Nolettinggo レビュー 

159
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TrustScore 5段階評価の4

4.0

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5つ星のうち1の評価

Terrible company, scammers. They take extra money from landlords to write fake damages on the reports. On top of many incidents, they claimed the door of a dishwasher was missing, when in the ac... もっと見る

企業が回答しました

5つ星のうち5の評価

I cannot recommend John W from No Lettings Go, Glasgow highly enough. From beginning to end, he was exceptionally personable, understanding and professional. He took the time to listen, explain... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been working with No Letting Go Ealing since July, and Mary and Mark have been fantastic. They are friendly, professional and always quick to respond. They are incredibly accommodating, partic... もっと見る

企業が回答しました

5つ星のうち5の評価

Abby was lovely to work with, managed to fit me in last minute despite her busy schedule. To my surprise they did an amazing job of noting every single detail. This will come in very handy for the fin... もっと見る

企業が回答しました

企業情報

  1. 不動産管理会社

当該企業による記述

We offer Property inventory management services. Conducting inventory pre-tenancy check-ins,check-outs, mid-tenancy inspections, and more. As an independent and unbiased professional reporting service, our reports stand up to scrutiny and protect you in case of disputes


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

159件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.0

すべてのレビュー

(159)

過去12か月のレビュー数: 48件

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5つ星のうち5の評価

NoLettingGo have been excellent.

NoLettingGo have been excellent.
Their service and attention to detail is second to none and I would recommend them to anyone looking for a reliable property inspection company.

2026年10月29日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Helena, thank you so much for your review - it means alot to the team. Thank you for your support.

Best wishes Justine Tomlinson

5つ星のうち5の評価

Five Star Experience......


I cannot recommend John W from No Lettings Go, Glasgow highly enough. From beginning to end, he was exceptionally personable, understanding and professional. He took the time to listen, explain everything thoroughly and made what could have been a stressful inspection process feel easy, clear and reassuring.

What stood out most was how fair, approachable and considerate John was throughout. He was extremely thorough and professional, while also taking the time to understand my concerns and make me feel completely at ease. It’s obvious that he takes real pride in his work and genuinely cares about the people he deals with.

An absolute pleasure to deal with and a real credit to No Lettings Go, Glasgow. Five stars without hesitation! *****

2026年9月23日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Carrie, thank you so much for you fantastic review. John does take real pride in his work and cares about the service he provides, so its very motivating to receive this feedback.

Thanks for your support!

Kind Regards Justine Tomlinson

5つ星のうち1の評価

Terrible company, scammers

Terrible company, scammers. They take extra money from landlords to write fake damages on the reports.

On top of many incidents, they claimed the door of a dishwasher was missing, when in the actual picture taken by them the door was there .

If they are being used on your property, ask your landlord to change them right away.

2026年9月15日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

No Letting Go provides independent, evidence-based property reports, supported by photographs taken at the property. We do not accept additional payments from landlords, agents or any other party to fabricate damage or alter the findings of a report.

The suggestion that we take “extra money from landlords to write fake damages” is a very serious allegation. We would therefore ask you to provide us with any evidence you have to support this claim so that it can be investigated fully.

Please contact us directly with the property details and the evidence supporting the allegations made in your review so that we can investigate this.
justinetomlinson@nolettinggo.co.uk

5つ星のうち5の評価

No Letting Go Ealing Outstanding Service by Mary and Mark

I’ve been working with No Letting Go Ealing since July, and Mary and Mark have been fantastic. They are friendly, professional and always quick to respond.
They are incredibly accommodating, particularly when arrangements change at short notice, which happens quite regularly! A big thank you for always accommodating absolutely everything I’ve asked for :)
Their reports are consistently detailed and well presented.
Thank you both for your continued support. It’s a pleasure working with you, and I would definitely recommend No Letting Go Ealing.

2026年9月25日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Denitsa, thank you for leaving a 5 star review for our Ealing office. The assessors work hard to deliver a valued service, so Mark and Mary will be delighted at the recognition.
Many thanks for your business!

