Niantic レビュー 

Ich habe mit einem Freund einen Raid gemacht und beiden ist uns das Pokemon jedes Mal beim ersten Versuch ausgebrochen und dann geflohen. Wir haben beide ziemlich genau zur gleichen Zeit ein Support Ticket eröffnet und dies gemeldet. Der Freund wurde mit einer Entschuldigung plus Raid Pass entschädigt und mir hat man gesagt ich hätte es abgeschlossen oder hätte schon eine Entschädigung bekommen.

Was ist los bei euch? Direkt deinstalliert das Spiel.

This Company Is Just moneygrabber. Their games are false-friendly, just pushing you at the start and then totally elitarist and esclusive: only players in some world zones or Who pay (a lot) can compete. Also wayfarer Is a very bad service and their customer service Is Simply non existing. One of the worst game Company.

Can't give them a 0 or I would. I've had pokemon Go since day 1, I had a soft ban years ago, no idea what for and could get no help on appealing. Left the game for years even though I enjoyed it. Last year I started playing again, gameplay is very buggy now. Today I received another warning / or ban not sure what it is. I had been trying to complete a medal and grinding between 3 stops (a route) on the road I live, its a very small distance and used my bike, i literally live 5 houses from the gym, 15 to the next gym and about 30 to the postbox end, so a very short route. I have done it a lot today and assuming this is why I've cannot access my account. Yes its unusual today but not rocket science its on the street I live so am here at a LOT i am in the gyms most of the time my postcards are nearly always the gym i live beside. Sent photos etc as proof but replys are automated garbage. Its absolutely infuriating. I dont believe they check / read assess anything appeals are a joke.

Edit: They got in touch and asked questions, apparently looked at account, but then basically the same response and no clarification on anything other than tough log in when lifted. But guess what no way to know when that is as the screen itself is just as useless. Limited gameplay apparently when what it means is none I can't log in at all, with absolutely no idea when or even if I will be able to. Plus if you try to log in it extends the time before you can..... tell me how that makes any sense?
Absolute waste of space.

Another problem with them is they spout a fairness in gameplay but it's far far far from that. Take for instance the recent silicobra event as the latest example. I walked all over parks, cemeteries, wood, scrublands etc not a single sighting, which ticks me off when I paid for a ticket for the event.
Same thing with shinies and events, community days are about the only time where you can guarentee shines in event pokemon, which is a pain because generally you already have these or they are useless pokemon that is not difficult to find anywhere. The fairness is not there at all.
I realise also that the game is from Japan but is it fair that they get more events than everywhere else with different often rarer pokemon? We rarely get events in the uk and are often London, which is a nightmare to navigate. There are other counties in the country.

All in all I'm getting pretty sick if the 'fairness and bs' from niatic in general.

Die zufälligen Kämpfe sind kein Zufall der stärkere Gegner wird ausgesucht.
Ladeattacken werden blockiert wenn sie voll sind damit man nicht angreifen kann und dann doch noch verliert.
Ich habe noch nie Geld für Pokemon Go bezahlt und so blöd bin ich auch nicht.
Ich unterstütze keine Betrüger.

horrible company, badly managed. Wayfarer system is a mess and their ai auto rejects anything

They want people to contribute to their map, then treat them like criminals when errors are made as a result of their poor software. Their 'support' team are nothing more than trolls. Terrible company.

Sehr schlechtes spiel mittlerweile, mit vielen Fehlern und Pay to win Politik. Wo soll ich anfangen das spiel hängt sich extrem oft auf, pokemon die man in raids gemacht hat sind auf einmal weg!!! Die Tatsache das man nur weiter kommt indem man schön bezahlt kotz mich an die Preise sind völlig überzogen und es macht absolut keine Freude mehr zu spielen!! Ich und viele meiner Freunde werden es löschen auch wenn wir viel geld investiert haben sollten die zahlreichen negativ Bewertungen nicht endlich wahrgenommen werden !!! Wir sind alle unzufrieden!!!

