 dollars and received an email saying they would put it back on my original form of payment, the next day they send another email saying now they are putting it on an egift card, complete bullshit ive spent thousands of dollars here over the years...never again, now they lost a life long customer over 200 dollars

Do NOT ever use NFL Auctions - NO GOOD THIEVES

They are nothing but thieves and will take your money, then ignore all communication and not send you your item

I paid $4000.00 for an item that i won last year with NFL Auctions that they have not sent to me

Despite numerous emails, phone calls i still haven't received my item nor have i even received a reply

I WOULD NOT RECOMMEND NFL AUCTIONS - DO NOT EVER USE THESE THIEVES

Your purchase details are as follows:
Item #: 5424501
Item title: Walter Payton Man of the Year multi signed revolution helmet (including Drew Brees, Peyton Manning, Joe Greene, Dan Marino, and Roger Staubach) signed by over 27 players
Item price: $3,950.00
Quantity: 1
Shipping: $35.00
Tax: $10.00
Purchase Total: $3,995.00

(2024)
The most pathetic excuse I’ve seen for a jersey since 1986. They are a lightweight rag with toilet paper thin numbers and letters. And when you need to speak to customer personnel it’s from a person in the Philippines or Taiwan that doesn’t have a clue what they are doing and you can make out about 2 words in a sentence when they try talking. I will not be buying from Nike ever again any of their products. Jerseys made of recycled pop bottles and shoes made of half vinyl products. They care more about DEI and outsourcing manufacturing to 3rd world countries that produce dog shit. The NFL ruined the game with all the STUPID new rules now Nike has ruined the jerseys and shoes they make. I’m buying Addidas, puma’s and anything other than Nike way to FU*K it up people…

UPDATE:
Stacy from NFL SHOP reached out to me via a phone call.
She was from our continent and spoke perfect understandable English. She was very professional, polite and extremely helpful. She understands the complete deterioration of the Jersey materials and the lack of quality construction due to manufacturing being done by 3rd world countries. FINALLY I am being reimbursed $125.00 for a jersey I sent back over a month ago and was given a half off code for any future purchase I think this is very fair and I’m very thankful ! Especially after all the phone calls explaining to people somewhere around the world who barely speak English and have no business whatsoever being in these positions. The NFL AND NIKE have ruined the jerseys due to recycling pop bottles and plastics to create the chassis of the jersey and maybe 1 cm thickness of the numbers. Just a couple of years ago the cheaper jerseys (ON FIELD) name tag in the neck and made in Guatemala ROCKED!!! It’s was a fair price for a nice jersey, NO MAS… my 9 year old boy said no way he won’t wear them now they are junk!. When a 9 year old says that you’ve got big problems Nike… so you had better do lots of review reading before you buy anything from NFL and NIKE products or your going to be unpleasantly surprised not disappointed but rather pissed off! The product decline is a complete a slap in the face. Ok nuff said BEWARE of the NFL and Nike jerseys now people.
Thank you Stacy 5 stars for your concern and help…

I ordered 2 shirts, Philadelphia Eagles. 1 with #2 Slay Jr and 1 with #19 Sweat. Both came in a week late. Both have the wrong colors for the Eagles. The print job is the WORST I've ever seen and I worked in wholesale Imprintables sportswear for 14 years and I know cheap cheesy tshirts which is part of the print problem. I will NEVER order through NFLShop again.

I selected a 3xl hoodie. It looked really warm in the photos. When I received it, I discovered the material is paper thin and the size is more of a medium. I mean, really?

Ordered a jersey on Nov 23rd 2024 . Received 2 emails along the way saying it’s shipped . dec31st I called they said it was never out for delivery and the item is sold out and they have to give a refund which I still haven’t received . Why not contact me and say you sold me something you didn’t have or not sell the item at all if it’s sold out . … Terrible service .

