Finally received parcel! Ordered on 28th November and received on 19th December. Spent £50 on a tracksuit. Quality is laughable. No labels at all. Could of gone to Primark or Tesco and got somethi... もっと見る
企業が回答しました
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Trustpilot Brilliant for online reviews. My experience with Nurozis was top-notch. The parcel arrived promptly, and the products are clearly made to a high standard. I particularly loved the vibrant... もっと見る
企業が回答しました
Ordered an oversized tracksuit, arrived but quality is poor, joined material in one arm, loose threads, fit is very small. Website says it’s a cotton blend, label says polyester. Requested a refund as... もっと見る
企業が回答しました
Echt super slecht bedrijf. Bestelling gedaan en totaal iets anders gekregen. Terugsturen wel mogelijk maar zeggen dat het dan om milieu redenen vernietigd zal worden en je dan geen geld terug krijgt t... もっと見る
企業が回答しました
2.0
期待以下
128件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Nurozis からの回答
Thank you for your kind feedback! We’re thrilled to hear that you enjoy browsing everything on one platform — making your shopping experience smooth and convenient is very important to us.
We truly appreciate your support and hope to welcome you back soon for more great finds!
Best regards,
info@nurozis.com
The clothes look good and fit…
The clothes look good and fit reasonably well, but the fabric wasn’t as premium as I hoped. Not bad, just not outstanding.
2026年2月12日
自発的なレビュー
Nurozis からの回答
Thank you for sharing your honest feedback. We’re really glad to hear that you liked the look of the clothes and that they fit you reasonably well.
We’re sorry to learn that the fabric did not fully meet your expectations in terms of premium feel. We truly value this kind of feedback, as it helps us improve our materials and product selection moving forward.
If there’s anything specific you’d like to share or if we can assist you further, please feel free to contact us at info@nurozis.com
— we’d be happy to help. We hope to serve you again and provide an even better experience next time.
Best regards,
info@nurozis.com
Nurozis からの回答
Thank you for taking the time to leave a review. We truly appreciate your honest feedback.
We understand that your experience was “not bad,” but not quite where it should be — and we’re sorry we didn’t fully meet your expectations. Your comment about improvements is important to us, and we’re always working to refine both our products and service.
If there’s anything specific you feel we can improve, we’d really value hearing from you at info@nurozis.com. We’d love the opportunity to do better next time.
Best regards,
info@nurozis.com
Trustpilot Brilliant for online…
Trustpilot Brilliant for online reviews.
My experience with Nurozis was top-notch. The parcel arrived promptly, and the products are clearly made to a high standard. I particularly loved the vibrant colours of the clothing, which haven't faded at all after the first few washes.
2026年2月6日
自発的なレビュー
Nurozis からの回答
Thank you so much for taking the time to share your brilliant feedback! We’re delighted to hear that your parcel arrived promptly and that you’re enjoying the quality and vibrant colours of your clothing — it truly means a lot to us. Your support is greatly appreciated, and we hope to welcome you back to Nurozis again very soon.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Nurozis delivers a smooth
Nurozis delivers a smooth, reliable experience that feels thoughtfully designed and surprisingly easy to trust.
2026年2月7日
自発的なレビュー
Nurozis からの回答
Thank you so much for your kind words! We’re thrilled to hear that you found your Nurozis experience smooth, reliable, and thoughtfully designed. Your support means a lot to us, and we’d be delighted to welcome you back for your next order!
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Absolutely awful
Absolutely awful! DO NOT BUY FROM THIS COMPANY! The product sizing is completely out. Via email they agreed. They then stopped communicating with me. Then offered a £9.99 refund which I refused as the item as £49.99. I refused and didn’t hear anything from them for weeks! until Today they sent a £9.99 refund I am stuck with the item!
2025年12月18日
自発的なレビュー
Nurozis からの回答
Thank you for sharing your experience, and we sincerely apologize for the frustration caused. We completely understand your concern regarding the sizing and the refund process. This is not the experience we want for our customers, and we’d like to make it right. Please contact us directly at info@nurozis.com so we can resolve the issue promptly.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Ordered a two piece tracksuit. Crap.
