The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... もっと見る
企業が回答しました
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We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... もっと見る
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Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... もっと見る
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I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... もっと見る
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企業情報
当該企業による記述
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
連絡先
Unit 13, NE35 9PZ, Boldon, 英国
- enquiries@nuby.com
- www.nuby-uk.com
4.4
優良
3500件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Faulty nuby rapid cooler
I had an issue with a faulty Nuby rapid cooler lid, was resolved promptly and very efficiently by Marie! Highly recommend. Thank you!
2026年1月15日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Reached out to Nuby with regards to a broken part received speedy response from a lovely lady at customer services and part was despatched following day excellent service thank you😊
2026年1月13日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Marie was fantastic, made ordering some spare parts very easy and straight forward
Thoroughly recommended!
2026年1月9日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Quick and easy
I had an issue with my rapid hot machine and rapid cool steriliser neither of them would work! Just one day I went to make a bottle and they don’t work the rapid hot machine was showing an error code. After googling what to do I followed there very easy steps and sent of all my relevant information to the customer service team. I got a reply within a hour from Marie who apologies and ordered my replacement straight away! I was so happy I was expecting to have to play about with the machine which I was dreading but Marie was amazing and explained to me it was a fault in the electronics which can’t be fixed and as it’s under warranty still I will be receiving a new one!
Thank you Marie!!!
2026年1月9日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UV steraliser poor quality with…
Nuby UV steraliser poor quality with stitching defects causing issues zipping
3 x Nuby Rapid Cool Bottles - all cleaned with hot water milton and UV - strong smell from all of the seals (damp/ musty smell)
Used Nuby for 1st child 4 years ago and no issues - this time for 2nd all products bought seem to have the above issues
Unsure why the seals smell so strong which then causes the lid and bottl to also smell.
2026年1月11日
自発的なレビュー
Nuby UK からの回答
Hi. Thank you for the feedback. We are very sorry to hear that you are having issues with your steriliser and rapidcool seals. Please contact us at enquiries@nuby.com so we can assist and put things right for you. Team Nuby
Good customer service
2026年1月8日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing part
I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, after explaining the situation and describing what I had they still helped me. I've never had an issue with any of my other products from nuby and absolute love everything I've got, so so glad they were able to sort the issue quickly! Highly recommend Nuby for first time parents ❤️
2026年1月8日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
10/10 customer service
10/10 customer service, had issues with my uv steriliser after almost a year of having it and they replaced it straight away
2025年11月18日
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer care
Great products, makes life super easy with a newborn.
Super quick and helpful customer service when I had an issue with steriliser. Thank you
2025年11月7日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
My order came in 2 separate deliveries…
My order came in 2 separate deliveries and I was unaware of this so phoned NUBY and got in contact with Marie she was fantastic, emailed me straight away to let me know what had happened and my parcel was with me the next day
2025年11月6日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby rapidcool
I was given 2x nuby rapid cool as gift during pregnancy - not one but two of them have became unsafe the paint has come off both meaning the metal is burning to touch when cooling down bottles. I emailed nuby directly as they were brought in September but not used until March 2025 that I was unable to get help to fix the problem. Both flasks are unusable and have lasted for just under 8months of use!
2025年11月6日
自発的なレビュー
Nuby UK からの回答
Hi- thanks for getting in touch and for giving us the opportunity to address your complaint earlier. Unfortunately, as your Rapid Cools were outside of the warranty period, we were unable to replace them for you free of charge as per your request. We are sorry for this. As discussed, please refer to your instruction manual on how to correctly reset your flask so they can still be used.
After a piece within the Nuby Rapid…
After a piece within the Nuby Rapid Sterilise broke off, i contacted their customer service to enquire about its viability and they provided me with a replacement immediately.
Very good product and a caring customer service team.
2025年11月4日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Rapid Cooler replacement seal
I needed a replacement seal for the rapid cooler lid and emailed the team for a new one. They quickly responded and I was able to purchase some at a very cheap price, and I received my order very quickly
2025年10月22日
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent Customer Service
I had a minor query with a product and it was resolved within 2 days. Excellent customer service and I would highly recommend Nuby products, in particular the portable UV steriliser - it's a game changer. Thank you so much.
2025年10月30日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Spare parts
I emailed the company as I needed spare parts for my nuby rapid cool flask and received a reply promptly and they were able to sell me them and they sent me a link to pay and the items were dispatched the same day.
2025年10月14日
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service with things I…
Great customer service with things I couldn’t get online just give them a email or ring they will help and love all nuby products
2025年10月14日
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service from Ashley
Customer service replied really quickly to my queries and Ashley was extremely helpful. Would have given 5* but for the slow postage. Delivery took almost a week, not the fault of Nuby but given the postage cost vs cost of item, perhaps an alternative courier needs to be considered.
2025年10月2日
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are sorry your order took longer than expected to arrive, we will of course look into this and take on board your feedback.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Very helpful customer service rep Marie
Very helpful customer service rep Marie
Thank you for dealing with my replacement part query so quickly.
2025年10月10日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby customer service
I recently contacted Nuby customer services with a problem with one of their water bottles. I had a very quick reply and once I had given requested details i had my problem resolved and a new bottle was on its was to me. Great service. Thank you.
2025年10月8日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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