I was helped and understood by a lovely lady called Janine who is a Lettings and Administrator. Her service went well And above what my expectations were. Iâve been given a home to live in very quick... ãã£ãšèŠã
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I had some damp in my sonâs bedroom and heâs disabled so I rang them and the came within 2 hours! Carl from DMC came to assess and he was very professional. Unfortunately he couldnât do anything bu... ãã£ãšèŠã
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Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues. Despite it being a bit of a challenge that would use up call time, she persevered and didn't tr... ãã£ãšèŠã
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Rang today to report a repair and the gentleman who answered was very helpful and polite and couldn't of done anymore to help Thankyou Forgot his name.
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Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
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Onward Homes, M21 7QY, Manchester, è±åœ
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
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Done an absolute fabulous job wentâŠ
Done an absolute fabulous job went above and beyond finished the previous persons job (axis) Carl J
2026幎6æ18æ¥
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Onward Homes ããã®åç
Hi Tammie,
Thank you for sharing your positive experience with us. Weâre so pleased to hear that you were happy with the service provided, and weâll be delighted to pass your feedback on to the team.
Yours sincerely,
Onward Homes
Poor customer service
I have reported damp in my property on March 4th, was told as not black mould would be a wait, appointment was made for 13th April between 8am& 10am, nobody arrived until 12.05pm, (have proof of the appointment time and person arriving) when called was told AM appointments are 8-1, would get someone to call me, nobody did, called again on 5th May, was given apologies and would have the groundwork team call me, told them cannot take time off work so has to be after 6pm or Saturday morning,as of today STILL no callback from them or customer services, spoke to an advisor today, not helpful at all just kept saying cannot book for those times, advised the issues again, it's affecting my health and the damp has spread, offered no solutions, just said will raise as a 1st complaint, told them it has been going on since March, she advised someone came on 22nd May and was put as no show, told her that this was arranged without my knowing, no correspondence sent from anyone so told her to remove from my record and the same for the 1st visit, I finally told her I will be contacting all councils they deal with and reporting to as many people as I can, as nothing is being actioned to rectify the issue and is affecting my health, I am diabetic and this is causing me severe stress and you can guarantee they would blame me for not keeping the property as should be. They are not willing to help working people with appointment times, just stick to their scripts
2026幎6æ18æ¥
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Onward Homes ããã®åç
Hi, Lisa,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.â¯â¯
I understand how important this matter is to you, and I want to reassure you that your concerns have been raised with our Customer Resolutions team. They will carefully review all the information provided and will be in touch with you soon to introduce themselves and work with you to address your concerns and find a suitable resolution.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.â¯
Best regards,
Onward Homes
Mould treatment
Robert attended to carry out mould treatment in bathroom, great service and work
2026幎6æ18æ¥
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Onward Homes ããã®åç
Hi Anthony,
Thank you for taking the time to share your positive feedback. Weâre very pleased to hear that you were happy with the service provided by Robert, and we will ensure your comments are passed on to the team.
Yours sincerely,
Onward Homes
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I am pleased with the house itself, but the after-sales service has been extremely disappointing.
I completed on my new shared ownership property over three weeks ago. At no point before completion was I told that the rear garden was unfinished. Three weeks later, I am still without a usable garden despite paying a significant amount of money for what I believed was a completed property.
The garden has been left to become heavily overgrown with weeds and is now completely unusable. I have repeatedly been told that the issue would be resolved "next week", "later this week" or "early next week", but those dates have come and gone with no action.
The most frustrating part has been the communication. Every email, complaint or request for an update is met with the same response: someone will get back to me within 5 working days. Those five days pass, I chase again, and I receive another promise that someone will get back to me within 5 working days.
What is particularly concerning is that there appears to be no way of speaking directly with anyone in a senior position who can take ownership of the issue and provide answers. Front-line staff have been polite and helpful, but they seem unable to get responses from the teams responsible for resolving the problem.
I understand that delays can happen. What I don't understand is how a customer can move into a brand-new home without a completed garden, be left waiting for weeks, and then struggle to get anyone to provide a clear plan or timeframe for putting things right.
A real shame, because the property itself is good. Unfortunately, the customer service experience has fallen far below what I expected.
2026幎6æ18æ¥
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Onward Homes ããã®åç
Hi Nick,
Thank you for taking the time to leave your feedback.
Weâre sorry to hear that your recent experience with Onward did not meet your expectations. Your query has been passed to our Resolutions Team, who will review the matter and be in touch with you shortly.
If you would prefer to contact us in the meantime, you can reach us by:
Logging into the My Onward Portal (my.onward.co.uk)
Emailing customerservices@onward.co.uk
Calling 0300 555 0600
Sending a WhatsApp message to 07418 344 603 (available Monday to Friday 8amâ6pm and Wednesdays 10amâ6pm)
Thank you for your patience.
