Northgate Vehicle Hire - Snodland レビュー 

Northgate Vehicle Hire - Snodland からの回答

2026年10月20日

Hello Peter, thank you for your great review!

We’re pleased to hear your flatbed is back on the road after its repairs and that Tony and Jesse provided such great service. 🔧🚐

We really appreciate your feedback and will be sure to pass your kind words on to them! 👏

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年10月12日

Hello Rhys, thank you for your brilliant review!

We might keep Lara away from the coffee machine repairs, but we’re glad her replacement coffee hit the spot! ☕😂

Thanks for giving us a laugh and for sharing your feedback!

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年10月12日

Thank you for your great review, Tony!

What fantastic feedback for Tony and Lara! 🏆 We’re so pleased they provided such a great experience.

We really appreciate you taking the time to share this! 💫

Take care,
Emma



Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年9月30日

Hey George, thank you for your review!

We're delighted to hear that Spencer and Lee were such a great help during the collection of your hire car. Their friendly and professional approach helps make the process as smooth as possible. 👍

We'll be sure to pass your kind words on to them both. Thanks for taking the time to share your feedback! ⭐

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年9月17日

Hello, thank you for your 5-star review!

We're delighted to hear that the vehicle was delivered on time and that you received all the information you needed. It's great to know that our driver was polite, professional, and made the handover process so straightforward. 👏

Thank you for your kind words and for taking the time to share your feedback. We're pleased to hear you received perfect service! 🚗

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年9月15日

Hey Jeffrey, thank you for your review!

We're delighted to hear that Cheryl and Kayleigh made the whole process so smooth for you. It's great to know that everything was ready and waiting, and that Kayleigh helped organise a suitable location for the swap-over. 👏

We'll be sure to pass your kind words on to both Cheryl and Kayleigh. Thanks for taking the time to share your feedback, and we're pleased you had such an enjoyable experience! 🌟

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年8月21日

Hi Ian, thank you for your review!

We're pleased to hear that the collection of the van went smoothly and that you found our team friendly and thorough. 🌟

We're very sorry, however, to learn that you were advised the vehicle would be collected two days earlier and that this resulted in you having to remain at home unnecessarily. We understand how frustrating and inconvenient this must have been, particularly when it impacted your ability to work elsewhere.

Please accept our sincere apologies for the inconvenience caused. We take all customer feedback seriously and are disappointed to learn that you feel your latest experience has not reflected the level of service we strive to provide. Your comments have once again been noted and will be shared with our Snodland branch.

To allow me to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of your vehicle and we can get this logged as a complaint for you. Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.

Thank you for taking the time to share your experience. We appreciate both your positive comments and your honest feedback.

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年8月20日

Hi David,

Thank you for taking the time to leave such positive feedback.

We're pleased to hear you had a positive experience and that the matter was resolved to your satisfaction. We'll be sure to pass your kind comments on to Lara moving forward.

We appreciate your feedback and thank you for choosing our service.

Take Care,
Emily

Northgate Vehicle Hire - Snodland からの回答

2026年8月19日

Hi,

Thank you for your wonderful feedback, Jake!

We're delighted to hear that Ian was so helpful during your visit. Going the extra mile to make sure customers feel welcome, even with something as simple as a beverage, can make all the difference, and we're pleased he helped make your experience a positive one.

We'll be sure to pass on your kind words to Ian. Thank you for choosing us, and we look forward to welcoming you back again soon.

Take Care,
Emily

Northgate Vehicle Hire - Snodland からの回答

2026年8月17日

Hi Luke,

Thank you for taking the time to leave us a review.

We're delighted to hear that both Hire Desk members were so helpful during your experience with us. Providing friendly and supportive service is something we pride ourselves on, so it's great to know their efforts made a positive impression.

We appreciate your feedback and look forward to assisting you again in the future.

Thanks,

Emily

Northgate Vehicle Hire - Snodland からの回答

2026年8月14日

Thank you for your review, Jade!

We're so pleased to hear that Ian helped make your wait a little more enjoyable with a freshly made latte. ☕

It’s fantastic to know that his warm personality and friendly approach left such a lasting impression. Our team takes great pride in making customers feel welcome, and it sounds like Ian did exactly that.

