NU Car Rentals レビュー 

NU Car Rentals からの回答

13時間前

Dear Daniel,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your rental in San Diego.

We understand your concerns regarding the fuel charge applied upon return of the vehicle. We recognize how frustrating it must have been after refueling the vehicle, retaining your fuel receipt, and taking a photograph of the fuel gauge, only to be informed that the vehicle was still considered two gallons short and subsequently charged.

We also regret to hear about your interaction with the location representative. Providing courteous and professional customer service is important to us, and we are sorry that your experience did not reflect the level of service we strive to provide.

Please be assured that we take concerns regarding fuel charges, billing accuracy, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.

To assist us in investigating this matter, we kindly ask that you provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name

Once we receive this information, we will coordinate with our rental affiliate to review your concerns and determine whether the fuel charge was applied appropriately.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2日前

Dear Bill,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your rental in Phoenix.

We understand your concerns regarding the additional charges applied to your rental and appreciate how frustrating it can be when the final cost differs from your expectations. We also recognize your concerns regarding the off-airport location, the shuttle process, and the wait time you experienced before receiving your vehicle.

Please be assured that we take concerns regarding pricing transparency, customer service, and operational efficiency very seriously. Your feedback is important to us, and we would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.

To assist us in investigating this matter, we kindly ask that you provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver's name

Once we receive this information, we will coordinate with our Phoenix affiliate to review your concerns.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

3日前

Dear Samia,

Thank you for taking the time to share your wonderful feedback regarding your rental experience.

We are delighted to hear that the vehicle was clean upon arrival and that your pickup and return experience was quick and efficient. It is especially rewarding to know that Abdel provided excellent service and helped make your rental experience smooth and enjoyable.

Your kind words are greatly appreciated, and we will be pleased to share your feedback with Abdel and the team in recognition of their outstanding service.

To help us properly recognize their efforts, would you kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location

Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月22日

Dear Chris,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and inconvenience you experienced during your rental in Tampa. We understand how disappointing it must have been for your trip to begin and end with so many unexpected challenges.

We understand your concerns regarding the off-airport rental location, the availability of the reserved vehicle, and the additional cost you incurred for an upgrade. We also recognize your concerns regarding the insurance options, toll program, and additional driver policy, particularly where these differed from your expectations based on your booking.

Additionally, we regret to hear about your experience with the customer service provided at the location. Professional, courteous service is important to us, and we are sorry that your interaction with our staff did not reflect the standards we strive to uphold.

We are also very sorry to learn about the difficulties you experienced when returning the vehicle. We understand how stressful it must have been to wait for transportation to the airport after notifying the location of your arrival, only to arrange your own transportation at additional expense while concerned about missing your flight.

Please be assured that we take concerns regarding vehicle availability, pricing transparency, customer service, and shuttle operations very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental.

To assist us in investigating this matter, we kindly ask that you provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Primary driver's name

Once we receive this information, we will coordinate with our Tampa affiliate to review your concerns and the charges applied to your rental.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月22日

Dear Sher,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your rental attempt.

We understand your concerns regarding the additional charges presented at the rental counter, despite your understanding that you had already completed your reservation and met the rental requirements. We also recognize your concerns regarding the security deposit requirement and your impression that purchasing additional products was the only practical alternative to proceed with the rental.

Please note that security deposit requirements, insurance qualifications, and rental policies may vary by location and are outlined in the rental terms and conditions. However, we understand how these requirements can be frustrating if they differ from your expectations or are not clearly communicated during the booking process.

Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your experience.

To assist us in investigating this matter, we kindly ask that you provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name

Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月21日

Dear Gurmeet,

Thank you for taking the time to share your wonderful feedback regarding your rental experience.

We are delighted to hear that Abdessamad provided you with excellent service and that you were pleased with the clean, new vehicle. It is always rewarding to know that our team helped make your rental experience enjoyable and that you loved your ride.

Your kind words are greatly appreciated and will be shared with Abdessamad and our rental Affiliate team as recognition for their outstanding service.

To help us properly recognize their efforts, would you kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location

Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月14日

Dear Christopher,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration you encountered regarding the charges applied to your rental.

