O2 - Birmingham New Street レビュー 

O2 - Birmingham New Street からの回答

2026年8月18日

Hi Bill and thank you for your feedback. We're pleased to hear that Jasmine and Heena were able to help and get everything sorted quickly for you. We'll be sure to pass this on to them both, and thank you for taking the time to share your experience with us. 😊

O2 - Birmingham New Street からの回答

2026年8月17日

Hi Emma,

Thank you for taking the time to leave a review.

We're delighted to hear that Heena was able to sort everything out so swiftly for you. It's wonderful to know that she explained everything clearly, helped you understand what had gone wrong, and ensured your issue was fully resolved.

Providing friendly, knowledgeable, and effective support is what we strive for, so it's fantastic to hear that Heena made such a positive impression and left you feeling pleased with the outcome.

We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4qhjqB6
📘 Facebook: https://bit.ly/4zlIXx5

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

2026年8月16日

Hi Mohammed, thanks for sharing your experience with us. It's lovely to hear that Rick and Jasmine provided such amazing service and made a positive difference to your experience.

We'll be sure to share your kind words with them both, as we know they'll really appreciate the recognition.

O2 - Birmingham New Street からの回答

2026年8月15日

Hi Roy, thanks for taking the time to share your experience. It's lovely to hear that you were able to get your issue sorted in store 💙

O2 - Birmingham New Street からの回答

2026年8月13日

Hi Albert and thank you for your review. We're pleased to hear you had a very good experience in our O2 store, and thank you for taking the time to share your experience with us.

O2 - Birmingham New Street からの回答

2026年8月13日

Thanks for taking the time to leave us a review, Ashida.
We're sorry to hear that your query wasn't resolved first time. We understand how frustrating it can be when you need support and don't get the answers or resolution you're looking for straight away.

That said, it's wonderful to hear that Jasmine was able to provide the help and support you needed. Thank you for letting us know about the five-star service she offered.
We apologise again for the inconvenience and disappointment caused by your initial experience. If there's anything further we can do to help, or if your concerns haven't been fully resolved, please don't hesitate to get in touch with us using one of the methods below:

Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gtaHIK
Facebook: https://bit.ly/4hwT8Zu

O2 - Birmingham New Street からの回答

2026年8月12日

Hi there,

Thank you for taking the time to leave a review.

We're delighted to hear that Jasmine was able to help with the issue transferring your number to your contract. We know how important it is for number transfers to go smoothly, so it's wonderful to know that Jasmine was able to provide the support you needed and help get everything sorted.

Providing friendly, knowledgeable, and effective service is what we strive for, and we'll be sure to pass your kind feedback on to Jasmine. She'll be delighted to hear that her assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45n8DvQ
📘 Facebook: https://bit.ly/4fUvDIF

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

2026年8月11日

Hi Carol, thank you for your review. We're pleased to hear that Jasmine was able to assist you with your spend cap after returning from your cruise, providing a positive experience. Thank you for taking the time to share your experience with us and hope you enjoyed your cruise.

O2 - Birmingham New Street からの回答

2026年8月9日

Hi James, thank you for taking the time to share your experience with us. We're glad to hear that Jasmine was able to help you with your lost phone. If you require any assistance in the future, please feel free to reach out using one of the following methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xru5LX
Facebook: https://bit.ly/4fV9Tek
Instagram: https://bit.ly/3SiKC62

O2 - Birmingham New Street からの回答

2026年8月8日

Hi Yuanchu and thank you for your review. We're pleased to hear that Jasmine was able to help you with your query, providing a positive experience. Thank you for taking the time to share this with us, and for recognising Jasmin's service.

O2 - Birmingham New Street からの回答

2026年8月9日

Hi Rongbo, thank you for taking the time to leave us a review. We're really glad to hear about the experience you had with Jasmine, and for the service she provided. If you require any future assistance, you can reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gksgdX
Facebook: https://bit.ly/4z3ynLj
Instagram: https://bit.ly/4gm1RfW

O2 - Birmingham New Street からの回答

2026年8月8日

Thank you for your review Genita, and we're happy to hear our store colleagues were helpful and were able to assist with cancelling your contract while helping you save money. We appreciate your feedback and thank you for sharing your experience with us.

O2 - Birmingham New Street からの回答

2026年8月8日

Thank you for your lovely feedback Kirile and we're pleased to hear that Heena provided you with excellent service. We appreciate you sharing your experience with us.

O2 - Birmingham New Street からの回答

2026年8月7日

Thank you for your review Clive and happy to hear that our team was able to help set up your phone. We really appreciate you taking the time to leave a review and share your experience with us.

O2 - Birmingham New Street からの回答

2026年8月7日

Hi, thank you for your feedback, and we're pleased to hear that Alisha and Heena helped you with your query and provided a positive experience. We'll be sure to pass this on to them both and thank you for taking the time to share your experience with us.

O2 - Birmingham New Street からの回答

2026年8月6日

Hi Valerie,

Thank you for taking the time to leave a review.

We're delighted to hear that Jasmine made sure everything went smoothly and was able to help get your phone fixed. It's wonderful to know that she took the time to assist with everything you requested and handled the situation in such a professional manner.

Providing friendly, knowledgeable, and customer-focused support is what we strive for, so we're thrilled that Jasmine made such a positive impression and helped bring your issue to a successful resolution.

We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4geQ82D
📘 Facebook: https://bit.ly/4z6K3wW

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

2026年8月5日

Hi Johnie,

Thank you for taking the time to leave a review.

We're delighted to hear that you received superb service and found the support so helpful. Providing friendly, knowledgeable, and efficient assistance is what we strive for, so it's wonderful to know that your experience was such a positive one.

We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TG5owL
📘 Facebook: https://bit.ly/4fFqbJA

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

2026年8月5日

Hi Ako,

Thank you for taking the time to leave a review.

We're delighted to hear that you received quick service and that Jasmine was so respectful throughout your visit. It's wonderful to know that you found the staff friendly and welcoming, as providing a positive customer experience is what we strive for.

We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hgFIk7
📘 Facebook: https://bit.ly/4fNpFYz

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

2026年8月4日

Hi Kath,

Thank you for taking the time to leave a review.

We're delighted to hear that Heena provided such excellent service and was able to help you save money. It's wonderful to know that she took the time to understand your needs and find an option that worked better for you.

Providing friendly, knowledgeable, and customer-focused support is what we strive for, so we're thrilled that Heena made such a positive impression and left you feeling incredibly satisfied.

We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TA8RNy
📘 Facebook: https://bit.ly/3S82nVA

Thank you for choosing O2.

O2 - Birmingham New Street からの回答

2026年8月4日

Thank you for taking the time to share your feedback Maya and we're pleased to hear that Jasmine was helpful and friendly. We'll pass this on and thanks for taking the time to share your experience with us.