I was helped and understood by a lovely lady called Janine who is a Lettings and Administrator. Her service went well And above what my expectations were. Iâve been given a home to live in very quick... ãã£ãšèŠã
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I had some damp in my sonâs bedroom and heâs disabled so I rang them and the came within 2 hours! Carl from DMC came to assess and he was very professional. Unfortunately he couldnât do anything bu... ãã£ãšèŠã
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Had a visit from David this morning about some building work i need doing and he went above and beyond in his explanation of what work required doing. Very pleasant guy and a credit to your company.
Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues. Despite it being a bit of a challenge that would use up call time, she persevered and didn't tr... ãã£ãšèŠã
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Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
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Onward Homes, M21 7QY, Manchester, è±åœ
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
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Your plumbing operator Darren Bu is aâŠ
Your plumbing operator Darren Bu is a credit to the company, he has visited my property on several occasions and he has always gone above and beyond to get my issues fixed, heâs always very pleasant and helpful.
2026幎6æ1æ¥
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Onward Homes ããã®åç
Hello Nic,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Janine was so nice and helpful
Janine was so nice and helpful. Brilliant service thank you so much
2026幎5æ28æ¥
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Onward Homes ããã®åç
Hello Emily,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Janine's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The customer service team is great rest of the system is poor
The customer service team is great and seem to want to help in any way they can but when it come to Onward and Onward contractors actually doing anything like repairs or adaptaions you are lucky if someone comes out on the appointment time and day never mind actually doing anything.
2026幎5æ29æ¥
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Onward Homes ããã®åç
Hi,
Thank you for bringing this to our attention.
Weâre sorry to hear that your recent experience with Onward did not meet your expectations. We attempted to contact you yesterday to discuss this further and find a resolution.
If you would like to get in touch with us in the meantime, you can reach us through any of the following channels:
My Onward Portal: my.onward.co.uk
Email: customerservices@onward.co.uk
Phone: 0300 555 0600
WhatsApp: 07418 344 603
Our opening hours are 8amâ6pm Monday to Friday, and 10amâ6pm on Wednesdays.
We look forward to speaking with you soon and putting things right.
Yours sincerely,
Onward Homes
I canât thank Jayne enough for all herâŠ
I canât thank Jayne enough for all the help she gave us as a family in helping my grandma in a managed move into her new flat. She couldnât do enough for us as a family and all the help was massively appreciated! She is an asset to your team thank you again so much for all the help.
2026幎5æ29æ¥
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Onward Homes ããã®åç
Hello Rachael,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Jayne's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
I cannot thank Onward Homes enough
I cannot thank Onward Homes enough for all the support, kindness and understanding they have shown me during one of the hardest times in my life.
After my serious accident, my life completely changed and I had to adapt to disability while also facing homelessness. The support I received from Onward Homes made an enormous difference to me and my family during such a difficult and emotional period.
A special thank you goes to Nicola, who helped arrange everything from the viewing to the move itself. She was patient, compassionate, understanding and genuinely caring throughout the entire process. She always made me feel listened to and supported, even during moments when everything felt overwhelming.
The home I have been given is amazing and truly suitable for my needs, allowing me to live more safely and independently after my injuries. Having this stability and security means more to me than words can explain.
I will always be incredibly grateful to Onward Homes for helping me rebuild my life and giving me hope for the future. Thank you for treating me with dignity, kindness and compassion when I needed it the most.
2026幎5æ27æ¥
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Onward Homes ããã®åç
Hello Natalia,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Nicola's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Can't get jobs done
I live in one of the houses and nothing is ever easy, had an issue with most of the house get booked in and they have been cancelled without me knowing, they send the wrong engineer or they replace the parts that have already been replaced 5 other times before, now I have to wait 3 wks for another appointment that should have happened mths before. Plus they tell you what you want to hear so you don't keep them on the phone, eg when this appointment was booked they told me they will be able to complete the work so it's done once and for all but yet have to wait 3 more weeks. The engineer that attended was nice and friendly the lad I spoke to on the phone was nice but that doesn't make you feel confident when you have been lied too repeatedly.
2026幎5æ28æ¥
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Onward Homes ããã®åç
Hi,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we will call you next week discuss this matter with you.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre delighted to hear that you were happy with the service you received, and we will be sure to pass your kind feedback on to the team.