We understand your concerns regarding the additional charge that appeared on your credit card after your rental was completed. We also recognize how concerning it must have been to learn that the charge was attributed to insurance coverage and refueling, particularly as you state that you declined the insurance because you were already covered through your personal auto insurance and credit card benefits, and that you returned the vehicle with a full tank of fuel.

Please be assured that we take concerns regarding billing accuracy, pricing transparency, and the presentation of optional products very seriously. With this, your review has been forwarded to our Phoenix Affiliate under Ticket #382029.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月13日

Dear Valued Customer,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and inconvenience you experienced regarding your reservation.

We understand how disappointing it must have been to experience a flight delay outside of your control and then be informed that your reservation could not be honored despite your efforts to notify the location in advance. We also recognize how frustrating it must have been after calling and emailing to advise of your delayed arrival, while still intending to rent the vehicle for the original reservation period.

Additionally, we understand your concerns regarding the cancellation process and the possibility of being charged a no-show fee under these circumstances. We appreciate how upsetting this situation must have been, particularly when the delay resulted from circumstances beyond your control.

Please be assured that we take concerns regarding reservation handling, communication, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation.

To assist us in investigating this matter, we kindly ask that you provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name

Once we receive this information, we will coordinate with our Salt Lake City affiliate to review your concerns.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月13日

Cher Bertrand,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.

Nous sommes désolés d'apprendre votre mésaventure et regrettons les désagréments rencontrés lors de votre tentative de location à Marrakech.

Nous comprenons vos inquiétudes concernant l'autorisation de la caution, notamment après la présentation de plusieurs cartes de crédit qui, selon votre récit, n'ont pas pu être acceptées malgré leur validité. Nous comprenons également vos préoccupations concernant l'assurance proposée au comptoir et votre impression que la souscription à une assurance complémentaire était la seule solution pour poursuivre la location.

Par ailleurs, nous regrettons les difficultés que vous avez rencontrées pour trouver l'agence de location et comprenons vos inquiétudes concernant les informations de localisation fournies par votre plateforme de réservation. Nous apprécions également vos commentaires concernant le résultat de votre réservation et la procédure de remboursement avec EconomyBookings.

Veuillez trouver ci-dessous la réponse que nous avons reçue de notre partenaire de location sous le numéro de ticket 389187.

Cher partenaire,

Nous vous remercions de nous avoir signalé ce problème.

Nous tenons à préciser que la location n'a pas pu être effectuée car le client n'a pas pu fournir de carte de paiement conforme à nos exigences pour le dépôt de garantie.

Comme indiqué dans nos conditions générales de location, une carte de crédit valide au nom du conducteur principal est obligatoire pour le dépôt de garantie. Bien que le client ait présenté une carte professionnelle et deux cartes personnelles, ces dernières n'ont pas pu être autorisées par notre terminal de paiement pour le montant de la préautorisation requise. Malheureusement, sans préautorisation, nous ne sommes pas en mesure de vous remettre le véhicule.

Nous tenons également à souligner que l'assurance complémentaire proposée au comptoir est entièrement facultative. Le client n'a jamais été contraint ni incité à souscrire une assurance supplémentaire pour louer le véhicule. La location aurait pu être effectuée si le dépôt de garantie requis avait été autorisé par une carte de paiement valide.

Concernant la demande de remboursement, le paiement de la réservation ayant été effectué via votre plateforme, nous vous prions de bien vouloir consulter votre politique d'annulation et de remboursement.

Enfin, concernant l'adresse de nos bureaux, Nous vous remercions pour vos commentaires. Notre agence est située près de l'aéroport de Marrakech et nous proposons un service de navette gratuit pour assurer vos transferts entre l'aéroport et notre agence de location.

Nous vous remercions encore de nous avoir fait part de ce problème. Nous regrettons que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous remercions de nous avoir donné l'opportunité d'examiner vos préoccupations.

Cordialement,
Haidee

NU Car Rentals からの回答

2026年7月10日

Dear Peter,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and inconvenience you experienced during your rental attempt at our LAX location.