Yours sincerely,
Onward Homes
Had a call with Michael today to reportâŠ
Had a call with Michael today to report a repair Very helpful guy
2026幎6æ16æ¥
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Onward Homes ããã®åç
Hi Maureen,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
CarlDMC was lovely and professional
CarlDMC was lovely and professional. Work completed to a high standard. Thanks Carl
2026幎6æ17æ¥
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Onward Homes ããã®åç
Hi Louise,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Tarn the joiner
Tarn the joiner
Fantastic job nice and polite 5 stars
2026幎6æ16æ¥
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Onward Homes ããã®åç
Hi Emma,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darren came out to fix our plumpingâŠ
Darren came out to fix our plumping issues fitted new features
He Was amazing gave excellent service !
2026幎6æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc
Carl dmc
Carl arrived this morning to my home to inspect some mould that was in my utility room from start to finish Carl was professional and very respectable,he listened to my concerns and didnât let anything go over turned he wrote his own notes and then contacted a surveyor to visit my property on Friday,Carl didnât leave my property until he knew the job will go ahead further once he had left as previously with Onwardâs we have had many fails of repairs not being done and left,well not Carl he was right on the job to be honest if more people was like Carl then maybe our home would of been fixed and repaired along time ago if anyone takes anything from this review today be more like Carl kind,productive and on the job.
Well done Carl keep being you
2026幎6æ15æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Carl's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Great service very helpful
Great service very very helpful Janine was great hope very professional super helpful so happy with out interaction.
Viewed the flat today met with Jayne she was very helpful gave us all the information we needed such a lovely lady
2026幎6æ10æ¥
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Onward Homes ããã®åç
Hello Mary,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Janine and Jayne's service. We will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Finally managed to get leak fixed
Finally managed to get leak fixed, thanks to Tyba. Polite and helpful, shame about the rest. You donât seem to care at all. Lying will get you nowhere. All I can say is avoid Onward Homes at all costs. Unless itâs urgent they donât seem to do anything to their properties unless itâs an emergency.
2026幎6æ8æ¥
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Onward Homes ããã®åç
Hello Eileen,
Thank you for your feedback. We are really pleased to hear that Tyba was polite and helpful in resolving the issue for you.
However, we are sorry to learn about your overall experience and that you feel let down by our service. If you would like to discuss your experience further, please do not hesitate to call us on 0300 555 0600, where a member of our team will be happy to help.
Yours faithfully,
Onward Customer Services
Very professional listened to myâŠ
Very professional listened to my concerns, gave excellent advice and helped me with the issues I had . Thanks for your help and advice.
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello Anne,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darren was here to fix our shower thatâŠ
Darren was here to fix our shower that had been leaking for a few months.
He turned up bang on 8am and was here until 6.30pm. He was friendly and professional and done an excellent job.
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello Jan,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Nightmare company
I have been asking for a move for 7 years. They finally tell me they have one. They said it would be ready in 2 weeks time. It has now been 7 months. I have tried to put complaints in they are not interested. I suffer from anxiety and depression and have sciatica and arthuritis and been living out of boxes where i have packed all my stuff up waiting to move ð¡ð¡ðð
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
We would like to thank the lady atâŠ
We would like to thank the lady at Onward Homes today 08/06/2026 regarding our query about our rent.
Julie of Onward Homes was very kind and spoke clearly and explained it all via the telephone, we are new tenants with Onward Homes and Julie was professional and patient and sorted our query for us, thank you kindly.
With Kind Regards.
Carl & Amanda (New Tenants)
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello Carl,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Julie's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
A very lovely polite gentleman
A very lovely polite gentleman, very happy with the work. Thank you
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Natalie,
Thank you for your lovely feedback. Weâre really pleased to hear you were happy with the service provided, and weâll make sure your comments are shared with the team.
Yours sincerely,
Onward Homes
Scott has just completed damp and mouldâŠ
Scott has just completed damp and mould treatment.
Very professional and friendly workman.
Done an excellent job
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Adele,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Scott's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Robert was Very professional andâŠ
Robert was Very professional and explained what needed to be done whilst being polite and friendly
2026幎6æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Brandon,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl
I believe the manâs name was Carl D he was very professional and done an amazing job
2026幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Nakita,
Thank you for taking the time to share your positive feedback with us. Weâre delighted to hear that you had a great experience with our team, and weâll be sure to pass your kind comments on to them.
Yours sincerely,
Onward Homes
Your plumbing operator Darren Bu is aâŠ
Your plumbing operator Darren Bu is a credit to the company, he has visited my property on several occasions and he has always gone above and beyond to get my issues fixed, heâs always very pleasant and helpful.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello Nic,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
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