5つ星のうち1の評価

Inventory that benefitted the landlord

The inventory clerk stated, in his own words, "I don't do that much of a detailed inventory", when I questioned all of the glaring issues missed on the inventory.
He quoted parts of the house as having a
'hotel clean' when there was clear dirt and mould on multiple areas of the house. When a private cleaning company were arranged to come after we moved in, they stated that the house needed 20+ hours and a team of multiple cleaners to get up to the standard quoted on the inventory. The clerk seemed to deliberately take pictures of the house from angles that did not show up the many blemishes of the house. It was like the inventory company and landlord was working together.

The most glaring issue on the report is that the clerk stated the carbon monoxide alarm was tested and working. It was not, in fact, working. It had a fault.

I immediately raised this with one of the senior management of the company and was basically told 'we are not experts in checking if equipment is working'. Yet he was competent enough to say it was working.

From my experience, this company seek to support the property management/landlords in their interactions with tenants. Tenants get no protection from these people. They work together to extract every single penny from you. It feels like a trap. You need an inventory, but these types of companies apparently willfully ignore the obvious, glaring issues, before you move in and then charge you for them when you move out.

Our landlord changed the contract so that he can do the check-out inventory on his own with the clerk. No doubt when we move out we'll be getting charged for all the things that the clerk conveniently missed.

Ultimately, if you want to ensure that you get a fair deal, it's better that you get an independent inventory company that is not found by either the landlord or the property company. It is like they are using the fact that many of us struggle to get a mortgage from a bank to totally take advantage of us.

2026年9月10日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Thank you for your feedback.

Our inventory reports are intended to provide an impartial record of a property’s condition at the start of a tenancy. The Tenant Guidance Notes explain that tenants should record any discrepancies or additional observations they wish to make, which then form part of the start-of-tenancy evidence. Tenants are also free to provide their own supporting evidence or commission an independent inventory.

Smoke and CO alarms are tested for power using the test button; this is not a technical or diagnostic assessment of the alarm.

There would be no benefit to deliberately omitting or distorting evidence. Where a deposit dispute arises, the evidence can be reviewed by an independent adjudicator, and any inaccuracies or inconsistencies within a report could undermine the landlord or agent’s case.

5つ星のうち5の評価

Excellent service. I would highly recommend.

We've commissioned 2 inventory inspections with Nolettinggo so far and are the process of arranging 4 more. I've been very impressed with their service to date. I have found them to be extremely responsive, friendly and professional. The inspections have been efficiently arranged and comprehensive and useful reports produced very quickly. They are also happy to be available to provide any advice.

2026年5月15日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Nick, thank you so much for the 5 star review we really appreciate it!

5つ星のうち1の評価

Inaccurate checkout report

Sadia from No Letting Go did our checkout report. Firstly, she was 20mins late. Even more frustratingly, in the checkout report she stated ‘responsibility of the tenant’ for multiple things that could clearly be seen on the inventory report, and therefore I evidently was not at fault.
This incompetency caused me to have to lay out my evidence to TDS and go through a dispute to get my deposit back.
How do you not read the inventory report before doing an inspection?

EDIT SINCE RESPONSE:

Please note that I understand the role of No Letting Go, but recording the condition of the property inaccurately affects the landlords decision on the deposit, so it still comes down to the incompetency on your part.

2026年8月19日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Hamza,
These reports form an important part of the end-of-tenancy process and are intended to provide a fair and objective record for both landlords and tenants. We appreciate that the findings within a check-out report may not always be welcomed by all parties, but our assessors work carefully to record the condition of the property as accurately as possible based on what they observe on the day.

It is also important to clarify that our role is to record and report on the condition of the property. We do not hold or administer tenancy deposits, nor do we make decisions regarding deposit deductions or determine who is financially responsible for any changes recorded. Those decisions sit with the landlord or managing agent, who will have the wider history of the property and tenancy available to them.

