NU Car Rentals レビュー 

NU Car Rentals からの回答

2026年6月17日

Cher Soumaila,

Merci d’avoir pris le temps de partager vos commentaires.

Nous sommes ravis d’apprendre que vous avez reçu un bon service et que votre expérience a été positive. Offrir un service amical, serviable et attentif est toujours notre objectif, et nous sommes heureux de savoir que nos efforts ont contribué à rendre votre expérience agréable.

Vos aimables paroles sont très appréciées et seront transmises à l’équipe concernée. Afin de nous aider à identifier les personnes impliquées et à transmettre votre retour, pourriez-vous nous fournir les informations suivantes :

1. Numéro de confirmation se terminant par NU ou numéro de contrat de location
2. Date et heure de la location
3. Nom du conducteur principal
4. Lieu de prise en charge

Merci encore pour votre retour. Nous apprécions votre confiance et espérons avoir le plaisir de vous servir à nouveau prochainement.

Cordialement,
Haidee

NU Car Rentals からの回答

2026年6月16日

Dear Alison,

Thank you for taking the time to share your feedback.

We are sorry to hear that your rental experience did not meet your expectations and regret the frustration you encountered during both the pickup and return processes.

We understand your concerns regarding the toll program and insurance options presented at the rental counter. We also recognize how important it is for customers to feel fully informed about any optional products, associated costs, and rental requirements before making their selections.

Additionally, we regret to hear that you were dissatisfied with the condition of the vehicle provided. Your comments regarding the vehicle's age, the issue with the sun visor, and the level of service received during pickup and drop-off are concerning and will be shared with the appropriate team for review.

Providing safe, well-maintained vehicles and efficient customer service is important to us, and we apologize that your experience fell short of those expectations.

To allow us to investigate your concerns further, please provide the following information:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name

Once we receive these details, we will coordinate with our Orlando Affiliate to review the matters you have raised.

Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and address any issues identified.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月16日

Dear Uness,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and inconvenience you described. We understand your concerns regarding the security deposit authorization process and the difficulties you encountered when attempting to use your credit card at the rental counter.

We also understand your concerns regarding the insurance options presented during the rental process. Customers should feel fully informed about all rental requirements, available coverage options, and payment policies before making any decisions. We regret that your experience left you feeling dissatisfied and concerned about how the situation was handled.

Please be assured that we take allegations regarding payment processing issues, customer service interactions, and rental procedures very seriously. We appreciate feedback such as yours, as it allows us to review our processes and ensure that our standards are being met.

To allow us to investigate this matter further, please provide the following information:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location
3. Rental date and time
4. Primary driver's name

Once we receive these details, we will forward your concerns to the appropriate affiliate location for review.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月16日

Dear Mark,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and understand your frustration regarding the charges associated with your rental. We recognize how concerning it can be when the final rental cost differs significantly from the amount originally expected.

We also understand your concerns regarding the additional products and coverage options added to your rental agreement. Customers should feel fully informed about any optional products, associated costs, and the terms of their rental before making a decision. We regret that you feel the charges and coverage costs were not clearly explained during the rental process.

Please be assured that we take concerns regarding pricing transparency and the presentation of optional products very seriously. We appreciate the opportunity to review the circumstances surrounding your rental and the charges applied. To facilitate this process, we have forwarded your review to our Denver affiliate for further review under Ticket #378812.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月15日

Dear Mike,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the fees associated with your rental and the level of customer service you received.

At NU Car Rentals, we strive to be transparent regarding rental charges, fees, and policies, and we regret that your experience left you feeling dissatisfied. We also recognize the importance of providing professional and helpful customer service throughout the rental process.

We would appreciate the opportunity to review your concerns further. To assist us in investigating this matter, please provide the following:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name

Once we receive this information, we will review your concerns with our Charlotte Affiliate.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月11日

Cher Client,

Merci d’avoir pris le temps de partager vos commentaires concernant votre expérience de location à Marrakech.