We understand how disappointing it must have been to arrive at the pickup location and find the rental counter unattended, with no clear instructions on how to obtain assistance. We also recognize how frustrating it was to wait for an extended period after being advised that an agent would return shortly, only to ultimately make alternate rental arrangements.

Please be assured that we take concerns regarding location accessibility, communication, and customer service very seriously. The experience you described is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention.

To assist us in reviewing this matter further, we kindly ask that you provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name

Once we receive this information, we will coordinate with the our LAX Affiliate to investigate your experience.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月10日

Dear Brian,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration you encountered during your rental.

We understand your concerns regarding the Loss Damage Waiver (LDW) charge. We recognize how concerning it must have been if you declined the coverage multiple times yet believed it was still added to your rental agreement. We also understand your concern regarding your understanding that the charge would be waived upon return of the vehicle and your disappointment that the matter has not yet been resolved.

Additionally, we regret to hear about the difficulties you experienced when attempting to escalate your concerns. We understand how frustrating it can be when you feel you are unable to obtain the information or assistance you need, including your request to review the audio and video recordings of the rental transaction.

Please be assured that we take concerns regarding the presentation of optional products, pricing transparency, and customer service very seriously. With this, your review has been forwarded to our Denver Affiliate under Ticket #381552. Rest assured, we will provide a timely update once we receive their response.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月6日

Dear Hawk,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your recent rental.

We understand your concerns regarding the "Manager's Special" vehicle assignment. We recognize how disappointing it must have been to discover that the vehicle allocated to your reservation was a large passenger van that did not meet your travel needs, and that you felt compelled to pay for an upgrade to obtain a more suitable vehicle.

We also regret to hear about your experience with our customer service team. We understand your concerns regarding the assistance you received after contacting us and appreciate how frustrating it must have been to feel that your concerns were not adequately addressed.

Please be assured that we take concerns regarding vehicle assignments, pricing transparency, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the additional charges applied.

With this, your review has been forwarded to our Phoenix Affiliate under Ticket #380459.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年7月1日

Dear Myra,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.

We understand your concerns regarding the off-airport pickup process and the rental requirements presented at the location. We also recognize your concerns regarding the insurance options and the security deposit hold, particularly as you believed your personal insurance coverage was sufficient.

Please note that security deposit requirements and insurance qualifications may vary by location and are outlined in the rental terms and conditions. However, we understand how these requirements can be frustrating if they differ from your expectations or are not clearly communicated during the booking process.

Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your experience.

To assist us in investigating this matter, please provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name

Once we receive this information, we will coordinate with our Miami affiliate to review your concerns.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月30日

Dear Rohan,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your rental.

We understand your concerns regarding the difference between the advertised rental price and the final amount charged. We also recognize your concerns regarding the insurance coverage presented at the rental counter and your belief that you already had sufficient coverage at the time of pickup.

Additionally, we understand your concerns regarding the toll-related charges applied after your rental, including the administrative fee. We recognize how frustrating it can be when fees and rental policies are not clearly understood or do not align with your expectations, particularly regarding the use of personal toll transponders.

Please be assured that we take concerns regarding pricing transparency, optional products, toll programs, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.

To assist us in investigating this matter, please provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name

Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns and provide further clarification.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月25日

Dear Allysa,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and inconvenience you encountered during your rental.

We understand your concerns regarding the fuel level of the vehicle at the time of pickup, particularly given your understanding that the vehicle would be provided with a full tank of fuel. We also recognize how stressful and inconvenient it must have been to stop for fuel immediately after leaving the location, especially while traveling late at night with three young children.

Additionally, we understand your disappointment that, despite providing documentation and explaining the circumstances, you felt your concerns were not adequately addressed. We appreciate that you returned the vehicle with a full tank as required and understand why you believe the situation should have been handled differently.

Please be assured that we take concerns regarding vehicle preparation, rental contract compliance, customer service, and customer safety very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the information you previously provided.

With this, your feedback has been forwarded to our Denver Affiliate under Ticket #380320.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns further.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月21日

Dear NH,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.

