The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... もっと見る
企業が回答しました
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We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... もっと見る
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Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... もっと見る
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I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... もっと見る
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企業情報
当該企業による記述
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
連絡先
Unit 13, NE35 9PZ, Boldon, 英国
- enquiries@nuby.com
- www.nuby-uk.com
4.4
優良
3500件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Broken Rapid Cooler
Broken Rapid Cooler broken after 6 month of used. Didn’t get to use it for my first child due to a baby Breavement brought for them. So my receipt expired even though it was in used to October 2025 with my rainbow baby and quite disappointing by the service. Everyone seem to getting replacement must be that bad batch of rapid cool.
2026年3月26日
自発的なレビュー
Nuby UK からの回答
We’re very sorry to read your review, and truly sorry for your loss.
We completely understand how disappointing this must have been, especially when you were finally able to use the RapidCool. Unfortunately, as the warranty had expired at the time the issue was reported, we were unable to offer a replacement on this occasion.
We appreciate your feedback and are sorry for the frustration caused.
I was so happy with my customer service…
I was so happy with my customer service thank you so much for everything
2026年3月26日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service from Nuby
Fantastic customer service from Nuby, especially Marie. Issue resolved quickly. Great products.
2026年3月23日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service
Marie in customer service was excellent! Really helpful, timely communication and resolved my issue. Great customer service!
2026年3月12日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UV Steriliser
We purchased the UV Steriliser as recommended by a friend. I always thought Nuby was a good reliable brand so was willing to pay that bit extra. I breastfed my baby for the first 5 months so the steriliser wasn't being used that much for the first 5 months, we started using more often once he went onto bottles. My son turned 1 on 23rd December and by mid December the steriliser stopped working. I have checked fuse, tried different sockets etc but it just completely stopped working. I emailed Nuby to advise them of this and because I no longer had the receipt they did not care about my issue. And told me they only have 12 month warranty. I expected a lot more from Nuby, the item was not cheap. I am expecting another child on 4th April and will have to purchase another steriliser. Certainly will not be wasting my money on another one of these
2025年12月16日
自発的なレビュー
Nuby UK からの回答
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially as you prepare for the arrival of your new baby. As the product is now outside of our 12-month warranty period and we’re unable to verify the purchase without proof of purchase, we’re unfortunately unable to assist further on this occasion. However, we do appreciate you taking the time to share your feedback.
Best customer service
Maire in customer service made my experience so easy nothing was a problem and she got my issue sorted so quickly …
2026年1月31日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service team.
2026年2月26日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service and lovely…
Fantastic customer service and lovely products for both my girls.
2026年2月20日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
The product stopped working, emailed customer service and a replacement was sent immediately, fantastic customer service.
2026年2月19日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had a query and it was answered and…
I had a query and it was answered and corrected practically straight away.
So professional, and couldn’t do enough for me as a customer.
Amazing company 😊
2026年2月13日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
We bought a Nuby Ball Spiral Toy from…
We bought a Nuby Ball Spiral Toy from Aldi, and when we got home we discovered the base was missing. I reached out to Nuby Enquiries and after sending them a copy of the receipt, they sent out a base to us. Our son loves the toy and we are very grateful to Nuby for completing it for him.
2026年2月12日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
5 Stars
Unfortunately my RapidCool lid was not working, Neil Armstrong at Nuby was fantastic and so helpful, he arranged for a replacement lid to be sent out. It arrived very quickly and works perfectly. Thank you so much!
2026年2月11日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Purchased a Nuby rapid cook after…
Purchased a Nuby rapid cool after hearing such great reviews unfortunately the lid wasn’t working. I contacted customer services who resolved the issue super quick! Really pleased! Thank You 😊
2026年2月9日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really good customer service
Really good customer service and have replaced faulty product quickly. Delighted.
2026年2月5日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Feeding revolution!
The Nuby products have made feeding time so quick and easy. I started with the RapidCool and couldn’t resist adding the rapid hot and rapid steriliser to my collection for extra convenience. The customer service team were really helpful when I had a query about a product. Would definitely recommend!
2026年2月4日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Brilliant customer service!
Had a problem with one of my items. Contacted customer service and was my issue was sorted straight away. Amazing customer service and happy to help straight away. Our little family love nuby products and it’s lovely they have such a friendly, helpful team.
2026年1月29日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had an issue with the lead of my Nuby…
I had an issue with the lead of my Nuby swing chair, I got in touch with Nuby to inquire what lead I required as a replacement as I was happy to purchase the lead either through Nuby or Amazon. Nuby got back in touch really quickly and advised if I had had the swing chair less than 12 months it would be under warranty. This was the case for me, and so they have sent out the lead free of charge. A very pleasant experience with Nuby, very efficient and Marie who I was dealing with was very friendly and professional.
2026年1月26日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Needed to contact Nuby as I'd put the incorrect address down, they replied quickly and were very helpful. Easy and clear communication. Thank you
2026年1月23日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Resolved faulty lid issue on the rapid…
Resolved faulty lid issue on the rapid cool with 0 fuss. 10/10 to Marie in the customer service team
2026年1月22日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Managed to buy exactly what I wanted
Managed to buy exactly what I wanted. Had a little bit of a glitch with delivery, but Marie from customer services has been there to help. Excellent customer service.
2026年1月19日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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