Nous sommes ravis d’apprendre que tout s’est parfaitement déroulé depuis votre arrivée à l’aéroport jusqu’à votre départ pour la France. Offrir une expérience fluide et sans stress est exactement ce à quoi nous aspirons, et nous sommes heureux de savoir que notre équipe a contribué à rendre votre séjour agréable.

Nous apprécions tout particulièrement vos aimables paroles à l’égard de l’équipe de Marrakech. Votre reconnaissance de leur ponctualité et de leur professionnalisme nous touche beaucoup et sera partagée avec l’équipe afin de souligner leur engagement constant envers un service client d’excellence sous le Ticket n°378652.

Merci encore d’avoir choisi NU Car Rentals. Nous apprécions sincèrement votre recommandation et espérons avoir le plaisir de vous accueillir de nouveau lors de vos prochains voyages.

Cordialement,
Haidee

NU Car Rentals からの回答

2026年6月5日

Dear Valued Customer,

Thank you for taking the time to share your wonderful feedback regarding your rental experience in Agadir.

We are delighted to hear that Naoufal and the entire Agadir team provided you with such exceptional service. It is especially rewarding to know that their transparency, flexibility, and willingness to assist you with your payment situation helped make your experience a positive one.

Your comments about the team's kindness, patience, and dedication—particularly their efforts to remain with you at the airport until everything was resolved—are greatly appreciated. Providing attentive and supportive service is something we strive for, and we are pleased that our team was able to exceed your expectations.

We will be sure to share your kind words with Naoufal and the Agadir team as recognition of their outstanding customer service.

Thank you again for choosing NU Car Rentals. We truly appreciate your recommendation and look forward to welcoming you back in the future.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月4日 に更新

Dear Greg,

Thank you for taking the time to share your feedback regarding your recent rental experience.

We are delighted to hear that you were satisfied with both the vehicle and the service provided. It is especially rewarding to know that our team was able to assist with your transportation needs and that the manager personally drove you back to the airport, helping to make your experience even more convenient.

While our location is situated just outside the airport, we strive to provide helpful, accommodating service and ensure a smooth rental experience for all our customers.

In order for us to share your feedback with our rental supplier, would you kindly provide the following information?

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date(s) and time(s)
3. Primary driver's name
4. Pickup location

Thank you again for choosing NU Car Rentals. We truly appreciate your kind words and look forward to serving you again in the future.

Kind regards,

Haidee

NU Car Rentals からの回答

2026年6月3日 に更新

Dear Jamie,

Thank you for taking the time to share your feedback regarding your rental experience.

We appreciate your candid comments and are glad to hear that, overall, your experience was comparable to other rental experiences you have had.

We understand that our off-airport location may require additional travel time, including airport transportation and shuttle service, and we recognize that convenience is an important factor when choosing a rental provider. We also regret any inconvenience caused by wait times during the pickup process.

At NU Car Rentals, we strive to offer competitive rates and value while providing reliable transportation options for our customers. Feedback regarding transportation logistics, wait times, and the rental process helps us identify opportunities to improve the overall customer experience.

In order for us to share your review with our Phoenix Supplier, please provide us with the following:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name

Thank you again for sharing your perspective. We appreciate your business and hope to have the opportunity to serve you again in the future.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月3日 に更新

Dear Chris,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and disappointment you described. We understand your concerns regarding the rental requirements presented at the counter, including the security deposit and insurance options, as well as the circumstances that ultimately resulted in your rental not being completed.

We also understand your concerns regarding the interaction with the rental representative and your perception that you were treated unfairly during the rental process. Providing professional and respectful customer service is important to us, and we regret that your experience did not reflect those expectations.

Please note that security deposit requirements, insurance qualifications, and rental eligibility policies may vary by location and are generally outlined in the rental terms and conditions. However, we recognize that misunderstandings regarding these requirements can be frustrating, particularly when they affect travel plans.

