I was helped and understood by a lovely lady called Janine who is a Lettings and Administrator. Her service went well And above what my expectations were. Iâve been given a home to live in very quick... ãã£ãšèŠã
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Had a visit from David this morning about some building work i need doing and he went above and beyond in his explanation of what work required doing. Very pleasant guy and a credit to your company.
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I had some damp in my sonâs bedroom and heâs disabled so I rang them and the came within 2 hours! Carl from DMC came to assess and he was very professional. Unfortunately he couldnât do anything bu... ãã£ãšèŠã
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Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues. Despite it being a bit of a challenge that would use up call time, she persevered and didn't tr... ãã£ãšèŠã
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Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
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Onward Homes, M21 7QY, Manchester, è±åœ
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
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Ashley has been amazing came back aâŠ
Ashley has been amazing came back a couple of times due to family emergencies very understanding has done a fab job!
2026幎4æ15æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc was amazing in treating myâŠ
Carl dmc was amazing in treating my mouldy ceiling. Very polite and professional. He did an exceptional job. Ceiling looking brand new. Thank you.
2026幎4æ15æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
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So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
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Yours sincerely,
Onward Homes
Paul
Paul came out today to check my floorboards where I had a leak in the bathroom, he reassured me they had now dried out and didnât need replacing. He also fixed my shower rail as an extra, he was very professional and polite so my review is for him personally not onwards general service, as I still have outstanding repairs that need doing by onward
2026幎4æ15æ¥
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Onward Homes ããã®åç
Hi,
Your kind words have truly made our day! Weâre thrilled to know that Paul was able to support you so well. Thank you for sharing your feedbackâit helps us continue to provide the best service possible.
Best regards,
Onward Homes
Stephen above and beyond!!!
I am extremely pleased with my reacnt phone call today with Stephen he went above and beyond to help me with my query and he was a pleasure to speak with. Many thanks Benjamin Taylor
2026幎4æ13æ¥
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Onward Homes ããã®åç
Hi,
Your positive review has truly brightened our day! Itâs wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.â¯
Kind regards,
Customer Service Team
Very helpfull and sorted problem out
Very helpfull and sorted problem out
2026幎4æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc was brilliant arrived nice andâŠ
Carl dmc was brilliant arrived nice and early so I wasnât having to wait round all day. Got the job done and helped get a surveyor to come and look at my ongoing problems. Heâs a credit to your company very friendly and very hard working
2026幎4æ13æ¥
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Onward Homes ããã®åç
Hi Emma,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darrenbu came to my home to fit a newâŠ
Darrenbu came to my home to fit a new shower screen, seal all around the bath and fit some new boards all around the bath and shower. He was very professional, extremely courteous, friendly and very efficient at his job. I would highly recommend him.
2026幎4æ10æ¥
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Onward Homes ããã®åç
Hi Karen,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Darren's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
CarlDmc was amazing great customerâŠ
CarlDmc was amazing great customer service very helpful when doing our bathroom paint repair , thorough work done and explained everything he was doing, a credit to your workplace! Nice to see someone with a smile on their face who actually enjoys their job
2026幎4æ10æ¥
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Onward Homes ããã®åç
Hi Jody,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Carls service.
Yours sincerely,
Onward Homes
Onward have little or no empathy towardâŠ
Onward have little or no empathy toward disabled people who live in there homes, I am unable to walk and need access to my rear garden and also adaptions to my front drive to accommodate a vehicle with wheelchair hoist and they have put as many obstacles in my way that itâs emotionally draining , to anyone thinking of moving to a onward property please do you due dilagence o them first , they are toxic landlords and have an endless supply of excuses to how they canât or wonât help elderly or disabled tenants
2026幎4æ9æ¥
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Onward Homes ããã®åç
Hi Billy,
Thank you for sharing this with us. Weâre genuinely sorry to hear how distressing and emotionally draining this experience has been for you.