Ordered a two piece tracksuit. Only received the jumper. Crap quality too. Requested a refund and they haven’t done so. Avoid at all costs.
2025年12月15日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We completely understand your frustration with receiving only part of your order and the issues with quality. This is not the experience we want for our customers. Please contact us directly at info@nurozis.com so we can resolve your refund promptly and ensure the matter is fully addressed.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Absolutely rubbish
Absolutely rubbish. Items are such rubbish even the company did not want them back!
Item pure quality not worth the money, took a month to arrive and would not let me return. After countless emails a partial refund was offered on January 12th - I’ve heard nothing since! Stay away from this company - it’s market stall quality and they try drag out the return so that you are past the return timescale. Save your money
2026年2月6日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback, and we sincerely apologize for the experience you’ve had. We understand your frustration regarding the product quality, delivery time, and return process. This is not the standard we strive for, and we’d like to resolve this promptly. Please contact us directly at info@nurozis.com so we can review your case and provide a suitable solution.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Trustpilot is great platform to provide…
Trustpilot is great platform to provide reviews for website I really liked it. And Regarding me experience with Nurozis, I've ordered some products from Nurozis which was delivered on time and the quality was really good with their colours.
2026年2月6日
自発的なレビュー
Nurozis からの回答
Thank you for sharing your positive experience! We’re delighted to hear that your Nurozis order arrived on time and that you’re happy with the quality and colors of our products.
We truly appreciate your support and look forward to welcoming you back for more great finds soon!
Best regards,
info@nurozis.comv
Nurozis からの回答
Thank you for sharing your feedback! We’re glad to hear that our service met your expectations and truly appreciate your support. We’ll keep striving to make your next experience with Nurozis even better, and we’d be happy to welcome you back soon!
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Low quality company supplying low quality goods.
Waited a month for the jacket to arrive, various excuses were given about the tracker not updating, etc. When it finally arrived it is the wrong colour, looks nothing like the pictures on the website, quality is awful. I ordered a medium size (I'm approx. 5'10" and 11 stone), the jacket is baggy on me but the sleeve cuffs are so small the press studs will not fasten around my wrists. Avoid this supplier.
2026年1月8日
自発的なレビュー
Nurozis からの回答
Thank you for sharing your experience, and we sincerely apologize for the issues with your order. We completely understand your frustration regarding the delivery delay, incorrect colour, and sizing problems. This is not the standard we aim for, and we’d like to make it right. Please contact us directly at info@nurozis.com so we can resolve the matter promptly.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Avoid like the plague!
Ordered a tracksuit as a Christmas gift. It took 1 month to arrive and missed Christmas. The Tracksuit had no labels, which it needs to have to sell in the UK. So not idea what it is made of or how to wash it. It is also not well made.
I immediately emailed a complaint and asked for a refund. They did get back to me & offered me 20% refund. However the tracksuit is useless to me, so I refused. They later offered 30% refund, then finally 50% refund. I accepted as felt I was getting know where, but I have never had the refund. They no longer reply to my emails and this was 4 weeks ago.
Whatever you do, do NOT purchase from this 'company'.
They are based from a small house in Holland. I think they are probably a drop shipper. Good website (that makes you think they are great), but rubbish products & appauling 'customer service'.
2026年1月2日
自発的なレビュー
Nurozis からの回答
Thank you for sharing your feedback, and we sincerely apologize for the delays, issues with the product, and the frustration with your refund. We completely understand how disappointing this experience must have been, and this is not the standard we aim to provide. Please contact us directly at info@nurozis.com so we can review your case and resolve the refund promptly.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Scam
SCAMMERS.If I could give it 0 stars i would. It’s been a MONTH still nothing and they claim to say it takes a week. I’ve contacted them multiple times to cancel order and get a refund but they just don’t say anything. Absolutely horrible. No response from them.
