The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... もっと見る
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We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... もっと見る
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Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... もっと見る
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I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... もっと見る
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企業情報
当該企業による記述
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
連絡先
Unit 13, NE35 9PZ, Boldon, 英国
- enquiries@nuby.com
- www.nuby-uk.com
4.4
優良
3500件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Very good customer service from Ashley…
Very good customer service from Ashley when I had a query about returning an item I no longer needed.
2025年9月8日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service
Looking forward to receiving the item
2025年9月5日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great service
Great service replied quickly and I received the new nuby seals quickly as well.
2025年9月3日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service was quick and…
Customer service was quick and efficient, able to help me with my enquiry effectively thank you very much
2025年9月2日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Replacement parts query
Contacted Nuby by email (after midnight as a slightly stressed new mum!) and had a reply and solution to my issue by the morning! I needed replacement seals for the Rapid Cool flasks and Neil in customer services sorted me out immediately! Fabulous customer service, very grateful. Many thanks!
2025年8月28日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
The Nuby Rapid cool has been a…
The Nuby Rapid cool has been a lifesaver with my second baby. We lost one of the silicone rings when travelling and I was upset I may not be able to use it until I bought a new one but I contacted the customer care team and they have arranged for new ones to be sent out, they was extremely helpful and fast at replying! Thank you, highly recommended this brand :)
2025年8月27日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Issue resolved
Really helpful and quick to fix the issue we had. Once I sent over the information they have quickly sent a new replacement. One of the best returns process
2025年8月22日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience and we're glad to hear you found our returns process so easy!
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great communication
Great communication when I needed a new seal for the RapidCool.
2025年8月19日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Very polite customer service and very…
Very polite customer service and very quick. Solved my issue with no bother at all. Really happy 😊
2025年8月21日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service
I purchased a RapidCool, which has been amazing for making g up bottles of milk to the perfect temperature very quickly. Unfortunately it started leaking. I contacted customer services via email on a Sunday evening and within 24 hours had received response. No problem at all (as it is within the guarantee period), emailed proof of purchase and a very short time later received an email back to say a replacement seal will be sent out. Amazing customer service, which sadly so many companies seem to lack! Thank you so much fo your prompt assistance!
2025年8月18日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Poor Customer Service – No Response to Issue
Extremely disappointed with Nuby UK’s customer service. My order was delivered by DPD to the wrong town, over 60 miles away from my address. I contacted Nuby immediately with full tracking proof, but they have not replied at all and are completely ignoring my messages.
This order was urgent, yet no acknowledgment, no replacement arranged, and no solution offered. Poor communication and no respect for customers.
2025年8月11日
自発的なレビュー
Nuby UK からの回答
We are very sorry to hear you are disappointed and apologise for any upset caused. Here at Nuby UK, we do our best to help and support our customers.
Our estimated response time via email at the moment is up to 72 hours, this is an automated reply once an email enquiry has been submitted. For urgent assistance our telephone lines are open weekdays.
We have responded to your email to put things right for you regarding your order.
Team Nuby
Amazing customer service
Amazing customer service. Quick reply and sorted promptly.
2025年8月11日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team. Please feel free to reach out again if you need assistance in the future! enquiries@nuby.com
Team Nuby
Quick service from Marie kearvell
Quick service from Marie kearvell , my rapid sterilise broke and she shipped a new one out for me and I received it next day. Really impressed my the customer service as well as quick response. Would recommend nuby to any future mums out there!
2025年8月7日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fast reply and provided what I need…
Fast reply and provided what I need very efficiently.
2025年8月7日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team. Please feel free to reach out again if you need assistance in the future! enquiries@nuby.com
Team Nuby
Love nuby but not happy with the jitterbug
I have a rapid cool which I absolutely love and cannot fault that at all so I decided to buy the jitterbug instead or the rocket from another company as I really like nuby and the products that they have. Well I was wrong with the jitterbug. I put it on my baby’s pram and went to use it, but it went flying, landing on my daughter. ( luckily it was her leg and didn’t hurt her) but this could of been a lot worse.
Looked it over and there was a tiny screw holding it together but it actually wasn’t holding it together the screw came out and it fell apart.
Emailed customer service ( can’t fault them for the quick response) but I’m really not happy with what I was told. They said there is a fault with a small batch of straps and they will send me a new updated strap out. Fair enough you’re replacing the broken part. I did ask for a return with a whole new one sent out but they then said I would have the same issue with the strap. Hang on so you’re still sending the old strap out!! This is for a baby it needs to be safe. I also said they should have a recall on the product or emailed the issue to the people that have recently brought because if I had known I wouldn’t of put it on my daughters pram or used it with her in the pram. I did get an apology and a new strap sent out but I feel others need to be aware that there might be an issue.
2025年8月5日
自発的なレビュー
Nuby UK からの回答
We’re very sorry for the experience you had with the Jitterbug and completely understand your concern. Safety is our top priority, and we recently identified a fault in a small batch of straps. We’ve since developed and tested an improved design, which we’ve sent you to ensure the issue is resolved.
We also appreciate your feedback about notifying customers and are implementing processes to make sure updates like this are communicated quickly. Thank you for bringing this to our attention — your feedback helps us improve and keep our products safe.
Ordered with next day delivery however…
Ordered with next day delivery however still haven’t received my items after 4 days. I have emailed twice and haven’t received a response. Also can’t find a contact number online to call for an update!
2025年8月4日
自発的なレビュー
Nuby UK からの回答
Hi Lorrain, thanks for your review. Our customer service team are glad to have spoken with you and are pleased they have been able to rectify your issue regarding your order. We sincerely apologise for the delay and for any frustration caused. To clarify, we are unable to see any emails from you prior to the 4th August, this is currently being investigated by the relevant department within the business. Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service is great!
2025年8月4日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team. Please feel free to reach out again if you need assistance in the future! enquiries@nuby.com
Team Nuby
I had a problem with one of the Nuby…
I had a problem with one of the Nuby products. Not only did they get back to me fast they replaced my item and I received it the next day! Top customer service.
2025年7月31日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression. Please feel free to reach out again if you need assistance in the future! enquiries@nuby.com
Team Nuby
Thoroughly disappointed
Thoroughly disappointed. I thought nuby was a brand I could trust, however I’ve been let down and it seems like no one is available to answer my calls or emails. Next day delivery is far from that, we are now on day 12, no one answers the phone and I’ve submitted the help request on their website days ago and not got a response. Now had to raise this with my bank to try and get a refund. Hopefully someone picks this up and is able to help me, but I’m doubtful.
2025年7月18日
自発的なレビュー
Nuby UK からの回答
Hi Michaela. Thanks for your review. I am sorry to see that you have encountered difficulties with your delivery and I appreciate the inconvenience this may have caused. Upon checking our systems, I cannot locate any contact from you via our website and our phone lines are very much open so I am unsure why you have been unable to contact us. Please contact us at enquiries@nuby.com and we will put things right for you.
Great customer experience with enquiries team
Great customer experience with the Enquiries team. I contacted them regarding our rapid cool product as the silicone seal had broken after sterilising many times - the team were very helpful with a prompt response and I was able to buy more seals at a small cost and they were posted out to me within the week.
2025年7月21日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression. Please feel free to reach out again if you need assistance in the future! enquiries@nuby.com
Team Nuby
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