We have forwarded your review to our Tampa affiliate for their awareness and internal review under the corresponding support ticket #386026.

Regarding your refund inquiry, since the reservation was made through your booking source, Hopper, we kindly recommend contacting them directly at 1-514-276-0760 or (617) 225-2009 for assistance. Please rest assured that NU Car Rentals did not charge you for this unused reservation.

Thank you again for bringing your concerns to our attention.


Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月2日 に更新

Dear Bernard,

Thank you for taking the time to share your feedback regarding your rental experience.

We are delighted to hear that you found the vehicle to be in excellent condition and that it met your expectations. It is also wonderful to know that you were satisfied with the service provided, particularly the punctuality and flexibility with scheduling.

Positive feedback like yours is greatly appreciated and serves as encouragement to our team as we strive to deliver a seamless and enjoyable rental experience for every customer.

Thank you for choosing NU Car Rentals. We truly appreciate your business and look forward to serving you again in the future.

Kind regards,

Haidee

NU Car Rentals からの回答

2026年6月2日

Here's a professional response to the customer:

Dear Jennifer,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand the frustration and inconvenience you described. We regret that the rental process left you feeling dissatisfied with both the pricing and the service you received.

We understand your concerns regarding the fees presented at the rental counter, as well as your perception that certain charges were not clearly disclosed prior to pickup. We also recognize how upsetting it must have been to feel that your questions and concerns were not adequately addressed, particularly when traveling with a larger group and relying on transportation arrangements for your trip.

Additionally, we regret to hear that the situation resulted in your party needing to secure separate rental arrangements. We understand how stressful and disruptive this can be, especially when traveling with multiple passengers.

Please know that we take customer feedback regarding pricing transparency, rental qualifications, and customer service interactions very seriously. Your comments will be shared with the appropriate management team for review.

To allow us to investigate this matter further, please provide the following information:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver's name

Once we receive these details, we will review your concerns with the location involved.

Thank you for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.

Kind regards,

Haidee

NU Car Rentals からの回答

2026年5月31日

Chère Ibtissam,

Nous vous remercions d’avoir pris le temps de partager vos merveilleux commentaires concernant votre récente expérience de location avec NU Car Rentals à Marrakech.

Nous sommes ravis d’apprendre que votre voyage s’est parfaitement déroulé et que vous avez été entièrement satisfaite tant du véhicule que du service fourni. Il est particulièrement gratifiant de savoir que le professionnalisme de M. Abdessamad, ainsi que la propreté du véhicule et la qualité globale du service, ont contribué à rendre votre expérience aussi positive.

Vos aimables paroles et votre recommandation nous touchent énormément. Nous ne manquerons pas de transmettre vos commentaires à M. Abdessamad ainsi qu’à l’équipe de Marrakech en reconnaissance de leur excellent travail et de leur engagement envers la satisfaction de nos clients.

Merci encore d’avoir choisi NU Car Rentals. Nous serons ravis de vous accueillir à nouveau lors de votre prochaine visite à Marrakech.

Cordialement,

Haidee

NU Car Rentals からの回答

2026年5月26日

Dear Valued Customer,

Thank you for taking the time to share your recent experience with NU Car Rentals.

We are delighted to hear that Adeel was able to assist you during the airport construction and shuttle pickup process. We understand how stressful and confusing airport transportation changes can be, and we truly appreciate your recognition of his professionalism, courtesy, and proactive follow-up to ensure you reached the shuttle successfully.

We are also pleased to know that you enjoyed the vehicle upgrade and that your overall rental experience turned into a positive one.

Your kind words will certainly be shared with Adeel and the Denver management team, as feedback like yours helps recognize team members who go above and beyond for our customers.

Thank you again for choosing NU Car Rentals. We look forward to serving you again in the future.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年5月25日

Dear Courtney,

Thank you for taking the time to share your feedback regarding your recent rental experience.