We do, however, take any concerns regarding the accuracy of our reports seriously. If you are happy to provide the property address or report reference privately, I would be pleased to review the report personally to ensure it was completed in accordance with our processes and reporting standards.
justinetomlinson@nolettinggo.co.uk
Many thanks

5つ星のうち1の評価

No Letting Go West Berkshire conducted…

No Letting Go West Berkshire conducted a move-out inspection in the last 30 days on a property I rented. The inspector showed up with the incorrect inventory report and took 2+ hours to complete the inspection.

I was physically present at the home towards the end of the inspection, and the inspector told me there likely wouldn’t be any charges because the house was extremely clean, wear and tear excepted.

The inspector proceeded to submit a report listing cleanliness issues that I could have resolved during the inspection. I paid a professional cleaning service to clean the home prior to the inspection, and they gave me a 7-day warranty that I could have used to fix the deficiencies, or I could have fixed myself due to their simplistic nature.

Do not trust this company.

Company replied stating their job is submit an inspection report to landlord. I’m not disputing NoLettingGo’s role. I’m disputing the inspector firstly showing up with the incorrect inventory and subsequently filing “tenant deficiencies” in her report that could have been fixed the day of the inspection, to include cleaning one toilet and bath tub. I used a professional cleaning agency that gave me a 7-day warranty to come back and re-clean any deficiencies, which expired before the landlord gave me the results of the inspection. I have now had to use a dispute service to return my security deposit over shady reporting practices by the NoLettingGo inspector.

Address in question is 6 Crane Avenue, OX141SS.

2026年7月28日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Daniel, our role is to record changes to the property from move in to move out. Any deposit deductions are decided by the managing agent rather, than ourselves. If you disagree with any deductions you can use the deposit scheme adjudication process which is free of charge for tenants and landlords/agents.

If you share with me the address of the report I would be happy to review it for you justinetomlinson@nolettinggo.co.uk.

Many Thanks, Justine Tomlinson

5つ星のうち5の評価

Excellent service

Excellent service. Swift responses, reliable and excellent report. Ghias was professional and an excellent comunicator.

2026年8月7日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Many Thanks for the review Tania!

5つ星のうち5の評価

Very impressive empty property inspection

We are using Sarah in their Bristol North Office. She is amazing. Organised a visit to our empty Property at very short notice. The report was very thorough - with better Photos than our estate agent! Identified a few issues we were unaware of. We Live in Spain so it is good that we now have complete peace of mind that we will receive good timely information going forward.

2026年8月14日
自発的なレビュー
5つ星のうち1の評価

I had a very disappointing experience…

I had a very disappointing experience with the checkout service carried out by Lloyd Price at No Letting Go.
The checkout report prepared by Lloyd led to my landlord initially proposing a £680 deduction from my deposit, including carpet replacement, wall repairs, cleaning and other items. However, after I carefully reviewed the signed check-in inventory, I discovered that the bedroom carpet already had an “iron burn near the window” recorded at the start of my tenancy. This key piece of information was not taken into account during the checkout assessment, and the landlord later acknowledged this was a mistake and removed the carpet replacement claim.
The check-in report also recorded pre-existing wall marks and confirmed that the property was handed over in a “good domestic standard” rather than a professional cleaning standard. I had to spend a significant amount of time reviewing both reports, gathering my own move-in photographs, and challenging the conclusions to prevent deductions that were not supported by the check-in evidence.
A checkout assessment should be a careful comparison between the condition at check-in and check-out. In my experience, this comparison was not carried out with the level of accuracy I expected, particularly considering that the pre-existing carpet damage was clearly documented in the signed inventory.
To be fair, the original check-in report itself was detailed and ultimately helped me challenge several points. However, my experience with the checkout assessment carried out by Lloyd Price has left me concerned about the attention to detail and accuracy of the process.
I would strongly advise tenants to review their check-in and checkout reports carefully and not rely solely on the conclusions stated in the checkout report.