We'll make sure your lovely feedback is shared with him.

Thank you for choosing Northgate and for taking the time to leave such a kind review. We hope to see you again soon! 🚚

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年8月13日

Hi Tony, thank you for your review!

We're delighted to hear that Ian made such a positive impression during your delivery experience. 🌟

It's fantastic to know that he was smart, polite, and professional, and that he took the time to explain our services in a clear and engaging way. Providing helpful information without overwhelming our customers is exactly the kind of service we aim to deliver. 😊👍

We'll be sure to pass your kind words on to Ian, who I'm sure will be thrilled to hear your feedback.

Thank you for taking the time to share your experience and for choosing Northgate. We truly appreciate your support and look forward to assisting you again in the future. 🚐

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年8月11日

Hi Angus, thank you for your review!

We're delighted to hear that Cheryl and Kayley were so friendly and helpful throughout your experience. 👏😊

It's great to know they were able to assist with all of your requests and questions, making everything as easy and stress-free as possible. That's exactly the level of service we strive to provide every day. 🚚✨

We'll be sure to pass on your kind comments to Cheryl and Kayley. Recognition like this means so much to our team and is always greatly appreciated. 🌟

Thank you for choosing Northgate, and we look forward to supporting you again in the future. 🚚

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年8月11日

Thank you for your review, Lee!

We're delighted to hear that your experience was efficient from the very start and that everything was straightforward and easy. ✨

A special thank you for mentioning Cheryl and Kayleigh. 👏😊 They'll be thrilled to know that their helpfulness made such a positive difference to your experience.

We'll be sure to pass on your kind comments to the team. Feedback like yours means a lot and helps us continue delivering great service. 🌟

Thank you for choosing Northgate, and we look forward to supporting you again in the future. 🚚

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年8月10日

Hi Joshua, thank you for your fantastic review!

We're delighted to hear that Ian provided a fast and efficient delivery and took the time to walk around the van with you to check for any damage. 🚐✅

We'll be sure to pass on your kind words to him. Thanks for sharing your experience, and we're glad Ian made such a positive impression! 👏⭐

Take care,
Emma

Northgate Vehicle Hire - Snodland からの回答

2026年8月6日

Hi Deane, thank you so much for your kind review!

We're delighted to hear that you found our team friendly and helpful. We'll be sure to pass your special thanks on to Lara—she'll be thrilled to know she made such a positive impression.

We really appreciate your support and look forward to helping you again in the future!

Take care,
Imogen

Northgate Vehicle Hire - Snodland からの回答

2026年7月31日

Hi Sam, thank you for taking the time to leave such a wonderful review!

We're so pleased to hear that Cheryl and her assistant, Lara, were able to provide you with such helpful and efficient service. We know how important it is to get you back on the road and back to work as quickly as possible, so it's fantastic to hear we could make that happen for you.

Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Cheryl and Lara. Thank you again for choosing us, and we wish you all the best!

Take care,
Imogen

Northgate Vehicle Hire - Snodland からの回答

2026年7月27日

Hi Paul, thank you so much for your kind review!

We're delighted to hear that Spencer made such a positive impression. Providing a friendly, professional service and taking the time to explain the car's features is exactly the experience we aim to deliver. We'll be sure to pass your lovely feedback on to Spencer.

We really appreciate you choosing us and hope to see you again in the future!

Take care,
Imogen

Northgate Vehicle Hire - Snodland からの回答

2026年7月9日

HI Brendan, thank you for your wonderful review!

We're delighted to hear that David and Alison provided such great service. It's fantastic to know they communicated well, arrived on time, and took the time to explain everything clearly. We'll be sure to pass your kind feedback on to them—they'll be delighted to hear it.

We really appreciate your support and hope to assist you again in the future!

Take care,
Imogen

Northgate Vehicle Hire - Snodland からの回答

2026年6月24日

Hi Reece, thank you for your great review!

We’re delighted to hear that Lar and Cheryl were so helpful and proactive in arranging another van for you while yours was taking longer than expected.

Providing practical solutions and keeping our customers moving is something we take great pride in, so it's wonderful to know the team was able to assist. We’ll be sure to pass on your kind feedback to both Lar and Cheryl.

Thank you for taking the time to share your experience!

Take care,
Imogen