Yours sincerely,
Onward Homes
Onward homes mould treatment
Had an appointment for some mould in my flat handled by mark. Job was done in no time and looks great. Hopefully no further issues now.
2026幎5æ28æ¥
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Onward Homes ããã®åç
Hi Andrew,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
The plumber we had was very polite
The plumber we had was very polite, clean and went above and beyond. Gave some very good advice also.
Never really get people like this who actually care about thw job in hand but he did.
Thanks
2026幎5æ28æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Supposed to be a caring companyâŠ
Supposed to be a caring company .rubbish they have a two stage complaints policy that should be sorted in 30 days for stage 1 and 2 6 months in and just being fobbed off yet if you miss your rent they are on it the next day it seems with some people itâs only the rent money they are interested in I feel sorry for the staff on the switchboard all they can do is pass your message on just to get ignored should be called backward homes Update had a reply on the 29th may from onward homes the three main methods of replying to them are the same three methods I have been waiting for a reply from and the onward portal isnât working at the minute so short of turning up at their head office Iâm still waiting all they do is pass it up and down different departments
2026幎5æ28æ¥
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Onward Homes ããã®åç
Hi Dave,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Mark,done really good mold treatmentâŠ
Mark,done really good mold treatment work at my whole house,excellent service!!!
2026幎5æ27æ¥
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Onward Homes ããã®åç
Hi Ayesha,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Mark was brilliant on the call todayâŠ
Mark was brilliant on the call today done a lot of chasing back and forth and sorted my problems out for me
2026幎5æ27æ¥
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Onward Homes ããã®åç
Hi Sarah,
Thank you for taking the time to share your positive experience with us. Weâre pleased to hear that you were happy with the service provided by our colleague.
To ensure your feedback is shared with the correct team, we have sent a request for further details via Trustpilot.
Yours sincerely,
Onward Homes
Great service
Paul was lovely. Really efficient and has been to repairs before. Got the job done quickly and was a really friendly and polite fella! Thanks so much Paul
2026幎5æ26æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Pauls service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl DMC
Carl DMC
Very polite person did his job nicely. Did all the checks and even called to get someone to check the for damp problems for next week.
2026幎5æ26æ¥
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Onward Homes ããã®åç
Hi Al,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Robert was very helpful andâŠ
Robert was very helpful and professional. He came on time and did a good job, really pleased.
2026幎5æ26æ¥
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Onward Homes ããã®åç
Hi Maka,
We really appreciate you taking the time to share your positive experience with us.
Itâs great to hear that you were happy with the service received, and your feedback will be passed on to the team.
Yours sincerely,
Onward Homes
Tom came and replaced my front doorâŠ
Tom came and replaced my front door today. His work was very clean and professional, and he cleaned everything up afterwards too. He was also very friendly and polite. Iâm really happy with the job. I hope he see my review ðthank you tomð Hadi
2026幎5æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Hadi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Tom's service and will be sure to pass this onto him.
Yours sincerely,â¯
Onward Homes
After an engineer not turning up
After an engineer not turning up, and a customer service agent not calling me back as promised I spoke to a lovely lady today (unfortunately I didnt catch her name) she apologised for the way id been treated and sorted out a new appointment. She also sorted out another repair I needed, nothing was too much trouble and she certainly eased my frustration from my first experience.
2026幎5æ22æ¥
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Onward Homes ããã®åç
Hi Glynis,
Thank you for taking the time to share your experience with us. Were so pleased to hear that you were happy with our colleagues service and we will be sure to pass this feedback on.
Yours sincerely,
Onward Homes
The staff was so kind and funny and IâŠ
The staff was so kind and funny and I love when he leaves he tells us before leaving and knocks when he comes inside
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Yusra,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Robert came round to treat the mould inâŠ
Robert came round to treat the mould in my property he was very professional and explained how to keep mould at bay very friendly
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Good afternoon Mr Adam,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Robert's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Excellent customer service
The lady i spoke to on customer service went above and beyond to sort out my leaking extention roof. I cant remember her name. She was excellent.
Tues 19th may.
2026幎5æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello,
Thank you for taking the time to share your positive experience with us.
Weâre so pleased to hear that you were happy with our colleague's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
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