We understand your concerns regarding the difference between the amount paid at the time of booking and the total charges presented at the rental counter. We also recognize how concerning it can be when there is confusion regarding insurance requirements and additional rental costs.

Please be assured that we take concerns regarding pricing transparency, insurance requirements, and customer service very seriously. Customers should receive clear information regarding rental qualifications, coverage requirements, and any applicable charges so they can make informed decisions before completing their rental.

We would appreciate the opportunity to review the circumstances surrounding your rental and the charges that were presented to you. To assist us in investigating this matter, please provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name

Once we receive this information, we will coordinate with the appropriate affiliate location to review your concerns and provide further clarification.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月18日

Dear Lloyd,

Thank you for taking the time to share your positive feedback regarding your recent rental experience.

We are delighted to hear that Edhi Lima provided such outstanding service and made both your vehicle pickup and return process smooth and enjoyable. Delivering professional, friendly, and efficient service is something we strive for, and it is wonderful to know that Edhi went above and beyond to ensure a first-class experience.

Your kind words are greatly appreciated and will be shared with Edhi and the appropriate management team as recognition of her excellent customer service.

To help us properly recognize her efforts, would you kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location

Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月18日 に更新

Dear John,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and regret the frustration and concern you encountered during your rental.

We understand your concerns regarding the pickup process, including the difficulty locating the rental office and the circumstances surrounding the security deposit authorization. We also recognize how unsettling it must have been to be informed that multiple credit cards could not be processed, particularly after receiving confirmation from your banks that no issues existed with the accounts.

Additionally, we are concerned by your comments regarding the condition of the vehicle provided. The issues you described, including visible exterior damage and fumes entering the passenger compartment, are not consistent with the standards of safety and vehicle quality we expect from our rental partners. We understand how especially concerning this would have been while traveling with your family and undertaking a long journey.

Please be assured that we take concerns regarding payment processing, vehicle condition, and customer service very seriously. We would appreciate the opportunity to investigate this matter further with the affiliate location involved.

To assist us in reviewing your case, please provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates/time
3. Primary driver's name
4. Rental location

Once we receive this information, we will coordinate with the appropriate affiliate location to review the circumstances surrounding your rental.

Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.

Kind regards,
Haidee

NU Car Rentals からの回答

2026年6月17日

Cher Soumaila,

Merci d’avoir pris le temps de partager vos commentaires.

Nous sommes ravis d’apprendre que vous avez reçu un bon service et que votre expérience a été positive. Offrir un service amical, serviable et attentif est toujours notre objectif, et nous sommes heureux de savoir que nos efforts ont contribué à rendre votre expérience agréable.

Vos aimables paroles sont très appréciées et seront transmises à l’équipe concernée. Afin de nous aider à identifier les personnes impliquées et à transmettre votre retour, pourriez-vous nous fournir les informations suivantes :

1. Numéro de confirmation se terminant par NU ou numéro de contrat de location
2. Date et heure de la location
3. Nom du conducteur principal
4. Lieu de prise en charge

Merci encore pour votre retour. Nous apprécions votre confiance et espérons avoir le plaisir de vous servir à nouveau prochainement.

Cordialement,
Haidee

NU Car Rentals からの回答

2026年6月16日

Dear Alison,

Thank you for taking the time to share your feedback.

We are sorry to hear that your rental experience did not meet your expectations and regret the frustration you encountered during both the pickup and return processes.

We understand your concerns regarding the toll program and insurance options presented at the rental counter. We also recognize how important it is for customers to feel fully informed about any optional products, associated costs, and rental requirements before making their selections.

Additionally, we regret to hear that you were dissatisfied with the condition of the vehicle provided. Your comments regarding the vehicle's age, the issue with the sun visor, and the level of service received during pickup and drop-off are concerning and will be shared with the appropriate team for review.

Providing safe, well-maintained vehicles and efficient customer service is important to us, and we apologize that your experience fell short of those expectations.

To allow us to investigate your concerns further, please provide the following information:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name

Once we receive these details, we will coordinate with our Orlando Affiliate to review the matters you have raised.

Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and address any issues identified.

Kind regards,
Haidee