Dan and Corey visited my home today to replace a loft hatch,fit three internal doors and fix a couple of door catches. They have done a fantastic job and left the job areas clean and tidy. Two lovel... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was helped and understood by a lovely lady called Janine who is a Lettings and Administrator. Her service went well And above what my expectations were. I’ve been given a home to live in very quick... もっと見る
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Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues. Despite it being a bit of a challenge that would use up call time, she persevered and didn't tr... もっと見る
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I had some damp in my son’s bedroom and he’s disabled so I rang them and the came within 2 hours! Carl from DMC came to assess and he was very professional. Unfortunately he couldn’t do anything bu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
連絡先
Onward Homes, M21 7QY, Manchester, 英国
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4.7
優良
1256件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 96％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Spoke to a guy called Scott today…
Spoke to a guy called Scott today very helpful on phone and helped me with few enquiries I had about some updates on my property cheers Scott for answering my questions and taking the time to try get things sorted for me much appreciated and good customer service top guy and thanks again for your help just leaving you a little review on here cause you was very helpful today with few issues i needed answers to
2026年3月31日
自発的なレビュー
Onward Homes からの回答
Hi Andrew,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Harley was absolutely brilliant
Harley was absolutely brilliant, ive had a blocked toilet for quite a few days and other call handlers were not helping at all, called in today and harley sorted the problem within a few minutes, thank you Harley!
2026年3月30日
自発的なレビュー
Onward Homes からの回答
Hi Sabah,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Onward Homes からの回答
Hi Surrya,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Good customer service
Spoke to a lady called Julie. She was friendly, helpful and considerate of my problems. She gave me some good advice and has set my mind at rest.
2026年3月26日
自発的なレビュー
Onward Homes からの回答
Hi Julie,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I felt Steven handled my complaint in…
I felt Steven handled my complaint in an exemplary manner. He listened to my reasons for the call, explained procedures going onward and made me feel comfortable during the whole of the conversation we had
2026年3月26日
自発的なレビュー
Onward Homes からの回答
Hi David,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Very considerate of the property
Very considerate of the property
Protected my carpets
Job done to an amazing standard
Cleaned up after themselves
Very happy
Thankyou
2026年3月26日
自発的なレビュー
Onward Homes からの回答
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
James and Greg did a fantastic job job…
James and Greg did a fantastic job job with my kitchen really professional so happy with the result highly recommend these joiners much appreciated
2026年3月25日
自発的なレビュー
Onward Homes からの回答
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Mark from mould team
Mark from mould team, has done a brilliant job, at my house with the widows, communication perfect, he has cleaned all the mould and painted too, job well done.
Thank you Mark 🙏🏽
2026年3月25日
自発的なレビュー
Onward Homes からの回答
Hi Hana,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Mark's service.
Yours sincerely,
Onward Homes
Darren visited my home to fix leaking…
Darren visited my home to fix leaking pipe at back of toilet and secured and sealed toilet as it hadn’t been done so Darren was very pleasant and did a great job
2026年3月25日
自発的なレビュー
Onward Homes からの回答
Hi Linda,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Absolutely amazing start
Absolutely amazing start, signed up today mark N/O was absolutely a pleasure, Sharon from letting has been absolutely brilliant, for 6 months kept me updated, always there to answer any questions & finally I got a property on Mayburn
2026年3月25日
自発的なレビュー
Onward Homes からの回答
Hi Bernadette,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I would avoid onward at all costs
I would avoid onward at all costs.
The experience I have had since living at this property has been horrific!
I have been here over a year with 3 young children, I still don’t have appropriate heating.
I have to rely on electric heaters to keep us warm.
My year’s electricity bill has been over £2700, thanks to this issue.
I have now had to instruct a solicitor to resolve this issue for me.
Onward have not been any help what so ever, just obstructive and rude.
The house was an absolute disgrace when I moved in, I was homeless and I didn’t have a choice but to except.
The house is falling apart.
The only positive thing I have to say was the lady who I spoke to on the phone yesterday, at the call centre was extremely helpful and really nice.
This was a very refreshing experience compared to what I am used to with this company.
2026年3月24日
自発的なレビュー
Onward Homes からの回答
Hi Jade,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, I tried to call you today however, I did not manage to get through.
If you still require support in resolving these issues, please get in touch. You can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Mark from the mould team was absolutely…
Mark from the mould team was absolutely amazing.
Friendly chatty good conversation.
Checked in with the office regards possibly Asbestos present before he could start any work took the time to wait for the outcome -refused a brew whilst waiting haa haa safety aware for himself and me.explained the whole process to me. Got on with what needed doing kept it as clean & tidy as he could tidied up afterwards.
Bathroom look amazing again.
Mark was a real joy to have at my property today.
2026年3月24日
自発的なレビュー
Onward Homes からの回答
Hi Nicola,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
The call centre operator was very…
The call centre operator was very polite and understanding, as for the company l feel like it’s going backwards, residents are not at the forefront of the main concerns.
2026年3月23日
自発的なレビュー
Onward Homes からの回答
Hi Maureen,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that the call centre team treated you politely and understood your situation.
We’re sorry to hear you feel things aren’t moving in the right direction overall. Your comments are important to us, and we’ll make sure they’re shared with the teams who can help us improve.
Yours sincerely,
Onward Homes
John from the dmc team
Lois called to pull forward our appointment which was amazing as we are travelling soon. John from the dmc team did our mould wash and he was such a pleasure, he is very polite and his standards of work are outstanding, very smart and neat, he managed to sort out all the places we have been struggling with mould, all looking as good as new!
2026年3月20日
自発的なレビュー
Onward Homes からの回答
Hi Olinda,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
the house is amazing and lindsey was…
the house is amazing and lindsey was lovely and showed us everywhere and helped deal with other things around the house
2026年3月20日
自発的なレビュー
Onward Homes からの回答
Hi Grace,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
John from dmc team
John came to treat the mould in my property and I have to say he was very smart, professional, tidy could want for any more as he was able to go above and beyond making me feel reassured and comfortable if I have any more I'd be asking for him. I'd also like to say thank you to Lois for being able to send him early
2026年3月19日
自発的なレビュー
Onward Homes からの回答
Hi Tracey,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Had Carl DMC out to do a mould wash in…
Had Carl DMC out to do a mould wash in our supported accommodation .Carl was brilliant friendly and knowledgeable.Made the tenant at ease and went above and beyond together get the job done quickly.
2026年3月19日
自発的なレビュー
Onward Homes からの回答
Hi Leanne,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service I received today over the phone. From start to finish, she was professional, attentive, and genuinely helpful. She took the time to fully understand my query and handled everything with patience and clarity.
What stood out the most was her positive attitude and willingness to go the extra mile to ensure my issue was resolved quickly and efficiently. She communicated clearly throughout and made the whole experience smooth and stress-free.
It is rare to come across such outstanding customer service, and she is a real credit to your team. Please pass on my thanks to Allison and recognition for her excellent work.
2026年3月19日
自発的なレビュー
Onward Homes からの回答
Hi Hinde,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
John from the dmc team
John was polite and very informative tidy and respectful of my home great guy his work was great also
2026年3月19日
自発的なレビュー
Onward Homes からの回答
Hi Karisha,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague John's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Really helpful & happy to advise…
Really helpful & happy to advise further after initial issue had been resolved. Happy Customer/Tenant Thank you.
2026年3月19日
自発的なレビュー
Onward Homes からの回答
Hi Andrea,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
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