Oaksoho レビュー 

69
•
TrustScore 5段階評価の2.5

2.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

These wall lights are absolutely stunning. I ordered one to start with to see what it was like and we loved it that much I have ordered another 3 for our kitchen diner. Absolutely stunning. They are h... もっと見る

企業が回答しました

5つ星のうち5の評価

Products took forever to arrive but that was okay as it wasn’t urgent, I’m giving the 5 star rating because I actually had an issue with a product and the customer service team was great and helped t... もっと見る

企業が回答しました

5つ星のうち1の評価

Wish I'd read the reviews before purchasing. Clearly not a UK based company considering how long postage took. The items I purchased are both very cheaply made. Looks like Temu products. I bought a ta... もっと見る

5つ星のうち1の評価

Company based in China pretending to be in the UK. Setup is deliberately misleading, including a Leicester based reg. address prominently displayed on the home page. Products are substandard and... もっと見る


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

69件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 87%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.6

すべてのレビュー

(69)

過去12か月のレビュー数: 68件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Avoid!

Website states fast shipping and a UK based company however my item seems to be in transit from somewhere overseas according to the tracking it’s at an international airport! I would never have ordered the product if I had known this. Reading the reviews further down I wish I had done further research on this company before purchasing. I do plan to take this further as the company is stating they are UK based with fast shipping (I ordered my item well over two weeks ago) which is clearly fraudulent. Avoid!

2026年7月22日
自発的なレビュー
Oaksoho ロゴ

Oaksoho からの回答

Hi there, we're sorry to hear the shipping timeline hasn't matched what you expected — that's not the impression we want to leave. Please reach out to us directly with your order number so we can look into this properly and update you on where things stand.

Eli
Customer Experience Manager

5つ星のうち5の評価

Excellent quality

Excellent quality, quicker delivery than expected & very well packaged.
Brilliant customer service when I made a mistake whilst ordering.
Thank you Ethan!

2026年7月8日
自発的なレビュー
Oaksoho ロゴ

Oaksoho からの回答

Thank you so much for the wonderful review, Gill!

We're thrilled the quality, delivery, and packaging all hit the mark and we'll be sure to pass your kind words along to Ethan, he'll be so pleased to hear it. 😊

Thanks for again for your kindness in leaving this review, shop with us again!

5つ星のうち3の評価

Product great,Delivery took time

Delivery took lot of time. No issues with the product. Loved it

2026年7月2日
自発的なレビュー
Oaksoho ロゴ

Oaksoho からの回答

Thank you for the review, dear! We're so glad you loved the product. We're sorry delivery took longer than you expected, we know that's a frustrating part of the wait, and we're working on improving our shipping times.

Thanks for sticking with us, and we hope your next order arrives much faster!

5つ星のうち1の評価

This Is probably a scam site

I ordered and paid for a snack tray, got the receipts etc. , then days later I got an email saying I should pay for something left in my basket. Nothing there. With no sign of my item I replied and got an answer saying they were very busy and I'd have to wait for help. Then there followed a number of emails, from different names, asking for more information and/or too busy to answer. I've done a check on the company with Companies House, it's not there. Did a picture check, the item's on Chinese web sites. Be Warned!
Bought on 26th June, have provided information requested more than once, still nothing.
14/07/26. A package finally turned up but it WAS NOT as illustrated on Oak Soho's site ( half price at £39 instead of £89; but it was exactly what was illustrated on Temu's site at £14. Sadly I have been ripped off, so beware, do a Google Eye check before you pay for anything on this site, to make sure the item isn't on a Chinese site at a fraction of the price It does explain the long wait for delivery, they didn't even bother to take the Chinese label off the box.

2026年6月27日
自発的なレビュー
Oaksoho ロゴ

Oaksoho からの回答

Hi Susan, thank you for raising this — we take concerns like this seriously and want to make sure you're fully looked after.

We're a genuine, registered business and would like the chance to sort this out properly for you. Could you send us your order number directly via support@oaksoho.com?

We'll get your item sorted right away, and look into the email mix-up you mentioned. We appreciate you giving us the opportunity to make this right.

Eli - Oak Soho

5つ星のうち1の評価

Dodgy Company

Do not order from this company. The items are supplied from China. My order was missing parts, and despite having a UK address on their website and claiming that returns are "hassle-free," items have to be returned to China at the buyer's expense, even if they are faulty. After going back and forth with them, I settled for a 70% partial refund because I just wanted to be done with them.

2026年6月20日
自発的なレビュー
Oaksoho ロゴ

Oaksoho からの回答

Hi Lucy, thank you for sharing your experience. We work hard to offer great products at fair prices and to support our customers every step of the way, so it's disappointing to hear this didn't feel like the case for you.

We're glad we were able to reach a resolution together, and we're always looking at ways to make our shipping and returns process even smoother for customers going forward.

If there's anything else we can help with, please don't hesitate to reach out directly — we'd love the chance to leave you with a better impression.

5つ星のうち1の評価

AWFUL !!!!!!

AWFUL !!!!!!! DO NOT ORDER FROM HERE. MY DAD HAS STAGE 4 CANCER AND THEY HAVE SENT A LAMP WITH NO REMOTE WHICH TOOK OVER 2 WEEKS TO COME AND MISSED FATHERS DAY. THE QUALITY IS AWFUL !! AVOID AT ALL COSTS !!!!! NO ONE WILL GIVE ME A REFUND OR SEND A REMOTE CONTROL

2026年6月30日
自発的なレビュー
Oaksoho ロゴ

Oaksoho からの回答

Hi Phoebe,

Thank you for reaching out and I'm sorry to hear about your dad — I hope he's comfortable and that this gift brings him some joy despite the rocky start.

I want to clarify a couple of things: we shipped your replacement remote on July 2nd, the day after you contacted us, so it should be on its way to you now (it may arrive next week, if not, please reach out if it hasn't arrived yet and we'll track it down immediately).

We'd also love to hear more about the quality concern you mentioned — this is the first we're hearing of it, and if something's not right with the lamp itself, we want to make that right too. Please reply to our last email or message us directly so we can sort this out fully.

Eli - Oak Soho

5つ星のうち1の評価

Do not order anything from this…

Do not order anything from this company!!!! I ordered a led sand lamp in black. When my order arrived the box it was in was extensively damaged. It was also sent to me in green,with a 2 pin plug rather than a uk one and with instructions only in chinese. I asked for a full refund. The next 4 emails I received were all designed to sound like they were helping with offers of store credit or another item,but in reality they were just stalling. I was promised that i would receive immediate attention in resolving this but it never came. Although they state on their website that returns are at the Companies expense if they have sent either faulty or the wrong item, I was told I had to send it to China at my expense even though on the packaging it said if undelivered to be returned to a London address!! Their address and postcode on the website do not match so It seems like this is a con. I am currently trying to get the money back and have reported them to Trading standards.
Love the response from them. For a start they call me "dear" and have asked me to forward my order no. for their personal attention even though they don't give any name🙄

2026年6月22日
自発的なレビュー
Oaksoho ロゴ

Oaksoho からの回答

Hi Dear,

I'm sorry for what you've described here, this isn't close to the standard we hold ourselves to, and a wrong item, damaged packaging, an incorrect plug type, and an unclear refund process is a lot to get wrong on one order. I'd like to find your order directly and resolve this properly, rather than over email back-and-forth.

Could you send your order number to support@oaksoho.com, marked for my attention? I'll make sure it's handled correctly and isn't bounced between templated responses.

Oak Soho

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