This company is doing a lot of shady things. One of their employees has used my personal information to create an account in my name without my permission. Since that I have requested to have a copy of my data sent. That was 3 months ago and they are still refusing to send a copy. This copy needs to be takin down for all its illegal business practices. Looks like it’s time for another class action lawsuit for them illegally keeping data

Lost an account and email to the account, and support was useless.

Absolutely horrific customer "support". I've faced problems maybe half a dozen times over the years and not once have I received any help from niantic. It's always an auto response indicating the problem is already resolved. Sure niantic, sure. I guess I'll waste my money and go kick rocks.

Wenn ich könnte, würd ich garkeinen Stern vergeben.
Glücksferntausch durchgeführt (Punkte dafür mühsam erarbeitet), Glückstausch hatte einen Fehler- wir bekamen beide das jeweilige Tausch Pokemon nicht. Ticket aufgemacht, Rückmeldung: Tausch erfüllt die Voraussetzung nicht. Alle Screenshots vorlegt. Man bekomme den Tausch nicht wieder. Danke für nichts. Als denen dann nichts mehr einfiel, hat man einfach das Ticket geschlossen.

Geldgier hat eine ehemalig klasse Spiel kompett zerstört... schade für Pokemon Go

Gönnt euch no paar dicke Jahre mit eurem Spiel irgendwann ist schicht im Schacht wenn das so bleibt und das Spiel wird tot sein dafür leg ich meine Hand ins Feuer.

Pokemon Go? Pokemon Casino you mean. Many grabbing game. Extremely poor game mechanic that are littered with bugs. You WILL need to spend about 8 years to get the good Pokemons. No kidding. They make it a very frustrating process to catch 5 star raid pokemon bosses. This game only got Nostalgia going for it. The rest is just a shameful sub par mobile game with an AI front of customer service. Every update worsens the game and serious bugs have not been fixed for over 4 years.

Making a fresh review as my old one was messy.

So, the only time the company actually responds, is when a raid randomly crashes after beating a Pokémon, and they give you your Remote Pass back, providing you choose the right category in the help section.

Apart from that, they ignore you.

One major issue in our town, over half the gyms are owned by Reds. It’s been going on for about two years now. It started off as one gym, but now… It really un-motivates me to play a lot. I’ve reported about this countless times and only had two responses from the two years. One extremely unhelpful and the other told me they will “pass it on” to the company, which was many Months ago now, and considering they have time to pile/code events on top of events, clearly they don’t care or see it important enough. Help page in the game and their “Support” page on Facebook, I’ve asked many times to reduce the gym radius, so trainers have to actually GO out to the parks, Church, and other areas, rather than sitting at home being lazy and earning items and PokéCoins instantly knocking the rest of us out when we WALK to them. The company just doesn’t care enough about fair gameplay on their own game and it’s disgusting.

It’s guaranteed something will break after they add an update into the game, because they never test it.
The game randomly crashes more and more now, in result, I lost a Shiny Galarian Moltres with how unstable the game is.

The people behind the company need to calm it down with events and focus on a better help system where we can talk to THEM and not robots or AI garbage before returning to more events. The game would be so much better if they LISTEN to our problems in the game. Especially, if something is impacting their own game negatively.Bugs that aren’t beneficial to us, they take their time about fixing it. Bugs that benefit us? They are straight onto it.

At the moment, I have zero trust in this company.

Edit: The battle system is a load of garbage.
Even if you bring three great Pokémon to battle, it’s not skill, it’s literally based on luck as to who you’ll be battling. One Trainer maybe weak to all your Pokémon, and next, the tables turn for the next battle. Lots of “neutral” moves does as much damage as Super Effective moves.

There is an annoying semi lock feature if you’re travelling by vehicle as a Passenger. Once the warning comes up that you’re going too fast, Pokémon will flee after trying to catch them because of the lock. You don’t get to keep your items after. I get it’s to stop spoofers, but they can literally pick up on cheaters now with the third party applications. Only towns are playable in and having road layout for thousands of miles around the World you can’t do anything with while the lock is active, may as well have it so the game only loads when you’re in a town, city, Village, and remove the rest and maybe the game will run smoother and take less storage with 95% of map data being useless.