We sincerely apologize for the frustration and disappointment you encountered. We understand your concerns regarding the offsite rental process, including the additional shuttle transportation and the inconvenience compared to onsite airport rental providers.

We also regret to hear that the final cost of your rental did not meet your expectations and that you were under the impression your deposit would be refunded differently. We understand how frustrating it can be when the overall rental experience and final charges do not align with what was anticipated at the time of booking.

Please know that transparency regarding pricing, deposits, fees, and rental policies is extremely important to us, and your feedback will be shared with the appropriate team for review.

To assist us in reviewing your concerns further, kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver’s name

Once received, we will investigate your concerns with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年5月23日

Cher Client,

Merci d’avoir pris le temps de partager vos commentaires concernant votre expérience avec NU Car Rental à Marrakech.

Nous sommes ravis d’apprendre que vous avez eu une bonne expérience avec votre location. Les commentaires positifs comme les vôtres sont grandement appréciés et seront transmis à l’équipe de Marrakech.

Nous apprécions sincèrement votre confiance et espérons avoir le plaisir de vous servir de nouveau lors de vos prochains voyages.

Cordialement,
Haidee

NU Car Rentals からの回答

2026年5月21日

Dear Ronald,

Thank you for taking the time to share your feedback.

We are very sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it can be when service and overall expectations are not met during a rental experience.

Please know that customer satisfaction is extremely important to us, and we regret that we were unable to provide the level of service you expected. Feedback such as yours is taken seriously and helps us identify areas where improvements may be needed.

We would appreciate the opportunity to better understand the circumstances surrounding your experience and review your concerns further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name

Once we receive this information, we will escalate your concerns to the appropriate team for review.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年5月17日

Dear Tanisha,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We are especially concerned by your comments regarding the interaction you had at the rental counter and the way you felt treated during the process.

Please know that NU Car Rentals does not tolerate discrimination of any kind. We take allegations regarding unfair treatment and inappropriate customer interactions very seriously. Every customer should be treated with professionalism, respect, and fairness at all times.

We also understand your concerns regarding the security deposit requirement and the impact it had on your rental experience. Security deposit policies may vary depending on the rental location, vehicle type, payment method, insurance coverage, and other rental qualifications; however, these policies should always be communicated clearly and professionally.

Your feedback regarding:

* Customer service conduct
* Allegations of discriminatory treatment
* Communication of deposit requirements
* Overall rental experience

will be escalated to the  Fort Lauderdale team for review.

We would appreciate the opportunity to investigate this matter further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name

Once we receive this information, we will review your concerns thoroughly with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年5月15日

Dear Eric,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding the wait times, the additional fees applied during the rental process, and the inconvenience caused by the location being farther from the airport than expected.

We regret that the pricing and fees were not communicated in a manner that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, and policies before completing their agreement.

We also understand how the location and transportation process may have negatively impacted your overall experience, and we apologize that the service did not meet your expectations.

Please know that your feedback regarding:

* Wait times and overall service experience
* Pricing transparency and additional fees
* Shuttle and location accessibility

will be shared with the appropriate management team for review.

We would appreciate the opportunity to review your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2.  Rental dates/time
3. Primary driver’s name

Once we receive this information, we will investigate your concerns with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年5月14日

Dear Samareh,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. We understand how stressful travel delays can be, and we regret that the location’s operating hours and the circumstances surrounding your pickup negatively impacted your experience.

We also understand your concerns regarding the overall rental cost and the additional charges you encountered. Customers should always feel fully informed about rental policies, operating hours, and any applicable fees before completing their reservation.

Please know that your feedback regarding:

* Location operating hours and communication
* Additional charges and overall pricing
* Customer expectations during delayed arrivals

will be shared with the appropriate team for review.

We would appreciate the opportunity to review your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name

Once we receive this information, we will investigate your concerns with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee