The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... もっと見る
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Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... もっと見る
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I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... もっと見る
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企業情報
当該企業による記述
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
連絡先
Unit 13, NE35 9PZ, Boldon, 英国
- enquiries@nuby.com
- www.nuby-uk.com
4.4
優良
3500件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic customer service
Fantastic customer service. Very helpful and provided a replacement item very quickly and efficiently when it failed. Thank you Nuby - we love lots of your products!
2025年9月29日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Best customer service from Marie Kearvell
Cannot thank Marie Kearvell enough for all her help and guidance she has given me over the last few months with a problem we had with one of the Nuby products. Her service was second to none and Nuby as a company should be very proud and thankful for her brilliant customer service she made the whole process run so smoothly and was so patient with me when the tech side of the communication threw me a bit . (The first time was in June and today was when it happened again)
2025年10月1日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I have lots of nuby products and I…
I have lots of nuby products and I found them all really helpful. On the one occasion that I had to contact customer service at nuby, they were extremely prompt at getting back to me and dealing with my query.
2025年9月30日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer interaction
Great, efficient customer service. Nice to interact with a company who still, obviously, value customer service, promptly delivered. I mislaid a seal for the Nuby Rapidcool and emailed outside of business hours on Friday evening. First thing Monday morning I got a response advising that a new seal would be on its way to me that day.
Over the last few weeks I have had to contact a couple of big organisations with queries and have been disappointed with the level of customer service (just trying to get a response to a message is impossible) but Nuby have restored my confidence that some organisation still value their customers - well done Nuby!
2025年9月29日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Exceptional after-sales service, top product
Had a fault with our RapidSterilise, contacted the help team and Marie sorted it out so quickly - within 24 hours we had a replacement at our door. Superb service, extremely happy, and will always recommend Nuby products to any new parents! Top products, exceptional after-sales service.
2025年9月24日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Had an issue with the rapid cool we bought back in February from boots. It wasn’t working as effectively. Emailed customer service team and had a reply back within 12 hours. I was given instructions on a test to do and to reply back to them. I replied late on Thursday and by Tuesday I had a new rapid cool arrive! Excellent customer service! Thank you to Neil Armstrong, customer services supervisor, for sorting this out so quickly!
2025年9月23日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Customer Service
I contacted Nuby on Monday via email regarding the error code on my Nuby Hot as it was no longer working. They got back to me very quick, the next day and they sent out a brand new replacement and I have received it today (Wednesday).
As a first time mummy to a 5 month old, who’s hunger is everything.. I’m glad to have my Rapid Hot back as it saves SOOO much time, especially when using the rapid cool along with it.
Thank you Nuby! You have saved my sanity 😁
2025年9月22日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had an issue with my rapid cool…
I had an issue with my rapid cool steriliser, we use this every time we make a bottle so it’s an essential in our day to day lives. It stopped working so I contacted nuby and they helped me with my issue and replaced it for me.
Ashley Pace was the person who helped me and she was amazing,very quick to respond and so polite.
2025年9月23日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent products and customer service
Excellent products and customer service was amazing whenever I had a question (in the crazy new world of being a first time parent!) or small issues arose. Responses always prompt and informative. Big shout out to Ashley.
2025年9月23日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great Customer Service!
Happy with the service. Marie was very helpful and quick in getting back to me on my queries - Thank you.
2025年9月19日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Wasn't able to find what I needed so thought I'd email. The right part was identified for the bottle I had, and they very kindly ordered and shipped this out to me. With me within 3 working days!
2025年9月16日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service from Nuby…
Excellent customer service from Nuby and we love the steriliser - it’s so easy to use. Great product that I’d reccomend and buy again.
2025年9月18日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing play mat
Amazing play mat, my daughter loves it. Also incredible customer service. I had an issue with my item and they responded immediately and sent a replacement out next day - 10/10!!
2025年9月15日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
3 minute steriliser
Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped them an email - they asked me for some photos and a video of the problem, which I duly sent. They responded extremely quickly and have replaced the unit. Cannot fault the customer service.
2025年9月17日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Quick response and resolved my query.
2025年9月15日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing seal on my rapid cool the team…
Missing seal on my rapid cool the team responded very quickly to ensure I had ones sent out to me.
2025年9月12日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Effortless Replacement of Faulty Part
I requested a replacement part for a product and this was replaced immediately with minimal effort from me.
I offered to pay for these parts but they were sent for free as the product was still under warranty
2025年9月12日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic service
Fantastic service. Super quick and friendly. Sorted my issue out in no time. And if you haven't gotten it already the Rapid Cool is essential for making bottles!
2025年9月11日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service rapidly solved my…
Customer Service rapidly solved my issue without delay and provided a very satisfactory outcome. We are very pleased with our product.
2025年9月10日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Helpful customer service
Really helpful customer service. I got a quick reply when I asked about whether their milk powder dispensers were top-rack dishwasher safe (they are, in case anyone’s wondering). Marie was lovely and made it all really easy. Great support.
2025年9月4日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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