We understand how vital suitable access and adaptations are, particularly when mobility and independence are affected, and we recognise how frustrating it can feel when barriers arise. Please be assured that your concerns have been passed to the relevant team and are currently being fully investigated. They are reviewing the details carefully and will be in touch as soon as they are able to provide an update.
Thank you for raising this and for your patience while this process continues. Your feedback is important, and we want to ensure your situation is properly understood and addressed.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Stacey at London House Great Harwood isâŠ
Stacey at London House Great Harwood is always there to help me when I need it.
Nothing is too much trouble
Thankyou
2026幎4æ9æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
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So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
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Yours sincerely,
Onward Homes
Absolute joke of a housing associationâŠ
Absolute joke of a housing association spoke to moh today about a leak in the property that hat has been ongoing for 3 months they failed to turn up in march to repair to be told by the so called specialist moh that he canât make them show up just advise them it needs fixing.
So Iâll live in a home that has a leak from the upstairs to the downstairs thanks onward homes.
2026幎4æ8æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to leave this review. Weâre really sorry to hear about your experience and understand how frustrating ongoing leaks can be.
We have been able to review your account and can confirm that the issue is currently with the relevant teams, who are investigating the matter and taking this forward. Please be assured that this is being treated seriously and we are working to establish the next steps.
If you would like to discuss this further or have any additional information you feel may help, we would encourage you to contact us directly so we can support you as best we can, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Kind regards,
Onward Homes
Room cold
Hi
Iâm living Liverpool onward homes from November 2022 since 2 bedrooms are very cold visiting lot of engineers no one resolved this issue I donât know whatâs going on
2026幎4æ5æ¥
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Onward Homes ããã®åç
Hi,
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Thank you for bringing this to our attention.
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We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
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If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Excellent service everything was doneâŠ
Excellent service everything was done professionally and they didn't leave any mess.
2026幎4æ2æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
I would like to thank Julie in theâŠ
I would like to thank Julie in the contact centre she answered my call and dealt with my enquiry professionally with confidence and was most helpful, her manner was calm and empathetic, she is a credit to Onward home, I only wish there was a âJulieâ in other firms contact centres. Thank you Julie
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Your positive review has truly brightened our day! Itâs wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.â¯
Kind regards,
Customer Service Team
Excellent customer service
Julie answered my call very sufficiently and handled my query with lots of care and was very attentive to my needs and trying to resolve the issues I had raised, brilliant customer service as always from onward!
2026幎4æ1æ¥
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Onward Homes ããã®åç
Hi Natalie,
Your kind words have truly made our day! Weâre thrilled to know that Julie was able to support you so well. Thank you for sharing your feedbackâit helps us continue to provide the best service possible.
Best regards,
Onward Homes
Onward homes excellent support
Spoke to Michael from Onward about antisocial behaviour
Would like to thank him for his support, kindness and patience.
Problem got sorted straight away.Ecellence cause service.
Would also like to give shout out to all staff at Onward homes call centre including my housing officer for their excellent service and support.
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Ann,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Work
Carl dmc came today to do a mould wash he was very very professional and the most helpful workman I have had out to my property he rang to organise more work for me that he noticed needing doing I would highly recommend Carl to anybody thank you so much
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Spoke to Michael today aboutâŠ
Spoke to Michael today about overhanging tree. He was very helpful and explained everything that he was doing. Very friendly, polite and patient with me. Excellent customer service from him.
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Susan,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Excellent
Spoke to Deborah today about a problem with my rent. She was very helpful and even emailed the information I needed over to me. Excellent service!
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Anne,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Spoke to a guy called Scott todayâŠ
Spoke to a guy called Scott today very helpful on phone and helped me with few enquiries I had about some updates on my property cheers Scott for answering my questions and taking the time to try get things sorted for me much appreciated and good customer service top guy and thanks again for your help just leaving you a little review on here cause you was very helpful today with few issues i needed answers to
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Andrew,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
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