2026年6月11日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi, thanks for your feedback. Can you let me have the property address or just the postcode so i can take a look at the report.
Many thanks Justine Tomlinson
justinetomlinson@nolettinggo.co.uk

5つ星のうち5の評価

I use Ghias from the Wembley office for…

I use Ghias from the Wembley office for inventory reports for my flats, and he has been a big help to me. He's a great guy, is very thorough with his reports, and always helpful with any questions I have. I wouldn't hesitate to recommend him to anyone looking for such a service in the London area!

2026年6月5日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Michael, thank you so much for your recommendation, we really appreciate it and thank you for your continued support.

Kind Regards, Justine Tomlinson

5つ星のうち1の評価

Two disappointing experiences

Items that were damaged have been missed - too late to pursue with the outgoing tenant and I have an issue with the phrase 'average domestic clean' (in my experience this means requiring extensive deep cleaning at the landlord's expense). Properties left in a dirty state and vacation reports worded very much in favour of the tenants.

2026年4月29日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Jo, thank you for taking the time to share your feedback. I’m sorry to hear that you were disappointed with your recent experiences.

A check-out report is designed to record any differences noted between the condition at check-in and the condition at move-out. However, if you feel any damage has been missed, I am happy to review the reports for you.

With regard to the term “average domestic clean”, this is used to describe the overall standard of cleanliness observed at the property. If the cleanliness at check-out falls below the standard recorded at check-in, this supports a cleaning claim through the deposit process.

As an independent inventory provider, we are required to remain impartial to both landlord and tenant. This ensures that our reports can be relied upon as fair and accurate evidence should a dispute proceed to adjudication with a tenancy deposit scheme.

Please feel free to send the property address details to me directly and I will gladly look into the matter further for you.

Kind regards,
Justine Tomlinson
[justinetomlinson@nolettinggo.co.uk]

5つ星のうち5の評価

Really great service

We really have a great experience working with Mark, our inventory clerk from Ealing No Letting Go. he does amazing turn around inventories for us at Rehearsal Rooms. He is always professional, polite, and incredibly accommodating. Mark consistently goes above and beyond to make the process smooth and stress-free, and his friendly approach is always appreciated. Reliable, efficient, and a pleasure to deal with — highly recommended!

2026年5月22日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Thank you so much for the lovely review, we really appreciate it and Mark will be delighted!

5つ星のうち5の評価

Have been using Ghias for years now and…

Have been using Ghias for years now and am guaranteed a reliable trustworthy service.

2026年5月11日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Maneesha, thank you for your support and leaving such a great review for Ghias. I will ensure it is passed on as he will be delighted.

5つ星のうち5の評価

Incredible service

Incredible service. Very patient and went the extra mile. Will use for the future and def recommend. Thanks Ghias

2026年5月9日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Anna, thank you for your 5 star review we really appreciate, it and glad to hear that Ghias has delivered a great service for you.

5つ星のうち1の評価

Extremely shoody operation

Very shoddy operation - no after care and service is absolutely unprofessional.
The service has become complacent..
do NOT recommend

2026年4月16日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hello, we are sorry to hear this - please can you let me know where the property is located so i can investigate for you. My email address is justinetomlinson@nolettinggo.co.uk.
Many Thanks

5つ星のうち5の評価

Sue at No Letting Go is brilliant

Sue at No Letting Go is brilliant.
She really cares and was very helpful and understanding throughout the move into our new property.
If Sue represents the standard No Letting Go aspire to, then they are certainly a 10/10 business!

2026年4月23日
自発的なレビュー
5つ星のうち5の評価

Great experience with Joe from Hull!

Joe has been completing inventory and checkout reports for us in Hull for several months now and it has been seamless. The reports have been returned promptly, completed to a high standard and bookings confirmed quickly, which helps me stay organised! Joe has been professional, approachable and great to work with. Looking forward to continuing working with Joe in the near future – thanks for all your help!

2026年2月26日
自発的なレビュー
Nolettinggo ロゴ

Nolettinggo からの回答

Hi Gemma,
Thank you for taking the time to leave such a positive review for our Hull Office. Joe is dedicated to providing a great service, so it's very rewarding to receive this feedback. Thank you for your business.
Kind Regards, Justine

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