Victime d'un bug sur Pokémon GO depuis des mois et malgré des dizaines de tickets et de mails au support Niantic s'en fiche.

Pokemon go needs better people running it, it’s awful these days. Niantic never helps anyone and the game itself is so bad these days, they’ve changed the chances for people to succeed in game and it makes it a miserable experience. This is meant to be for children but all they care about is making money through in game purchases!

I’ve been playing Pokémon GO for years, but Niantic Support has reached a new low.
Two times in one day I used Remote Raid Passes for a Max Raid (Grimmsnarl), completed the raids successfully, and never received rewards nor the chance to catch the Pokémon because the game froze on the final screen.

I submitted all details, screenshots, timestamps, and explanations.
Despite that, Niantic Support kept replying with the same generic automated answer claiming that “no issues were found” and that I had “already been reimbursed” – which is completely false.

I paid real money for Remote Passes and lost:

2 Remote Raid Passes

2 Grimmsnarl catch chances

My time

Zero compensation

Support ignored the actual issue, didn’t investigate anything properly, and simply sent copy-paste messages.

As a long-time player, it’s extremely disappointing that bugs on Niantic’s side lead to player losses, and Support refuses to acknowledge or compensate it.
If this is how players are treated, I honestly cannot recommend this game anymore.

so here’s what actually happened w my Pokémon GO account:

my acc got hit with a 7-day ban, then a 30-day ban, and BOTH times I appealed immediately asking why I was flagged. they ignored me completely. not a single explanation, no details, nothing.

then suddenly, months later, they hit me with a permanent ban — and again, no actual info. every time I ask what I supposedly “did,” they dodge it and say they can’t tell me anything.

the funniest part?
every reply I get feels like a bot template. the names keep changing (Oaklynn, Jakari, Ivan, Victoria, Kaiya, Jake, William…), but the messages are all copy-paste, sent within seconds, and none of them actually respond to anything I wrote.

sometimes they say my appeal is “closed forever,” but then a new “person” replies anyway. sometimes they tell me I can’t make a new account because it’ll get banned, then another “agent” tells me I can make a new account. they can’t even keep their own story straight.

it’s pretty clear the anti-cheat system auto-flagged my account, and the appeal system is just bots or low-permission staff reading off templates. nobody actually reviews anything manually.

I never got a real human response once — just repeated contradictions and generic lines like “decision is final,” “we regret to inform you,” “no additional information,” etc.

if the review system is automated and the appeal team can’t even see what triggered the ban, then what’s the point of having an appeal system at all? it just feels like talking to a wall that changes its name every email.

Whenever I contact niantic customer support I get an automated response. If I report 2 lost remote passes they’ll maybe give me 1 back. I have tried and tried to get a second refunded but the automated system says I was already reimbursed! When the game has frozen or crashed on me during a raid, leaving me with no option to catch the Pokémon, I have submitted proof but if you received the potions etc they consider you have been rewarded??? I didn’t get an opportunity to catch the Pokémon what are you on about! Really really disappointed and will not be giving them any more of my money. Disgusting customer service

Leider wurde mein Pokémon Go Account gelöscht, ohne, dass ich die Möglichkeit habe, etwas dagegen einzuwenden. Ich habe nie gecheatet oder irgendetwas gemacht, dass den Richtlinien widerspricht. Support funktioniert nicht, das Formular für die Beanstandung von Sperrungen wird nur von einem bot beantwortet. Über Twitter werde ich auch nur auf das Formular verwiesen und dann ignoriert. Mein Account, den ich seit dem ersten Tag spiele, seit das Game existiert ist jetzt einfach weg, ohne, dass ich etwas ändern kann. Und ohne, dass ich etwas falsch gemacht habe. Es macht mich sehr traurig und ich verstehe absolut nicht, wie sich mit so einer policy diese Entwickler noch halten können.