Horrible place to shop, they don’t process exchange and once you select a return method (gift card vs original payment) they cannot override it. I initially selected gift card to avoid the 9.99 shipping label (which is absurdly high) but the item
Is no longer sold on their website. I wanted to switch to get my money back and they cannot override. I would have to wait 30 days to “let it expire” and select the refund method again. Seems suspicious

The audacity of these individuals to greet customer with that BS tag line “Where exceptional service begins” Exceptional these🥜 Nothing even remotely standoutish about their service at all. I ordered two items why the shipped at different times from two different locations I have no idea but the second item tracking says waiting for pick up lable made. So I contact these people and ask when someone is going to hop their happy self up run my already packaged and paid for item over to the shipper so I can get my property. We can give you a refund because it might not come! And the item is no longer in stock. How? I ordered one a month ago. Wheres the one I ordered? Not to mention I was pffered to repurchase it when it becomes available. It was $42 when I ordered it and $69 now; 80% more expensive! Terrible service in every fathomable way. Just because you politely and calmly tell your paying customers to eat 💩 doesn’t make you exceptional. Actually doing something about the issue make you exceptional. Add insult to injury this is all information that they were privy to and no one contacted me. I had to contact you?!? Complete trash company and I have no idea why the NFL would want their brand associated with such terrible service! And now they have the audacity to ask me for more information or they will remove my review. Pssssh yeah right! How about you focus your energy on getting my product or something very similar sent to me since you’ve had my money for over a month and literally done nothing except reach out to trust pilot about my complaint. So thats a priority? My experience was real and egregious! Yove done squat to help me but have time and energy to try to fix your reputation? You have like 2 stars. Obviously my story is typical! But here you go just in case 279-5426-7447 is my order number. Check for yourself and see that one item was sent and the other boxed labeled and never sent according to tracking your firm provided! Now that you can see it how bout you do something about it for a better review. I need a red patched 49ers hoodie in a 2XL and until I get one you review and your company will remain 🗑️

I ordered a hat and t shirt at the same time. The hat showed up when expected but for some reason the tshirt hadn't shipped yet. I tried to cancel it before it shipped but they wouldn't let me. I had to wait until after I received it to return it. Then they wanted me to pay for shipping back.

Ordered team bar stools the 15th of December. Still in processing order and an estimated delivery of Jan-8 to jan 14th. As I know 4 bar stools are a little more than an article of clothing I don’t see why it takes so long, disappointed really. Took the money as fast as I hit submit, still left lingo over here on when and if they’ll arrive.

Would give a zero rating if I could, I ordered a women's shirt for a Christmas gift on December 8th, after getting email saying delivery had been delayed, I tried to cancel the order, the next day got email saying the order had been shipped and it would arrive on December 28th, I believe the whole thing is a scam, it's not the 28th yet, but I don't think the shirt will arrive then either. I will never order from this company again.

How in the name of all that is right can you screw up an order for a gift card? Ordered and nothing, and nothing and nothing. I finally called and it took over five minutes with a customer service representative just to get a confirmation email that the gift card was ordered. The money is out of my account, yet the card will not be emailed until tomorrow? If I could cancel the order I would. Fandom should not equal frustration. Never again.

EDIT: NFL Shop responded to me, apologized and sent a coupon code. I wish it could have been a smooth transaction from the beginning. But I appreciate NFL Shop taking the time to listen and work with me to get things back to right. Thank you.

Ordered 2 things with plenty of time for them to come before Christmas Im super pissed off seeing that I just looked today and they're saying still processing won't come till Jan or after Christmas. It's kinda fraudulent when use are still stating on your website that things will still come even when Ordering today Dec 22nd you should take that down. I ordered one pair of pants on dec 14th and a sweater on Dec 15th if use can please look into this thank you. Let me know what you need and I'll send the information

Very disappointed. Ordered on 12/8 with a delivery date of 12/12. It is 12/21 and it still isn’t here. They told me they couldn’t help be until 12/23. What good does that do when it is a Christmas present. Only after I asked for a manager did the representative offer to refund or reship my item. It still won’t be here by Christmas!! Poor service! Last time I order from this company!!

Ordered a women's size Large jersey, Received a jersey so tiny that would be hard for a 12 year old to fit into. Started return. Options are: receive a gift card for the total price paid or take $9.99 less to refund the original credit card. How is this even legal...?