Nowbroadband レビュー 

Awful! Why would Now TV broadband join sky, they have zero way of speaking to someone, sky has systems that fail regularly, don’t get me started on the customer service skills, awful awful awful.

This has been one of the worst customer service experiences I've encountered. None of the agents I spoke to were able to answer my questions and purposefully avoiding them.

Two months after cancelling my membership and paying the exit fee, I was charged again for no clear reason. No explanation was given, and when I requested written confirmation of the refund, I was told that wasn't possible. I currently have no proof that a refund will be issued.

The cancellation process was equally poor. I had to speak to at least 3 different people before reaching someone who could help. That agent initially said there was no exit fee, yet one was referenced in the T&Cs, delivered so quickly it seemed intentional. The whole experience feels misleading and like a deliberate attempt to take advantage of customers.

The actual ordering and service were good. The price was also great for my elderly mother.

After 2 years we decided to leave and go with another provider. Although this was cancelled after minimum contract term. Which they confirmed!

They still charged a higher amount from my bank even though their equipment was decommissioned and not in service. Trying to contact them was an absolute nightmare.

Go through many phone numbers, get through to someone and every time phone lines were really bad so could not communicate with their "advisors".

Emails, online forms sent. Absolute joke that it should be this hard. In the end I've explained on emails the situation and what I intend to do which is have the bank permanently disable payments to them. Which is what I did. Honestly they are not worth the hassle, go elsewhere and avoid at all costs. Will never use any NOW service again.

Just to add they also charged a much higher amount on the last bill which I still have no idea why let alone the fact that I had already left and switched provider.

Now broadband are capping my bandwidth at roughly half what I am paying for. I can not recommenced them on any grounds. After speaking with their representative they were able to confirm that Now is capping my connection in an attempt to force me to upgrade.

slow broadband, always dropped out. I stuck with them just to give them the benefit of the doubt ( been with them 3-4 years)

Called today to cancel and man was disgustingly rude, talking over me, laughed on phone at me whilst I was trying to speak. I never wrote reviews but I was that angry. Vile customer service 100% will never go back

My broadband has been dropping out for some months so despite the monthly payments creeping up from £25 to £44 over a 2 year period, or there about, the service has been getting worse. I finally had enough and have arranged to switch providers. This is not happening until 17th June but Now have cut me off immediately but still taken payment for the month. A total of £44.50. When you ring, you go round and round an automated service before finally getting to speak to a human. It does not get better. They don't listen. I was told to send photos of my router. I have no Internet, I can't send anything. They tried blaming my new provider for the error on my Now account. They have refused to give me a refund despite not providing a service until the switch over date. The man then said he was trying to educate me. I cannot explain in enough words how poor the customer service is. My issue with them is unresolved. I would highly recommend people go anywhere else for their broadband and avoid Now and Sky at all costs.

Aweful! After years with them they would not offer a lower price and said take it or leave it. So I’ve left them.

I used an automatic service to switch my broadband, which successfully transferred to my new provider on 22nd May. NOW TV sent me an email explicitly confirming they knew this was my end date.
​Despite this, they took £41.02 out of my account—well over my usual £27 bill. When I contacted them about their mistake, they told me I have to wait until my next billing date on 2nd July to get my money back.
​This is entirely their error, yet they are forcing me to wait over a month for a refund, which has put me into immediate financial difficulty. Absolutely shocking customer service. I need my money refunded manually now, not in July. Avoid

My mum contract is up as usual if she swaps to sky which runs now broadband she can get it a lot cheaper but she has to change her phone number they should offer the same price to everyone

My broadband was generally ok. In the 2 years I was a customer the price was increased twice, starting at £24, increasing to £27 and then finally £37 when I was still in contract.

The main issue I found was the customer service. Their call centre is based out of the UK. The advisors speak very fast and I can't understand their accents. I don't feel like they want to help.

When I cancelled my membership I was due a partial refund of about £10. This wasn't automatically sent back to my payment account, and I had to call to request this.

More than a month after my account has been closed I received an email today saying that my contract will be going up £3. This email made me worried that NOW would try to take further payments from me despite having cancelled my contract.

I tried to call the customer service department but it took speaking to 3 different advisors to sort this out. There was no apology or acknowledgment of why an email like this would be concerning. I was told to just ignore it.

Absolutely the worst customer service ever. They charged me for the month even though I cancelled in time. They said it was their error and would refund me the £37 they should not have charged me. However, I have to wait a month to get the refund. Their automatic phone system is terrible. Listen to 6 options, select and then listen to 6 more options and then even more options. Will never use NOW Broadband because of their awful customer service

I'm absolutely disgusted with the service they provide I've been passed from pillow to post it's taken me 3 months to cancel this account wich should of been done in January 2026 still not cancelled or refunded the money they have took since then I'm having to ring evey week and still my account is active even tho I don't have now broadband I constantly get fobbed off to the point I'm having to go to the ombudsman to resolve it its an absolute joke I might go even further to sue them because of the impact its played on my mental health .

Received email stating contract ending and can switch to a new contract, called to do this and they tell you that you will have to port to Sky and change your number and the cost is higher than stated in the email!

Told them no I’ll cancel, have to call another number to cancel and was told I can keep number and have a price lower than stated in their email!

Still told them to cancel as disgusted with the runaround, poor comms and service. Obviously outsourced to India now which is much worse than previous customer service!

They’re a joke!

Such bad service. Try cancelling it and it takes you from post to pillar.
Numerous emails and then they still charge you two further months and say you did not reply to their last terms & conditions email - this is beyond a joke! Zero rating for this company. Wish I never signed up with them.

I started my now tv broadband subscription in 2022. I paid £22 a month. It worked well as well. Since then it increased dramatically to £43. When their call centres were in Ireland the customer service was impeccable. Since partnering with sky and having call centres in India, the customer service is shocking. All phone options make it hard to actually even get through to somebody, once you do they are incredibly rude and shut you down. I’ve now cancelled and so glad to be rid of them.

They are telling customers, like myself, they cannot keep their home phone number if they switch services or provider. I used one touch switch to avoid this issue but they still cancelled my phone service. My new provider is now unable to port my home phone. My friend had the same problem when they transferred to sky. Yet another issue that needs really needs looking into by ofcom.

Speed: I paid for roughly 60mbs but often received under 6mbs, sometimes even under 2mbs.
(You shouldn't have to switch to mobile 4G).

Reliability: Their router is basic and low quality, WiFi does not cover a 2 bed house.
I could also tell when other people logged onto their devices even though they were not on my network!
(Now BB network would become congested).

Customer Service: I was passed from person to person, spoken down to,l and put on hold for a very long time.
Very unprofessional.

Avoid if you can.

(There are better alternatives for roughly the same price)

Absolutely appalling customer service.

No way to contact in writing, so you have to make a 40 minute phonecall to a Hindi speaking call centre and get banded about from department to department every time you need help with anything.

Tried to simply renew my contract in advance, but their communication was ineffective and they ended up trying to punt me over to sky and remove me from my current now contract early (thusly incurring a fee).

I then had to make another painful call centre call in order to get it sorted.

I have since switched providers, however had the same call centre rigmarole in order to ensure my now service was cancelled.

Bloody awful company to deal with.

As per nearly everyone else an absolutely shocking company to deal with on every level!! Customer service doesn't exist, the broadband service is up and down a lot of the time. Seriously avoid. Unfortunately YOU DO GET WHAT YOU PAY FOR!!