2026年1月31日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback. We sincerely apologize for the delay with your order and the lack of timely responses from our team. We completely understand your frustration and want to resolve this immediately. Please contact us directly at info@nurozis.com so we can arrange your cancellation or refund without further delay.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Absolutely shocking service
Absolutely shocking service, ordered two polo neck shorts and when they arrived they were too short. I asked to return them and was told I couldn’t as it was not on their policy. They offered me a 12% reduction but have now stopped replying to my email. The feedback which I should have read first gives a true impression of this company. I’m now left with two tops that do not fit. Please be aware to avoid this company at all costs.
2026年1月5日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback. We sincerely apologize for the sizing issues and the lack of timely responses from our team. We completely understand your frustration and want to resolve this. Please contact us directly at info@nurozis.com so we can assist with a return, exchange, or suitable solution.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Avoid.
Avoid.. not free refunds. Quality was poor and after agreeing to send out replacement free of charge they now said it’s out of stock and now won’t reply.. avoid
2026年1月27日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback. We’re very sorry for the inconvenience and understand your frustration regarding the replacement and stock issues. This is not the experience we want for our customers. Please contact us directly at info@nurozis.com
so we can resolve this issue as quickly as possible.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Wish I’d read reviews before I ordered
Wish I’d read reviews before I ordered. Item didn’t arrive and I couldn’t find any order confirmation. So I doubted whether it had gone through and ordered again. One tracksuit showed up three weeks after first ordered then 4 weeks after that another one turned up. I emailed to arrange a return and they don’t reply! Avoid. Item that arrived is ok but not worth what we paid and nothing special. Worst is the lack of customer service/ support/ delivery times . Scam company avoid!
2026年1月26日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback. We sincerely apologize for the delays, confusion with your orders, and the lack of timely responses from our team. We understand your frustration and truly regret the inconvenience caused. Please contact us directly at info@nurozis.com
so we can resolve your return and assist you further.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Zero stars if I could
Zero stars if I could. Absolutely scammers so don’t even bother. Took a month to arrive, horrific quality and sizing and ignoring request to return. Absolute garbage
2026年1月25日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback. We sincerely apologize for the delays, issues with sizing and quality, and the frustration caused by our response time. We understand your concerns and want to resolve this for you. Please contact us directly at info@nurozis.com
so we can assist with your return or any other solution.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Awesome job
Everything felt easy and straightforward. Really enjoyed how simple and hessle-free it all was. Defenerly a positive experience and I would use it again.
2026年1月20日
自発的なレビュー
Nurozis からの回答
Thank you for your great feedback! We’re delighted to hear that your experience felt easy, straightforward, and hassle-free. We truly appreciate your support and would be happy to welcome you back again anytime.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Scammers
SCAMMERS. AVOID. The website states that they do free returns so it seems safe to buy from them, but this is far from true. The jacket ordered from them at the beginning of December was extremely poor quality, so a return was requested. At first they said a refund or exchange was no problem, but they didn't authorise the return. After chasing them up several times they then said they don't have an address for returns as the warehouse is in China (although the website makes them look like a Dutch company). After lots of back & forth they offered various discounts in increments up to 50%, trying to avoid my request to return the item for a full refund as per their stated policy. After refusing to be out of pocket by accepting a partial refund & continually pressing them to adhere to their advertised returns policy, they have ceased contact. A complaint & charge back request is now going through my bank. Reading other reviews it would seem that my experience is far from unique
UPDATE:
Following their reply to my original review I emailed them again as they asked &, unsurprisingly, they yet again ignored my email so I still haven't received a refund
2026年1月25日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused regarding your return and refund. We understand your concerns and take them very seriously. Please contact us directly at info@nurozis.com
so we can review your case and work toward a satisfactory resolution.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Average experience
It works find but nothing amazing quality is good for the price and delivery took longer than expected
2026年1月24日
自発的なレビュー
Nurozis からの回答
Thank you for your feedback. We’re glad you found the quality good for the price, and we sincerely apologize for the longer delivery time. We appreciate your input and will continue working to improve. Please feel free to reach out to us at info@nurozis.com
if we can assist you further.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
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