Oaksoho レビュー 

Oaksoho からの回答

2026年9月18日

Dear Paul,

Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to feel misled regarding where a business is based, to receive a mat that does not reflect the price paid or quality expected, and to be faced with returning an item to China.

We take feedback concerning product value, transparency, and our return procedures very seriously, and we want to address all of your concerns directly. Please reach out to our support team at support@oaksoho.com with your order details so we can investigate your purchase and work toward a fair resolution.

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Dear Shirley,

Thank you so much for taking the time to share your review! We are delighted to hear that you love the elegant look and find your item so comfortable. We truly appreciate your support!

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Dear John,

Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to wait several weeks for an order to arrive, only to receive a hammock that is far too small to be usable. I also fully appreciate your frustration regarding the return costs making it unviable to send the item back.

We take concerns about delivery times, product sizing accuracy, and return expenses very seriously, and we want to address all of these points directly. Please reach out to our customer support team at support@oaksoho.com with your order details so we can investigate your purchase and work with you to find a fair solution.

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Dear Teresa,

Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to receive a shade sail that arrived as a deep orangey/peach colour rather than the creamy beige you expected, making it unsuitable for your needs. I also fully recognize your concern and frustration regarding the high £30 postage cost to return the item to China, especially when it appeared to be dispatched from closer to home, leaving you feeling uncertain about the refund process.

We take feedback regarding product color accuracy, shipping locations, and return expenses very seriously, and we want to address all of your concerns directly. Please reach out to our support team at support@oaksoho.com with your order details. We would welcome the opportunity to review your purchase and work with you to find a fair solution.

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Dear Brian,

Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to wait a long time for an order, only to receive a doormat that feels thin and poor quality—especially after paying £59.95. I also acknowledge your frustration regarding the high cost of international return shipping to China for a refund.

We take feedback about product value, shipping times, and our return process very seriously, and we want to address all of these points directly to help resolve this for you. Please reach out to our customer support team at support@oaksoho.com with your order details so we can investigate your purchase and work toward a fair solution.

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Dear Jay,

Thank you for leaving your feedback, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to receive a doormat in a shade of "beige" that turned out to be completely white and drastically different from the online photos—especially for an item intended for everyday use at your door. I also recognize your frustration regarding the slow delivery times and the requirement to pay for international return shipping to China.

We take concerns about product accuracy, shipping times, and return policies very seriously, and we want to address all of these points directly. Please reach out to our customer service team at support@oaksoho.com with your order details. We would welcome the opportunity to investigate your order and work with you to find a fair resolution.

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Hi Reid,

Thank you for sharing your feedback with us! We are delighted to hear that the Bamboo Plant Stand and its multi-tier slatted design are working well to display your potted succulents and allow for easy drainage. We appreciate your support!

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Dear Richard,

Thank you for sharing your feedback, and I am sincerely sorry to hear about your experience. I completely understand how frustrating and disappointing it is to feel misled regarding where your order is coming from, to receive products that do not meet your expectations, and to deal with unexpected return costs. Furthermore, it is completely unacceptable that your previous complaint went unanswered—we deeply apologize for keeping you waiting and for the stress this has caused.

We want to make this right immediately and address all of your concerns. Please reach out directly to our support team at support@oaksoho.com with your order details so we can locate your account, prioritize your case, and work on a fair resolution for your order and return.

Best Regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Hi Kim,

Thank you so much for your kind words! We’re really happy to hear that you had a great experience with Oak Soho.

Our team works hard to provide quality products and a smooth shopping experience, so feedback like yours truly means a lot to us.

If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Best regards,
Oak Soho Support Team

Oaksoho からの回答

2026年9月18日

Dear Laney,

Thank you for taking the time to share your feedback with us! We are glad you appreciate the clean, architectural design of the angled metal bracket, but we completely understand how frustrating it is when zero-tolerance screw hole alignment makes installation difficult. Precise mounting should never turn into a stressful project.

If you are still experiencing any issues or need further assistance with your shelf, please send an email to our support team at support@oaksoho.com so we can help make this right for you.

Best Regards,
Oaksoho Support

Oaksoho からの回答

2026年9月3日

Hi there,

I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.

Could you please email us at with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.

Thank you for your patience.

Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Good communication with regular updates

Hi there,

Thank you for the kind words, we're so glad the communication and updates along the way met your expectations. We really appreciate you taking the time to share this.

Warmly,
Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there,

I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.

Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.

Thank you for your patience.

Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there,

I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.

Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.

Thank you for your patience.

Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there,

I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.

Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.

Thank you for your patience.

Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there, Natalie.

I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.

Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.

Thank you for your patience.

Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there, Kerry!

Thank you so much for the kind words, we're thrilled to hear the curtains are exactly as pictured and that you're happy with the quality. It really means a lot to us that you took the time to share this.

Warmly,
Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there, Enzo!

Thank you for the kind words, we're so glad the glossy finish on the Artizo Balloon Dog Sculpture is making a great accent piece in your space. Thanks also for the note on the base pads, we'll pass that along to our product team as helpful feedback for future improvements.

Warmly,
Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there, Joise!

I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.

Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.

Thank you for your patience.

Eli
Oak Soho

Oaksoho からの回答

2026年9月3日

Hi there!

I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.

Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.

Thank you for your patience.

Eli
Oak Soho